CYBERLAB SECURITY LIMITED

SecurEnvoy Access Management

Access Management Solution tackles the complex task of user access across diverse systems and applications. Administrators can craft precise conditional access policies, granting entry to designated users through suitable authentication methods. Elevate security measures with MFA while enhancing user convenience through Single Sign-On (SSO) and Passwordless authentication options

Features

• Access Management
• Multi-Factor Authentication (MFA)
• Mobile & Desktop, SMS, FIDO, OATH TOTP Hardware Tokens
• Single Sign-On (SSO)
• Passwordless Authentication
• Conditional Access Policy Engine
• Digital Identity Merging
• Protection for Remote Desktop (RDP)
• Remote Access Safe Zones - supported by Advanced Location Awareness
• Full Customisation & Multi-Language Support

Benefits

• Streamlined user access across diverse systems and applications.
• Robust conditional access policies for designated user management.
• Enhanced security through Multi-Factor Authentication (MFA) implementation.
• Improved user experience with Single Sign-On integration.
• Passwordless authentication option for heightened convenience and security.
• Centralised management for simplified administration tasks.
• Scalability to accommodate growing user and system demands.
• Compliance adherence with tailored access control measures.
• Real-time monitoring and auditing capabilities for enhanced security.
• Seamless integration with existing IT infrastructure for effortless deployment.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

563243514340446

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No noteworthy issues - Any scheduled maintenance is communicated in advance and usually has minimal impact on service.
• System requirements: SecurEnvoy Agents require a windows server with .net framework installed.

User support

• Email or online ticketing support: Yes
• Support response times: https://securenvoy.com/cloud-sla/
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Remote and Onsite Consultancy is available at extra cost. Daily Cost would be specific on the work required.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: SecurEnvoy provides end users with a comprehensive array of options to kickstart their service journey. From streamlined quick start guides and detailed documentation to technical enablement sessions, organisations have the flexibility to choose the approach that best fits their needs. Whether opting for self-configuration of their tenant or preferring a vendor-led implementation, SecurEnvoy ensures a seamless and tailored onboarding experience. Quick start guides offer a swift entry point for those eager to get started, while comprehensive documentation serves as a valuable resource for in-depth understanding and troubleshooting. For organisations seeking more hands-on guidance, technical enablement sessions empower them to configure their tenant independently, fostering a sense of ownership and customisation. Alternatively, opting for a vendor-led implementation provides expert guidance and support every step of the way, ensuring a smooth transition and maximising the benefits of SecurEnvoy's solutions. With these diverse options, SecurEnvoy caters to the unique preferences and requirements of every organisation, setting them up for success in their security journey.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We only keep authentication and log activity data. Log Activity data can be exported at ceassation of contract. All customer data is cleansed when they leave the service.
• End-of-contract process: We only keep authentication and log activity data. Log Activity data can be exported at cessation of contract. All customer data is cleansed when they leave the service.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We support the built in accessibility options on supported devices.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can have an MFA OTP Authenticator that runs on their mobile. The solution is not designed to be managed from a mobile device browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The SecurEnvoy Access Management administration console, accessible via a Web GUI secured with MFA, enables seamless platform setup and configuration. Users can synchronise user repositories, deploy users, and define access policies with ease.
• Accessibility standards: None or don’t know
• Description of accessibility: We support the built in accessibility options on supported devices.
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: The API allows CRUD on Users, Groups and Applications within the cloud service
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: SecurEnvoy Access Management offers extensive customisation options to cater to diverse user preferences. Users can seamlessly switch between languages, including English (EN), German (DE), French (FR), and Spanish (ES), ensuring a user-friendly experience for global audiences. Additionally, the platform allows for the personalisation of web elements, enabling organisations to brand their interface with custom logos, colours, themes, and images. This not only enhances brand identity but also fosters a cohesive and immersive user experience, aligning the platform seamlessly with the organisation's visual identity and preference

Scaling

• Independence of resources: Cloud aligned resources with auto-scaling

Analytics

• Service usage metrics: Yes
• Metrics types: Users enrolled for Service; Users not enrolled by authenticator; Logins by authenticator; Logins by application; Not enrolled users
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SecurEnvoy

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Azure protects data at rest through default encryption using industry‑standard algorithms such as AES and RSA. Data is automatically encrypted before being written to disk, and Azure Key Vault provides secure, centralised management of encryption keys, secrets, and certificates. Customers can also use customer‑managed keys for full control over their encryption material. Azure’s broad compliance framework—including ISO 27001, SOC 1 and 2, HIPAA, and GDPR—supports strong data governance. These combined measures ensure stored data remains encrypted, protected from unauthorised access or tampering, and compliant with regulatory requirements, giving customers confidence in the security and integrity of their data at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: From the Admin Console the customer can export log data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Private VPC only allows dedicated SecurEnvoy services to communicate with each other. This is further secured with API authentication and permission based controls.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private VPC only allows dedicated SecurEnvoy services to communicate with each other. This is further secured with API authentication and permission based controls.

