NETWORKOLOGY LTD

NetClean Threat Analysis

An API‑based Threat Intelligence service that provides authoritative classification of file‑based indicators associated with Human Insider Risk. Customers submit file hashes and receive deterministic true/false responses for use in their own security, compliance, or investigative processes.

Features

• API-based file hash classification over secure HTTPS.
• Deterministic true/false responses per submitted file hash.
• Authoritative threat intelligence for file-based indicators.
• Designed for system-to-system, automated consumption.
• Supports batch and high-volume hash submissions.
• Machine-readable responses for downstream processing.
• Provides auditable classification results.

Benefits

• Accelerates classification of high-risk content in security pipelines.
• Reduces false positives with confirmed intelligence matches.
• Enables automated, consistent response and escalation playbooks.
• Strengthens compliance with auditable detection evidence.
• Enhances existing tools without replacing current platforms.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

560953932711936

Contact

David Owen
01249700084
tenders@networkology.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Designed for consumption by security, compliance, and investigative systems that process file‑based indicators.
• Cloud deployment model: Public cloud
• Service constraints: Requires customer systems capable of extracting file hash indicators. The service provides classification only and does not perform content scanning, detection, alerting, or response actions. Internet connectivity is required for HTTPS API requests and authentication.
• System requirements:
  • A device with a common web browser
  • Ability to process true/false responses programmatically.
  • Full disk encryption, operating system-level firewall configuration
  • ProActive Cloud portal account for authentication setup.
  • API Access
  • Capability to collect SHA-1 hashes from relevant environments.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Networkology service 8.30 to 17.30 Business Days.; ; Response Time; ; Severity 1 (Critical) - 1 hour; Severity 2 (Major) - 4 hours; Severity 3 (Minor) - 8 hours; ; A support engineer will be provided for the administration managed service.; ; Costs vary dependent on service agreed
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is performed by an authorized partner who provisions API credentials and provides access to relevant documentation. Customers start using the service by integrating the API into their own systems, enabling file hash collection and submitting requests over HTTPS. The service is consumed programmatically, and customers handle classification responses within their own environments.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At contract termination, API access is disabled. No customer content or files are stored by the service.
• End-of-contract process: At contract termination, API access is disabled. No customer content or files are stored by the service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in standard digital document formats intended for technical and administrative users. The documentation describes API authentication, request and response formats, and service usage, and is delivered via partner‑led onboarding or secure digital distribution. The service does not provide a user‑facing interface, and documentation is intended for system‑to‑system integration rather than end‑user interaction. As such, formal accessibility standards for user interfaces are not applicable. Customers may use their own tools or assistive technologies to access and review the documentation as needed.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Authorized systems authenticate using API credentials and submit file hash indicators over HTTPS. The API returns deterministic, machine‑readable true/false classification results per submitted hash. Users can configure request parameters and handle responses within their own systems. The service does not perform content scanning, detection, alerting, case management, or response actions, and does not store customer data beyond processing requests. The API is intended for programmatic, system‑to‑system use and provides classification only.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is designed to scale based on request volume, CPU utilization, and memory consumption. Capacity is managed dynamically to handle varying demand across users. Per‑request limits apply, and temporary throttling may occur during sudden traffic spikes to protect overall service stability. In such cases, the service is designed to recover automatically as load normalizes, ensuring continued availability for all users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetClean

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The service is designed to minimize data storage. File hash indicators submitted to the API are processed transiently for classification and are not stored as customer data. Platform logs and configuration data are protected using encryption at rest and access controls provided by the underlying cloud infrastructure.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: No customer content, data or files are stored by the service.
• Data export formats: Other
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is provided with a target level of availability as defined in the applicable service agreement. Availability commitments, including any service level targets, are documented in the SLA agreed with the buyer or delivery partner. The service does not provide automatic service credits or refunds for availability deviations. Any remediation or compensation related to availability is handled in accordance with contractual terms.
• Approach to resilience: The service is hosted on a resilient cloud infrastructure provided by a hyperscale cloud service provider. It is designed for stateless, API‑based operation and scales dynamically based on demand. The underlying platform supports redundancy, monitoring, and automatic recovery to maintain service continuity. Data storage is minimized, and the service is designed to recover automatically from transient failures as load normalizes. Details about the underlying cloud provider’s datacentre resilience and physical protections are available on request.
• Outage reporting: Service availability issues are communicated through agreed support and communication channels. Buyers or delivery partners are informed via email when relevant. The service does not currently provide a public status dashboard or outage reporting API.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Access to the service is authenticated using API credentials issued to authorised systems. Requests are authenticated programmatically as part of system‑to‑system communication. No interactive user login or password‑based authentication is provided.
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are not accessible to end customers. Access is restricted to authorised NetClean personnel and designated delivery partners only. Access is granted based on defined roles and least‑privilege principles, protected by strong authentication. All administrative and support access is logged and monitored for audit purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: NetClean operates an ISMS aligned with ISO/IEC 27001 and plans to complete formal certification after March. You may choose to proceed with the current supplier‑defined process descriptions or wait to reference ISO 27001 certification once completed.
• Information security policies and processes: The organisation follows a set of information security policies and processes defined within its Information Security Management System (ISMS), aligned with ISO/IEC 27001:2022. This includes an Information Security Policy, risk management process, incident management, secure development lifecycle, access control, supplier security, and regular security awareness training. Roles and responsibilities are clearly defined, with executive oversight and designated owners for security processes. Compliance is ensured through internal audits, management reviews, and continuous monitoring of controls and risks.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is handled through documented processes aligned with the organisation’s ISMS. Service components are tracked using version control and infrastructure management tooling throughout their lifecycle. All changes are reviewed, approved, and logged, with security impact assessed as part of the change process. Changes are tested prior to deployment and monitored post‑release to ensure stability and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential vulnerabilities are identified through continuous monitoring, code reviews, dependency scanning, and security advisories from platform providers. Risks are assessed based on impact and likelihood, and remediation is prioritised accordingly. Security patches are deployed as soon as practicable, with critical issues addressed urgently. Threat intelligence and vulnerability information is sourced from cloud providers, software vendors, and public security advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is performed using platform monitoring, logging, and alerting capabilities. Logs and metrics are reviewed to identify abnormal behaviour or potential compromise. When a potential issue is detected, it is investigated promptly and handled through the incident management process. Response times are prioritised based on severity and potential impact.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation maintains a documented incident management process aligned with the ISMS. Pre‑defined procedures exist for common incident types. Incidents can be reported via agreed support and communication channels. Incidents are assessed, logged, and handled according to severity, and incident reports are provided to relevant stakeholders as appropriate
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 26 March 2020
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO27001 is for "The delivery of architecture and engineering services to defence, government and other public sector clients, carried out at managed locations in the UK in accordance with the Statement of Applicability version 1, dated 06/01/2025. There are no noted exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 6 April 2021
• What the ISO 9001 doesn’t cover: The scope of the 9001 certification is for "The provision of professional services including network architecture and engineering services". There are no noted exclusions.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E8061b53-088a-4d56-ad8a-4aaac3aab140
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@networkology.com. Tell them what format you need. It will help if you say what assistive technology you use.