G2 SPEECH UK LIMITED

SpeechAmbient

Powered by advanced ambient speech intelligence, SpeechAmbient captures real multi-speaker conversations, with speaker identification, and transforms them into accurate, structured documentation. The solution’s speech recognition engine leverages AI with Neural Networks and Deep Learning Technology. We provide a fully-managed service to our customers.

Features

• Ambient speech recognition
• AI-powered voice technology
• Neural Networks & Deep Learning technologies
• Live multi-speaker transcription, with speaker identification
• Automatic note & summary generation
• Intelligent template automation
• Remote access & mobility (desktop PC/laptop, mobiles, standard mics)
• Multi-lingual support & translation
• Intelligent management via voice command: summarisation, formatting, content simplification, etc.

Benefits

• Increased efficiency & productivity
• Improved ROI & cost savings
• Reduced turnaround time for document production
• Improved document quality & accuracy
• Streamlined workflows
• Compliance with NHS standards, including Transfer of Care (ToC) requirements
• Improved patient/customer care
• Fully-managed service

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

581306329918193

Contact

Eve Muller
020 4566 5024
tendersuk@g2speech.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We are developing SpeechAmbient so that it can be fully embedded into a third-party system. Contextual launch from the third-party system is also supported, where the user can start SpeechAmbient from the third-party system, and then the reports created in SpeechAmbient can be copied into the third-party system.
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints with the use of SpeechAmbient. SpeechAmbient is delivered as a fully managed cloud service, hosted in Microsoft Azure; this enables us to provide continuous updates, patches, and maintenance without disruption to end users.
• System requirements:
  • Any modern browser, ideally based on Chromium
  • Processor: Minimum Intel Core i3 or AMD Ryzen 3
  • Memory (RAM): minimum 8 GB
  • Storage: minimum 256 GB SSD
  • Graphics: Integrated graphics are generally sufficient
  • Display: Optimal Resolution: 1920x1080 (Full HD)
  • Compatibility with standard anti-virus products, including McAfee
  • Compatibility with a range of virtualisation technologies e.g. VMWare

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Each issue raised by a customer is given a classification relating to its urgency. Customers can also assign priority levels to issues. Depending on the priority category, response times are between 1 working hour (for a Priority 1 query) and 1 working day (for a Request for Information). Our service desk is operational Monday to Friday, 09:00 to 17:00, 52 weeks a year excluding bank holidays. We can provide extended support, including 24/7 support; we provide a 24/7 emergency service for major issues (e.g. system being down) as standard. Our technical team is available for onsite visits at short notice.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: G2 Speech provide a comprehensive, fully-managed service proactively, encompassing support for all the server infrastructure, OS, software, backups, etc. Our ITIL-aligned support system includes a dedicated 1st-line team, contactable Mon-Fri (9am-5pm) via our online support suite or a dedicated telephone number & email. All methods provide the customer with a unique call reference number. 2nd and 3rd-line levels ensure that tickets get the correct level of expertise applied in a timely manner to ensure adherence to the SLA. A Service Manager oversees complex issues and provides additional structure and ownership where required; they ensure clear communication and updates are provided, and that tickets are updated to ensure accurate recording. Where onsite support is required (and this is included in our standard support package), we can do so quickly, due to having team members located across various regions in the UK. A clearly documented escalation path is included in the agreed SLA to ensure that our customers have the relevant contact information should they need to use it. We can also agree extended support hours with our customers. Should a major problem arise (e.g. system being down, a major outbreak occurring), we provide a 24-hr emergency service as standard.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Following installation, we provide a bespoke, comprehensive and CIPD-accredited training package to ensure end-users are fully competent. Training is hands-on and instructor-led, and delivered via a 'train the trainer' approach (for end-users) and direct training (for system administrators & superusers); we offer classroom-based and/or one-to-one training (onsite and/or remotely via MS Teams, Zoom, TeamViewer, etc.). Full, up-to-date and comprehensive documentation is provided. We provide training and up-to-date materials with each upgrade of SpeechAmbient. We offer a suite of e-learning self-training courses, to train and re-train users at their convenience. This suite, made bespoke to each customer, is accessible 24/7 from any location and device (desktop, mobile, tablet) via a link, or can be uploaded on the customer's LMS. It consists of a series of competency based, interactive modules, bite-sized video tutorials, and quizzes/competency tests. Courses are fun and interactive, with simulations, reinforcement, correction, and reward. Users can choose which module(s) to revisit. All training resources are tailored. We also assist customers with technical queries, via our support suite, accessible online and by telephone/email. Our technical team is fully available for onsite visits (and this is included in our standard support package).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint presentations
  • Videos (training)
  • Virtual online platforms / video call platforms (training)
  • MS Word
• End-of-contract data extraction: This is N/A – We do not store patient/client data in SpeechAmbient and all transcriptions and generated outputs are automatically deleted instantly or stored for a short period of time, as per the customer's policies and data governance requirements.
• End-of-contract process: Our usual process is as follows: A date will be agreed with the customer upon which all user access will be revoked (we would disable their access). Should a customer wish to end their contract with us, we don't typically apply an end-of-contract charge, however all outstanding payments will still apply. In SpeechAmbient, recorded audio is transient and never stored. Stored content is limited to recognised text and AI‑generated reports necessary for documentation workflows and for quality control purposes; these are stored in Microsoft Azure until deleted in line with the retention policy.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is accessible both in print format and electronically – usually in PDF and/or HTML format, however it is also available in PowerPoint (e.g. as presentations) and MS Word. Training information can be imparted in various formats, including video. All documentation can be provided in a modified format – e.g. in bigger font, videos can be adapted with sub-titles. Offboarding documentation will include notifications of end of contract and service, as well as information aimed at providing technical support to the customer. We would provide this to each customer by liaising with the relevant members of their project team.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop solution, as both are accessed via the same browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface is very user-friendly and straightforward. The initial screen allows the solution's user to choose a title for their recording, and select their reporting templates and their microphone. Transcription and document creation are very simple: The multi-speaker conversation is recorded and transcribed in real time by the solution's recognition engine; the user can then turn this transcription into the required report(s) at the click of a button, and copy the report(s) into an email or a third-party system.
• Accessibility standards: None or don’t know
• Description of accessibility: SpeechAmbient is accessible via any browser. Once the system is launched, users login with their individual username and password. After having set up certain parameters (name of their recording, choosing their microphone and templates, etc.), the user can start a new recording at the click of a button. The recording of the conversation occurs in the background, without the user’s intervention.
• Accessibility testing: We will be undertaking interface testing with assistive technology in the near future.
• API: Yes
• What users can and can't do using the API: SpeechAmbient is based on token-based authentication. G2 Speech create a token for integrators; if the integrator uses that token with API request, they will get a response from our API. The types of requests (basic workflow) are as follows: • Start conversation; • Stream audio data; • End conversation; • Generate report; • Get Report.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SpeechAmbient can be configured to suit the customer’s requirements and ways of working. For example: Templates (e.g. SOAP documents) can be created in SpeechAmbient, so that multi-speaker conversations can be turned into reports and summaries, inputted into these templates. These templates can be customised by system administrators, in the solution’s central admin portal; for example, the promptings used for structure and template formats can be customised.

