BELL MICROSYSTEMS LIMITED

Autonomous Digital Services

Bell Integration’s Autonomous Digital Services help organisations design, implement, and operate autonomous digital agents at enterprise scale. Supporting the full lifecycle from strategy, design through implementation, training, support, and managed operations. Embedding governed autonomy into business and IT workflows to deliver faster outcomes, reduced risk, and sustained operational performance.

Features

• Autonomous AI and advisory services defining enterprise agent use cases
• Agent design and architecture services for enterprise scale orchestration
• Agent implementation and configuration services for production environments
• Training and enablement services for operating supervising autonomous agents
• Flexible support services for autonomous digital solutions in live environments
• Agentic orchestration enabling coordinated actions across systems and workflows
• Autonomous digital agents executing tasks with minimal human intervention
• Conversational AI enabling natural language interaction across channels
• Integrated guardrails monitoring and human in the loop controls
• Scalable autonomous platforms supporting enterprise business and IT operations

Benefits

• Faster time to value from autonomous digital initiatives
• Improved efficiency through automated execution across enterprise workflows
• Consistent outcomes through reliable agent orchestration and decisioning
• Improved customer and employee experiences via conversational AI
• Increased scalability without proportional increases in operational complexity
• Greater resilience through autonomous recovery and intelligent escalation
• Reduced operational risk through governed autonomous agent behaviour
• Better compliance through embedded guardrails monitoring and human oversight
• Flexible operating models aligned to organisational maturity and priorities
• Sustained value through ongoing optimisation support and managed services

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cto@bell-integration.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

540279843349504

Contact

cto@bell-integration.com
02392825925
cto@bell-integration.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Services are delivered using agreed autonomous digital platforms, orchestration technologies, and AI capabilities. Availability of specific features or capabilities may depend on the selected technology platforms and licensed components. Service scope, timelines, and outcomes are defined through agreed service packages and statements of work. Autonomous digital solutions require appropriate data access, integrations, and governance controls to operate effectively within enterprise environments.
• System requirements:
  • Requires access to enterprise systems, applications to enable agent orchestration
  • Supported environments include cloud, on-premises, and hybrid architectures
  • Customers must provide appropriate network connectivity and security controls
  • Must provide API or integration access to enable secure operation
  • Requires access to data sources enabling agent orchestration and execution
  • Customers must provide appropriate identity and access management

User support

• Email or online ticketing support: Yes
• Support response times: 24 x 7 or during standard office hours depending on the chose service options and the severity of the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: User support is provided in line with the agreed support service level. We offer flexible support options to align with service criticality and operational requirements, including standard business-hours support and 24x7x365 coverage. Support services provide access to experienced autonomous digital and AI engineers and are delivered in accordance with defined service levels, response targets, and escalation procedures. Additional information is provided in the Service Description.; ; There is also the option to engage our Managed Services where ongoing operational responsibility, proactive service management, and optimisation are provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Service onboarding begins with confirmation of scope, service objectives, and governance arrangements. Access to required autonomous digital platforms, integrations, and tools is established, and roles, responsibilities, service levels, and escalation paths are agreed. Delivery, support, or managed service activities then commence in line with the contracted service model, supported by appropriate training, knowledge transfer, and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon contract termination, we can support the secure and structured extraction of relevant service data in accordance with applicable data protection and security requirements. Alternatively, customers may perform data extraction independently using available platform capabilities, such as APIs or standard export formats, subject to the selected technologies.
• End-of-contract process: At the end of the service contract,our services are concluded in line with the agreed transition and exit approach, without impacting the customer’s underlying platforms unless requested. Access rights related to Bell Integration services are securely removed or transferred, and relevant service documentation, configurations, and operational artefacts are handed over. A final service review is completed to confirm service closure and ensure an orderly transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is delivered through a combination of autonomous digital agents, orchestration layers, integrations, and management interfaces, aligned to the selected platforms and enterprise systems. Interaction with the service is enabled via configured workflows, conversational interfaces, dashboards, and APIs as required by the service design.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The interface allows users to design, configure and manage workflows with Skill Studio and connect to more than 80 enterprise applications. It enables orchestration of processes, automation of tasks and secure API management
• API: Yes
• What users can and can't do using the API: APIs are used to enable integration, orchestration, and control of autonomous digital capabilities across enterprise systems, applications, and platforms, in line with the agreed service design.; ; APIs allow authorised users and systems to integrate, configure, invoke, and monitor autonomous digital capabilities. Access is controlled through authentication, authorisation, and governance policies, and users cannot perform actions outside their assigned roles or bypass defined controls and safeguards.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is delivered through configuration of agent behaviour, orchestration logic, integrations, workflows, guardrails, and operating models. This allows autonomous digital capabilities to be tailored to specific processes, systems, and organisational requirements without compromising governance or control.

