SOFTWAREONE UK LIMITED
SoftwareOne Cloud Intelligent Support
UK-based Microsoft support experts provide 24/7 assistance, with out‑of‑hours engineers and escalation to regional hubs. We support your entire Microsoft estate under one agreement, acting as single point of contact and managing escalations to Microsoft via our backend support agreement, ensuring rapid resolution and clear accountability across cloud, security, data.
Features
- UK-based support engineers with direct access to regional escalation hubs.
- Out-of-hours UK/Global coverage for critical incidents and urgent requests overnight
- Single agreement covering Microsoft 365, Azure, security, and endpoint services.
- Managed escalation to Microsoft through backend support agreement and processes.
- Ticket logging, triage and resolution using structured ITIL-aligned workflows consistently.
- Defined severity prioritisation and communications for transparent incident management updates.
- Access to specialist SMEs across identity, networking, and collaboration platforms.
- Service requests, changes and advisory support alongside break-fix incidents too.
- Customer-wide Microsoft stack support with consistent governance and ownership model.
- Flexible onboarding, knowledge transfer, and documentation to reduce dependency risk.
Benefits
- Faster resolution through expert UK engineers and Microsoft escalation pathways.
- Single supplier simplifies contracts, procurement, and accountability across workloads today.
- Improved service continuity with out-of-hours cover for critical issues always.
- Reduced operational overhead by consolidating Microsoft support under one agreement.
- Clear communications and progress updates keep stakeholders informed throughout incidents.
- Access specialist skills quickly without recruiting, training, or retaining internally.
- Better risk management via structured triage, prioritisation, and escalation controls.
- More predictable service outcomes using consistent processes and governance standards.
- Optimised Microsoft estate performance through proactive advice and service requests.
- Confidence that complex vendor issues are handled end-to-end for you.
Business architect
| £1,500.00 |
£650.00 |
| £1,700.00 |
£800.00 |
| £1,850.00 |
£950.00 |
| £2,100.00 |
£1,150.00 |
Data architect
| £1,700.00 |
£800.00 |
| £1,850.00 |
£950.00 |
| £2,100.00 |
£1,150.00 |
Enterprise architect
| £1,700.00 |
£800.00 |
| £1,850.00 |
£950.00 |
| £2,100.00 |
£1,150.00 |
| £2,400.00 |
£1,400.00 |
Solution architect
| £1,700.00 |
£800.00 |
| £1,850.00 |
£950.00 |
| £2,100.00 |
£1,150.00 |
| £2,400.00 |
£1,300.00 |
| £2,600.00 |
£1,500.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
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ISO/IEC 27001 accredited by
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TUV Sud
-
ISO/IEC 27001 accreditation date
-
Thursday 16 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
All services are in scope of the certification
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
TUV Sud
-
ISO 9001 accreditation date
-
Monday 5 May 2025
-
What the ISO 9001 doesn’t cover
-
All services are in scope of this certification
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
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Cyber essentials plus
-
No
-
Cyber Essentials Alternative
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In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
Yes
-
Any other security certifications
-
- ISO27701
- ISO27017
- SOC2 Type 2 Report
- SOC3 Report
Social value
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Mission: Make Britain a clean energy superpower
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To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.