AKITA SYSTEMS LIMITED

Business Central Services

Akita provides Microsoft Dynamics 365 Business Central as a managed SaaS solution. We support configuration, updates, user administration and issue resolution so buyers can run finance and operations workloads securely in the cloud with reliable access, managed performance and practical guidance.

Features

• Streamlines financial processes for faster month-end reporting and approvals.
• Improves procurement control with clear oversight of spending and suppliers.
• Enhances operational efficiency through automated workflows and unified data.
• Reduces manual tasks by centralising information in one connected system.
• Supports compliance with accurate audit trails and role-based access contro
• Enables better decision-making with real-time dashboards and analytics.
• Increases productivity with user-friendly interfaces across devices.
• Improves collaboration by linking finance, operations and supply chain teams.
• Minimises downtime through expert support and proactive system optimisation
• Scales easily as organisational needs and service demands grow

Benefits

• Streamlines financial processes for faster month-end reporting and approvals.
• Improves procurement control with clear oversight of spending and suppliers.
• Enhances operational efficiency through automated workflows and unified data.
• Reduces manual tasks by centralising information in one connected system.
• Supports compliance with accurate audit trails and role-based access control.
• Enables better decision-making with real-time dashboards and analytics.
• Increases productivity with user-friendly interfaces across devices.
• Improves collaboration by linking finance, operations and supply chain teams.
• Minimises downtime through expert support and proactive system optimisation.
• Scales easily as organisational needs and service demands grow.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

577504656629046

Contact

Akita
0330 058 8000
info@akita.co.uk

About the service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Yes. Additional Dynamics 365 modules, Power Platform development and Power BI reporting.
• Cloud deployment model: Public cloud
• Service constraints: Requires active Microsoft Business Central licensing. Some integrations and customisations may incur extra cost.
• System requirements:
  • Active Microsoft Business Central licence for each required user.
  • Supported browser such as Edge, Chrome, Firefox or Safari.
  • Stable internet connection for all users accessing the service.
  • Microsoft 365 account for identity and authentication management.
  • User devices meeting standard modern browser performance levels.
  • Mobile users require the Business Central mobile app if preferred.
  • Administrators need permissions to manage users and configurations.

User support

• Email or online ticketing support: Yes
• Support response times: Support is available 24 hours a day, 7 days a week for contracted customers. Standard support hours are weekdays, 9am to 5pm, during which Akita provides a two-hour response time for ticketed incidents. Out-of-hours and weekend support is provided in line with incident severity and contracted support arrangements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: We provide a single support level with a two-hour response SLA, prioritising business-critical issues. Support is delivered during weekdays, 9am to 5pm. Support is charged at our published hourly rate. Onsite support attracts additional cost. A dedicated technical account manager is not included, but consultants and cloud support engineers are available when required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We begin with a structured scoping session to confirm requirements and agree the configuration approach. Our consultants then set up the Business Central environment, apply required customisations and prepare initial user settings. We provide onboarding support through remote training sessions and administrator guidance, covering core navigation, modules and day-to-day tasks. Additional online training materials and PDF documentation are also supplied to help users become familiar with the system. Onsite training can be provided at extra cost if preferred. Once live, users can access our support team for ongoing advice, issue resolution and further optimisation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our onboarding and offboarding documentation is supplied in PDF format so it can be accessed using a wide range of standard tools and assistive technologies. Users can open the documents with screen readers, magnifiers and text-to-speech applications built into common PDF readers. Text size, contrast and zoom levels can be adjusted to support different accessibility needs. Headings, section titles and page structures are written clearly to help users navigate the content easily, and key steps are set out in a logical order to reduce cognitive load. Where screenshots are included, they are presented with descriptive labels to support users who rely on visual aids or who have limited technical experience. Documents are also written in plain language to help users who prefer simpler explanations or have reading difficulties. If a buyer requires alternative formats, such as editable files that work with specialist accessibility software, these can be provided on request.
• End-of-contract process: When a contract comes to an end, we work with the organisation to make the transition straightforward and predictable. The primary trigger for ending the service is the non-renewal of the organisation’s Microsoft Business Central licensing, as Business Central is delivered entirely through Microsoft’s cloud platform. Before the service ends, we can provide guidance on how to extract required data, including exporting records in CSV format for use in other systems. Support is available during the offboarding period to answer questions, provide clarification and help administrators complete any actions they need to take within Business Central. If the organisation requires additional consultancy, such as preparing data for migration or supporting a move to another Microsoft tenant, this can be arranged at extra cost. Once licensing expires, access to Business Central is removed by Microsoft and the service fully ends. Akita does not retain access to customer environments after termination.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in PDF format and can be viewed using standard accessibility features built into common PDF readers. Users can adjust text size, apply screen reader tools and use built-in navigation aids. Content is written in clear language with consistent headings to support readability.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service offers a simplified interface with fewer fields and streamlined navigation for users working on the go. Core functionality remains available, but some advanced configuration options are only accessible on desktop.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: An API is available for integrations with other systems. Users can use the API to exchange data with Business Central, such as records, transactions and configuration values. API setup is managed by our consultants and requires appropriate permissions. Changes can be made through supported API endpoints, although core system setup and advanced configuration must be completed within Business Central rather than via the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise fields, workflows, templates, reports and business processes within Business Central. Customisation can be completed through the system’s configuration options or developed by our consultants when more advanced changes are required. Administrators can make standard configuration changes, while technical customisations are delivered by our accredited specialists.

