| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £800.00 |
Vu Digital
Managed Cloud WordPress Support & Development Service
A managed cloud WordPress support service providing discovery, design, development, hosting integration, security, optimisation and ongoing maintenance. We help public-sector organisations deploy, manage and continuously improve cloud-hosted WordPress platforms, ensuring accessibility, resilience, compliance and high performance through proactive operational support, structured delivery processes and clear SLAs.
Features
- Managed cloud-hosted WordPress application support
- WordPress development, enhancement and customisation
- Cloud environment configuration and hosting integration
- Accessibility-first design and continuous WCAG compliance
- Security patching, vulnerability management and proactive monitoring
- Performance optimisation, caching configuration and SEO-ready delivery
- Structured release management, CI/CD deployment and version control
- Content and publishing workflow support for WordPress editors
- Service management with SLAs, incident logging and reporting
- Continuous improvement roadmap aligned to public-sector digital standards
Benefits
- Reduces operational risk through stable, professionally managed WordPress services.
- Improves site reliability so teams deliver services consistently and confidently.
- Simplifies updates and changes, reducing administrative burden on internal staff.
- Ensures ongoing compliance with accessibility and government digital standards.
- Strengthens security controls to protect public-facing digital services.
- Provides clear SLAs so commissioners always know performance expectations.
- Improves service quality through regular enhancements and proactive support.
- Speeds up content changes, helping teams communicate more effectively.
- Creates predictable delivery costs, reducing surprises in project budgets.
- Gives commissioners a trusted partner for digital improvements over time.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@vudigital.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 6 2 1 8 8 1 3 7 4 4 5 4 8 6
Contact
Vu Digital
Dom Cooper
Telephone: 01803 866430
Email: info@vudigital.co.uk
About the service
- Service categories
-
- Cloud Support Services
- Managed Cloud
- Managed Public cloud
- Application management
- Managed Public cloud
- Managed Cloud
- Cloud Support Services
Service scope
- Service constraints
- Support is delivered remotely by our UK-based team. No other constraints apply.
User support
- Email or online ticketing support
- Yes
- Support response times
- We respond to all support queries within one working day, and typically much sooner for priority issues. High-severity incidents receive an initial response within four working hours. Medium-severity issues receive a response within the same business day, and low-severity queries within one working day. Weekend queries are monitored but receive a formal response on the next working day unless a critical service issue is identified. All responses are provided by our UK-based team, with clear escalation routes and communication channels agreed during onboarding.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a managed cloud support service for WordPress platforms with clear priority-based service levels. Priority 1 incidents receive an immediate response, with progress within 2 hours and resolution within 4 hours. Priority 2 is responded to within 4 hours and resolved within 8 hours. Priority 3 receives a response within one working day and resolution within one week. Priority 4 receives a response within one working day and resolution within two weeks. Priority 5 (development requests) receives a response within one week. Weekend incidents are logged and assessed, with Priority 1 issues handled immediately and all others responded to on the next working day.
Support is charged at our standard G-Cloud rates for support hours or call-off services, depending on buyer preference. A dedicated service manager acts as the primary point of contact, with access to cloud support engineers for technical queries, escalation, and proactive improvement activities.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior DevOps engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior frontend developer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Accessibility specialist | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior graphic designer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £800.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- Cac6a6f0-6ffe-4ad7-ab88-d05fbaae9d9b
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@vudigital.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.