EQUINE REGISTER LIMITED

Equine Digital Stable

Enables owners to verify and manage personal and equine records on the Central Equine Database, adding traceability and biosecurity information. Supports Animal Health and Equine Identification regulations, helps Defra meet DPA obligations, and enables data-subject rights. Multilingual, multi-jurisdictional for EU SPS.

Features

• Real time reporting
• Interoperable with other Equine Register platforms
• Access Controls
• Communication tool
• Multi species
• Remote access
• Interoperable with 3rd party systems

Benefits

• Enables real time tracking and tracing of animal movements
• Enables tracing of contact with other animals
• Mapping tools to monitor and manage disease outbreaks
• Provides a communication platform to manage disease alerts and outbreaks
• Interoperable with 3rd party systems for cohesive disease management
• Mapping tools to monitor and manage natural disaster crisis's

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

569865697245255

Contact

Stephanie Palmer
0333 880 0122
stephanie@equineregister.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
  • Business rules management

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Animal Welfare Service, Digital Border Control Service For Live Animal Identification Service. Digital Equine Identification Service, Digital High Health Certification, Digital Smart Card, Integrated API Services, Digital Temporary Identification Documents, Identity Verification Data Protection (GDPR) Service, Livery Premises and Holding Site Management Service, Central Equine Database and International Hub etc
• Cloud deployment model: Private cloud
• Service constraints: Yes, we carry out planned maintenance to apply security updates, patches, and new features. All planned maintenance is communicated to the client in advance, and a suitable maintenance window is agreed. End users are notified of any upcoming planned outages via the user interface
• System requirements:
  • Access to a web browser on their device
  • Access to the internet for system updates to be applied

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am - 5pm, typically responses within 2 hours. Critical issues within 1 hour. Out of hours and weekend service can be provided at an additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat functionality is provided using Intercom, which is developed and maintained by a third-party supplier with a strong focus on accessibility and compliance with WCAG 2.1 AA standards.; Intercom conducts ongoing accessibility testing of its web chat interface, including testing with common assistive technologies such as screen readers and keyboard-only navigation. We perform internal testing to ensure the web chat can be accessed and used via keyboard navigation, that focus states are visible, and that chat content is readable using browser zoom and assistive tools. The web chat is tested across modern browsers and devices to ensure consistent and accessible behaviour. Any accessibility issues identified through testing, user feedback, or supplier updates are reviewed and addressed promptly, including applying configuration changes or workarounds where appropriate.
• Onsite support: No
• Support levels: Support is available Monday to Friday, 09:00–17:00 (UK business hours). Support is available in English. Severity 1 – Loss of service Complete loss of service or critical functionality 99% of incidents responded to within 2 hours. Severity 2 – Partial loss of service, Degraded service or impaired functionality, 85% of incidents responded to within 4 hours. Severity 3 – Non-critical issues, Potentially service-affecting issues or non-critical functionality, 75% of incidents responded to within 8 hours. Support costs - Standard support is included at no additional cost as part of the service. Support hours can be extended and support in different languages can be provided at an additional cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We support users during onboarding with comprehensive user documentation and live support, ensuring they can start using the service efficiently. Where required, we also provide online training sessions or guided walkthroughs. Access and permissions are configured according to each user’s role, and our team assists with setup to ensure a smooth transition onto the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, we provide clients with a complete extract of their data in downloadable CSV format. The extraction includes all client-owned records and can be securely transferred to the client’s systems. Our team supports the process to ensure data is delivered accurately and in a usable format.
• End-of-contract process: At the end of the contract, client access to the service is terminated, and any client-owned documentation or data is returned or provided in a downloadable format. The price of the contract includes access to the service, standard support, and data extraction at contract end. Additional costs may apply for bespoke customisation, extended support, or extra training, which are agreed in advance via a statement of work.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences. Users access the service on mobile devices through a modern web browser. The service is fully responsive and adapts to smartphones and tablets without requiring a native app.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through standard modern web browsers and follows GDS styles, components, and design patterns where appropriate.The interface provides role-based access, allowing administrators to configure and manage service features. The interface can be tailored to client requirements through user profiles, permissions, and configurable settings, ensuring users only see and access functionality relevant to their role.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test the interface using keyboard navigation, screen readers, and browser accessibility features. Any issues identified are reviewed and resolved, and alternative support is provided where needed.
• API: Yes
• What users can and can't do using the API: The API allows permitted user organisations to add and amend records. Permitted users cannot access any other functionality using the API. Our technical team will work with clients and users to ensure that any API calls are set up correctly. The API allows authorised users to add and update records. Users cannot access other functionality via the API. Our technical team supports clients to ensure API setup and calls are configured correctly.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised to meet client requirements, including workflow, user interface (web, iOS, Android), look and feel, documentation, and system integrations.Customisation is carried out by Equine Register in collaboration with the client, guided by a defined and agreed statement of work. Only authorised personnel can perform customisation, ensuring changes are controlled, secure, and aligned with client needs.