Availability and resilience

• Guaranteed availability: Under the SecurEnvoy Cloud Service Level Agreement (SLA), SecurEnvoy warrant availability of all administration and authentication portals to provide authentication services at no less than 99% of the time during the Service Period.; Availability and Non-availability are calculated using server-side failure rates across the total users for that customer. Under this SLA non-availability must be due only to SECURENVOY’s failure to deliver the required levels of software, infrastructure or both.; Each customer will be eligible to apply for service credits against applicable fees in the event that SECURENVOY do not meet the SLA, and that the affected customer can demonstrate compliance with obligations under the service agreement.; ; More details found at https://securenvoy.com/cloud-sla/
• Approach to resilience: We use Azure as our primary cloud infrastructure partner, leveraging its built‑in resilience features to ensure high availability and continuity. Azure regions are divided into Availability Zones—independent data centres with separate power, cooling, and networking—which protect workloads from single points of failure. Azure services are designed for fault tolerance through redundancy, data replication, load balancing, and automated failover. For storage, Azure provides options such as Geo‑Redundant Storage (GRS) and Zone‑Redundant Storage (ZRS) to replicate data across zones or regions, supporting durability and continuity where regulatory requirements allow.; Azure’s backup and disaster recovery tools—including Backup, Site Recovery, and Site Resilience—offer automated replication, failover, and restoration to maintain business operations during outages. The global network delivers resilient connectivity through redundant paths, intelligent routing, and DDoS protection. Azure services are backed by Service Level Agreements (SLAs) that guarantee defined availability levels with compensation if thresholds are not met.; Continuous monitoring through Azure Monitor provides real‑time visibility of performance, availability, and security, enabling proactive detection and mitigation of issues. Overall, our platform resilience relies on Azure’s redundancy, fault tolerance, and monitoring capabilities, ensuring workloads run reliably in the cloud.
• Outage reporting: Azure’s backup and disaster recovery tools—including Backup, Site Recovery, and Site Resilience—offer automated replication, failover, and restoration to maintain business operations during outages. The global network delivers resilient connectivity through redundant paths, intelligent routing, and DDoS protection. Azure services are backed by Service Level Agreements (SLAs) that guarantee defined availability levels with compensation if thresholds are not met.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Using the SecurEnvoy Conditional Access Policy, access can be restricting based on a number of signals, including Group Membership, IP Address, Device, Time of Day etc.
• Access restrictions in management interfaces and support channels: There are a number of options for authenticating users on the service, ranging for standard user name + password + OTP to Passwordless leveraging FIDO2
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Other - FIDO; Using the SecurEnvoy Conditional Access Policy, access can be restricting based on a number of signals, including Group Membership, IP Address, Device, Time of Day etc.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the ISO27001 framework and will be accredited later this year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change control tickets are meticulously logged via our CRM system and promptly assigned to designated team members, who carefully assess risk levels before deciding to approve or deny the requested change control
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is comprehensive and robust, utilising a combination of state-of-the-art technologies and expert oversight. We employ a managed service provided by our trusted MSSP (Managed Security Service Provider), which utilises advanced solutions such as Deep Instinct and Tenable, supported by a Breach Discovery Alert system. This multifaceted approach ensures proactive identification, swift remediation, and continuous monitoring of vulnerabilities across our infrastructure, safeguarding our systems against potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SecurEnvoy have a real-time email alerting.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident reports are sent to either the designated business unit security officer or the group data protection officer (DPO).; Incidents are typically reported via email in a written report.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day full unlimited licence for 100 users.
• Link to free trial: https://securenvoy.com/request-free-trial-am/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Tuesday 11 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 5 February 2024
• What the ISO 9001 doesn’t cover: N/A, our certification is for the whole business and all entities.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 36000459-87c3-48a0-90ab-2eae09d76408
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E93edaa5-c759-4d59-bddf-57808bc91630
• Other security certifications: Yes
• Any other security certifications:
  • ICO Registration certificate number ZB656344
  • Iasme cyber assurance level one

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.