SPECIALIST COMPUTER CENTRES PLC

IBM - Apptio - IT Financial Management

IBM Apptio is the market-leading ITFM solution
that unifies financial and operational data into a
single platform, enabling organisations to analyse,
plan, optimise, and clearly demonstrate the value
of IT investments. It helps with rationalising
applications and services, optimising costs,
shaping demand, benchmarking, and automating
chargeback (and more).

Features

Unified view of IT spend for IT, Finance & Business
Leverage industry standard Technology Business Management framework
Ingest financial & operational data from any source via Datalink
Automate data classification upon ingestion using machine learning
Rationalise & optimise application portfolio
Receive automated insights for optimisation opportunities
Industry leading cost allocation engine
Communicate, benchmark the cost, quality & value of IT investments
End user self-service report creation
In-app comments and collaboration with email integration

Benefits

Track consumption by department
Expose cost and value levers to department leadership
Achieve showback and chargeback expense models
Application and services portfolio optimization
Jointly identify and prioritize investments
Accelerate IT budgeting
Understand the fully burdened cost of IT
Surface labour, vendor and asset insights
Optimize operational spend to self-fund digital transformation initiatives

Education pricing available

Service documents

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Framework

G-Cloud 15

Service ID

Contact

SPECIALIST COMPUTER CENTRES PLC Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com

About your service

Service categories

Application Development and Deployment

Analytics and business intelligence

Business Intelligence
Advanced and predictive analytics

Multi cloud support

Yes

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Apptio SaaS solutions help organisations make
smart decisions as they analyse, plan, optimise,
control, and collaborate on the technology
investments that grow revenue, improve
profitability, and improve customer experience.
Cloud deployment model: Public cloud
Service constraints: None
System requirements: None

User support

Email or online ticketing support: Yes
Support response times: Offering Name: Base Support Client Need: Strong
business protection, for production workloads
Features: Fixes and upgrades IBM Support
Community Embedded Watson features 24x7
support access Case severity assignment
Response Level Objectives: Initial response level
objectives Severity 1: 2 hours (24x7) Severity 2: 2
business hours Severity 3: 2 business hours
Severity 4: 2 business hours On-going response
level objectives Severity 1: N/A Severity 2: N/A
Severity 3: N/A Severity 4: N/A More response
times available on our Service Description page
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 A
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: No
Onsite support: No
Support levels: Critical - 2 hours (24x7) High - 2 hours Medium - 2
hours Low - 2 hours
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Apptio will leverage our Professional Services
team to configure IBM Apptio capabilities. IBM
Apptio Onboarding is delivered in partnership with
Subscriber via weekly working sessions where
configuration and enablement activities are
completed. The Apptio Professional Services team
will work with Subscriber to select and prioritize
Use Cases for IBM Apptio capabilities that are
designed to enable Subscriber to achieve thefollowing outcomes (depending on the Use Cases
selected). Apptio will work with Subscriber to
configure the IBM Apptio solution and conduct the
appropriate knowledge transfer required for
ongoing operational self-sufficiency. Each
capability is deployed in an iterative approach,
with multiple releases (where applicable) designed
to help the Subscriber achieve early value from
the deployment.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: PPTX
End-of-contract data extraction: Orderly Transfer & Post-Termination Obligations.
Upon the expiration or termination of any
Schedule for any reason whatsoever, Apptio will
provide a reasonable amount of information,
cooperation and assistance to Subscriber if and as
Subscriber may reasonably request such assistance at Apptio’s then-current list rates. Upon
written request, Apptio will return Subscriber Data
(in its then-current format and condition) at no
additional fee. If not so requested by Subscriber
within five (5) days of the effective date of
termination, Apptio may destroy Subscriber Data.
End-of-contract process: Orderly Transfer & Post-Termination Obligations.
Upon the expiration or termination of any
Schedule for any reason whatsoever, Apptio will
provide a reasonable amount of information,
cooperation and assistance to Subscriber if and as
Subscriber may reasonably request such
assistance at Apptio’s then-current list rates. Upon
written request, Apptio will return Subscriber Data
(in its then-current format and condition) at no
additional fee. If not so requested by Subscriber
within five (5) days of the effective date of
termination, Apptio may destroy Subscriber Data.
Documentation accessibility standard: WCAG 2.2 A

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: No
Service interface: No
User support accessibility: WCAG 2.2 A
API: Yes
What users can and can't do using the API: Apptio provides three sets of APIs : • Apptio
Platform API – Supports automation of uploading
and downloading data from Apptio applications •
Frontdoor API – Supports automation of user
account management tasks • DataLink API –
Supports automation of DataLink connector
execution and modification of connector settings
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: There is capability to customise reports and
insights inline with users needs.

Scaling

Independence of resources: Each user has an independent instance and is not
affected by other users.