Scaling

• Independence of resources: SpeechAmbient is designed for high scalability in cloud-hosted environments: The underlying Microsoft Azure infrastructure supports elastic scaling to accommodate large user volumes and usage spikes – ensuring performance is maintained during both routine usage and peak demand periods without any degradation in performance. Our environments are continuously monitored and automatically scaled up if demand is high and scaled down if demand is low. In addition, SpeechAmbient is delivered as a fully managed cloud-hosted service, with all compute, storage, backup, security, and patching managed by G2 Speech.

Analytics

• Service usage metrics: Yes
• Metrics types: G2 Speech provides reports on the usage and performance of our technical support services. In the future, built-in analytics will be able to track speech-to-text efficiency when using SpeechAmbient. Our roadmap also sets out a clear commitment to develop more analytics capabilities to monitor coding accuracy by comparing extracted SNOMED CT, OPCS-4, and ICD-10 codes with clinician-verified outputs. Custom dashboards will provide real-time insights into usage trends, turnaround times, and compliance.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: In SpeechAmbient, recorded audio is transient and never stored; stored content is limited to recognised text and AI‑generated reports, stored in Microsoft Azure until deleted in line with the retention policy. That being said, transcripts created in SpeechAmbient can be copied into an email or into a third-party system, at the click of a button.
• Data export formats: Other
• Other data export formats: Text
• Data import formats: Other
• Other data import formats: N/A – no data is uploaded into SpeechAmbient

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Our cloud infrastructure is based on a multi-layered approach. This means we differentiate accessibility requirements per layer. In SpeechAmbient, recorded audio is transient and never stored. Stored content is limited to recognised text and AI‑generated reports necessary for documentation workflows and for quality control purposes; these are stored in Microsoft Azure until deleted in line with the retention policy.

