SURE360 LIMITED

Sure360 Software Engineering and Delivery

We provide end-to-end digital delivery, including software development, integration, testing and ongoing support. Our teams work with government platforms, follow agile methods and deliver secure cloud-based services aligned with public sector standards.

Features

• Full-stack cloud application development using modern frameworks
• Secure API design, development, integration and maintenance
• Continuous delivery pipelines with automated testing and deployments
• Agile delivery with iterative development and user-focused improvements
• Cloud-native engineering across AWS, Azure and government platforms
• Technical discovery, solution design and architecture support
• Backend microservices development with scalable, resilient patterns
• Frontend development using modern component-based frameworks.
• Ongoing application support, monitoring and performance optimisation
• DevOps tooling setup, version control and configuration management

Benefits

• Deliver digital services faster through efficient agile development.
• Reduce project risk with experienced engineering support
• Improve service reliability using modern cloud architectures
• Accelerate releases through automated testing and deployment pipelines.
• Enhance user experience with responsive, accessible applications
• Integrate systems smoothly using robust APIs and standards
• Lower long-term costs through scalable cloud-native solutions
• Increase operational efficiency with optimised application performance
• Support informed decisions using structured technical discovery
• Enable continuous improvement with iterative delivery cycles

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at suresh@sure360.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

556381105002330

Contact

Suresh Mandalapu
077610 49999
suresh@sure360.io

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Access to buyer cloud environments or approved government platforms
  • Buyer-provided development environment permissions and credentials
  • Access to required APIs and backend systems
  • Secure remote access via VPN or government-approved tools
  • Buyer-managed source code repository with contributor access
  • Compliance with relevant government security policies and standards
  • Buyer-provided test data or anonymised datasets
  • Access to CI/CD tooling where buyer manages pipelines
  • Approved communication and collaboration tools for project delivery
  • Buyer-specified hosting or cloud subscriptions where required.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: No special rates for weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: We have not conducted formal web chat testing with assistive technology users. However, our applications are developed following WCAG 2.1 accessibility guidelines to ensure compatibility with screen readers, keyboard navigation, and other assistive tools. Accessibility testing is part of our quality assurance process and will be applied to future web chat implementations.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support; ; Includes email and ticket-based support during business hours (09:00–17:00, Monday–Friday).; ; Response time: within 2 business days.; ; Cost: included in standard service fees.; ; Enhanced Support; ; Includes telephone and email support with faster response times.; ; Response time: within 4 hours for critical issues.; ; Cost: additional £X per month / per project (adjust as needed).; ; Dedicated Support; ; Provides a named Technical Account Manager or Cloud Support Engineer.; ; Includes proactive monitoring, weekly check-ins, and project guidance.; ; Cost: additional £Y per month / per project (adjust as needed).
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through a combination of online training, user documentation, and virtual onboarding sessions. Users receive step-by-step guides, setup instructions, and access to support channels. Optional onsite or remote training sessions can be arranged for teams requiring additional guidance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract, users can securely export all data in standard, machine-readable formats such as CSV, JSON, or XML. We provide guidance and support for data extraction, including API access or downloadable files. Data extraction is available for all projects and user accounts.; ; Limitations: Core system configuration and logs that contain other tenants’ data are not included. Extraction must comply with government security and privacy policies.
• End-of-contract process: At the end of the contract, users can securely extract all project and account data in standard formats (CSV, JSON, XML). We provide guidance and support for data export. After contract expiry, access to the service is revoked.; ; Included in the price: standard data export, support during transition, and documentation.; Additional costs: optional extended support, bespoke migration assistance, or on-site services.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service is primarily web-based and fully responsive, providing consistent functionality across desktop and mobile devices. The user interface adapts to different screen sizes, but there are no differences in core features, workflows, or performance. Mobile users access the same applications, data, and functionality as desktop users.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Users can set up the service programmatically using our RESTful API by authenticating with API keys and configuring initial settings such as project metadata, permissions, and environment details. Users can make changes through the API, including updating project data, integrating with other systems, and managing service configurations.; ; Limitations: Users cannot modify underlying infrastructure, access other tenants’ data, or override security and compliance settings enforced by the platform. Some advanced configuration options require administrator-level permissions and may only be available via the web interface. Rate limits apply to prevent system overload.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service by configuring project settings, user roles and permissions, workflows, and integrations with other systems. Customisation is performed via the web interface or API by authorised users with administrator or project manager privileges. Core system functionality and security settings cannot be altered.

