SOFTCAT PLC

Databricks Data Platform

The Databricks Platform integrates data warehouses, data lakes and AI into a unified "lakehouse," supporting diverse data and AI workloads. Powered by an open-source foundation, it offers cohesive governance and security measures. The Databricks Engine ensures tailored insights, fostering enterprise-scale data utilisation and AI adoption.

Features

• Real-time reporting for real time data analysis and decision-making.

Benefits

• Combined data and AI governance for streamlined operations

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

573227361837444

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Databricks assumes existence of a storage layer in the cloud of choice, S3 in AWS, ADLS in Azure or GCS in Google Cloud. Data is both read and written to the storage services within users cloud account.
• Cloud deployment model: Public cloud
• Service constraints: Databricks operates ontop of cloud storage layer, necessitating data storage in S3 for AWS, ADLS for Azure, or GCS for Google Cloud. It functions through a fleet of VMs within the user's cloud account. Utilizing processes in Databricks incurs costs, encompassing VM usage duration and storage fees for data retrieval from storage into VMs. The buyers should be mindful of these implications to effectively manage expenses associated with compute and storage usage while leveraging the Databricks platform. Whilst the majority of the cloud's virtual machines are available, not every VM is available to be used with Databricks in every cloud.
• System requirements:
  • Cloud subscription is required
  • Available on AWS, Azure or GCP
  • Data must be stored in S3, ADLS, or GCS
  • Requires a service principal with permissions to create VMs
  • Requires a service principal with permissions to manage storage
  • Each workspace requires two subnets

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: It depends on the service package purchased, with response times ranging from within 1 business day, to within 1 hour. The most comprehensive package provides an SLA of under one hour response time for production critical workloads, 24*7*365. The minimum response SLA is less than 1 business day. Weekend support is offered for issues with production workloads only.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our platform is designed with accessibility in mind, however we have not conducted specific testing with assistive technology users for our chat support. We continuously strive to improve our services and are committed to enhancing accessibility to meet the diverse needs of all our users.
• Onsite support: Yes, at extra cost
• Support levels: "Databricks provides tiered support levels to meet the diverse needs of our customers, ensuring optimal platform performance and user satisfaction. Our support structure is designed to offer scalable solutions, from basic problem-solving to advanced technical guidance.; ; Business Support: Access to our comprehensive knowledge base, community forums, and email support. Suitable for customers with general support needs.; Production Support: Offers all the benefits of Enhances Support, plus a dedicated Technical Account Manager (TAM). The TAM serves as a proactive and strategic guide, helping to optimize your Databricks deployment and address complex operational challenges.; Additionally, Enterprise customers benefit from the expertise of a Cloud Support Engineer who provides in-depth technical assistance and performance optimization strategies tailored to your specific cloud environment.; Mission Critical: Severity response in 15mins for cases where a mission‑critical production system is down or severely impacted. 24x7x365 coverage for Severity 1 and 2 issues. ; ; Each support level is crafted to ensure that every user, from small enterprises to large corporations, receives the assistance they need to thrive in today's data-driven world."
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: All Databricks customers receive access to self paced learning on the Databricks Academy, which covers areas such as platform administration, data engineering, analytics and data science. In addition to that, there are options such as "train the trainer", instructor led classes, workshops and hackathons.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The vast majority of customer data never leaves the customer cloud account. When a customer leaves Databricks, their workspace is deleted within 30 days of workspace or account deletion. Any data contained in the workspace that is not in customer's cloud account can be extracted by the customer at will before the customer leaves.
• End-of-contract process: At the end of the committed capacity contract either (a) a renewal may be agreed or (b) the customer's workspace remains accessible but billing reverts to the pay-as-you-go cost model paid through monthly invoices or on a payment card.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Databricks' primary interface is through the web UI. This provides an easy-to-use graphical interface to workspace folders and their contained objects, data objects, and computational resources. Interactive development is facilitated through the Databricks notebook, which are similar in concept to Jupyter notebooks, but come with additional features such as automatic versioning, co-presence for collaboration, multi language support, and access controls. There is also a comprehensive API suite for programmatic interactions, which can be accessed by third party tools for orchestrating wider system workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: "Databricks provides a robust, web-based interface that facilitates efficient and precise data management and analysis. Our integrated workspace supports a broad spectrum of data operations, from data science and engineering to business analytics.; ; Please note, while Databricks strives to provide an accessible platform, specific testing with assistive technologies has not been conducted. We are committed to continuous improvement in this area to ensure our services are accessible to all users, including those utilizing assistive technologies."
• API: Yes
• What users can and can't do using the API: A comprehensive set of REST APIs covers all aspects of the platform. For example, managing permissions, managing processing jobs, managing compute resources, managing code repositories. These APIs require authentication through a token generated and stored securely within the Databricks platform. Full API documentation is available on the Databricks website.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each Databricks workspace is isolated in the customer's cloud environment. This means that all demanding operations (for example using compute resource from cloud provider, writing to cloud storage) are independent from what other customers are doing.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the UI, billable usage metrics are displayed on a per workspace basis. Automatic logging tracks compute resource usage, user auditing, notebook usage, and processing workflow reports. These logs can be configured to be delivered to your cloud storage for further analysis and reporting. Together, the logs allow for security and access auditing, cost optimisations, and identifying high cost users and workloads for further investigation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Databricks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data resides in the customer's cloud storage account. If any data is saved within Databricks, this can be exported by writing the required code.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Any format supported by Spark
  • Parquet
  • Delta Lake
  • Avro
  • JSON
  • Database tables via ODBC / JDBC connectors
  • ORC
  • Any format supported by Python
  • Any format supported by R
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DOC
  • XLS
  • JSON
  • PARQUET
  • ORC
  • AVRO
  • Binary
  • Text
  • LibSVM
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Databricks does not publish SLA metrics, but availability notification and detail is available via https://status.databricks.com. Databricks cannot provide SLA details in a questionnaire as they are contractual documents managed through the legal process.
• Approach to resilience: "Databricks ensures resilience and availability of its service through a robust architectural framework and strategic datacenter setups. The service operates on a dual-plane system comprising a control plane and compute plane. The control plane manages backend services within the Databricks account. The compute plane, where data is processed, can be either serverless within the Databricks environment or classic, using resources in the customer's Azure subscription. This allows for natural isolation and enhanced security, as the compute resources in the classic plane are within the customer's controlled environment​​.; For disaster recovery, Databricks employs a comprehensive strategy that includes the use of multiple workspaces and the replication of data across different control planes in different regions. This setup ensures minimal disruption during a disaster, with options for both active-passive and active-active recovery strategies. The active-passive setup involves syncing data from active deployment to a passive one, which can be activated in case of primary region failure. In contrast, an active-active strategy runs processes in both regions simultaneously, offering higher availability but at a higher cost​.; This resilient framework not only ensures that Databricks meets critical business needs but also aligns with best practices for high availability and disaster recovery in cloud services."
• Outage reporting: Email alerts and public dashboards. https://status.databricks.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Databricks customers will generally authenticate with their SAML-compliant identity provider, and Databricks supports checks for IP Access Lists or that connectivity occur over private link. Databricks staff must authenticate, MFA, and connect to our VPN to access the production platform.
• Access restrictions in management interfaces and support channels: Customers manage the permissions for their own users. For Databricks staff access: Databricks personnel cannot access customer workspaces or production systems except under very specific circumstances. Any access requires authentication via a Databricks-built system that validates access and performs policy checks. Access requires that employees be on our VPN, and our single sign-on solution requires multifactor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Databricks customers will generally authenticate with their SAML-compliant identity provider, and Databricks supports checks for IP Access Lists or that connectivity occur over private link. Databricks staff must authenticate, MFA, and connect to our VPN to access the production platform.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II, ISO 27017, ISO 27018, HIPAA
• Information security policies and processes: Databricks has implemented a formal security function with a Chief Security Officer who reports to the CEO and briefs relevant board members. Roles and responsibilities have been defined in Databricks Security Policies. The security policies are based on the ISO 27001 and 27002 standards, and are communicated to relevant parties both annually and upon hire. Databricks Security has defined teams managing compliance, detection and response, security engineering, and offensive security, and works closely with counterparts in legal, vendor management, product security, and engineering. The security program includes responsibility for aligning security to the business and communicating security needs to both the business and Databricks customers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Databricks has a formal, documented change management policy that has been communicated to constituents, approved by management and is reviewed at least once per year. Additionally, within the development process, Databricks requires peer review for every code commit -- commits must be merged by a functional owner for that section of code, and release management is performed by a separate team. Databricks releases require two-person approval, pre- and post-implementation tests, verification for potential operational impacts, rollback plans, documentation, and communications. Depending on the nature of the change, changes may go through a security review and/or approval process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Databricks has implemented a formal, documented vulnerability management policy and program. The policy is owned by the Databricks CSO, has been approved by management, communicated to constituents, and is reviewed at least annually. Databricks employs an internal team of red hat testers and an external 3rd party to conduct regular penetration testing. We typically perform 8-10 external third-party penetration tests and 15-20 internal penetration tests per year.; Databricks policy requires the remediation or mitigation of critical vulnerabilities within 14 days, high severity vulnerabilities within 30 days, and medium severity vulnerabilities within 60 days."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "Databricks employs comprehensive protective monitoring processes. Potential security compromises are detected through advanced analytics and machine learning models, scanning vast amounts of log data to identify anomalies and security threats. Upon detecting potential threats, Databricks' incident response team is engaged immediately to assess and respond. The response is swift, leveraging predefined security protocols and continuous monitoring to ensure that incidents are addressed typically within hours, minimizing potential impact and ensuring rapid resolution. This process underscores Databricks' commitment to operational security and robust protective monitoring.; ; "
• Incident management type: Supplier-defined controls
• Incident management approach: Databricks has implemented a formal incident response plan that defines roles, responsibilities, escalation paths, and external communication that is reviewed at least annually. The Databricks Head of Detection and Response is responsible and accountable for managing the incident response program. In addition to the audit logs that are generated from within the Databricks platform (available both to customers and to Databricks Inc for security investigations), Databricks Inc maintains a security incident response team that has access to an internal instance of Databricks that is fed with a wide variety of log sources important to security response including network information.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Databricks Community Edition provides unlimited free access to clusters, a cluster manager ,the notebook environment and integrations for BI analysis. The full Databricks platform offers production-grade functionality, such as an unlimited number of clusters that easily scale up or down, a job launcher, collaboration, advanced security controls, and expert support.
• Link to free trial: https://community.cloud.databricks.com/login.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.