TRANSPUTEC LIMITED

Veeam Data Cloud

Veeam Data Cloud is a managed backup service for Azure, Microsoft 365 that securely protects Exchange Online, SharePoint, OneDrive and Teams data with automated backups, encrypted storage and fast recovery, removing the need for customers to run their own backup infrastructure.

Features

• Managed cloud backup for Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
• Managed cloud backup for Microsoft Azure
• utomated backup scheduling and policy‑based retention
• Encrypted, isolated cloud storage
• Granular restore options for users, files and items
• Monitoring, reporting and managed operations
• No customer backup infrastructure required

Benefits

• Ensures Microsoft 365 data is protected and recoverable
• Reduces risk from accidental deletion, corruption or cyber incidents
• Simplifies compliance with retention and data‑protection requirements
• Minimises operational overhead through a fully managed service
• Provides fast, reliable recovery to maintain business continuity

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

567551446913068

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The suite of services provided by the vendor – Veeam – may be updated or withdrawn in line with the vendor’s timelines. We will communicate any service‑impacting changes as early as possible. Any pricing adjustments will also be shared in accordance with Veeam’s published guidelines. Transputec will act as the master payer for all Veeam services and will invoice the client directly based on the agreed payment schedule. By purchasing these services, the client accepts Veeam’s terms and conditions governing the use of the platform.
• System requirements:
  • Active Microsoft 365 tenant with the workloads to be protected
  • Standard Microsoft 365 permissions to allow backup and restore operations.
  • Standard Azure permissions to allow backup and restore operations.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our team of certified cloud experts is ready to assist with any issues or queries you may have, no matter the time of day - 24x7 Support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Basic accessibility testing has been carried out on the web chat functionality using common assistive technologies, including screen readers (such as NVDA and VoiceOver), keyboard-only navigation, and browser accessibility tools. This testing focused on ensuring that core chat features, including message input, submission, notifications, and conversation flow, are usable without reliance on a mouse or visual cues.
• Onsite support: Yes, at extra cost
• Support levels: 1. Fully Managed Service 2. Co‑Managed Service 3. Bespoke (Standard → Advanced) Support Levels 4. Technical Account Manager (TAM) 5. Strategic Advisor 6. Third‑Party Support Availability. Support level and cost are tailored to the scope of the agreement.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through a guided onboarding process that includes configuration of backup policies, enabling the required Microsoft 365 permissions, provisioning access, validating initial backups and providing clear orientation on how to use the portal and request restores, ensuring they can begin using the service smoothly and confidently.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: When a customer’s contract with Transputec Limited ends, data extraction is handled in a structured, customer‑controlled manner to ensure continuity and security. All backup data and protected workloads remain the property of the customer throughout the contract. During the offboarding period, Transputec ensures that customers retain full access to their Veeam Data Cloud tenant for data retrieval. Users can extract their data at contract end by requesting a full export of all backed‑up Microsoft 365 content through the service portal or support team, after which the data is provided in a standard, portable format before being securely deleted in line with the data‑retention policy.
• End-of-contract process: At contract end, Transputec Limited follows a formal offboarding process designed to protect customer data and ensure a smooth exit. Customers are notified in line with contractual notice periods and retain temporary access to Veeam Data Cloud to extract their data. During this period, Transputec supports data restoration or migration, verifies successful data export if required, and documents the offboarding steps. Once the agreed offboarding window closes, access to the service is revoked, agents are decommissioned, and any remaining customer data is securely deleted in accordance with data retention and security policies. The standard contract price typically includes: Access to Veeam Data Cloud based on the agreed edition and licenses Initial onboarding support and setup assistance Standard operational documentation Access to Transputec support as defined in the service level agreement Use of included Veeam features covered by the contracted subscription (for example backup, security, monitoring) Additional charges may apply for: Extended data retention or offboarding periods beyond the contracted timeframe Large‑scale data export, migration assistance, or bespoke offboarding projects Additional cloud storage, disaster recovery, or advanced security features not included in the base subscription Professional services, custom configurations, or enhanced support tiers.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service is accessed through a secure web‑based management portal that provides visibility of backup status, retention policies and restore operations. Customers can request restores through the portal or via the service desk, and authorised users can perform item‑level recoveries directly within the interface. All interactions use standard browser access with no additional software required.
• Accessibility standards: EN 301 549
• Accessibility testing: Veeam does not certify its products against specific assistive‑technology tools or formal accessibility standards. Their documentation focuses on general usability rather than compliance testing.
• API: Yes
• What users can and can't do using the API: Users can use the API to view backup status, search for backed‑up items and initiate supported restore actions where enabled. They can also retrieve reporting and audit information. Users cannot modify the underlying backup infrastructure, change system‑level configurations or access any provider‑managed components of the service.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise the service by adjusting backup scope, retention policies, access permissions and restore preferences through the web‑based management portal, and only customer administrators with the appropriate permissions can make these changes, while system‑level settings remain provider‑managed.

