PHOENIX SOFTWARE LIMITED

Acronis Cyber Protect Cloud

Backup for Workstations, Servers, MS365 and associated Cloud Storage, Disaster Recovery as a Service (DRaaS) for Servers, endpoint management and antimalware protection.

Features

• Server and Workstation Backup and Recovery
• SaaS Backup and Recovery
• Server Disaster Recovery as a Service
• Universal recovery across dissimilar hardware and cross-platforms
• Antimalware protection with Endpoint Detection and Response
• Vulnerability assessments and patch management
• Backup integration with cybersecurity features
• Endpoint discovery, Software and Hardware inventory
• Centralized policy management and provisioning

Benefits

• Image-based backup and entire machine/granular recovery of 30+ workload types
• Microsoft 365/Google Workspace data backup and recovery
• Disaster Recovery infrastructure hosted in vendor cloud infrastructure
• Quick and easy system recovery to dissimilar hardware,
• Full-stack antimalware protection for Windows and macOS
• Discover unpatched software vulnerabilities before they are exploited
• Fail-safe patching allows backing up endpoints
• Device discovery helps identify unprotected/unknown devices
• Single agent, single console and single policy for all services

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

582960117899317

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No specific hardware constraints or planned maintenance downtime constraints.
• System requirements:
  • Supported operating systems for workstations and servers
  • System requirements for backup agents
  • No hardware/software requirements for backing up Microsoft 365 data

User support

• Email or online ticketing support: Yes
• Support response times: N/A
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can directly open a chat window from their Acronis Account page, select the product and provide a short description of their issue. Then, a support agent will join the chat to assist with the question or issue.
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: 24/7 365 support is provided by Acronis, technical account management can be offered via Professional Services.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: User documentation and online training/video materials are available. An initial on-boarding service can be acquired for initial setup to be performed with assistance from a technical support engineer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Backups of machines can be replicated to local storage.
• End-of-contract process: When service subscriptions lapse and are not renewed, backup data will be retained for a grace period of 30 days. After this time, all backup data will be deleted from our systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation is publicly available directly on the Acronis website.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web console is touch-friendly and can be used easily on larger mobile devices such as tablets, but the smaller screen area of a phone can be inconvenient when navigating the service interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a web console that allows administrators to manage their backup, antimalware and endpoint protection.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The web service interface allows users to set up and register workloads to be protected, define backup and protection policies, browse backup contents, initiate recoveries, manage antimalware and endpoint protection features.
• API: No
• Customisation available: No

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: Yes
• Metrics types: Usage on number of devices with a breakdown by type, usage of storages (local and cloud, per location).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Backups of machines can be replicated to local storage using replication plans that can be created and assigned to any machine with a backup agent installed.
• Data export formats: Other
• Other data export formats: Backups exported in their native format.
• Data import formats: Other
• Other data import formats: Not applicable.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "Please refer to the following documents which outline contractual obligations; and agreements:; https://www.acronis.com/support/platform-terms-conditions/; https://www.acronis.com/company/privacy/; https://www.acronis.com/support/eula/"
• Approach to resilience: "Acronis designs the elements of its platform with redundancy in mind, where at least an; N+1 paradigm is adopted. This approach is evident in the architecture of its servers,; data storage practices, network and internet connections and the software services; provided. This “redundancy in all aspects” strategy ensures error management is built; into the system, offering a solution that does not rely on a singular server, data center or; network connection."
• Outage reporting: Acronis is committed to full disclosure on security practice. As a partner of the CVE Program, Acronis is a CVE Numbering Authority (CNA) responsible for publishing disclosed cybersecurity vulnerabilities as CVE records for all Acronis products. For information on security advisories and updates, see Acronis Security Advisory Database (https://security-advisory.acronis.com/advisories

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: "Customers using Acronis Cyber Protect Cloud retain all rights and responsibilities to configure and manage their environment, including access management and data encryption, according to their own needs.; ; Acronis Cyber Protect Cloud offer to its users to set up a multifactor authentication, is customers responsibilities enable it according to their needs.; ; Threat intelligence system is running to find evidence of leaked Acronis customer passwords."
• Access restrictions in management interfaces and support channels: At Acronis we keep strict segregation of duties and privileged access are granted on role base via zero trust infrastructure with mandatory multifactor authentication methods.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: "Customers using Acronis Cyber Protect Cloud retain all rights and responsibilities to configure and manage their environment, including access management and data encryption, according to their own needs.; ; Acronis Cyber Protect Cloud offer to its users to set up a multifactor authentication, is customers responsibilities enable it according to their needs.; ; Threat intelligence system is running to find evidence of leaked Acronis customer passwords."

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We can share a list of our policies.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Comprehensive vulnerability management program that identifies security threats through a blend of market available and custom-developed in-house tools, alongside automated and manual penetration testing, quality assurance measures, software security assessments and external audits. The responsibility for monitoring and addressing vulnerabilities lies with Acronis’ cybersecurity team, which meticulously identifies/tracks these issues, ensuring regular follow-ups until remediation. ; ; A Secure Software Development Life Cycle (S-SDLC) has been established to assure multiple software security checks from the design to the deployment. A bug bounty program is run to involve independent security researchers.; ; More information on Acronis’ cybersecurity posture can be found at; https://www.acronis.com/trust-center/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A self developed system for continuous monitoring of audit logs to detect security events. System generates alerts for further investigation. Access to audit logs is strictly limited to authorized personnel.; ; Acronis maintains a stringent incident management process dedicated to addressing security incidents that may compromise the confidentiality, integrity or availability of its systems or data. Incidents affecting customers given the highest priority. ; ; Regular testing of the incident response plans is conducted, with a special focus on systems containing sensitive customer data. ; ; Where a security breach involves customer data, Acronis and its partners notify affected customers, offering comprehensive support.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "Acronis employs a self developed system for continuous monitoring of audit logs to detect security events, including intrusion attempts and other threats. This system generates alerts for further investigation based on predefined thresholds. Access to audit logs is strictly limited to authorized personnel, with robust measures in place to safeguard these logs against unauthorized access, modification, or deletion.; ; Acronis maintains a stringent incident management process dedicated to addressing security incidents that may compromise the confidentiality, integrity or availability of its systems or data.
• Incident management type: Supplier-defined controls
• Incident management approach: "Acronis has established, documented, approved, communicated, applied, evaluated, and maintained robust policies and procedures for security incident management, e-discovery, and cloud forensics. ; ; Acronis employs a self developed system for continuous monitoring of audit logs to detect security events, including intrusion attempts and other threats. This system generates alerts for further investigation based on predefined thresholds. Access to audit logs is strictly limited to authorized personnel, with robust measures in place to safeguard these logs against unauthorized access, modification, or deletion.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full-featured, 30-day trial
• Link to free trial: https://www.acronis.com/en/products/cyber-protect/trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.