QUADRIS LIMITED

Cisco Secure Access

Cisco Secure Access is a cloud-delivered Security Service Edge solution providing secure access to internet, SaaS, and private applications. It combines zero trust access, secure web gateway, firewall, DNS security, and data loss prevention into a single platform for hybrid and remote workforces.

Features

• Zero Trust Network Access (ZTNA)
• VPN-as-a-Service for legacy and non-web applications
• Secure Web Gateway and DNS-layer security
• Cloud Access Security Broker (CASB)
• Firewall-as-a-Service with intrusion prevention
• Data Loss Prevention (DLP)
• Digital Experience Monitoring (DEM)
• Centralised policy management and reporting

Benefits

• Secure access based on identity-first zero trust principles
• Reduced attack surface and improved threat protection
• Consistent security policy enforcement for all users
• Simplified management through a single cloud console
• Improved user experience with minimal access friction

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

558195361194270

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Network security

  • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service requires reliable internet connectivity and compatible identity providers and endpoints. Feature availability depends on the selected Cisco Secure Access package, and some advanced capabilities may require additional configuration or licences.
• System requirements: Reliable internet connectivity

User support

• Email or online ticketing support: Yes
• Support response times: 24 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Embedded, Basic, Enhanced and Premium (https://www.cisco.com/c/dam/en_us/about/doing_business/docs/cisco-software-support-service.pdf)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cisco SASE includes onboarding support via online getting started guides and learning material, this can be further uplifted to include full range of onboarding services from of network advisory, design, implementation, optimization, technical, managed, and training services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at contract end by exporting configuration settings, policies, and reports from the management console and APIs. Quadris supports exit management through documentation handover and knowledge transfer to enable transition to another supplier or in-house operation.
• End-of-contract process: The service ceases with no additional cost, or it can be extended on request.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed through a cloud-based management interface that allows administrators to configure security policies, manage users and devices, monitor activity, and view reports from a single central console.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: This is provided by the third party vendor, Cisco.
• API: Yes
• What users can and can't do using the API: The API can be used to integrate Cisco Secure Access with SIEM, SOAR, and other security tools, retrieve security events and reporting data, and automate monitoring and operational workflows.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through configurable security policies, access rules, identity integrations, and reporting settings to meet their organisational and operational requirements.

Scaling

• Independence of resources: Cisco delivers the service from a globally distributed, multi-tenant cloud platform designed for high availability and scalability. Capacity is elastically scaled, traffic is load-balanced, and resources are logically segregated to ensure one customer’s usage does not impact another’s service performance.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data through the service’s management console and APIs, which allow configuration settings, policies, logs, and reports to be downloaded in standard formats. This supports audit, compliance, and transition activities at contract end.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Cisco commits to operating the service on a highly available (99.99% or greater), enterprise-grade cloud infrastructure with built-in redundancy, fault tolerance, and automated failover. The service is continuously monitored and maintained by Cisco, with software updates and resilience improvements applied as part of the service.
• Approach to resilience: The service is designed for resilience using a cloud-native, globally distributed architecture. It runs across multiple, geographically separate data centres with built-in redundancy, load balancing, and automated failover to minimise single points of failure. Continuous monitoring, proactive maintenance, and rolling updates are used to maintain service availability and performance, while elastic scaling ensures the service can adapt to changing demand without impacting users.
• Outage reporting: The service reports outages through Cisco’s online service status and notification channels. Buyers are informed of service incidents and planned maintenance via published status updates and support communications, with incident progress and resolution updates provided through Cisco’s standard support and customer notification processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Cisco SASE management dashboards have granular user access roles capability along with multifactor authentication options.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self-certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third-party security specialists.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Cisco implements a number of processes and controls for change management purposes, which follow robust practices. It should be noted that consumers have full control of the configuration and of their SD-WAN solution and so change control over these aspects of the service are within their control
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The Product Security Incident Response Team (PSIRT) governs potential new threats, vulnerabilities and exploitation techniques which could affect any Cisco product or service including SD-WAN.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Cisco use a multitude of internal and external tools to ensure the continual operation, integrity and security of the solution. Additionally, the customer has a number of monitoring touchpoints to enable them to monitor the solution. All security, events, and audit logs are stored on vManage and can be exported to a customer’s own event management system.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The CSIRT Incident Response Playbook defines the criteria that is used to extract security events of interest from the data that is collected and generally define the processes. Details regarding procedure to handle incidents can be found at https:// www.cisco.com/c/en/us/about/trust-center.html.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Cisco Secure Access offers a time-limited free trial, typically up to 30 days, allowing organisations to evaluate core security and access capabilities in a live environment before committing to a subscription.
• Link to free trial: https://www.cisco.com/c/en_uk/products/security/promotions-free-trials.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.