Scaling

• Independence of resources: Our service is designed to isolate resources between users and projects. Each user’s data, applications, and processing workloads run in separate, secure environments. Cloud infrastructure is provisioned with scalable, dedicated resources to prevent performance impact from other users. Load balancing and monitoring ensure consistent service levels regardless of overall demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics to help users monitor service performance, usage, and quality. Key metrics include:; ; Application uptime and availability; ; API response times and error rates; ; Number of active projects and users; ; Deployment frequency and success rate; ; Incident and support request resolution times; ; System resource usage (CPU, memory, storage); ; Metrics are accessible via dashboards, reporting tools, or API endpoints, allowing users to track service performance and identify areas for improvement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data via the web interface or API in standard machine-readable formats such as CSV, JSON, or XML. Exports include project data, configurations, and user-generated content. Guidance and support are provided to ensure secure, complete data extraction.; ; Limitations: System logs, core platform configurations, and other tenants’ data are excluded from exports.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We provide a high level of availability to ensure reliable and consistent access to the service. Our SLA guarantees 99.9% uptime each calendar month for core service components, including the application, APIs, data services, and authentication. Planned maintenance windows are excluded and always communicated in advance.; ; Availability is continuously monitored through automated health checks. Uptime is calculated monthly and reflects any period where users cannot access the service due to an incident attributable to us.; ; If we do not meet the guaranteed availability, users are eligible for service credits, applied to the next billing cycle:; ; 99.0%–99.9%: 5% credit; ; 95.0%–98.99%: 10% credit; ; Below 95%: 25% credit; ; Users may request a refund instead of a credit where applicable.; ; The SLA excludes downtime caused by scheduled maintenance, user-side issues, third-party failures outside our control, and force majeure events.; ; To support high availability, we use resilient and redundant infrastructure across multiple availability zones, automated failover, 24/7 monitoring, and regular resilience testing.
• Approach to resilience: Approach to Resilience; ; Our service is designed with a strong focus on resilience to ensure continuity, protect data, and minimise disruption. The platform uses a distributed, cloud-based architecture with built-in redundancy across multiple availability zones. This ensures that if one zone experiences an issue, workloads automatically fail over to healthy zones without impacting users.; ; All critical components—compute, storage, networking, and databases—are configured with automated scaling, replication, and health monitoring. This helps maintain performance during traffic spikes and provides rapid recovery from component-level failures. Data is stored redundantly and backed up regularly to support fast restoration if required.; ; We continuously monitor system health 24/7 and have automated alerts and incident response procedures to resolve issues quickly. Regular resilience testing, including failover simulations and disaster recovery exercises, ensures the platform remains robust under different failure scenarios.; ; Details of our underlying datacentre and cloud infrastructure resilience are available on request, in line with the government’s Cloud Security Principle 2: Asset Protection and Resilience.
• Outage reporting: Our service provides clear and timely reporting for any outages or service degradation. We maintain a public status dashboard where users can view real-time service availability, planned maintenance notifications, and historical incident information. The dashboard is updated automatically by our monitoring systems and manually verified by the support team during major incidents.; ; Users can also subscribe to email alerts, which provide immediate notifications of outages, ongoing incident updates, and confirmation once services are fully restored. These alerts can be customised so users only receive updates relevant to the components they rely on.; ; For organisations that require automated integration, we provide a status API that exposes current service health, incident information, and maintenance schedules. This allows teams to integrate status checks directly into their own monitoring tools.; ; All outages are logged, reviewed internally, and accompanied by a post-incident summary, including root cause, impact, and corrective actions. This ensures transparency and continuous improvement of service reliability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: As a single-person organisation, I am the sole administrator for all management interfaces and support channels. Access is restricted using strong, unique passwords and, where available, multi-factor authentication. No third parties have administrative access. Support channels are monitored directly by me, and any requests for changes or access are verified before action is taken. This ensures that all critical interfaces and communication channels remain secure and under strict control.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Although I do not hold a formal security certification, my security governance follows recognised industry best practices. I maintain clear policies for data protection, access control, and secure development. All systems are kept up to date with regular patching, and I use strong authentication, encrypted storage, and secure backups. I follow the principles of least privilege, separation of duties, and continuous monitoring. Security risks are reviewed regularly, and any issues are handled promptly. My approach aligns with government cloud security principles and focuses on protecting data, maintaining confidentiality, and ensuring service integrity.
• Information security policies and processes: I follow a set of documented information security policies covering data protection, access control, secure development, incident management, and acceptable use. These policies align with industry best practices and government cloud security principles.; ; As a single-person organisation, I am directly responsible for implementing and monitoring all security controls. This includes regular patching, vulnerability checks, encrypted storage, multi-factor authentication, secure backups, and strict least-privilege access.; ; Policies are reviewed periodically to ensure they remain effective. Any security issues—such as suspected breaches, system anomalies, or policy deviations—are escalated and handled immediately, with root-cause analysis and corrective action to prevent recurrence.; ; If you want it reduced to 100 words or 75 words for G-Cloud, I can shorten it.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components are tracked throughout their lifecycle using version control, with every configuration and code change recorded, documented, and traceable. Before implementation, each change is assessed for potential security or operational impact, including reviewing dependencies, access implications, and data handling. Changes are tested in a controlled environment with a clear rollback plan before deployment. Systems and configurations are regularly reviewed, updated, and patched to maintain security. As a single-person organisation, I manage and verify all changes directly to ensure consistency and control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: I manage vulnerabilities through continuous monitoring and regular reviews of all systems and dependencies. Potential threats are assessed by checking severity (including CVE scores), impact on data, and service exposure. Security patches and updates are applied as soon as practical, with critical issues addressed immediately. I stay informed through trusted sources such as vendor security bulletins, CVE feeds, OWASP guidance, and industry alerts. All changes are tested, documented, and deployed in a controlled process to ensure stability and maintain service security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: I monitor the service continuously for unusual activity using logs, alerts from integrated tools, and notifications from third-party services. Potential compromises are identified through anomalies in access patterns, failed logins, or system errors. Any suspected incident is assessed immediately, and corrective actions are taken promptly to contain and mitigate impact. Response time is typically within a few hours of detection. All incidents and actions taken are documented to maintain an audit trail and support continuous improvement of security practices.
• Incident management type: Supplier-defined controls
• Incident management approach: I have a pre-defined process for handling common incidents, documented internally. Users can report incidents via email or a support contact form. All reported incidents are logged, assessed for severity, and addressed promptly. Once resolved, I provide users with a summary of the incident, the actions taken, and any recommendations to prevent recurrence. All incidents are documented to maintain an audit trail and support continuous improvement of service reliability and security.”
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version of the service includes basic access to core features, such as viewing data, limited usage, or basic support. It does not include advanced features, integrations, or premium support, which are available in paid plans.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at suresh@sure360.io. Tell them what format you need. It will help if you say what assistive technology you use.