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MISCO TECHNOLOGIES LIMITED

Cloudflare - Local Government Cyber Defence

Cloudflare Local Government Cyber Defence supports councils in protecting digital services against malicious cyber threats. Informed by UK National Cyber Security Centre guidance, the service helps mitigate active attacks targeting resident, business and staff interactions, supporting service continuity, resilience and protection of public-facing systems.

Features

  • Cloud-delivered authoritative DNS for local government web services.
  • Global CDN for secure, high-performance content delivery
  • Web application firewall protecting applications and APIs.
  • Layer 7 DDoS detection and automatic mitigation.
  • TLS certificate support for securing web applications.
  • Real-time traffic, security and performance analytics.
  • Centralised logging export to customer SIEM platforms.
  • Configurable alerts and security notifications.
  • Managed via secure, web-based administration console.
  • Enterprise-grade support with defined service levels.

Benefits

  • Reduces risk from web, API and DNS-based attacks.
  • Improves performance and availability of local government digital services.
  • Protects applications without on-premise security infrastructure.
  • Simplifies security management through a single cloud platform.
  • Automatically mitigates denial-of-service attacks at scale.
  • Enhances resilience of critical digital services.
  • Supports compliance through logging, reporting and traffic visibility.
  • Scales security protection with changing service demand.
  • Minimises operational overhead for IT teams.
  • Enables secure service delivery using globally distributed edge protection.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 8 3 5 5 9 7 1 0 4 6 0 9 6 0

Contact

MISCO TECHNOLOGIES LIMITED Victoria Trivett
Telephone: 01933 718439
Email: frameworks@misco.co.uk

About the service

Service categories

Cloud Support Services

Security Services

  • Other

Service scope

Service constraints
The service is delivered as a cloud-based security platform and is managed remotely through a web-based administration interface. It requires internet connectivity and integration with the buyer’s web properties, including traffic routing via proxy or DNS configuration managed by Cloudflare.

The volume of usage is capped <1 TB of data download per month.

Support and service management are provided remotely. No on-premise security infrastructure is required.

User support

Email or online ticketing support
Yes
Support response times
Support response times are provided in line with enterprise support service levels and vary depending on incident severity. Higher-severity issues receive prioritised response, including outside standard business hours where applicable. Support is available at weekends for critical incidents. All support requests are managed remotely through the service’s support channels.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is provided through a browser-based interface accessible using standard, modern web browsers. The chat interface supports keyboard navigation and is compatible with common assistive technologies such as screen readers. Users can use web chat to raise support queries, ask questions, and receive guidance from support staff. Web chat is not intended for performing administrative or configuration changes to the service, which must be completed through the management interface or support processes.
Web chat accessibility testing
None.
Support levels
Support is provided through an enterprise-grade support model aligned to the service offering. Support requests are logged and managed remotely via the supplier’s support channels and are prioritised based on incident severity.

The service includes access to enterprise support, which provides defined response targets for different severity levels, including prioritised handling of critical incidents and access to out-of-hours support where applicable. Lower-severity issues are handled through standard support queues in line with agreed service levels.

Support costs are included within the service pricing for the enterprise support level offered. Any variations to support coverage or additional support options are agreed contractually at call-off and reflected in the service pricing.

Where applicable, customers may be supported by specialist technical resources, including access to cloud support engineers. Technical account management services may be available as part of enterprise support arrangements, depending on the agreed service scope.
AI chatbot
Yes

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Cloudflare Inc

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Network architect
Role level UK Rate Offshore Rate
Associate network architect £680.00
Network architect £1,000.00
Lead network architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £760.00
Principal solution architect £960.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £680.00

IT operations roles

End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £360.00
Senior end user computing engineer £520.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £680.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £560.00
Senior infrastructure engineer £640.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
CDL Group Ltd
ISO/IEC 27001 accreditation date
Thursday 27 November 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
CDL Group Ltd
ISO 9001 accreditation date
Thursday 27 November 2025
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
7cd28e47-869c-47f3-b33a-f8672b44e347
Other security certifications
No

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.