Scaling

• Independence of resources: Business Central runs on Microsoft’s cloud infrastructure, which automatically scales to meet demand. Resources are allocated independently for each organisation, so activity in one tenant does not affect another. Microsoft’s underlying platform manages performance, load balancing and capacity to maintain consistent service levels. Akita monitors customer usage and can advise on configuration changes if required.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics covering support usage and service activity. This includes the number of support tickets raised, response times, issue categories and time to resolution. Buyers can request additional summaries showing trends over time, common support themes and areas where optimisation may be beneficial. These metrics help organisations monitor how the service is being used and identify any recurring needs that may require configuration changes or further training.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported directly from Business Central using built-in export functions. Users can extract records, reports and transactional data as CSV files, and can also generate reports in PDF format when needed. We provide guidance during onboarding and offboarding to help users understand which export options apply to their setup. Additional support is available if customers need help preparing data for migration or external analysis.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft guarantees 99.9 percent availability for Business Central as part of its cloud service commitment. This uptime is managed and monitored by Microsoft across its global infrastructure. Refunds or service credits, where applicable, are provided under Microsoft’s own service level agreement rather than by Akita. Akita does not provide additional availability guarantees beyond those offered directly by Microsoft.
• Approach to resilience: Business Central is hosted within Microsoft’s cloud environment, which provides built-in resilience through redundant infrastructure, multiple data replicas and automatic failover across datacentres. Microsoft manages all underlying capacity, load balancing and continuity processes to maintain service availability. Data is continuously backed up within Microsoft’s environment, and recovery procedures are tested as part of their platform operations. Further technical details about Microsoft’s resilience controls can be provided on request.
• Outage reporting: Outages are reported directly by Microsoft through email alerts sent to administrators and subscribed users. Microsoft also publishes service status information on its public Service Health dashboard. Akita does not provide a separate API or dashboard for outage reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels; Akita restricts access to management interfaces and support channels through role based access control and authenticated entry points. Only authorised staff can access administrative consoles, and permissions are granted on a least privilege basis. Access requires MFA and is logged for audit. Support channels are controlled through the service desk, where analysts authenticate users before making any change or sharing information. Remote access to customer systems is limited to approved connections and monitored. All access rights are reviewed regularly and removed immediately when no longer required to maintain secure operational control.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate documented information security policies aligned with ISO 27001. Policies cover access control, data handling, incident management and change control, and are reviewed annually by our Infrastructure and Technical Directors. All staff receive security training and must follow these procedures as part of their role. Compliance is monitored through internal reviews, audits and the ISO 27001 certification process. Security matters are escalated through our established reporting structure to senior management when required.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Akita, controls configuration process. All service components are recorded with unique identifiers, version history and relationships so each item is tracked through its lifecycle.; ; Changes follow a formal workflow. Requests are logged, risk assessed and reviewed for operational and security impact, including effects on confidentiality, integrity and availability. Higher risk changes receive additional technical review.; ; Changes are tested when possible, scheduled to limit disruption and implemented by authorised staff. Back out steps are prepared in advance. After completion we update configuration records and review the outcome.; ; This keeps components traceable and ensures security impacts are assessed before change is made.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Akita uses a structured process to identify and address vulnerabilities across supported services. We assess potential threats by monitoring systems, reviewing logs and using regular vulnerability scans. Each finding is risk scored so we can prioritise issues that present the highest impact on confidentiality.; ; Patches are deployed according to severity. Critical updates are applied as quickly as possible after validation, while lower risk updates follow planned maintenance windows to avoid disruption. All changes are implemented by authorised staff.; ; We gather threat intelligence from vendor advisories, Microsoft security feeds, industry bulletins and recognised vulnerability databases to stay aware of emerging risks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Akita uses continuous monitoring to detect potential compromises across supported environments. We review system logs, security alerts and indicators from monitoring tools to identify unusual activity. Each event is assessed to understand the possible impact on confidentiality, integrity and availability.; ; If potential compromise is identified, we begin investigation immediately. The incident is logged, risks are reviewed and technical leads are engaged when required. We isolate affected systems if needed and apply containment and remediation steps.; ; Response times depend on severity. High risk incidents receive immediate action. Lower risk issues are handled within standard service hours and fully reviewed after resolution.
• Incident management type: Supplier-defined controls
• Incident management approach: Akita follows a structured incident process with pre-defined procedures for common events such as service outages, access issues and performance degradation. Each event is logged, categorised and prioritised using a standard workflow.; ; Users can report incidents by phone, email or through our ticketing system. All reports are recorded in the service platform so progress and updates can be tracked.; ; For significant incidents we provide an incident report that includes the timeline, root cause, actions taken and any follow up required. Reports are shared with the customer through the service desk once the incident is resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau (UKAS accredited)
• ISO/IEC 27001 accreditation date: Friday 18 January 2019
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau (UKAS accredited)
• ISO 9001 accreditation date: Thursday 23 April 2015
• What the ISO 9001 doesn’t cover: The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 56073cca-376a-486b-a991-0f76b99f23b2
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Cc55b424-1c83-4f89-8550-44e6b24ec430
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.