ECC Solutions

ECC Solutions Microsoft Dynamics 365 & Power Platform Consultancy

ECC Solutions delivers Microsoft Dynamics 365 and Power Platform consultancy for public sector modernisation. We design, implement, and support secure digital services that automate workflows, enhance data insight, and embed governance, DevOps, and Copilot AI whilst driving compliance, transparency, and efficiency across departmental, regulatory, and citizen-facing operations.

Features

• End-to-end D365 & Power Platform consultancy and implementation services.
• Low-code app development to streamline business and citizen workflows.
• Power BI dashboards for real-time data insight and reporting.
• Copilot and AI Builder automation for productivity and innovation.
• Embedded governance ensuring compliance with UK public sector standards.
• Azure DevOps pipelines for secure, auditable solution deployment.
• Legacy system replacement using Dataverse and Microsoft 365 integration.
• Managed support and optimisation for continuous service improvement.
• Secure data integration across departments and existing line-of-business systems.
• User training and knowledge transfer to build internal digital capability.

Benefits

• Digitise manual processes and reduce administrative burden across departments.
• Improve data accuracy and enable real-time, evidence-based decision-making.
• Accelerate service delivery through rapid low-code application development.
• Enhance productivity with AI-driven task automation and Copilot tools.
• Strengthen compliance with embedded governance and security frameworks.
• Streamline deployments using controlled, auditable Azure DevOps pipelines.
• Replace outdated legacy systems with modern, integrated cloud solutions.
• Increase collaboration through unified data and workflow integration.
• Build in-house capability through user training and knowledge transfer.
• Sustain long-term improvement with proactive managed support and optimisation.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zain.choudhry@eccsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

549989926166057

Contact

Zain Choudhry
07300518388
zain.choudhry@eccsolutions.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: ECC Solutions’ Dynamics 365 & Power Platform consultancy is delivered within Microsoft’s cloud service availability and standard maintenance windows. Service performance may be temporarily affected by Microsoft platform updates or dependency changes within the Microsoft 365 ecosystem. Certain integrations may require appropriate licensing or API access from third-party systems. On-premise connectivity or hybrid deployments may require client-side infrastructure readiness and administrative permissions. Support is provided remotely during agreed service hours, with optional extended coverage available under a managed service agreement. All change and maintenance activities are planned to minimise disruption and are communicated in advance through defined governance processes.
• System requirements:
  • Appropriate Microsoft Licenses
  • Active Microsoft Tenant
  • Internet

