TOTAL ENTERPRISE SOLUTIONS LIMITED

Microsoft Dynamics 365 Business Central

Microsoft Solutions Partner for Business Applications (Gold Partner) providing Microsoft Dynamics 365 Business Central implementation and license management services. Market leading finance and ERP solution that allows you to improve efficiency and streamline your finance business processes. Providing a centralised integrated platform from which to run your entire organisation.

Features

• Financial Management
• Budget Management
• Multi-company and Business Unit support
• Support for complex supplier payment profiles and schedules
• Data validation with external bodies (HMRC, CH, Experian)
• Open API for secure integration to 3rd parties
• Supplier On-boarding workflows
• Invoice scanning and OCR
• Support for complex approval workflows
• In-built business productivity/ intelligence through integration of O365/ PowerBI

Benefits

• Maximize the productivity of the finance team members
• Increase the scope of organizational self-service functions
• Benefit from agility and flexibility of in system workflows
• Achieve operational efficiencies through process automation
• Effectively interact with 3rd Party systems with API based integrations
• Achieve high data quality though validation at point of entry
• Safe and secure through ISO27001 and Cyber Essentials Plus accreditation
• Support for both internal and external audit and compliance activities
• Gain actionable insights from organizational data
• Be future-proof through a programme of continuous platform upgrades

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@tes365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

544055122863836

Contact

Claire Irving
0345 257 8241
enquiries@tes365.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Office 365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no service constraints
• System requirements:
  • Microsoft Edge
  • Google Chrome 77.0 for Windows
  • Mozilla Firefox 69.0 for Windows
  • Safari 12.0 for macOs
  • Internet Explorer 11
  • Microsoft Office 365, Microsoft Office 2019, or Microsoft Office 2016
  • Windows 10 S, Home, Pro, Enterprise, Education (32-bit and 64-bit)
  • Android 6.0 or higher (tablet and phone)
  • IOS 10.0 or higher (iPad and iPhone)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Weekend support quotes available on request. Our response times link to the support case priority, as described in our SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Our support portal is ServiceNow is developed with the goal of adhering to the guidelines in WCAG 2.0. With continual testing to ensure that the ServiceNow interface is accessible to users with disabilities.
• Onsite support: Yes, at extra cost
• Support levels: Our support services are available via our UK based support portal, using the leading ServiceNow service technology to provide a modern approach to customer support. We have strict SLA’s for each of our support case priority, as outlined: Priority 1 – Target Response 10 minutes, Resolution Target 4 hours. Priority 2 – Target Response 30 minutes, Resolution Target 1 day. Priority 3 – Target Response 2 hours, Resolution Target 4 days. Priority 4 – Target Response 2 hours, Resolution Target 7 days. In tandem to our support desk we provide dedicated Account Manager who work with you to get the maximum value from your Microsoft Dynamics investment and develop a roadmap based on upcoming feature releases. Our support desk is completely aligned to ITIL v4 continued service improvement to ensure that we are continually delivering world class services. In addition we send customer satisfaction (CSAT) surveys to get feedback from our customers 'how well we've been doing?'.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We have a proven methodology to empower users through onsite training.; There are also live webinars, videos, customer source portal and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported in various electronic devices. We are ISO 27001 certified and are safe handling your data.; We do not store any of your data on our servers.
• End-of-contract process: We are happy to assist with transitional activities at the end of a contract. This may be chargeable depending on the nature of the work required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We are committed to providing accessible documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are some variations in the visualizations and user interface components between the BC form factor clients. However, there is no difference between the core functionality available across all platforms.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: The Business Central API framework offers integration capabilities in the following areas:; ; Automation API - System Setup and Administration; Cloud Migration API - Cloud Data Migration; Application API - All areas of Business Central data is accessible for full CRUD operations through a standard ODATA/REST; Webhooks - Enable push notifications to 3rd party systems subscribing to events occurring in Business Central; ; Integration frameworks to complimentary Microsoft platform components exist in the following areas:; D365 Dataverse; PowerBI; PowerAutomate; Teams; ; Microsoft do impose some operational limitations on API usage but these rarely impose on the functionality required of the API in any given interface scenario.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customization of Business Central is achieved through the following hierarchical framework.; ; Level 1; User Interface preferences (visibility of screen components, ordering and sorting of data and custom views) performed by system users to their individual leads. These will only be visible to the users and will persist between client log in sessions. These customizations are performed by the users within the same client they use for normal system usage.; ; Level 2; Customizations that can modify all aspects of existing system functionality and also create completely new functional modules. Level 2 customizations require the development of Application Extensions which is a technical function perform by the Service provider.

Scaling

• Independence of resources: Microsoft Online Services utilises various Cloud Scale technologies which ensures multi-tenant services are not affected in terms of peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Regular updates are shared via our ServiceNow support desk.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported from Business Central in the following ways:; ; 1. Directly to Excel from any Business Central Screen; 2. Via pre-built reports and export routines, many of which include the ability to define filter criteria to refine the data content of any particular export event.; 3. Via ODATA APIs created against the required subsets of Business Central data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • TXT
  • ODATA
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • TXT
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft Azure commits to guaranteeing at least 99.9% availability of service per month. If Microsoft fails to meet this SLA customers are given service credits based on the following: < 99.99% =10% credit <99% = 25% credit <95% = 100% credit.
• Approach to resilience: Resilience is built into the Azure environment by design consisting of High Availability - Maintaining acceptable continuous performance despite temporary failures in services, hardware, datacenters, or fluctuations in load. Disaster recovery - Protection against loss of an entire region through asynchronous replication for failover of virtual machines and data using services such as Azure Site Recovery and geo-redundant storage (GRS) Backup - Replication of virtual machines and data to one or more regions using Azure Backup. Further detail can be provided upon request.
• Outage reporting: Outages are communicated via dashboards API's and email/ phone alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Password Entry
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a information security management system implemented under our ISO 27001 certification. This describes multiple policies and adherence to these is assessed through regular management reviews.; This can be evidenced on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management processes are described in the ISMS-03-002 process of our Information Security Management System (ISMS) which is available on request. This outlines procedures for change scoping, change advisory board (CAB), risk management and deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is described in the ISMS-03-003 Risk Assessment Procedure of our Information Security Management System (ISMS) and is available on request. It outlines how to identify, classify and manage risks in the context of information security and business continuity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft processes are: Detect: This is the first indication that a security event has occurred and initiates an investigation. Assess: An incident response team member assesses the impact and severity of the event. Diagnose: Security response experts conduct a technical/forensic investigation to identify containment, mitigation, and workaround strategies. If needed the customer incident notification process begins in parallel. Stabilize and recover: The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately. Close: The incident response team creates a post-mortem record that outlines the details of the incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Information Security Management System (ISMS) implemented as part of our ISO 27001 certification includes a security incident management policy ISMS-02-009 (available on request). This classifies security incidents describes how to report them and also the activities of the Security Committee.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day free trial.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 12 July 2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 28 March 2026
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8268d900-eeb7-4e4e-bfd0-482c33fb3e49
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 33b562d2-3ee3-4464-a69a-bb13ee769eae
• Other security certifications: Yes
• Any other security certifications: ICO

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@tes365.com. Tell them what format you need. It will help if you say what assistive technology you use.