THALAMOS LIMITED

Thalamos Platform

Thalamos Platform digitises system wide workflows supporting mental health pathways. The platform integrates health, social care, police and wider partners delivering safer patient focused assessment, care and treatment. High quality pathway data enables demonstrable care improvements and financial savings whilst integrating seamlessly with third party software used by procuring organisations.

Features

• Secure AWS UK Cloud Hosting across mobile, tablet and desktop
• API First Architecture - easy integration with third party solutions
• Complete Digital Mental Health Act Forms coverage including Section 136
• Mental Capacity Act and DoLS forms and workflows
• System-wide integrator: eMHA & MHForms configurable across health, social-care, police
• Dashboarding, Reporting, Notifications and Alerts
• Section 12 Scheduling and Payments
• Future-proof new Mental Health Bill enabling transformation through the change
• Advance choice documents and care plans
• Mental Health Tribunals, Part-3 MHA, Prisons and MOJ workflows

Benefits

• Accelerates urgent mental health care - quicker assessment and treatment
• Reduces administrative burdens on clinical and back office teams
• Enhances security and compliance; reduces legal exposure
• Improves system collaboration: NHS, social-care, police, MOJ, and independent partners
• Supports better decision-making with real-time data insights
• Integrates with national regulatory bodies and national policing services
• Informs patient flow improvements via operational bottleneck data
• Reduces errors and incidents by >90%
• Reduces expenses and creates cash-releasing benefits
• Improve population health-management - direct prevention and earlier intervention

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thalamos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

561046474656290

Contact

Arden Tomison
0203 886 0385
hello@thalamos.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Thalamos is a cloud-based web application hosted on the public internet meaning an internet connection is required to access and use the platform. An internet connection may be achieved via cellular network, local wi-fi or a cable internet connection.; ; Thalamos commits to >99.9% up time.; ; Support for users is available across any device, via phone, in app chat or email.
• System requirements:
  • Internet Access
  • Web browser

User support

• Email or online ticketing support: Yes
• Support response times: Standard acknowledgement times for escalated issues raised by email are. ; ; Monday - Friday 09:00 - 18:00 - 1 hour ; ; Monday - Friday 18:00 - 09:00 - by 10am the following morning ; ; Saturday - Sunday - by 10am Monday morning
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support levels are in accordance with service level agreements.; ; Typically, support is triaged, first through customer's local service desk and agreed internal support processes. When an issue requires deeper technical investigation or cannot be resolved locally, Thalamos will provide specialist support. Escalated queries can be raised directly with Thalamos, where they are handled by experienced support professionals with detailed knowledge of the platform and its clinical and operational context. ; ; Support channels are provided through the following channels, adhering to NHS Digital recommendations: ; ; - Phone ; - Email; - Online ticketing system; ; Phone support services are provided 24 hours a day, 7 days a week, including holidays, in accordance with the NHS Digital Gold Standard. Urgent issues should be escalated by phone, particularly out of hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Thalamos onboarding process is a standardised 3-12 month process depending on the size and scale of the organisation. The process is designed to engage all stakeholders, define local policy guidance and deliver local training. ; ; On-site and online training is provided to each specialism. All new users receive a comprehensive "welcome pack" including bespoke local policy guidance, how to guides and training videos. A comprehensive help-centre is also available for new and existing customers to help with familiarisation. Web based top-up training sessions are held regularly and open to all. Typically these are attended by those who were not able to join initial training sessions or who have joined the Trust at some point after Thalamos go-live. ; ; Further training sessions are offered to all customers in advance of any significant new feature deployment. Thalamos also provides a dedicated training environment to allow users to familiarise themselves with the platform prior to real-world use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of a contract users should ensure that they have downloaded all data held within Thalamos. This may be downloaded from within the application in PDF format and in CSV. Thalamos can also provide data in SQL format plus a zip of PDF files.
• End-of-contract process: At the end of a contract the Thalamos Team will support clients and users to safely bring the contract to a conclusion. This will include ensuring all relevant data has been handed over onto local record systems and ensuring that all user accounts are closed. All data held within the Thalamos Platform will be deleted after a period of 30 days. At this point accounts will no-longer be accessible or usable by customers. An invoice/credit note is issued within 30 days to cover any under/over usage following the end of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference in functionality between desktop, tablet or mobile.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: All system operations which are available in the UI are available over API. There are also be some additional 'API only' operations such as bulk administration of users/teams/organisations available to API partners - these are all documented in the same way.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NHS Trusts, Local Authorities, and Police using Thalamos may request for specific local information, such as Hospital Wards and Departments, and/or features to be added to the platform. Single Sign On can be configured using Azure AD / ADFS / OAuth2 / SAML protocols connecting to an organisation identity solution. This customisation is generally undertaken during the onboarding phase. Further customisation is available on request. All customisation is undertaken by the Thalamos Team though it may be requested by client project leads.

Scaling

• Independence of resources: Thalamos Platform is redundantly deployed on Amazon Web Services public cloud in its ‘Elastic Container Service’ offering.; ; Scale up happens automatically based on usage. As the number of users increases, the service will automatically scale up to add the requisite number of app services required to manage the load.; ; This is monitored to ensure there is consistent capacity in the solution.