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: P1: Critical - Response Time: 2hr; ; P2: Major - Response Time: 4hr; ; P3: Important - Response Time: 8hr; ; P4: Minor - Response Time: Varies on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our third party chat platform experience meets disability accessibility requirements and follows stringent industry standards, including ADA and WCAG 2.0 AA compliance. This applies to the Engagement Window, engagements and surveys for both the desktop and mobile web (iOS and Android). Detailed documentation can be found here: https://support.liveassistfor365.com/hc/en-us/articles/360006117234-Creating-Accessible-Engagements
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (£35 per user/month); Business-hours helpdesk access for incident resolution, configuration guidance, and minor updates. Ideal for stable environments requiring dependable operational assistance and adherence to agreed SLAs.; ; Enhanced Support (£55 per user/month); Extended hours coverage with proactive monitoring, performance tuning, and change management. Includes quarterly service reviews and best-practice recommendations to maintain alignment with Microsoft roadmap updates and evolving departmental needs.; ; Premium Support (£85 per user/month); 24/7 coverage with priority escalation, incident trend analysis, and advanced environment management. Designed for mission-critical operations requiring continuous availability, rapid response, and preventative maintenance.; ; Each client is assigned a dedicated Technical Account Manager overseeing governance, performance metrics, and service optimisation. Complex technical cases are escalated to Cloud Support Engineers certified in Power Platform, Dynamics 365, and Azure DevOps.; ; Our structured, user-based pricing ensures transparency, scalability, and predictable budgeting, while delivering consistent, high-quality support that strengthens digital resilience and service continuity across public sector environments.; ; Minimum user thresholds apply per package.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: ECC Solutions provides a structured onboarding framework to help organisations quickly adopt and realise value from Microsoft Power Platform. Our onboarding includes a kick-off discovery workshop, environment readiness assessment, and tailored enablement sessions for administrators and end users.; ; We provide online and onsite training, supported by detailed user documentation, governance guides, and configuration manuals specific to each solution delivered. Training covers Power Apps, Power Automate, Power BI, Dataverse administration, and Copilot adoption whilst enabling teams to confidently manage and extend their digital services.; ; Users also benefit from Microsoft’s extensive online ecosystem, including the Microsoft Learn platform, Power Platform community forums, and FastTrack onboarding resources, which complement ECC Solutions’ own materials and support desk.; ; All new deployments include access to a dedicated Technical Account Manager for the first 30 days, ensuring smooth setup, licence alignment, and security configuration.; ; This structured onboarding approach accelerates time-to-value, reduces implementation risk, and empowers public sector teams to operate with confidence within the Microsoft Cloud environment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, ECC Solutions ensures all client data remains securely under the organisation’s ownership and control within their Microsoft tenant. Data extraction is managed through standard Microsoft Power Platform and Dataverse export capabilities, allowing administrators to export records in common formats such as Excel, CSV, or via API integration.; ; Clients may also use Data Export Service, Dataflows, or Power BI connectors to extract and retain datasets prior to contract closure. ECC Solutions can provide optional support to facilitate a structured offboarding plan, ensuring continuity, compliance, and data integrity during transition.; ; Once the service agreement concludes, user access can be revoked by the client or ECC Solutions (as delegated administrator) within the Power Platform Admin Center and accounts disabled via Entra ID. No client data is held by ECC Solutions outside of the Microsoft Cloud environment unless explicitly agreed for migration or support purposes, and any temporary copies are securely deleted upon completion.; ; This approach guarantees data sovereignty, transparency, and full alignment with UK GDPR and government data retention policies.
• End-of-contract process: At the end of the contract, ECC Solutions follows a structured and transparent offboarding process to ensure an orderly transition and full data retention by the client. A 30-day notice period is provided prior to contract closure, during which service access, documentation, and user accounts are reviewed.; ; Included within the contract price are:; ; - Guidance on data extraction using standard Microsoft Power Platform tools.; - Deactivation of administrative access and handover of system credentials.; - A final service summary report outlining supported configurations, integrations, and known issues.; ; Optional offboarding support, available at additional cost, includes:; ; - Assisted data migration or tenant-to-tenant transfer.; - Knowledge transfer workshops and administrator training.; - Technical handover sessions with incoming suppliers.; ; Upon completion, ECC Solutions removes any delegated administrative rights and confirms secure deletion of any client data temporarily stored during support activities. All processes comply with UK GDPR and Cabinet Office data handling standards.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully optimised for mobile and tablet use through responsive Power Apps and Microsoft’s native mobile clients. Functionality, security, and user experience are consistent across devices, enabling staff to access workflows, dashboards, and approvals on the move.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: ECC Solutions’ Power Platform consultancy leverages Microsoft Dataverse and Power Platform APIs to enable secure, programmatic interaction with applications, data, and workflows.; ; Through the API, authorised users can:; ; 1. Create, read, update, and delete Dataverse records.; 2. Trigger Power Automate flows or integrate external systems.; 3. Manage solution components, such as tables, columns, and security roles.; 4. Connect to Microsoft 365, Dynamics 365, and Azure services using OAuth-based authentication.; ; Users can set up the service through API registration in Azure Active Directory, granting permissions via app registrations and role-based access controls. Configuration is supported through REST endpoints or Microsoft’s SDK, allowing consistent deployment within CI/CD pipelines.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ECC Solutions’ Dynamics 365 & Power Platform consultancy enables extensive customisation to align with each organisation’s operational, compliance, and user experience requirements.; ; Users can customise:; ; Applications and Workflows: Modify forms, business rules, and process automation within Power Apps and Power Automate.; ; Data Model: Extend or adjust Dataverse tables, relationships, and security roles to reflect organisational structures.; ; Dashboards and Reports: Tailor Power BI visualisations and KPIs to departmental or executive needs.; ; Integrations: Connect external systems (for example, Dynamics 365, SharePoint, or line-of-business APIs) through secure connectors or custom-built interfaces.; ; Customisation can be performed by authorised Power Platform administrators, solution architects, or ECC Solutions consultants, following change control and governance procedures. Configuration is supported directly within the Power Platform interface or via managed solution deployment in Azure DevOps.; ; ECC Solutions provides optional oversight through design authority and governance frameworks to ensure all changes remain compliant with NCSC and Cyber Essentials standards. This approach empowers public sector teams to adapt rapidly while maintaining secure, scalable, and supportable solutions within their Microsoft Cloud environments. Additional customisations are also available via a software development kit (SDK).

