INETUM DIGITAL SERVICES UK LIMITED

Microsoft Azure Implementation Services

Design, build and modernise on Microsoft Azure: landing zones, migration, application transformation, security/governance, DevOps and FinOps. Delivered by accredited Microsoft Solutions Partner teams using onshore/nearshore/offshore models. Outcome‑focused implementation that accelerates value, reduces risk and optimises cost for public sector workloads.

Features

• System design and assurance covering architecture decisions, patterns, and controls
• Cloud readiness assessment and roadmap aligned to business priorities objectives
• Azure landing zone design, governance, security, networking, identity foundations established
• Workload migration planning, execution, and validation using proven methodologies frameworks
• Application modernization to containers, serverless, and managed PaaS services adoption
• Security, compliance, and zero‑trust controls implemented with policy automation guardrails
• DevOps tooling, CI/CD pipelines, infrastructure as code, environment automation standardisation
• FinOps cost management, tagging, budgets, optimisation reviews, continuous governance practices
• Solution and vendor selection support for Azure-native and third-party services
• Knowledge transfer, documentation, training, and support handover to operations teams

Benefits

• Reduces design risk with proven reference architectures and guardrails.
• Accelerates readiness by clarifying scope, dependencies, and delivery roadmap.
• Speeds secure landing zone setup using automated governance, identity, networking.
• Reduces migration effort via factory methods, automation, and validation.
• Improves scalability by modernising apps to containers, serverless, and PaaS.
• Mitigates security risks with zero-trust policies, monitoring, and compliance automation.
• Shortens release cycles using CI/CD, IaC, and automated testing.
• Optimises cloud spend through tagging, budgets, rightsizing, and ongoing reviews.
• Improves solution choices; reduces lock-in with balanced vendor evaluations.
• Builds self-sufficiency through training, documentation, and operational handover.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

572714232889536

Contact

Inetum Digital Services UK Ltd
020 3961 6001
accounts.uk@inetum.com

About the service

• Service categories:

  Cloud Support Services

  Cloud Migration Planning

  • Capability analysis
  • Enterprise architecture
  • Cloud gap assessment
  • Architecture options analysis
  • Delivery Road-mapping

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Yes
• Support response times: In accordance to the signed SLAs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We deliver web chat through the ServiceNow Service Portal (Virtual Agent/Live Chat) and verify accessibility in two ways: (1) baseline assurance via vendor Accessibility Conformance Reports (WCAG 2.1 AA / Section 508), and (2) our own assistive‑technology (AT) testing on the buyer‑branded portal prior to go‑live. Our AT testing combines keyboard‑only navigation with screen readers (NVDA, JAWS, VoiceOver), high‑contrast/zoom (200–400%), and, where relevant, Dragon speech input. Moderated sessions follow task‑based scenarios: launching chat from the portal and via deep links; confirming predictable focus; reading bot and agent messages in order (ARIA live‑region announcements); composing/sending messages and handling errors; uploading/downloading attachments; minimising/restoring the chat window; escalating to a human agent; ending chat and exporting a transcript. We check that tab order is logical, roles/names/states are exposed programmatically, and that text reflows without loss of content or functionality. Findings are logged against WCAG 2.1 success criteria, remediated in the theme/widgets (e.g., focus management, landmark structure, contrast tokens, ARIA attributes), and retested before release. This approach has consistently cleared blocker issues and confirmed an operable, perceivable, and robust chat experience for assistive‑technology users.
• Support levels: Support levels: L1 (triage/admin), L2 (engineering), L3 (architecture/SRE), and Service Management (Platform Manager/TAM).; ; L1 handles first‑line triage, basic configuration and request fulfilment during Business Hours, with optional extended hours/24×7 for P1/P2.; ; L2 tackles complex configuration, integrations and release/UAT support.; ; L3 delivers problem/RCA, major enhancements, performance and security/FinOps governance. We provide a named TAM to run governance, roadmap, reporting and service reviews.; ; SLAs (tailored at Call‑Off): P1 response 30 minutes and engineering engagement within 2 hours; P2 response 30 minutes and engagement within 4 hours; P3/P4 triaged same business day; 24×7 available for P1/P2.; ; Silver/Gold bundles combine named hours, reporting, service reviews and on‑call; priced transparently from the same rates. Out‑of‑hours and 24×7 coverage are charged as add‑ons.; ; Every engagement includes a named TAM/Platform Manager and a Cloud Support Engineer team spanning L1–L3.
• AI chatbot: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Associate business architect	£750.00	£180.00
Business architect	£950.00	£300.00
Lead business architect	£1,100.00	£400.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£950.00	£300.00
Senior data architect	£1,100.00	£400.00
Chief data architect	£1,300.00	£500.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£950.00	£300.00
Senior enterprise architect	£1,100.00	£400.00
Lead enterprise architect	£1,100.00	£400.00
Principal enterprise architect	£1,300.00	£500.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£950.00	£300.00
Lead security architect	£1,100.00	£400.00
Principal security architect	£1,300.00	£500.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£750.00	£180.00
Solution architect	£950.00	£300.00
Senior solution architect	£1,100.00	£400.00
Lead solution architect	£1,100.00	£400.00
Principal solution architect	£1,300.00	£500.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£750.00	£180.00
Technical architect	£950.00	£300.00
Senior technical architect	£950.00	£300.00
Lead technical architect	£1,100.00	£400.00
Principal technical architect	£1,300.00	£500.00

