CYBERFORTIS CONSULTING LIMITED

FortisOne GRC

Cloud-hosted governance, risk, and compliance SaaS platform enabling UK public sector organizations to centralize policy management, risk assessment, compliance monitoring, and regulatory reporting. AI-powered automation reduces manual effort. Browser-based access, multi-tenant architecture, enterprise security. Integrates with existing systems via APIs. OFFICIAL data classification.

Features

• Business Continuity Management
• Data Privacy Management
• Internal Audit Management
• Financial Controls Management
• IT Governance
• Model Risk Governance
• Operational Risk Governance
• Policy Management
• Regulatory Compliance Management
• Third-Party Risk Management

Benefits

• Real-time risk aggregation and monitoring
• AI Policy Drafting
• Automated Risk Assessment
• Compliance automation and regulatory reporting
• Audit Automation and Reporting
• Executive-Level Risk Summarization and Visualization
• Predictive Scenario Modeling
• Regulatory Benchmarking
• Integrated third-party risk management
• Mapping of Regulatory Requirements to Taxonomies

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fortisonegrc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

539092733048606

Contact

G Cloud Team
07401451242
gcloud@fortisonegrc.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: FortisOne GRC is a standalone SaaS service built on IBM OpenPages framework. Integrates with enterprise systems including ERP (SAP, Oracle), HRMS (Workday), IT Service Management (ServiceNow), and business intelligence platforms via APIs. No pre-existing licenses required; complete managed cloud solution.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: FortisOne GRC has minimal technical constraints as a cloud-native SaaS platform. Planned maintenance windows are scheduled outside UK business hours (typically 2200-0600 BST) with 48-hour advance notice. Browser support covers Chrome, Firefox, Safari, and Edge (latest two versions). No hardware-specific dependencies exist; service is accessed via standard internet-connected devices. Initial implementation typically requires 8-12 weeks for large organizations; onboarding support is included in subscription. Data residency options available for OFFICIAL-classified information within UK data centers only.
• System requirements:
  • Internet Connectivity
  • Supported Browser