Scaling

• Independence of resources: Each client operates within a dedicated tenant hosted in Microsoft’s secure cloud. Data, compute, and storage resources are logically isolated using Dataverse environment boundaries and Azure Entra ID tenancy. Performance and security are not impacted by other organisations’ activity, as resources scale automatically under Microsoft’s elastic infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include user activity, app utilisation rates, flow run counts, data storage consumption, environment health, and support ticket trends. Clients can access real-time insights via the Power Platform Admin Center or through tailored Power BI dashboards developed by ECC Solutions. Monthly performance reports are also available under managed service agreements, enabling governance teams to monitor adoption, identify optimisation opportunities, and demonstrate ROI across departmental and citizen-facing digital services.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly through Microsoft Power Platform’s built-in tools and APIs. Data can be extracted from Dataverse using Excel export, CSV download, Power Query, or Dataflows into Azure or on-premise storage. Advanced users may automate exports via REST API, Power Automate, or Azure Data Factory. All exports respect role-based security and data governance settings within the client’s tenant. ECC Solutions can provide optional guidance to ensure efficient, compliant data extraction aligned with UK GDPR and public sector data management standards.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: We implement Microsoft best practises. Please see https://docs.microsoft.com/en-us/azure/best-practices-network-security

Availability and resilience

• Guaranteed availability: http://www.microsoftvolumelicensing.com/Downloader.aspx?documenttype=OST&lang=English
• Approach to resilience: https://learn.microsoft.com/en-us/azure/well-architected/reliability/disaster-recovery
• Outage reporting: This is typically communicated via service alerts from Microsoft, issued via email and also via the Microsoft 365 Admin Centre

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access control (RBAC) enables you to grant access based on the user’s assigned role, making it easy to give users only the amount of access they need to perform their job duties. You can customise RBAC per your organisation’s business model and risk tolerance.; ; https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/role-based-security; ; https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/security-dev/how-role-based-security-control-access-entities
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: ECC Solutions operates under a formal Information Security Management Policy aligned with UK Government Cyber Essentials standards, ensuring protection against common cyber threats and compliance with Cabinet Office security expectations. Our policies cover access control, data protection, incident response, change management, and secure development practices across all Microsoft Cloud services we deploy and manage.; ; Security governance is led by the Managing Director, supported by our Technical Lead who acts as the designated Information Security Officer. They oversee adherence to policy, risk assessments, patch management, and regular review of system configurations. All employees receive mandatory security awareness training covering phishing prevention, password hygiene, and data handling.; ; ECC Solutions follows Microsoft’s shared responsibility model for cloud security, ensuring that client environments are configured in accordance with best practice. Compliance is monitored through periodic internal audits and annual Cyber Essentials re-certification.; ; Security incidents are reported immediately to senior management, assessed for severity, and remediated following defined escalation procedures. All activities are logged, reviewed, and retained for audit purposes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ECC Solutions follows a structured Configuration and Change Management Framework aligned with ITIL principles and Cyber Essentials standards. All service components are version-controlled and tracked through their lifecycle using Azure DevOps and Microsoft Power Platform ALM tooling. Changes are documented, impact-assessed, and tested within controlled non-production environments prior to deployment. Each change undergoes formal review and approval, with particular focus on security, data integrity, and service continuity. Significant updates are communicated to stakeholders, with rollback and recovery plans defined for every release. This approach ensures traceability, audibility, and minimal operational risk across all environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ECC Solutions follows a proactive vulnerability management process aligned with Cyber Essentials standards and Microsoft’s cloud security framework. Potential threats are continuously assessed through automated monitoring, Microsoft Secure Score, and Azure Security Center insights. We apply security updates and patches within 48 hours of release for critical vulnerabilities, following controlled change procedures. Threat intelligence is sourced from the Microsoft Security Response Center (MSRC), National Cyber Security Centre (NCSC) advisories, and trusted industry feeds. Regular reviews, endpoint scans, and dependency checks ensure rapid identification and remediation of emerging risks, maintaining the integrity and resilience of client environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: https://docs.microsoft.com/en-us/azure/security/azure-threat-detection
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ECC Solutions maintains a formal Incident Management Process integrated into our managed service framework. Pre-defined response procedures exist for common events such as access issues, integration failures, and security alerts. Users can report incidents via email, phone, or our online support portal, where tickets are logged and prioritised based on impact and severity. Major incidents trigger escalation to senior engineers and the Technical Account Manager, ensuring rapid resolution and communication. Post-incident reports outline root cause, corrective actions, and prevention measures. Incident volumes, resolution times, and SLA performance are reviewed monthly to drive continuous service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Microsoft offers a comprehensive list of trial versions for Dynamics 365 and Power Platform products
• Link to free trial: https://trials.dynamics.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A6764926-4040-433c-ae05-de6a7461739c
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zain.choudhry@eccsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.