OXYGEN FINANCE LIMITED

Pipeline Manager

Pipeline Manager helps buying authorities manage procurement pipelines for tracking, workload management and publication in line with Procurement Act 2023 requirements. It includes Pipeline Manager Pro, a contract register, and reporting dashboards, with alerts for key dates, workload visibility, and data quality monitoring.

Features

• Record and manage procurement pipeline events in one system
• Maintain a contract register alongside pipeline events
• Optional contract importer for bulk contract register uploads
• Automated contract expiry reminders to key contacts by email
• Dashboards for workload visibility by manager and directorate
• Data quality reporting to identify missing or inconsistent fields
• Full audit history showing changes, dates, times, and users

Benefits

• Manage your procurement pipeline and contract register in one system
• Service areas can update records, reducing admin burden
• Manage large programmes using targeted alerts and reminders
• Maintain governance with a full audit trail of changes
• Export outputs to support Procurement Act 2023 publication requirements
• Improve data consistency for reporting and decision-making
• 7. ProKPI dashboards and tailored reporting for senior teams

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

585416140850908

Contact

Debbie Lyons
07980 926778
accounts@oxygen-finance.com

About the service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users need internet access and a computer with a modern browser such as Chrome, Firefox, Edge or Safari. Recent versions which are supported by the browser provider are required
• System requirements:
  • A modern internet browser (see comment above)
  • Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 working hours (Mon - Fri 9am - 5pm UK time)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our webchat is powered by HubSpot. Although HubSpot does not currently provide formal accessibility certification for its Chatflows, our development team aims to meet WCAG 2.1 AA and assesses accessibility during implementation, validating this through testing.
• Onsite support: Yes, at extra cost
• Support levels: Oxygen offers two levels of customer support which is available Mon-Fri, 9-5 and is available remotely via phone, email, live chat and video call withing the cost of the subscription. First line support such as user setup, refresher training and general account management is provided by our support team. Second line support such as onboarding, specific use case training, bespoke research and data analysis is provided by our customer success team. Onsite support is provided at a discretionary day rate + mileage cost.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We work to a Design - Data - Training implementation model. We define and agree all fields, map and upload customer's data and then setup and train users on how to use the system. Full end user service documentation is provided, along with ongoing support delivered via phone, email and live chat
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: All users data, including all fields, is provided via export at the end of the contract.
• End-of-contract process: The service automatically expires at the end of the contract term and user accounts are automatically de-activated at this point. User data is held securely for a period of time and then securely deleted.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: It's provided in a PDF / Word format which both have in-built accessibility tools within them

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Secure browser-based interface designed to feel like a familiar spreadsheet. Users view pipeline and contract registers in tables with filters and search, then open records to update stages, dates, ownership, notes, links and values. Includes audit history and reporting dashboards with drill-through to records.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Platform tested using external assistive technologies (including screen readers). Our development team aims to meet WCAG 2.1 AA and validates accessibility through implementation and testing.
• API: No
• Customisation available: Yes
• Description of customisation: There are customisable flexi-fields plus customisable dropdown options.

Scaling

• Independence of resources: Pipeline Manager is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage can be provided upon request to the Customer Support team
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export all fields via in-built functionality; and is delivered via .csv format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability is 99.92%.
• Approach to resilience: Our service is designed for resilience in line with the NCSC Cloud Security Principles. We use a distributed edge delivery service to protect endpoints, route traffic and provide automatic protection against disruption. Our application stack is deployed across multiple endpoints, with redundancy at each layer and managed, replicated data stores. This ensures continuity in the event of localised hardware, network, or datacentre failure. We maintain continuous monitoring, automated alerting, and well-defined escalation procedures. Further architectural or datacentre detail can be provided on request.
• Outage reporting: A business continuity plan is in place which details how Oxygen will act if/when an outage occurs. Clients will initially be notified via email of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Application offers role-based security to features, including management interfaces
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All services are hosted in a cloud environment who hold all required certifications.
• Information security policies and processes: Oxygen Finance technology policies align to ISO27001. Oxygen Finance are Cyber Essentials+ certified
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes follow a structured, security-focused lifecycle. All service components are tracked from deployment through retirement using Infrastructure-as-Code, version-controlled repositories, and asset inventories. Changes follow a formal review process, including peer review, impact assessment, and automated validation in non-production environments. Security impact is evaluated as part of every change request, considering data sensitivity, access patterns, and dependency risks. Approved changes are deployed using controlled CI/CD pipelines with audit trails, automated testing, and rollback capability.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Oxygen Finance monitor industry sources to stay aware of emerging vulnerabilities. When notified of a potential threat, the relevance is assessed, including the potential impact on Oxygen systems and infrastructure. Critical issues trigger an immediate review and prioritised remediation. Our change cycle supports rapid releases, enabling us to deploy patches within 24 hours where required. All fixes follow our standard testing and deployment pipeline to ensure safe, controlled rollout.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use cloud-native security tooling alongside external services to continuously monitor logs, performance metrics, authentication events, and network activity. Alerts are configured to identify indicators of compromise, unusual behaviour, or deviations from normal baselines. When a potential compromise is detected, the engineering team investigates immediately, validating the alert, isolating affected services if necessary, and gathering evidence for root-cause analysis. We aim to respond to incidents within the same working day, with clear escalation paths to ensure timely remediation and follow-up actions.
• Incident management type: Undisclosed
• Incident management approach: We maintain predefined procedures for common events such as service outages, security alerts, and performance degradation. Incidents can be reported by users through our support channels, including email, in-app messaging, and our service desk system. Once an incident is logged, it is triaged, investigated, and resolved by the engineering team, following defined escalation paths. Where required or relevant, clients will be notified via email regarding an incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B54c2af7-66be-4e83-9bc6-79775f9a0cce
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 6f72e311-f537-4d1b-a7c6-7da8198964dc
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.