User support

• Email or online ticketing support: Yes
• Support response times: FortisOne GRC provides dedicated support via email and online ticketing portal. Standard response times: P1 (Critical/System Down) - 2 hours; P2 (Major Impact) - 4 business hours; P3 (Minor Issues) - 24 business hours; P4 (General Enquiries) - 48 business hours. Business hours support available Monday-Friday 0800-1800 BST. Weekend support available for P1 emergencies only with 4-hour response commitment. All tickets include status tracking, escalation procedures, and service level reporting. Enhanced 24/7 support available as premium tier add-on for mission-critical deployments.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: FortisOne's online ticketing system has been developed with WCAG 2.2 AA compliance built into the design and development process. Our support portal meets accessibility standards including keyboard navigation, screen reader compatibility (NVDA, JAWS), and high-contrast mode support. We conduct regular accessibility audits using automated tools (Axe, WAVE) and manual testing with assistive technology users to ensure ticketing interface, chat functions, and status tracking dashboards remain accessible. Our support team receives accessibility training to assist users with diverse needs. All chat transcripts are provided in accessible text format. We welcome feedback from users with disabilities to continuously improve accessibility features.
• Onsite support: Yes
• Support levels: Support Levels Provided; CyberFortis Consulting Limited provides three structured support tiers for the FortisOne GRC SaaS platform to meet varying client and contract needs:; ; Standard Support (Included) –; Email and ticketing portal support during UK business hours (08:00–18:00 BST, Mon–Fri).; Response SLAs:; ; P1 Critical – 2 hours - P2 Major – 4 hours - P3 Minor – 24 hours - P4 General – 48 hours.; Includes platform maintenance updates, patching, uptime monitoring, and user issue resolution.; Cost: Included in subscription.; ; Enhanced Support (Optional add‑on) –; Extends coverage to 24 × 7 enterprise monitoring with weekend incident response (4‑hour P1 SLA).; Includes quarterly service‑review meetings, proactive monitoring, and status reporting.; Cost: 10 % of annual subscription value per year.; ; Premium Support (Enterprise tier) –; Designed for mission‑critical or multi‑departmental deployments.; Provides a dedicated Technical Account Manager (TAM), priority escalation handling, and tailored success plan.; Includes monthly performance reviews, integration assistance, and configuration optimisation.; Cost: 15 % of annual subscription value per year.; ; Technical Account Management; Premium customers receive a named Technical Account Manager (TAM) overseeing service delivery, change management, and continual improvement.; Enhanced customers are supported by a Cloud Support Engineer team for configuration and deployment assistance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: How Users Start Using the Service; FortisOne GRC provides a structured onboarding approach to help new users rapidly adopt and operationalise the platform.; ; 1. Guided Implementation and Configuration; ; Each new customer receives an onboarding programme led by a FortisOne implementation specialist.; ; Includes initial scoping workshop, domain configuration (policies, risks, controls), and user-role setup.; ; Typical onboarding duration: 4–6 weeks for standard deployments.; ; 2. Online Training; ; Interactive video tutorials, knowledge‑base guides, and role‑specific e‑learning modules.; ; Covers platform navigation, report building, workflow use, and risk assessment automation.; ; Accessible 24 × 7 through the customer support portal.; ; 3. Onsite or Virtual Training (Optional); ; For enterprise rollouts, optional onsite or live virtual training sessions can be included for administrators and key users.; ; Tailored to governance, compliance, or audit teams.; ; 4. User Documentation; ; Comprehensive digital manuals covering each module: Risk Management, Policy Management, Compliance, and Audit Management.; ; API integration guides and release notes provided via online documentation portal.; ; 5. Dedicated Support During Go‑Live; ; During the first 30 days post‑deployment, customers receive enhanced onboarding support with priority ticket routing.; ; Optional onboarding success manager available in premium tier.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data Extraction Process:; At contract termination, customers retain full control of their data. All information within the FortisOne GRC platform—including policies, risk registers, audit evidence, and compliance records—can be exported through the administrative console or REST API. Supported export formats include CSV, XLSX, and JSON for structured data; PDF for reports and audit trails.; ; Assisted Data Transfer:; Customers may request assisted data extraction via CyberFortis support, ensuring complete export of relational data and attachments. Files can be securely transferred using encrypted download links or SFTP.; ; Access Duration:; Data remains available for export for 30 days after contract end before secure deletion in accordance with UK GDPR and data‑retention policies.; ; No Lock‑in:; There are no proprietary data constraints—users can extract all data independently at no additional cost.
• End-of-contract process: What Happens at the End of the Contract; When a customer's contract concludes, FortisOne GRC follows a structured and transparent offboarding process to ensure smooth transition and full data protection:; ; Notice and Review:; Prior to expiration, CyberFortis provides notice and schedules an offboarding review to confirm renewal, extension, or termination preferences.; ; Data Access:; Customers retain full read‑only access for 30 days after contract end. During this time, they can extract all policy, risk, compliance, audit, and configuration data via the administrative portal or API.; ; Data Export:; Data exports are self‑service in CSV, XLSX, JSON, or PDF formats. Assisted export support is available on request at no additional cost for standard datasets.; ; Secure Deletion:; Following the 30‑day period, all customer data, backups, and logs are securely destroyed in compliance with UK GDPR and ISO 27001 standards. A deletion certificate can be provided upon request.; ; Transition Support (Optional):; For customers migrating to alternative platforms or on‑premise environments, optional consultancy services (data mapping, validation, and integration assistance) are available on a time‑and‑materials basis.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: What users can do using the API; Setup and integration: Users can automate the onboarding of organizational units, configure users and roles, and connect FortisOne to other enterprise systems (e.g., HR, ERP, ITSM, business intelligence) using secure RESTful API endpoints.; ; Data management: Users can create, update, and delete policies, risks, controls, compliance objects, and audit records programmatically.; ; Monitoring and reporting: Users can trigger real-time queries for risk scores, compliance status, audit findings, and receive notifications or push reporting data into other platforms.; ; Workflow automation: Users can initiate workflows for policy approvals, risk mitigation tracking, or compliance evidence collection via API calls.; ; What users can’t do using the API; Platform configuration: Core application settings, UI customizations, and product upgrades must be managed through the web portal, not the API.; ; User authentication: Only authorized users with API credentials can access endpoints; admin privileges needed for setup changes.; ; High-volume data migration: Bulk imports are supported but may require staging or manual review for certain object types.; ; Limitations; API rate limiting applies (1,000 requests/minute typical).; ; Some advanced analytics and dashboard visualizations are only available through the main interface.; ; Role and permissions management is limited to organizational administrators via API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modules: Policy Management, Risk Management, Compliance Management, Third‑Party Risk, IT Governance, and Audit Management can be enabled, disabled, or renamed as needed.; ; Fields and Forms: Admins can add or edit data fields, layouts, and validation rules.; ; Workflows: Approval chains, escalation paths, and risk or policy review cycles are fully configurable.; ; Dashboards and Reports: KPIs, charts, and risk heat maps can be adapted to organisational metrics.; ; User Roles: Permissions and access levels can be customised to align with internal hierarchies.; ; Integrations: APIs allow custom connections with ERP, HRMS, and ITSM systems.

