BUILDING SOFTWARE LIMITED

m2i.SHEQ

m2i.SHEQ is a comprehensive solution tailored for the construction sector, particularly housebuilders. It
addresses critical Health, Safety, Environmental, and Quality (SHEQ) requirements through a suite of
features designed for efficiency, compliance, and safety.

Features

• Inspections and Actions
• Cross-Referenced Staff and Project Register
• Safety Events
• Behavioural Safety
• Operational Dashboards
• Automatic Calculation of Key Statistics
• Data Analysis
• Workflow Automation
• Full Audit Trail
• Expansion and Scalability

Benefits

• Compliance with regulations
• Improved performance monitoring and process automation
• Centralised document repository.
• Streamlined incident reporting and response.
• Creation of a safer working environment
• No software required
• Reduce administratve workload.
• Lower paper and printing costs.
• Avoidance of reputation damage and lower insurance premiums.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howard@measure2improve.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

554130787445393

Contact

Richard Howard
07740 740057
richard.howard@measure2improve.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance is carried out outside core business hours to minimise disruption. Support is provided during standard business hours. There are no special hardware requirements beyond a compatible browser and internet connection. Users should be aware that the service is single-cloud hosted, so availability depends on Rackspace infrastructure. There are no other constraints affecting functionality, and updates and improvements are managed centrally to ensure consistent performance across all client accounts.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Internet connection
  • Device capable of running supported browsers (desktop, laptop, tablet)
  • Mobile-first design, fully responsive across devices
  • No additional hardware, OS, plugins, or installations required

User support

• Email or online ticketing support: Yes
• Support response times: Support channels: Email and online ticketing system; Support hours: Monday to Friday, 08:30 – 17:00; Response times: We aim to respond to all queries during support hours within the same business day.; Weekends/public holidays: Support is not available outside normal business hours; queries submitted will be handled on the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic support is included as part of the contract at no additional cost. This covers email and ticketing support during standard business hours (Monday–Friday, 08:30–17:00). All support queries are managed by our central support team. We do not provide separate premium support levels, technical account managers, or dedicated cloud support engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We help users start using the service with a train-the-trainer approach, providing guidance to key users who then support others. The system is designed to be intuitive, so only limited training is needed for general use. We provide user documentation and support during initial setup to help administrators configure modules and import data. Onsite or remote guidance can be offered for administrators as required, ensuring a smooth rollout.
• Service documentation: No
• End-of-contract data extraction: At the end of the contract, we extract all user data and securely send it to the client via drive or secure FTP. This ensures users retain full access to their data after the service ends.
• End-of-contract process: At the end of the contract, we extract all user data and securely deliver it to the client. This process is included in the price of the contract unless the client requests a different method or format, which may incur an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes, the service is fully mobile-responsive. Functionality remains consistent with the desktop version, with the interface automatically adjusting (“snapping”) to the screen size of the device being used. No features are lost or restricted on mobile devices; the layout is optimised for usability on smaller screens.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed via a web-based interface, compatible with modern browsers on both desktop and mobile devices. It provides a clean, intuitive layout with navigation through menus, dashboards, and forms. Users can view, create, and manage records, generate reports, and monitor workflows. The interface is mobile-responsive, automatically adjusting to screen size, with consistent functionality across devices. No additional software installation is required, and all features are available through the browser interface.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct accessibility testing on the m2i.SHEQ platform to ensure it is usable by people relying on assistive technologies. Our approach includes both automated and manual testing to cover key accessibility criteria.
• API: Yes
• What users can and can't do using the API: Users can interact with the service through our RESTful API to automate and integrate workflows. Through the API, users can set up the service by creating accounts, configuring sites, and defining operational parameters. They can also make changes, including updating records, submitting and retrieving forms, generating reports, and adjusting settings permitted by the API.; ; Limitations exist to protect system integrity: users cannot modify system-level configurations, access administrative functions, or change database schemas through the API. Certain features available via the web interface, such as bulk import of historical data, require manual processing or separate integration endpoints. API requests are subject to rate limits to ensure stability.; ; Standard authentication is required for all interactions. The API is fully documented, allowing users to integrate it into their workflows efficiently while maintaining compliance and security.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All modules and data within the service are fully customisable, except for any data explicitly locked by the system. Users can adjust workflows, forms, reports, dashboards, and other configurable fields via the platform’s interface.; ; Customisation is performed through an intuitive configuration interface. Administrators or users with the appropriate permissions can make changes, while permissions can be set to restrict access and prevent unauthorised modifications to locked or sensitive data. This ensures flexibility while maintaining data integrity and compliance with organisational policies.

