BENCHMARK ESTIMATING SOFTWARE LIMITED

Benchmark Estimating Software

Benchmark Estimating is a cloud-based software-as-a-service provider specialising in cost and carbon estimation, data services, analytics, and reporting. The platform has been developed based on over 30 years of experience supporting asset owners, contractors and consultants.

Features

• Integrated cost and carbon estimating from first-principles and top-down
• Cover the whole lifecycle - capex, opex and end-of-life
• Parametric modelling capability using Project Templates/Routines
• Multi-currency and multi-language available
• Deterministic and probabilistic estimating using three-point estimating and simulation
• Regionalisation of rates for organisations across multiple geographic areas
• Analytics and data visualisation interface
• Enterprise level - project, programme and portfolio reporting
• Estimating governance controls and workflows
• Comprehensive coverage - base estimates, risk / opportunity and inflation

Benefits

• Best-practice, integrated cost and carbon estimating
• Implement a managed process for your cost and carbon estimates
• Consolidate all cost data for insights across your portfolios
• Extensive, granular security controls of commercially sensitive data
• 2D and 3D quantity take-off
• Compliance with recognised international standards and data structures
• Effectively customise system parameters for productivity with flexible tools
• Powerful parametric modelling for efficient estimates and benchmarking

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.robertson@benchmarkestimating.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

538456839402077

Contact

James Robertson
+447873989247
james.robertson@benchmarkestimating.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: With advanced notifications, we carry out planned maintenance activities outside business hours
• System requirements:
  • User license to use Benchmark Estimating Software
  • Supported browsers

User support

• Email or online ticketing support: Yes
• Support response times: Response times range from 30 minutes to 24 hours depending on the severity of the defect reported, or nature of the query.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Enterprise level support is provided by dedicated support and engineering teams across multiple time zones.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online new user course for authorised users provided as part of implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Benchmark will provide the Client with a copy of the Client Data if requested by the Client within 30 days of the date of termination.
• End-of-contract process: Benchmark will provide the Client with a copy of the Client Data if requested by the Client within 30 days of the date of termination. Generally, there is no fee for this service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation provided directly to the client in pdf format.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users interface with Benchmark Estimating Software via web browsers
• Accessibility standards: None or don’t know
• Description of accessibility: Users can use mouse and keyboard to interact with the service. Voice commands or to change colour palette is not yet supported.
• Accessibility testing: No testing done with users of assistive technology.
• API: Yes
• What users can and can't do using the API: API support exists for most common operations and can be setup with API Token using authentication. For any other required operations, APIs can be exposed on request.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Resources auto scale based on number of active users hence are not affected by the demand other users are placing on the service.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We allow export of project estimates to CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Benchmark will use its reasonable endeavours to ensure the SaaS Services are available for at least 99.5% of any given month. Service credits are offered in the unlikely event these levels are not achieved.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Benchmark Estimating Software provides user access control for different regions, and separate permissions can be configured for different levels of users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security policies are in place and are reviewed on an annual basis as part of a SOC2 audit and ISO 27001 compliance. Audit findings are reported to executive management and any material risks are reported to the Board.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to Benchmark Estimating software and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review(business impact/technical rigour/code), final approval by authorised party. Emergency changes follow Benchmark incident response procedures. Exceptions to change management processes are documented and escalated to management.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Benchmark has an approved documented Operations Security Policy to manage technical vulnerabilities. Assessment is done using vulnerability scanning, penetration tests, review of external vendors, system alerts. Critical vulnerabilities assessed shall be patched or remediated within 30 days. Benchmark monitors newsfeeds/vendor sites for patches.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Intrution Detection System notifications are configured to notify real time alerts, VPC flow logs and S3 server access logs are enabled. Only authorized users can access logging buckets. Logs provide request information to perform investigation combined with AWS Cloud Trial logs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Any incident shall be immediately reported through the support email. The reported incident will be attended as per severity documented in the incident response plan. Incident report with root cause, mitigation and remediation are documented and shared with stakeholders as per the incident response plan.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Johanson Group
• ISO/IEC 27001 accreditation date: Monday 14 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.robertson@benchmarkestimating.com. Tell them what format you need. It will help if you say what assistive technology you use.