Scaling

• Independence of resources: The service is delivered on a fully managed, multi‑tenant cloud platform that automatically allocates compute and storage resources, ensuring each customer receives consistent performance. Workloads are isolated, capacity is monitored continuously and the platform scales elastically, so no customer’s activity can impact another’s service availability or performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Transputec Limited provides customers with comprehensive service metrics through Veeam Data Cloud and supplementary Transputec reporting, giving clear visibility into service usage, performance, and security posture. Metrics are available through the Veeam Management Console, via exportable reports and dashboards, and through managed service reports provided by Transputec.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Veeam

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: When the contract ends, customers can export their data by requesting a full backup export through the service portal or support team. The service provides all backed‑up Microsoft 365 data—such as Exchange Online, SharePoint, OneDrive and Teams—in standard, portable formats that can be accessed independently of the platform. Once the export is completed and confirmed, all remaining data held within Veeam Data Cloud is securely deleted in accordance with the defined data‑retention and destruction policy.
• Data export formats: Other
• Other data export formats:
  • PST for Exchange Online mailbox data
  • ZIP‑based export packages for SharePoint and OneDrive content
  • Native file formats exactly as originally stored
  • Teams data exported in standard, readable file structures
  • Metadata provided in accessible, non‑proprietary formats where applicable
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Strong cryptographic controls In addition to TLS: Mutual authentication and certificate‑based trust are used Data integrity checks are applied Encryption aligns with modern security and compliance standards
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data within the service is protected through layered security controls, including encryption at rest, strict access controls, role‑based permissions, continuous monitoring and isolation of customer workloads. All data is stored in secure, hardened cloud infrastructure with audited security practices, ensuring it remains protected from unauthorised access or tampering throughout its lifecycle.

