LEARNING NEXUS LIMITED

Bespoke learning courses

Our expert digital learning Studio team works closely with our customers to turn their ideas, stories and subject expertise into engaging bespoke eLearning solutions.

From video, animation, and gamification to full learning programmes, we create content that helps organisations to align learning with culture, and to deliver better learner experiences.

Features

• SCORM compliant
• Mobile and tablet responsive
• Focused on learning objectives
• Engaging, interactive, unique, and graphically rich
• LMS testing and configuration with unlimited user allowance
• Fully branded for tailored look and feel
• Additional resources available, including eBooks, job aids, and more
• Regular quality checks throughout the project
• Support for multi-language rollouts

Benefits

• Contributes to a blended learning approach
• Engages users through modern and innovative design
• Created to meet your timescales
• Easily tracked for strong reportability
• Assessments can be included to enhance learning
• Reduced travel costs and time away from job for training
• Version controlled and easy to update for future-proof training
• Designed and built by the award-winning Studio team
• Delivers memorable, practical and engaging learning

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

587712191000361

Contact

Anthony Alexander
01453756000
anthony.alexander@learningnexus.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Learning Nexus solutions are accessed via the customer’s own browser, so there are no constraints that buyers should know about.; ; We plan maintenance for patches, upgrades, and configurations outside of business hours wherever possible, and notify customers at least 72 hours in advance of any planned work commencing.
• System requirements:
  • Chrome - the latest stable release
  • Firefox - the latest stable release
  • Microsoft Edge (Chromium) - the latest stable release
  • Safari - the last two major versions
  • Chrome for Android - the latest stable release
  • IOS Safari - the last two major versions
  • Stable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: ETicketing support is offered 24/7. The SLA for non-critical incidents and requests is three business days, while the SLA for critical incidents is one business day. Telephone support is offered between 9.00am and 5.00pm, Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Basic support and access to our 24/7 eTicketing help desk is included in all Learning Nexus implementations as standard.; ; A dedicated Key Account Manager will be the customer’s main point of contact and a dedicated email address will be provided for direct technical support requests.; ; We provide high levels of support and can tailor packages to suit your requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with you to identify your key needs and milestones. After a project kick-off meeting with your Account Manager and Production Manager, we will discuss your learning and development requirements and the scope of the learning design, graphical design and build requirements.; ; We produce a specification document and final quotation to be approved by you. After a final agreement is made, we will set up the project on a selected tool which will allow you to track the project at every step of the way.; ; Whether you're completely new - or totally accustomed - to the bespoke eLearning process, our experienced team will support you every step of the way and explain the different requirements and stages. Once the learning content is built and ready for release, we can assist you with deploying and implementing the learning to your workforce – for example, by providing internal marketing assets for staff buy-in, or advising on how to track success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word document
  • Video
  • Webinar
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: We provide the SCORM files from the project to the customer, who will then upload the SCORM files to their LMS.
• End-of-contract process: Once you have uploaded your bespoke content to your LMS, it's yours to keep forever. If you want us to update or amend the content in the future, we can do that at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: We primarily use Articulate Rise and Articulate Storyline. The tool(s) we use to create your bespoke project will determine whether you can edit the output. ; ; For example, if we use Articulate Storyline and you have your own Articulate Storyline licence, we can provide the ‘raw’ .story file into which you can make changes directly. ; ; Although we give you the ability to edit bespoke courses yourself, our Studio team is always on hand to make changes on your behalf and deliver the updated SCORM file back to you within your specified time frame.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken as soon as possible, wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you have uploaded the custom course to your LMS and assigned it to your learners, you will be able to view course completion data for those learners.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our custom content can be exported as a SCORM file and then used on any industry-standard LMS.
• Data export formats: Other
• Other data export formats:
  • SCORM file
  • MP4
• Data import formats: Other
• Other data import formats:
  • SCORM file
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered, proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: We make customers aware via our support desk dashboard, and will send emails to customers where necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have an access control policy as part of our ISMS. For end users, the system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Not relevant for this service.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We recognise that confidentiality, integrity, and availability of data are integral parts of information security management, and view these as our primary responsibility and fundamental to business best practice.; ; Learning Nexus Ltd. are ISO/IEC 27001 accredited to ensure that the organisation:; ; - Complies with all applicable laws and regulations; - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers, and other parties who come into contact with its work; - Work closely with customers in seeking to establish appropriate information security standards; - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and, where possible, exceed its customers’ expectations; - Implement continual improvement initiatives, including risk assessments and risk treatment strategies; ; Responsibility for upholding this policy is truly organisation-wide under the authority of the CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented Quality Management System (QMS) process as part of our ISO 27001 Information Security Management System (ISMS).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: We have a documented QMS process as part of our ISO 27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide customers with ‘review links’ to see custom courses and other build projects for inspiration. This enables the customer to decide which styles and interactions they would like – and/or that would work best - in their bespoke project.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 22 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing, we are fully covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.