Analytics

Service usage metrics: Yes
Metrics types: Apptio calculates cost and utilisation metrics that
include: total cost of ownership, average actual
unit cost, price, over-under cost recovery, monthly
variance to budget, cost trends over time, asset
utilisation metrics, efficiency unit cost, benchmark
by cost pool, benchmark by IT resource/service
tower, data quality, cost allocation quality.
Customers can also create additional custom
metrics using the product e.g. data center power
efficiency (PUE),ROI, NPV, IRR.
Reporting types: API access

Real-time dashboards

Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: IBM

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach: API and regular export capability.
Data export formats: CSV

Other
Other data export formats: Range of formats supported depending on the service being used
Data import formats: CSV

Other
Other data import formats: JSON

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: IBM has a suite of corporate security policies
designed for protecting the confidentiality, privacy,availability and integrity of Client data, including
network security requirements. Information
security policies are reviewed annually by the
Information Security leader. Policy updates are
distributed companywide via email and the
policies are also posted to our intranet site for
easy access by employees.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: IBM secures data inside its network by using
layered segmentation and isolation that separates
production and non‑production environments. All
data moving across the network is encrypted, and
data at rest is also encrypted per IBM Services
standards. Access follows the principle of least
privilege, with role‑based permissions and limited
“break‑glass” access for incident response. All
privileged actions are logged, tracked, and
continuously monitored.

Availability and resilience

Guaranteed availability: If the System Availability during any given month
falls below 99.5% and Subscriber requests an SLA
Credit, Apptio will provide Subscriber with a SLA
Credit equal to the percentage of the total monthly
fee applicable to the month in which the Service
Level failure occurred
Approach to resilience: We follow best practices outlined by the certified
standards listed above
Outage reporting: Public dashboard

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)
Access restrictions in management interfaces and support channels: The Apptio application stores passwords within the
database using a one-way computationallyintensive hashing algorithm; it is not based on a
symmetric cipher. Customers are given an
administrator account which allows them to
manage and create additional accounts and roles
for other members of their team. If Single Sign-On
is used, then customer account authentication will
be handled by the customers identity provider
using SAML 2.0. The application’s roles can be
mapped directly to an assertion based role in the
identity provider configuration (ie using security
groups). Apptio's solution is extremely flexible and
can support many types of custom configurations
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users receive audit information on a regular basis
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: CSA STAR Level 1 (Self-Assessment) •
FedRAMP Moderate Impact Level • SOC2 Type 2
SOC3
Information security policies and processes: The Information Security team, Legal department,
and Internal Compliance/Audit department all work
together to ensure that industry best security
practices are met. This cloud service environment follows stringent guidelines to protect the
confidentiality, integrity, privacy, and availability of
your data. We have the following reporting
structures: SOC2 Type II Report and SOC3 Report
, ISO27001:2013 Certification, FedRAMP
Certification, Cloud Security Alliance – STAR Level
One Certification, General Data Protect
Requirements (EUGDPR), California Consumer
Privacy Act (CCPA), EU-US Privacy Shield, ITIL
Alignment
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: We have specific individuals who are designated
as “custodians” over customer data. Our asset
management program includes critical assets,
asset ownership and critical supplier relationships.
Our asset tracking processes allows our company
to track what assets, who owns, where each is located, who has it, when it was checked out,
when it is due for return, when it is scheduled for
maintenance, and the cost and depreciation of
each asset. Basic mechanisms for label
inheritance are implemented for objects that act as
aggregate containers for data where applicable.
(Subfolders will retain permissions/settings of
parent folders).
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Apptio retains the services of an internationally
recognized penetration testing firm, Coalfire Inc.,
in order to conduct non-biased 3rd party
penetration tests on an annual basis. Apptio’s
annual penetration test starts in Q4 of each year
and ends in Q1 of the following year, with a
customer ready report being available in mid March.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Apptio Technical Operations team monitors
system health on a continual basis to ensure that
potential issues are addressed quickly. Also,
Apptio is alerted automatically by its monitoring
services and appropriate operations and
development personnel are paged within seconds
of a failure or anomaly detection in any service
component. In many cases Apptio's services are
self-healing and in most cases service level
debugging can occur with logs and system
updates performed from a separate administrative
console without requiring direct access to the
environment where customer data is stored.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: Apptio is alerted automatically by its monitoring
services and appropriate operations and
development personnel are paged within seconds
of a failure or anomaly detection in any service
component. Apptio's services are built to be
resilient to failure with load balancing and rerouting of transactions through redundant service
roles deployed at each layer of the topology.
Apptio's services are actively monitored on a realtime, 24x7 basis. Any service interruption or
degradation of service is reviewed internally and
improvements made to target faster Time-toDetection, Time-to-Mitigation, and Time-to-Heal as
part of the regular rhythm of operating the service.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: Yes
Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 0%
Between £500,001 and £1,000,000: 0%
Between £1,000,001 and £2,500,000: 0.5%
Between £2,500,001 and £5,000,000: 1%
Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: LRQA
ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: LRQA
ISO 9001 accreditation date: Wednesday 4 June 2025
What the ISO 9001 doesn’t cover: N/A
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Barclaycard Data Security Manager
PCI DSS accreditation date: Wednesday 10 September 2025
What the PCI DSS doesn’t cover: We are a Level 4 Merchant
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: B024f203-b84e-46e3-ba3f-19eb3e745a92
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: Bddbbac0-18ca-426d-a809-f8d75d0666b0
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

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IBM - Apptio - IT Financial Management

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents