AFFINITY DIGITAL (TECHNOLOGY) LIMITED
Incident Response Planning and Support
We develop comprehensive incident response plans and provide expert support during security incidents. We help organisations prepare for, respond to, and recover from security breaches and cyber attacks. Our service includes incident response plan development, tabletop exercises, on-call support, and post-incident reviews to improve resilience.
Features
- NCSC guidance aligned incident response plan development
- Incident classification and escalation procedures
- Tabletop exercises and breach simulations
- 24/7/365 incident response support (on-call)
- Forensic investigation support
- Breach notification guidance (GDPR and NIS)
- Post-incident review and lessons learned processes
- Developing common scenario incident response playbooks
- Stakeholder management support and communication templates development
- Supporting committee management, FOI workflows and multiple languages
Benefits
- Reduce incident impact via detailed and prepared response
- Meet regulatory incident management requirements
- Improved incident detection and response times
- Minimise business disruption during security incidents
- Access to Affinity's experienced incident responders, 24/7/365
- Demonstrate security maturity to stakeholders
- Learn from simulated incidents without real-world impact
- Improve team coordination during crisis, which reduces impact
- Receive breach notification obligation guidance to help your planning
- Benefit from Affinity's experience in public sector incident response
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@affinity-digital.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 4 1 7 3 0 6 4 8 5 8 7 8 8 6
Contact
AFFINITY DIGITAL (TECHNOLOGY) LIMITED
Jonathan Duval
Telephone: 01872 321177
Email: sales@affinity-digital.com
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security design
- Security incident management
- Security audit services
- Security quality assurance (QA) and testing
- Other
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
-
Our QMS states we will respond within 1 working day. However we can tailor our flexible SLA's to meet your unique requirements.
For example our current contracts with the Cabinet Office have a priority list that ensures P1 issues are responded to within 30 minutes. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The success of any support agreement is built around regular, timely, clear communication. Affinity prides itself on its open, honest and transparent ways of working. Frequent dialogue, backed up with documentation, and Jira with its tailorable workflows and notification schemes, forms the backbone of our robust, well proven support process. We tailor our support to your needs, providing technical account managers and cloud support engineers. We can support you 24/7/365, or business hours only, or anything between. Our basic support starts at £750 per month.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £780.00 | |
| Lead business architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £780.00 | |
| Senior data architect | £780.00 | |
| Chief data architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £780.00 | |
| Senior enterprise architect | £780.00 | |
| Lead enterprise architect | £780.00 | |
| Principal enterprise architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £780.00 | |
| Lead network architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £780.00 | |
| Lead security architect | £780.00 | |
| Principal security architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £780.00 | |
| Senior solution architect | £780.00 | |
| Lead solution architect | £780.00 | |
| Principal solution architect | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £780.00 | |
| Senior technical architect | £780.00 | |
| Lead technical architect | £780.00 | |
| Principal technical architect | £780.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £780.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £780.00 | |
| Principal cyber security audit and assurance | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security governance and risk manager | £780.00 | |
| Principal cyber security governance and risk manager | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £780.00 | |
| Principal cyber security monitoring | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £780.00 | |
| Principal cyber security incident response | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security vulnerability management | £780.00 | |
| Principal cyber security vulnerability management | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security penetration testing | £780.00 | |
| Principal cyber security testing | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security secure systems architecture and design | £780.00 | |
| Principal cyber security secure systems architecture and design | £780.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £780.00 | |
| Senior analytics engineer | £780.00 | |
| Lead analytics engineer | £780.00 | |
| Head of analytics engineering | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £780.00 | |
| Senior data analyst | £780.00 | |
| Principal data analyst | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £780.00 | |
| Senior data engineer | £780.00 | |
| Lead data engineer | £780.00 | |
| Head of data engineering | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £780.00 | |