Scaling

• Independence of resources: FortisOne GRC operates on a multi‑tenant cloud architecture with logical and computational isolation between customer environments. Each tenant is allocated dedicated application resources and segmented databases within independent containers. Resource autoscaling and intelligent load balancing on IBM Cloud prevent performance degradation from other users’ activity. Continuous monitoring ensures workload separation and prioritises compute allocation dynamically to maintain consistent response times. Storage and network resources are rate‑limited per tenant, guaranteeing predictable performance and service stability. Data, logs, and encryption keys remain fully segregated, ensuring users are unaffected by demand fluctuations from other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. FortisOne GRC provides usage dashboards showing user activity, service uptime, API performance, and module utilisation. GRC metrics (KPIs, KRIs, KCIs) track policy approvals, risk mitigation, and audit outcomes. Reports are exportable in CSV/XLSX formats and include support response rates and SLA compliance.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Export Options:; Users can export data directly through the FortisOne GRC administrative console or programmatically via the REST API. Exports include records from policy, risk, compliance, audit, and workflow modules.; ; Supported Formats:; Data can be exported in CSV, XLSX, and JSON for structured datasets; PDF for reports, dashboards, and audit logs.; ; Access Method:; ; Administrators initiate manual exports from the UI or schedule automated exports through the API.; ; Export activity is logged and restricted to authorised roles to maintain data security and traceability.; ; Integration‑Ready:; Exports can sync with third‑party systems or data warehouses through secure API endpoints or SFTP transfer.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Level Guarantee:; FortisOne GRC guarantees 99.9% monthly service availability for production environments, measured across all customers and excluding agreed maintenance windows.; ; Service Level Details:; ; Availability is measured 24×7, excluding planned maintenance (notices given 48 hours in advance, typically outside UK business hours).; ; 99.9% uptime equates to less than 43 minutes of unplanned downtime per month.; ; Compensation and Refunds:; If monthly availability falls below 99.9%, affected customers receive a service credit on their next invoice:; ; 99.0%-99.9%: 5% monthly service fee credit; ; 98.0%-98.9%: 10% monthly service fee credit; ; <98.0%: 20% monthly service fee credit
• Approach to resilience: FortisOne GRC is hosted in resilient IBM Cloud UK data centres using multi‑region replication, active‑active failover, and encrypted daily backups. Disaster‑recovery procedures ensure RTO 4 hours and RPO < 5 minutes. Infrastructure components are redundant across compute, storage, and networking layers. Resilience is tested quarterly. Full datacentre and asset‑protection documentation is available upon request.
• Outage reporting: Outage Communication Process:; FortisOne GRC provides transparent and multi‑channel outage reporting to keep customers fully informed.; ; Public Service Status Dashboard:; A live service status dashboard displays real‑time platform availability, ongoing incidents, and maintenance schedules. The dashboard is accessible via the customer portal.; ; Email Alerts:; Registered administrators automatically receive instant outage and recovery notifications via email. Planned maintenance notifications are issued at least 48 hours in advance.; ; Support Ticket Updates:; Active service incidents are logged within the customer’s support portal; ticket updates include RCA (root cause analysis) and resolution timelines.; ; API Access:; Availability data can also be retrieved programmatically using the FortisOne Service Status API, which provides uptime metrics and incident summaries.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to FortisOne GRC management interfaces is controlled by RBAC, MFA, and least‑privilege principles. Administrative actions require encrypted (TLS 1.3) sessions and are logged through the SIEM. Support access follows JIT credentialing and dual authorisation processes. Engineers cannot view customer data without explicit approval, ensuring secure, auditable management and support operations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: FortisOne GRC follows ISO 27001 and Cyber Essentials Plus standards. The Information Security Manager reports to executive leadership and enforces policies covering access control, encryption, data protection, incident management, and vulnerability scanning. Staff complete annual security awareness training and compliance audits. Security logs, threat detection, and supplier assurance processes ensure continuous monitoring and adherence to NCSC principles.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: FortisOne GRC follows ISO 27001‑aligned configuration and change management. All components are tracked via version control with full audit history. Changes are categorised, reviewed, and authorised by a Change Advisory Board. Security impact assessments are mandatory for all deployments and include vulnerability scanning, threat modelling, and regression testing before approval.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: FortisOne GRC follows ISO 27001 and NCSC‑aligned vulnerability management. Threats are identified through automated scanning, CVE/NVD updates, and IBM X‑Force feeds. Critical issues are patched within 48 hours, high risks within 5 days, and others in monthly cycles. All updates are tested in isolation before deployment. Continuous monitoring, quarterly penetration tests, and leadership reviews ensure effective remediation and traceability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: FortisOne GRC monitors all activity via a 24×7 SIEM platform with automated alerting and anomaly detection. The SOC identifies potential compromises and applies security response procedures: critical issues contained within 30 minutes, major incidents resolved within 2 hours. Forensic logging and incident reviews ensure accountability, learning, and continuous improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: FortisOne GRC follows ISO 27035‑aligned incident management with predefined playbooks for common security and operational events. Incidents are reported via ticketing or email and triaged by the 24×7 SOC. Critical issues are contained within 30 minutes and reported to the customer with full root‑cause analysis within 24 hours. Regular post‑incident reviews support continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: FortisOne GRC offers a free three-month trial with full access to core modules, dashboards, API integrations, and standard support for up to 20 users and 10 GB storage. Premium support and instructor-led training are excluded. The trial is for evaluation only, convertible to paid, and limited to one per customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 13%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bb599a16-8822-483f-849c-04e85a8b27ca
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 016efaa5-7563-49e6-9bd4-551f6eaba8ec
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fortisonegrc.com. Tell them what format you need. It will help if you say what assistive technology you use.