Scaling

• Independence of resources: Our service is hosted on dedicated or properly partitioned infrastructure, ensuring that each customer’s data and processing resources are isolated. This prevents the activity of other users from affecting your service performance or availability.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive service metrics, reporting on all usage across the database. This includes user activity, module engagement, data entries, and overall system interactions. Metrics can be used to monitor adoption, track performance, and support internal reporting requirements.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users do not export data directly themselves. At the end of the contract or on request, we extract all user data and securely deliver it to the client via a drive or secure FTP. This ensures data integrity and completeness. Any additional or customised data export requirements outside the standard process may incur an additional cost.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability for m2i.sheq. Our platform is hosted on resilient infrastructure with redundancy to minimise downtime and ensure continuous access.
• Approach to resilience: Our service is designed for resilience through primary and secondary site replication, with log shipping every 15 minutes between sites. This ensures that, in the event of a failure at the primary site, data loss is minimised and operations can continue from the secondary site with minimal disruption.; ; The system architecture includes redundancy at key layers, allowing recovery and continuity without affecting user access. This approach supports our guaranteed 99.9% availability, providing clients with confidence in service continuity even under adverse conditions.
• Outage reporting: In the event of an outage, we immediately contact key client contacts by phone to inform them of the situation. We also follow up with an email detailing the outage, its impact, and the steps being taken to resolve it. This ensures that clients are kept fully informed throughout any disruption and can plan accordingly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only, with role-based permissions controlling the scope of access. Clients have secure access with strong password requirements, and multi-factor authentication is available as an optional security enhancement. Support interactions require identity validation before sensitive information is shared. All access is logged and monitored to detect and respond to unauthorised activity. Permissions and access procedures are regularly reviewed to ensure they remain appropriate and aligned with organisational security policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001; ISO2000-1; Cyber Essentials
• Information security policies and processes: For m2i.sheq, we follow the organisation’s overarching information security policies and processes. This includes:; ; Access control procedures to ensure only authorised users can access the system.; ; Regular backup and disaster recovery processes to protect data integrity.; ; Incident management procedures for identifying, reporting, and resolving security events.; ; Secure coding and system configuration practices, aligned with general IT security guidance.; ; Periodic internal reviews and audits to maintain compliance with security standards.; ; While the platform itself is not separately certified, it operates under these organisational policies to maintain security and compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All system components are tracked throughout their lifecycle, from deployment to decommissioning. Any proposed changes, including configuration updates, new features, or patches, are assessed for security and operational impact before approval. Changes are authorised by designated personnel, documented for traceability, and tested in controlled environments where possible. This ensures service continuity, data protection, and accountability. By maintaining structured configuration and change management processes, we minimise risk, support regulatory compliance, and enable safe evolution of the system while preserving stability and security across all modules.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed continuously using internal monitoring, security advisories, and industry threat intelligence feeds. Vulnerabilities are prioritised based on severity, potential impact, and exposure. Patches and updates are tested in controlled environments before deployment and are applied promptly, typically within defined SLAs depending on criticality. Sources of threat information include vendor alerts, CVE databases, security forums, and recognised cybersecurity organisations. All actions are documented to ensure traceability, and the process is reviewed regularly to adapt to emerging threats. This structured approach helps maintain service security, integrity, and reliability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring processes are designed to detect, report, and respond to security events across the m2i.sheq platform. We continuously monitor system activity and access logs for anomalous behaviour, leveraging automated alerts to flag potential threats. All alerts are reviewed by our technical team, who assess risk and escalate issues as required. Patch and configuration changes are tracked and correlated with monitoring data to ensure system integrity. Threat intelligence is sourced from industry advisories and internal assessments. Key metrics and incidents are logged for audit purposes, ensuring accountability and ongoing improvement of our security posture.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process is defined and documented to ensure consistent handling of events. We have pre-defined procedures for common incidents, enabling swift response and resolution. Users report incidents via email or a dedicated support contact, ensuring they are logged and tracked. Each incident is assigned a priority based on impact and urgency, and our team coordinates remediation. After resolution, a detailed incident report is provided to users, summarising the cause, actions taken, and any recommendations to prevent recurrence. This process ensures transparency, accountability, and continuous improvement in our service delivery.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version of m2i.sheq provides access to a test environment for evaluation. Users can explore core features but no client data is included. Advanced reporting, integrations, and certain system functions are not available. Access is for a limited, agreed period, enabling secure familiarisation with workflows and platform navigation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: QAS International
• ISO 9001 accreditation date: Thursday 16 March 2017
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification applies to the quality management system for the provision of performance and benchmarking software to industry.; The following are not covered by the ISO 9001 certification:; Customer-managed processes, procedures, and use of the software; Customer data quality, accuracy, and data entry activities; Customer operational decisions made using outputs from the software; Third-party services or systems integrated with the software but not supplied by us; Customer-owned infrastructure, devices, or networks; Optional consultancy, training, or on-site services provided outside the core software provision
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6db2cc78-e17d-486d-8cee-6915071b2c8c
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howard@measure2improve.com. Tell them what format you need. It will help if you say what assistive technology you use.