Cyber security roles

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£850.00	£225.00
Lead cyber security governance and risk manager	£1,100.00	£400.00
Principal cyber security governance and risk manager	£1,300.00	£500.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£850.00	£225.00
Lead cyber security penetration testing	£1,100.00	£400.00
Principal cyber security testing	£1,300.00	£500.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£850.00	£225.00
Lead cyber security secure systems architecture and design	£1,100.00	£400.00
Principal cyber security secure systems architecture and design	£1,300.00	£500.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Analytics engineer	£950.00	£300.00
Senior analytics engineer	£1,100.00	£400.00
Lead analytics engineer	£1,300.00	£500.00
Head of analytics engineering	£1,300.00	£500.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£850.00	£225.00
Data analyst	£950.00	£300.00
Senior data analyst	£1,100.00	£400.00
Principal data analyst	£1,300.00	£500.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£950.00	£300.00
Senior data engineer	£1,100.00	£400.00
Lead data engineer	£1,300.00	£500.00
Head of data engineering	£1,300.00	£500.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£1,100.00	£300.00
Lead machine learning engineer	£1,300.00	£480.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£750.00	£180.00
Performance analyst	£950.00	£300.00
Senior performance analyst	£950.00	£300.00
Lead performance analyst	£1,100.00	£400.00
Head of performance analysis	£1,300.00	£500.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£750.00	£180.00
Application operations engineer	£950.00	£300.00
Senior application operations engineer	£1,100.00	£400.00
Lead application operations engineer	£1,100.00	£400.00
Principal application operations engineer	£1,300.00	£500.00

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£850.00	£225.00
Change and release analyst	£850.00	£225.00
Change and release manager	£1,100.00	£400.00

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£750.00	£180.00
End user computing engineer	£850.00	£225.00
Senior end user computing engineer	£950.00	£300.00
Lead end user computing engineer	£1,100.00	£400.00
Principal end user computing engineer	£1,300.00	£500.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£750.00	£180.00
IT service manager	£850.00	£225.00
Senior IT service manager	£1,100.00	£400.00
Head of IT service management	£1,300.00	£500.00

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£950.00	£300.00
Problem manager	£950.00	£300.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£850.00	£225.00
Senior service desk analyst	£950.00	£300.00
Service desk manager	£850.00	£225.00
Head of service desk	£1,300.00	£500.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£750.00	£180.00
Service readiness analyst	£750.00	£180.00
Service transition manager	£950.00	£300.00
Lead service transition manager	£1,100.00	£400.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£750.00	£180.00
Junior business analyst	£750.00	£180.00
Business analyst	£850.00	£225.00
Senior business analyst	£950.00	£300.00
Lead business analyst	£1,100.00	£400.00
Head of business analysis	£1,300.00	£500.00

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£850.00	£225.00
Delivery manager	£950.00	£300.00
Senior delivery manager	£1,100.00	£400.00
Head of (Agile) delivery management	£1,300.00	£500.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,100.00	£400.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£1,100.00	£400.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£950.00	£300.00
QAT analyst	£850.00	£225.00
Senior QAT analyst	£1,100.00	£300.00
Lead QAT analyst	£1,300.00	£500.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£850.00	£225.00
Test engineer	£950.00	£300.00
Senior test engineer	£1,100.00	£300.00
Lead test engineer	£1,300.00	£500.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£950.00	£300.00
Head of test	£1,300.00	£500.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Junior DevOps engineer	£850.00	£225.00
DevOps engineer	£950.00	£300.00
Senior DevOps engineer	£1,100.00	£400.00
Senior DevOps engineer - management	£1,100.00	£400.00
Lead DevOps engineer	£1,100.00	£400.00
Lead DevOps engineer - management	£1,100.00	£400.00
Principal DevOps engineer	£1,300.00	£500.00
Principal DevOps engineer - management	£1,300.00	£500.00

Frontend developer

Role level	UK Rate	Offshore Rate
Junior frontend developer	£750.00	£180.00
Frontend developer	£850.00	£225.00
Senior frontend developer	£950.00	£300.00
Lead frontend developer	£1,100.00	£400.00
Head of frontend development	£1,300.00	£500.00

Software developer

Role level	UK Rate	Offshore Rate
Junior developer	£750.00	£180.00
Developer	£850.00	£225.00
Senior developer	£950.00	£300.00
Senior developer - management	£1,100.00	£300.00
Lead developer	£1,100.00	£300.00
Lead developer - management	£1,100.00	£300.00
Principal developer	£1,300.00	£500.00
Principal developer - management	£1,300.00	£500.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 511e8310-880f-4412-b76c-45c03544d185
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.