Availability and resilience

• Guaranteed availability: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment – with SQL servers backed up frequently, application servers imaged daily, and workstations continuously synchronising data. In case of failures, efficient recovery processes restore functionality quickly, minimising downtime and data loss. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. G2 Speech take responsibility for backups. G2 Speech agree to be bound to specific SLAs for service uptime and service recovery.
• Approach to resilience: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. The entire cloud infrastructure is monitored – including the networks, all servers, the databases and storage facilities, internet facing endpoints, Service and Process monitoring and Operating System essentials like CPU, RAM and disk space. Due to the nature of Microsoft Azure, Microsoft is responsible for monitoring the physical hardware and external infrastructure, and detect and mitigate for example DDOS attacks. Microsoft has various preventative measures in place to fight off these kinds of attacks to ensure their customers (i.e. G2 Speech) as well as G2 Speech's customers are not affected.
• Outage reporting: In case of an unexpected outage, G2 Speech will immediately notify its customers individually via email and/or by phone, in accordance with the agreed SLA. We will continue to provide updates for the duration of the outage. When the outage has been resolved, we will also communicate this via the previously-mentioned communication channels.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control. Customers manage their own administrators, who configure user roles. G2 Speech support staff do not have routine access to customer environments; privileged access is granted only when required for support, using time-limited, auditable sessions under customer approval. All administrative activity is logged and monitored to ensure secure operation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • MHRA Class I Medical Device Registration • GDPR • NHS DSP Toolkit • Cyber Essentials Plus • DCB0129/0160 • UK Data Protection Act • ISO/IEC 27701; 27002; 9001; 22301 • IM&T Security Manual and Caldicott • EADMS • NHS Codes of Practice: Confidentiality, Information Security, Records Management.
• Information security policies and processes: G2 Speech operates an ISO 27001-certified ISMS, subjected to regular audit. Internally, we complete annual security audits, to ensure continued adherence to required standards. We maintain a comprehensive Clinical Risk Management System, overseen by an external CSO, and which includes: a live Clinical Risk Management Plan; a Clinical Safety Case Report; and a Hazard Log and Risk Assessments. In the company, dedicated individuals are responsible for data security/protection and cyber security, at senior level. Our Information Security Manager and COO oversee our Information Security Policy (an overarching document consisting of 14 different policies, procedures, risk logs, registers…), reviewing it annually. We ensure the correct measures are in place to prevent: unauthorised/unlawful personal data processing or disclosure, except in accordance with the law; accidental loss/destruction/damage to personal data. We have clear lines of responsibility/accountability for information security and data protection, including cyber security; these are communicated to all employees. As part of our ISO accreditation, all staff are regularly trained in security standards, including Information Security Awareness; all training is recorded. Employees cannot perform any installation/configuration activities unless they have received this training. Access is only via secure username and password credentials (complexity set by the ISO 27001 standard).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: G2 Speech complies with ISO 27001 and operates a documented Configuration and Change Management Procedure. All SpeechAmbient (cloud) components are tracked through their lifecycle using version control, configuration baselines and release records. Changes follow formal request, assessment, approval and testing stages, including security-impact assessment aligned to our risk-management process. Deployments are scheduled and audited, with configuration drift monitored through Azure-native tooling. Azure provides underlying platform monitoring, while G2 Speech maintains responsibility for application-level configuration, security and change governance.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: G2 Speech complies with ISO 27001 and operates a formal Vulnerability Management Procedure. Vulnerabilities are identified through daily automated scanning, Azure security alerts, vendor advisories and recognised threat-intelligence feeds. Risks are assessed using our internal risk-management process. Patches to SpeechAmbient (cloud) and supporting infrastructure are deployed within our monthly maintenance window, with urgent security patches applied out-of-band where required. Microsoft Azure manages underlying platform vulnerabilities; G2 Speech is responsible for application-level patching, configuration and security governance. Customers are notified promptly of any material risks or required actions.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: G2 Speech operates protective monitoring aligned to ISO 27001. Potential compromises are identified through Azure security alerts, application logs, automated monitoring, anomaly detection and daily review of security events. Alerts are triaged immediately by our support and security teams and escalated under our documented Incident Response Procedure. High-risk incidents are investigated and actioned without delay, including containment, remediation and customer notification. Microsoft Azure monitors and protects the underlying platform, while G2 Speech maintains responsibility for application-level monitoring, log review and incident management. Response times depend on severity, with critical incidents addressed as a priority.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: G2 Speech operates a documented Incident Management Procedure aligned with ISO 27001 and ITIL. Pre-defined processes exist for common events including service disruption, security alerts and suspected data breaches. Users can report incidents via phone, email or our online helpdesk. All incidents are logged, triaged and escalated according to severity, with communication to customers throughout. Incident reports are provided through our ticketing system or during scheduled service reviews, including root-cause findings and corrective actions. High-priority incidents are addressed immediately, with post-incident summaries shared once resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: G2 Speech offers free trials (between 1-3 months), allowing you to test and evaluate our solutions. All features are available to trial. The functionalities available are tailored to your environment and workflow needs. Our project and technical teams support you with implementation, workflow review, user engagement and benefits realisation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL
• ISO/IEC 27001 accreditation date: Sunday 28 May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing of note.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3fa6d045-5b5d-4e16-bd20-64007c5cd599
• Other security certifications: Yes
• Any other security certifications:
  • MHRA Class I Medical Devices registrations (SpeechCursor, SpeechAmbient)
  • Data Security and Protection Toolkit (DS&PT) - Standards Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.