ITogether

KnowBe4 Security Coach

SecurityCoach is the first real-time security coaching product that delivers immediate feedback to users at the moment of risky behaviour. It leverages event data from existing security stack to deliver real-time coaching, reinforces security culture and turns insecure user behaviour into an opportunity to train users.

Features

• Reinforce user comprehension and retention of security training
• Leverage your existing security stack to deliver real-time coaching
• Build custom campaigns for high-risk users
• Measure and report on improved real-world security behaviour
• Reduce the burden on your SOC and improve efficacy

Benefits

• Real-Time Coaching
• Built-In Detection Rules
• Campaign Recommendations
• API-Based Integrations
• SecurityTip Notifications
• Easy User Mapping
• Rule-Based Automation
• Dashboard and Detailed Reporting
• Robust SecurityTip Catalogue

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

542167479297378

Contact

Tim Ripper
01133410123
sales@itogether.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access

  Network security

  • Trusted network access and protection

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • An updated operating system (Windows 7 or more recent)
  • Internet speed above 1Mbps download

User support

• Email or online ticketing support: Yes
• Support response times: Priority Level - Maximum Response Time Target P1 – Major Impact - 1 Hour P2 – Moderate Impact - 4 Hours P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote Support: 8x5 - £500 per month <50 users, £750 per month <100 users, £1000 per month <250 users, £1500 per month >250 users. 24x7 - £750 per month <50 users, £1000 per month <100 users, £1250 per month <250 users, £2000 per month >250 users. Both a dedicated Account Manager and access to the support team are included in the above costs. Support includes: - Rule based changes - Configuration changes - User creation and deletion - Software updates and management *critical patching and minor OS configuration changes / updates. - Guaranteed SLAs - Quarterly Service Review All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A customer success manager who is an expert in KnowBe4 will run a full onboarding process including integrations, technical training, and using the product together for the first time. In-depth documentation with video tutorials provided to all customers
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a KnowBe4 contract ends, customers can export their data directly from the admin console before access expires.; ; Typically, users can:; ; Export user lists, phishing results, training completion, and risk scores; ; Download reports in CSV format for retention or audit purposes; ; Retain data locally to meet compliance and record-keeping requirements; ; Data extraction is self-service and should be completed before contract termination, as console access is removed once the subscription ends. For complex requirements, KnowBe4 support can assist during offboarding.
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 30 days of expiry the service will be terminated and all configuration deleted.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The KnowBe4 service interface is delivered through a cloud-based admin console designed for ease of use and visibility. Admins can manage users, run phishing simulations, assign training campaigns, and track risk scores from a single dashboard. Clear reporting highlights user behaviour, phishing susceptibility, and progress over time. The interface prioritises actionable insights, enabling security teams to improve human risk management using KnowBe4 without adding operational complexity.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Text alternatives for non-text content, video captions, sufficient color contrast, keyboard navigability, and accessibility supported by assistive technologies
• API: No
• Customisation available: No

Scaling

• Independence of resources: User impact is avoided through a multi-tenant, cloud-native architecture designed to isolate customer workloads.; ; Key controls include:; ; Logical tenant isolation so one customer’s activity cannot affect another; ; Elastic scaling to absorb peak demand during large campaigns or training rollouts; ; Rate limiting and resource controls to prevent noisy-neighbour behaviour; ; Globally distributed infrastructure to balance load and reduce latency; ; Continuous performance monitoring with automatic failover; ; This ensures consistent performance and availability for all customers using KnowBe4, even during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: For KnowBe4, the service metrics provided focus on user behaviour, risk reduction, and programme effectiveness. These metrics help security leaders demonstrate progress and justify investment.; ; Key metrics include:; ; Phish Prone Percentage (PPP) likelihood of users falling for phishing; ; Phishing simulation results click rates, data entry, and report rates; ; User risk scores individual and organisational risk trends; ; Training completion rates by user, group, or department; ; Time-to-report phishing speed of user response; ; Repeat offender tracking users needing targeted intervention; ; All metrics are available through dashboards and reports in the KnowBe4 console, supporting governance, audits, and board-level reporting.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Request an extraction/deletion from the support team
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: KnowBe4 guarantees a high level of service availability, typically aligned to a 99.9% uptime SLA for its core platform services.; ; Availability is supported by:; ; Redundant, geographically distributed cloud infrastructure; ; Built-in failover and resilience across regions; ; Continuous monitoring and proactive incident response; ; Planned maintenance scheduled outside peak usage windows; ; This approach ensures consistent access to training, phishing simulations, and reporting for global users, supporting business continuity and operational reliability.
• Approach to resilience: KnowBe4 operates within Amazon Web Services (AWS). AWS follows the Shared Responsibility Model. AWS is responsible for the security of the cloud, and KnowBe4 is responsible for security in the cloud. Information regarding the compliance of AWS data centers can be found on the AWS compliance website here. If you are required to review the data center SOC report, you can review the latest AWS SOC3 report located here: AWS SOC3 Report.
• Outage reporting: Dashboard announcement Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only admins with the pre-authorised access can access dashboards and tooling controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: ISO27001:2022 plus we are Cyber Essentials certified and ITogether has our own Information Security Policy which can be provided upon request. This includes the reporting structure for any incidents.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At ITogether, we approach change management by rigorously aligning with industry standards, ensuring seamless transitions and minimal disruption. Our methodology is grounded in best practices from ITIL and ISO frameworks, providing a structured and effective approach to managing changes in our clients' IT environments. We prioritise clear communication, stakeholder engagement, and thorough impact assessments to mitigate risks. By adhering to these standards, we ensure that every change is strategically planned, executed with precision, and closely monitored for success. This commitment and adherence to established protocols ensures that our clients' IT infrastructures remain robust, secure, and aligned with their business objectives.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At ITogether, our vulnerability management process is meticulously crafted to adhere to the highest industry standards, ensuring the security and integrity of our clients' IT infrastructures. We employ a proactive approach, continuously scanning for vulnerabilities and aligning with frameworks such as ISO/IEC 27001 and NIST to guide our practices. Our strategy includes regular assessments, timely patch management, and thorough risk analysis to prioritise threats based on severity and potential impact. By implementing a cycle of identification, evaluation, treatment, and review, we ensure vulnerabilities are efficiently mitigated, keeping our clients' systems secure against evolving cyber threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At ITogether, our protective monitoring is guided by standards such as ISO/IEC 27001, ensuring our clients’ IT environments are robustly secured. We employ continuous, advanced monitoring techniques to detect and respond to threats swiftly, minimising potential impacts. Our approach combines real-time analytics and threat intelligence to proactively identify risks, offering our clients a high level of security and compliance. This strategy allows us to protect against emerging cyber threats effectively, providing peace of mind and a secure foundation for our clients’ operations. Our commitment to vigilant, expert analysis underpins a secure, resilient IT infrastructure.
• Incident management type: Supplier-defined controls
• Incident management approach: At ITogether, our incident management approach aligns with ISO/IEC 27001 and ITIL standards to ensure rapid, effective responses to IT incidents, minimising impact on our clients' operations. We prioritise swift identification, assessment, and resolution of incidents, supported by a structured communication plan that keeps stakeholders informed throughout the process. Our dedicated team employs best practices for incident analysis and resolution, enabling quick restoration of services and thorough post-incident reviews to prevent future occurrences. This meticulous approach ensures resilience, maintains service continuity, and enhances overall security, providing our clients with the confidence that their IT environments are in expert hands.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 10 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6a64b996-921c-4efd-b13f-370786a8e974
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.