COLT TECHNOLOGY SERVICES

Colt Contact Centre as a Service

Colt Contact Centre as a Service (CCaaS), powered by Genesys Cloud CX, routes inbound and outbound customer interactions. It delivers flexible omni-channel capabilities with AI, analytics and global voice for secure, scalable engagement. Colt Professional Services simplify digital transformation and reduce resource needs through managed service options.

Features

• Agents and supervisor interfaces - to perform contact centre tasks
• Inbound and outbound voice channels - routing from public network
• Integration of multiple communication channels into a single omni-channel
• