ZIPPORAH LTD

Registrars Peripherals: RSS, Marriage/Civil Partnership Notice Display

Whether for marriages or civil partnerships, Zipporah's Registration Notice Display allows registration staff to digitally display notices extracted from RON in multi-language. The solution dispenses with erroneous paper/print, and ensures adherence to statutory time-periods. Our RSS replacement delivers easy review and printing for all RSS certificates including bilingual outputs.

Features

• Reads outputs from GRO reports
• Multi-language
• Easy to read, attractive display
• Simple to implement
• Lockdown notice display by IP, ensuring data is office based
• Easily search indexes to find data
• Print all certificate types for easy certificate issue
• Update records easily
• Maintain audit for changes made
• Cross reference with copy certificate module for index search

Benefits

• Move from old paper displays
• Deliver an integrated index search and request process
• Clear, easy to read displays
• Environmentally friendly
• Suitable for English & Welsh ROs
• Swift, secure easy display of data
• Fully backed up databases ensure your data is safe
• Output all certificate types quickly and simply
• Easy to use databases supports easy management of certificate data
• Swift searching of indexes at low cost.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@zipporah.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

576078166636234

Contact

Scott or Emma
02921 202042
sales@zipporah.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None. Planned maintenance is agreed with client with suitable notice in line with relevant timelines in regard to security or client need.
• System requirements: Web Browser only

User support

• Email or online ticketing support: Yes
• Support response times: Critical Respond in 30 mins, resolve 8hrs; ; System down, inability to make bookings, payment issues, all users unable to login; ; High Respond in 1hr, resolve 1-3 business days; ; Any critical issues which have a workaround. Functionality is not working as expected and preventing some key activity being performed; ; Medium Respond in 4 business hours, resolve in 3 – 5 business days; ; Some functionality not working as expected but does not prevent key activity being performed; ; Low Respond in 8 business hours, resolve in 7 – 10 business days; ; Minor cosmetic or configuration issues, no interruption to daily system functionality
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard level support - Access to Technical and End User Help Desk, system upgrades, legislative changes and access to user groups and working parties for future enhancements and roadmapping. Advice on system administration and configuration. Zipporah provide an Account Manager who is responsible for regular contact and updates, keeping you informed of new features and benefits, knowledge of best practise examples, ensuring client satisfaction and success. Bronze £5,000 benefits from standard level support with bespoke number of additional days available for system administration and configuration, training and advice. Silver £7,500 benefits from Bronze level support with further number of bespoke days available for system administration and configuration, training and advice. Extended support and release availability. Gold £10,000 benefits from Silver level support with further number of bespoke days available for system administration and configuration, training and advice. Extended support and release availability. Zipporah provide a technical Account Manager to all clients. SaaS infrastructure monitoring and maintenance 24/7/365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Zipporah’s onboarding package is aimed to ensure that your system is set up and ready to go and that your teams are confident and capable of fully understanding the system and of administering it once it is operational. Zipporah will onboard your team by phasing the implementation, led by an experienced Zipporah project manager. Our aim is to transfer knowledge and skills to your team. As part of our structured and phased approach to skills transfer sessions, we find that our customers benefit most by have shorter training sessions. Initially Zipporah will demonstrate how to set up and configure the system and then arrange for further sessions where your team does the hand on set up, using our Delivery Specialists and Trainers for QA. Zipporah will provide all training materials, user guides and videos as required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As Zipporah offer APIs then data extraction is available through the APIs to be collected directly by customers. However, in addition, Zipporah is able to provide the customer with a complete database in Microsoft CSV or Excel formats as standard. We are also able to offer a number of other formats which would be discussed on a case-by-case basis depending on the need of the client.
• End-of-contract process: API extraction is available as standard. CSV or Excel output are available as standard for output. Other formats may potentially attract a cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can perform all booking and management functions using the API's as well as reporting using the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Zipporah solution is a highly configurable and customisable solution that allows the user to control and customise almost all of public facing elements and back office views as desired.; ; Intuitive tools, provided through the user-interface allows the user the ability to edit buttons, emails and page content so that they can create a solution which has their full look and feel.; ; The status and workflow of requests received can also be defined through customisation of request types.; ; The system also includes the ability for roles to be defined which determines user access. This customisation of roles allows the system administrator to define who has the authority to customise various elements of the system.

Scaling

• Independence of resources: Clients generally utilise shared hosting in our cloud, with client specific, independent databases - where we isolate every client through the options provided to us via IIS and put upper limits on each individual site. Zipporah utilise real time monitoring tools to review speed and uptime tolerances of all clients as well as utilising CPU usage alerts which are set to alert Zipporah should any CPU reach 75% utilisation. We also supply individual hosting for clients within the cloud based on their needs or requirements. Clients therefore have their own, dedicated server environment which ensures no interference with the solution.

Analytics

• Service usage metrics: Yes
• Metrics types: The service metrics we provide are within an array of application specific reporting suites. These reports allow clients to access a wide range of metrics from systems and provide comprehensive and clear information about how the service is functioning.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: There are a number of standard reports that contain all system information - the user is able to export these in a number of Microsoft formats.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Xml
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Standard SLA covers: 99.9% monthly network up-time guarantee, 5-hour hardware failure response time Credit allowances for hardware or network failure beyond SLAs 24.7 automated SLA monitoring and notification. On top of this we offer a network guarantee of 99.9% monthly network up-time for our ISP network. In the event of a network fault that takes your server off-line, we will offer a credit allowance.
• Approach to resilience: Available on request.
• Outage reporting: Networks are continuously and automatically monitored. Zipporah are immediately informed of any potential problem so that it is normally rectified before your service is affected. If any complications arise, the support team will be in regular contact to update clients of on-going progress and expected resolution time-frames. This service would usually be provided via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Identity and authentication controls restrict access through the following mechanisms: Authentication federation, Username and password, Two factor authentication, Username and strong password/passphrase enforcement.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Zipporah information security policy covers all forms of information security such as data stored on computers, transmitted across networks, printed or written on paper, stored on discs and drives, stored in the Cloud or spoken in conversation or over the telephone. All managers are directly responsible for implementing the Policy within their business areas, and for adherence by their staff. It is the responsibility of each employee to adhere to the policy. Disciplinary processes will be applicable in those instances where staff fail to abide by this or any other Zipporah Ltd security policy. It is the policy of the company to ensure that information will be protected against unauthorised access, that confidentiality of information is assured, that integrity of information is maintained, that regulatory and legislative requirements regarding intellectual property rights, data protection and privacy of personal information are met, that business continuity & disaster recovery plans will be produced, maintained and tested, that staff shall receive sufficient information security training and that all risks are identified, measured, communicated, controlled and where necessary, reduced in magnitude. All breaches of information security, actual or suspected are reported and investigated by the Zipporah Security and Risk Committee.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Zipporah use GitHub as our code library which maintains all changes and check-ins performed on Zipporah code, allowing us to compare any check-ins to review what was done. The use of GitHub allows us to manage branching of our solutions to maintain versions for specific clients. Zipporah operate a job monitoring system allowing monitoring of support and development jobs. Jobs are matched to check-ins to reference change and reasons for change. In achieving accreditation for ISO27001:2022 we have processes for designing and writing software including security considerations and impacts. This includes stages of peer review for security and pen testing.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We have a Cisco ASA 5516 firewall with Firepower. Windows updates through GFI, deploying Critical updates automatically. We obtain all the cyber threats through firesight management and have also been given a portal to Mi5’s Cyber security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our data centre deploys the Cisco Firesight Management Center alongside Cisco 5516x firePOWER IPS, Apps, AMP and URL with Smartnet. In additional we operate automated vulnerability scans every week to add to our manual scans for any new deployments. Any scans are fully reviewed to assess the risk levels for any findings regardless of identified severity so decisions on mitigation or resolution can be made. ASV scans are also performed quarterly in line with PCI requirements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: As part of our ISO 27001 and 9001 certifications Zipporah has a complete process to for Non-Conformance Control, Information Security Incidents & Corrective Actions. Any non conformance report can be submitted via telephone or email. Corrective Actions and Actions to Prevent Recurrence are identified and recorded on the NCR. Once complete NCRs when appropriate are returned to the customer, then filed and reviewed at the Management Review Meeting.; ; Incidents can be reported through a variety of means whether directly to our support system or via telephone. Equally where we have automated tools this may issue us alerts.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Tuesday 26 January 2016
• What the ISO/IEC 27001 doesn’t cover: Everything is covered by our ISO 27001 accreditation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Wednesday 18 April 2012
• What the ISO 9001 doesn’t cover: Everything is covered by our ISO 9001 accreditation.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C95b8926-02ab-4eb1-9292-0b09b3d1add4
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@zipporah.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.