| Lead data governance manager | £780.00 | |
| Head of data governance | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal data scientist | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £780.00 | |
| Lead machine learning engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £780.00 | |
| Senior performance analyst | £780.00 | |
| Lead performance analyst | £780.00 | |
| Head of performance analysis | £780.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Application operations engineer | £780.00 | |
| Senior application operations engineer | £780.00 | |
| Lead application operations engineer | £780.00 | |
| Principal application operations engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £780.00 | |
| Senior business relationship manager | £780.00 | |
| Lead business relationship manager | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £780.00 | |
| Change and release analyst | £780.00 | |
| Change and release manager | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £780.00 | |
| End user computing engineer | £780.00 | |
| Senior end user computing engineer | £780.00 | |
| Lead end user computing engineer | £780.00 | |
| Principal end user computing engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £780.00 | |
| IT service manager | £780.00 | |
| Senior IT service manager | £780.00 | |
| Head of IT service management | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £780.00 | |
| Major incident manager | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £780.00 | |
| Senior infrastructure engineer | £780.00 | |
| Lead infrastructure engineer | £780.00 | |
| Principal infrastructure engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure operations engineer | £780.00 | |
| Senior infrastructure operations engineer | £780.00 | |
| Lead infrastructure operations engineer | £780.00 | |
| Principal infrastructure operations engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £780.00 | |
| Problem manager | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £780.00 | |
| Senior service desk analyst | £780.00 | |
| Service desk manager | £780.00 | |
| Head of service desk | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £780.00 | |
| Service readiness analyst | £780.00 | |
| Service transition manager | £780.00 | |
| Lead service transition manager | £780.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £780.00 | |
| Senior business analyst | £780.00 | |
| Lead business analyst | £780.00 | |
| Head of business analysis | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £780.00 | |
| Senior delivery manager | £780.00 | |
| Head of (Agile) delivery management | £780.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £780.00 | |
| QAT analyst | £780.00 | |
| Senior QAT analyst | £780.00 | |
| Lead QAT analyst | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £780.00 | |
| Test engineer | £780.00 | |
| Senior test engineer | £780.00 | |
| Lead test engineer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £780.00 | |
| Head of test | £780.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £780.00 | |
| Senior DevOps engineer | £780.00 | |
| Senior DevOps engineer - management | £780.00 | |
| Lead DevOps engineer | £780.00 | |
| Lead DevOps engineer - management | £780.00 | |
| Principal DevOps engineer | £780.00 | |
| Principal DevOps engineer - management | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £750.00 | |
| Senior frontend developer | £750.00 | |
| Lead frontend developer | £750.00 | |
| Head of frontend development | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £780.00 | |
| Senior developer | £780.00 | |
| Senior developer - management | £780.00 | |
| Lead developer | £780.00 | |
| Lead developer - management | £780.00 | |
| Principal developer | £780.00 | |
| Principal developer - management | £780.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £780.00 | |
| Senior accessibility specialist | £780.00 | |
| Head of accessibility | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content designer | £780.00 | |
| Senior content designer | £780.00 | |
| Lead content designer | £780.00 | |
| Head of content design | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Interaction designer | £780.00 | |
| Senior interaction designer | £780.00 | |
| Lead interaction designer | £780.00 | |
| Head of interaction design | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £780.00 | |
| Lead technical writer | £780.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £780.00 | |
| Senior user researcher | £780.00 | |
| Lead user researcher | £780.00 | |
| Head of user research | £780.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Thursday 4 September 2025
- What the ISO/IEC 27001 doesn’t cover
- None of our services or operations are excluded from our ISO/IEC 27001 certification.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Thursday 4 September 2025
- What the ISO 9001 doesn’t cover
- None of our services or operations are excluded from our ISO 9001 certification.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 4d46a4c8-51d4-4fe0-8530-fe46abb009b0
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 99104770-28c1-4ee6-88c6-b937747954d3
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@affinity-digital.com.
Tell them what format you need. It will help if you say what assistive technology you use.