Scaling

• Independence of resources: The service is designed to scale from pilot initiatives to enterprise-wide autonomous operations, supporting increasing volumes, complexity, and multi-environment deployments. Autonomous digital capabilities can be extended across additional processes, systems, and users as demand grows, without disrupting existing operations. Scaling is achieved through flexible architectures, orchestration, and integration patterns, with resource requirements and any associated cost implications agreed as part of the service model.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are configured as part of service delivery using the selected autonomous digital platforms, providing visibility into agent activity, execution volumes, task completion, and operational behaviour.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data export is supported through platform-native capabilities and integrations, enabling secure and controlled extraction of service data as required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Available depending on selected platforms and integrations
  • Can be agreed during service design
• Data import formats:
  • CSV
  • Other
• Other data import formats: API-based ingestion, aligned to selected platforms and service requirements

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability is aligned to the selected platforms and the agreed support or managed service level. Availability targets and service commitments are defined and documented as part of the contracted service model.
• Approach to resilience: Resilience is achieved through the use of resilient architectures, orchestration, monitoring, and integration patterns supported by the selected platforms. Solutions are designed to minimise disruption, support recovery, and maintain continuity of service in line with operational requirements.
• Outage reporting: Service outages are managed and reported in accordance with agreed incident management and escalation procedures. Status dashboard and reporting includes incident status, resolution updates, and post-incident summaries where applicable. ; Customers can configure email and event notifications for incidents/maintenance/security.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is controlled through platform-based role and permission models, ensuring appropriate separation of duties and least-privilege access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: ISO 27001: 2013 accredited Information Security Management System. The scope of the accreditation covers: 'Provision of IT services and solutions of hardware and software technology with asset lifecycle management and disposal, consulting, project services, flexible resourcing, cloud infrastructure, managed services, Microsoft 365 and 24/7 end-user support’, which spans the entire remit of our software and service portfolio. ; ; Cyber Essentials Plus accredited, as well as being subscribed to the National Cyber Security Centre's Early Warning service, which proactively alerts us to any malware communications, vulnerabilities or network abuse associated with any of our assets.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow structured and documented change control procedures for all production configuration changes. This applies both to changes we are asked to perform by the customer and to all changes relating to system upgrades, updates and fixes provided by vendors. In all cases, changes are impact-assessed, scoped, reviewed, agreed with all parties, tested, scheduled and deployed in a non-service affecting manner wherever possible. Changes are documented and recorded for auditing purposes.; Managed in line with ISO27001 certification
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We continually monitor internal platforms for vulnerabilities using Enterprise-level vulnerability management tools. We perform regular penetration tests and vulnerability scans to assess potential threats to environments. Any vulnerabilities discovered are acted upon in accordance with a severity-based prioritisation process, which assesses impact and risk amongst other factors. Retests are performed to certify vulnerability remediation.; Managed in line with ISO27001 certification
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We apply a range of approaches to identifying potential compromises, including code and network scans, penetration tests, threat intelligence, quality assurance testing and more. Any compromises discovered are acted upon in accordance with a severity-based prioritisation process, which assesses impact and risk amongst other factors.; Managed in line with ISO27001 certification
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our Customer Service Desk is available 24x7x365. Incidents are managed in line with a clear Incident Management process to appropriate agreed SLAs. Issues can be reported by phone, email or online. For Major Incidents, once resolved, we will conduct root cause analysis and provide an incident report to provide an explanation of why an issue occurred and what can be done to prevent it reoccurring.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 24 June 2025
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 24 June 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 090a9312-d093-49c7-87ef-b265b14da894
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2f22978e-f447-4ed2-bbdc-a841cca0beb3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cto@bell-integration.com. Tell them what format you need. It will help if you say what assistive technology you use.