Availability and resilience

• Guaranteed availability: Veeam Data Cloud, delivered by Transputec Limited, is designed to provide high service availability through resilient architecture, redundant systems, and continuous monitoring. Availability Commitment The service is operated to meet a defined availability target, as specified in the customer contract or Statement of Work. Availability excludes agreed scheduled maintenance windows and events outside reasonable control (e.g. force majeure). Service Level Agreements (SLAs) Availability SLAs are contractually agreed and typically measured on a monthly basis. SLAs also cover incident response and service restoration targets. Service performance is continuously monitored to ensure adherence to agreed levels. Service Credits and Refunds If the service does not meet the agreed availability SLA: Customers may claim service credits, calculated in accordance with the contract Credits are normally applied against future invoices rather than issued as cash refunds Claims must be submitted within the timeframe defined in the SLA and are validated against service monitoring data Supporting Controls High availability is supported by: Redundant infrastructure and failover mechanisms Proactive monitoring and alerting Documented incident and escalation management procedures Built‑in backup and recovery capabilities Full SLA details, including availability percentages and credit calculations, are provided in the customer’s contractual documentation
• Approach to resilience: This information is available on request.
• Outage reporting: Veeam Data Cloud, delivered by Transputec Limited, provides clear and structured communication to customers in the event of service outages. Outage Reporting and Notification Public dashboard: Service availability and incident updates are published via the Veeam Service Status Dashboard, which provides real‑time and historical information on platform health, incidents, and maintenance activities. API: Outage and health status information can be accessed programmatically via Veeam management and monitoring APIs, enabling customers and partners to integrate status information into their own monitoring or service management tools. Email alerts: Customers receive email notifications for: Confirmed service incidents Planned maintenance windows Significant service disruptions and resolution updates Email alerts are sent to registered administrative contacts and support distribution lists, ensuring timely awareness and ongoing communication throughout an incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are secured using strong authentication, including unique user accounts, role‑based access control (RBAC), and support for multi‑factor authentication (MFA). Access is granted on a least‑privilege basis, limited to authorised personnel only. Administrative activity is logged and monitored for audit and security purposes. Support channels are restricted to authenticated and authorised customers through managed service desk systems. Identity verification is performed before any account‑specific assistance is provided. Privileged support access is controlled, time‑limited where appropriate, and fully logged. These controls are regularly reviewed to ensure continued effectiveness and compliance with recognised security best practice.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Transputec Limited follows a formal, documented information security governance framework aligned with recognised industry best practice, including ISO/IEC 27001. Information Security Policies and Processes The organisation maintains a comprehensive set of information security policies, including (but not limited to): Information Security Policy Risk Management and Risk Assessment Access Control and Identity Management Asset Management and Data Classification Incident and Breach Management Change Management and Secure Configuration Supplier and Third‑Party Security Business Continuity and Disaster Recovery These policies are supported by defined operational procedures and are reviewed regularly to ensure continued effectiveness and compliance. Reporting Structure Overall accountability for information security sits with senior management Day‑to‑day governance is managed by a designated Information Security function Security risks, incidents, and compliance status are reported through formal management and escalation channels Ensuring Policy Compliance Compliance is ensured through: Mandatory staff security awareness and training Role‑based access controls and least‑privilege principles Ongoing monitoring, auditing, and risk assessments Documented incident reporting and remediation processes Regular internal reviews and independent external audits Together, these measures ensure policies are consistently applied, enforced, and continually improved across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Transputec Limited operates formal configuration and change management processes aligned with recognised standards such as ISO/IEC 27001 and ITIL. All service components (infrastructure, systems, and applications) are tracked throughout their lifecycle using asset and configuration management records, including ownership, versioning, dependencies, and decommissioning status. Changes are managed through a structured change control process requiring documented requests, impact and risk assessments, and appropriate approvals. Each change is reviewed for potential security impact, including effects on confidentiality, integrity, and availability. Security‑relevant changes require additional review and testing before implementation, with logging and post‑change verification to ensure controls remain effective.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are identified through regular vulnerability scanning, risk assessments, and review of system configurations. Vulnerabilities are assessed based on severity, exploitability, and potential impact on confidentiality, integrity, and availability, with remediation prioritised accordingly. Security patches are deployed in line with defined timescales based on risk. Critical and high‑severity vulnerabilities are addressed as a priority, with testing performed where required to minimise service impact. Compensating controls are applied if immediate patching is not possible. Information on emerging threats is obtained from a combination of vendor security advisories, industry threat intelligence feeds, CERT/NCSC guidance, vulnerability databases (e.g. CVEs), and security partners.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security events are identified through centralised logging, continuous monitoring, and automated alerting across systems, networks, and applications. Logs and alerts are reviewed to detect suspicious activity, policy violations, abnormal behaviour, or indicators of compromise. When a potential compromise is identified, it is triaged, investigated, and contained in line with documented incident response procedures. Appropriate remediation actions are taken, and incidents are escalated to senior management and affected customers where required. Monitoring is continuous, and critical security alerts are responded to immediately, with defined response and escalation timelines based on incident severity to minimise risk and impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Transputec Limited operates documented incident management processes aligned with recognised security standards. Pre‑defined response procedures exist for common security and service events (e.g. malware, unauthorised access, service disruption), with clear roles, escalation paths, and response actions. Users report incidents through established support channels, including service desk tickets, email, or dedicated customer support contacts. Incidents may also be raised proactively through internal monitoring and alerts. For notifiable incidents, customers are provided with timely updates and post‑incident reports. Reports typically include the nature of the incident, impact, actions taken, resolution status, and any remediation or preventive measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: All 27001:2022 are in scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 28 October 2025
• What the ISO 9001 doesn’t cover: All business areas are in scope
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9e3e144e-b733-4e15-9443-1f700628effc
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8cf1ff77-ade7-4f78-810d-44f8e9e7f72a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.