Analytics

• Service usage metrics: Yes
• Metrics types: Bespoke reporting frameworks are agreed through the onboarding process.; ; Reports are developed around the care quality improvements clients are seeking to achieve through the use the Thalamos Platform.; ; Individual client dashboards are created to provide near real time visibility.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users may export special data from Thalamos by downloading documents in PDF/CSV format. Users may request a CSV of meta-data visible to Thalamos and connected to their account directly. This will be shared within 72 hours of the formal request. Thalamos does not routinely have access to any identifiable patient data unless instructed by the client . Organisations may also receive data exported in SQL format on request.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Thalamos Platform hosts all environments on AWS UK Region-London (eu-west-2), which is a Police Assured Secure Facility (PASF). ; ; We guarantee service availability of at least 99.9%.
• Approach to resilience: Thalamos uses a load balancer to manage any failure without downtime. The application is always redundantly deployed across at least two different data centres within Amazon Web Services . A real time alert system is in place to notify us of any outages or system failures.; ; Further information available on request.
• Outage reporting: - Service outages will be reported via an email alert and a warning message.; ; - Public service availability page including system status and issue reporting; ; - Full outage logs will be shared on-demand.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users may also authenticate via single-sign-on if requested by the client.
• Access restrictions in management interfaces and support channels: Thalamos software does not contain management interfaces or "super-users". Individual users or organisations do not have direct access to APIs or similar.; ; Procedural changes or customisation may be requested by organisational leaders. Authentication and verification is conducted manually by Thalamos management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus certified ; NHS Digital Data Security and Protection Toolkit - Standards Exceeded; NHS Digital Technical Assessment Criteria Compliant ; OWASP Secure Development Practices; Annual CREST and CHECK-certified penetration testing
• Information security policies and processes: Thalamos operates an ISO 27001 certified Information Security Management System with a structured suite of information security policies and supporting processes covering governance, risk, technical security, and incident handling. ; ; Robust Business Continuity Disaster & Recovery Plan triages all potential security concerns, with defined Recovery Point Objective and Recovery Time Objective. Security logs are maintained and reviewed regularly. ; ; Information security policies are shared with each employee on joining, and then reviewed on an annual basis. All employees undergo information security and data protection training.; ; Contracted, external Data Protection Officer appointed to review all data protection policies.; ; Contracted, external Clinical Safety Officer appointed to review all security policies associated with clinical safety.; ; NHS Digital Data Security and Protection Toolkit - Reference 8KG88
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All feature changes and bug fixes are tracked via project management software.; ; - Git-Hub code repository delivers full audit trail for code changes, down to individual technician level.; ; - Full pre-deployment code review, testing and approval by all functions in Thalamos (QA, client team, senior management, development, clinical safety).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Thalamos operates a formal CVSS-based vulnerability management process. Exposure is assessed and mapped to a defined remediation schedule using CVSS scoring. ; ; Application dependencies are continually assessed against known vulnerabilities.; ; Reports may be shared with clients on request.; ; Information is derived from OWASP TOP 10 web application security risks and an annual assessment of the product is undertaken against this.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Thalamos uses multiple monitoring layers to detect and act on performance, security, and availability risks before service is affected. ; ; - Amazon Web Services ‘Web Application Firewall’ sits in front of all services.; ; - AWS GuardDuty provides continuous threat monitoring across the cloud estate for anomalous or malicious behaviours; ; - Uptime independently monitored, availability and SSL certificate status for all service components. ; ; - Real-time alerting on performance, API errors, unusual flows and infrastructure metrics. ; ; - Continuous monitoring is supplemented by automated logging and correlation via CloudTrail, CloudWatch and SIEM-aligned tooling to preserve full accountability and detect deviations early.
• Incident management type: Supplier-defined controls
• Incident management approach: Thalamos operates a formal Incident Management Procedure as part of its Business Continuity and Disaster Recovery (BCDR) framework. ; ; Incidents are triaged using predefined severity classifications, with each class having defined response actions and target resolution time. The Incident Management approach spans multiple types of incidents including ; ; Users may report incidents via phone, email or in-application chat feature. The channels are monitored 24 hours / day / 7 days a week.; ; Incident reports are feedback to users via a semi-public knowledge centre accessible from within the application.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Thursday 17 April 2025
• What the ISO/IEC 27001 doesn’t cover: Thalamos' Information Security Management System (ISMS) is ISO/IEC 27001 certificated. The ISMS scope covers all systems, processes, personnel, technologies, and facilities used to support the provision of our software products, including Thalamos eMHA, MH Forms, related modules, and day-to-day running of our business at our office based at SE1 0LR. It includes the design, development, and management of information system and services; aligned to with our Statement of Applicability.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ae4a99e8-8461-4e7e-8572-522d56ad2519
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1197786-ee9f-4138-840f-e7353f83a3c1
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit (DSPT) - Standards Exceeded
  • CREST-approved Penetration Tested
  • CHECK-accredited Penetration Tested

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thalamos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.