Scaling

• Independence of resources: Our services are designed to automatically scale to maintain consistent performance, ensuring users are not affected by demand from other users. We use load balancing, scalable compute and storage resources, and multiple failover and high-availability designs. This architecture ensures service continuity, reliability, and predictable performance for all clients, regardless of overall system load.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics and format are agreed with the client/user on commencement of the contract.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data in downloadable CSV format. The export includes all client-owned records and can be securely transferred to their systems. Our team supports the process to ensure the data is delivered accurately and in a usable format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service available 24/7 at minimum 99% availability excluding planned outages. We will notify client of any core service non-availability within two hours of detection. if in any calendar month core service availability is below 99% for circumstances within our reasonable control a service credit based on a pro rata basis for the fees due in that month as follows >99% 10%, >95% 15%, > 90% 25%.
• Approach to resilience: We work within the guildelines of ISO 27001. From the infrastructure up we employ industry standard approaches to security and resilience. We follow the AWS architecture best practice to ensure all provisioned infrastructure is secure and supporting resources such as RDS and S3 are multi-availability zone resilient. The applications all utilise Kubernetes with multiple pods across multiple nodes or AWS Lambda resilient serverless architecture.
• Outage reporting: We use Datadog monitoring and alerting to notify key personnel of outages in key frontend and backend services. Specific monitoring and reporting requirements can be agreed with the client.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is role-based and controlled via user authentication and permissions. Only authorised personnel can view or modify sensitive data, configure the service, or manage user accounts. Support channels, including Intercom chat, email, and phone, are restricted to verified users from client organisations. All actions are logged to ensure accountability and traceability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow policies defined in Cyber Essentials applying RBAC and the principle of lease privilege for all employees. New employees are inducted into our security processes and standards form part of the employee contracts and staff handbook. All staff undertake regular refresher training on security policies.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We use semantic versioning to version our releasable assets, including infrastructure using IaC. Prior to each release the proposed asset versions and any configuration changes are documented and reviewed by key staff members. Once reviewed, we release the versioned assets to a test environment to validate them. Once this is successful, a release plan is created including a risk assessment and details of any outage requirements. This is reviewed and approved. Once approved, the release is carried out.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We use dependabot which uses an internal github advisory database that tracks the OWASP database. On detection of a vulnerability it is resolved and a new release built and deployment scheduled. Depending on the severity of the threat, this can be as quickly as 4 hours.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is handled by Amazon's Guardduty and Datadog's App & API protection products. They monitor for potential compromises and send alerts to the DevOps team who would respond accordingly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined processes for common incidents to ensure consistent and timely resolution. Users can report issues via our customer support team, Intercom web chat, or help articles. For each incident, we provide updates and incident reports detailing the issue, actions taken, and resolution. Our processes ensure that incidents are logged, tracked, and resolved according to severity, with clear communication to users throughout.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 44a9a0ff-b9ac-473f-a964-5942585372e1
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.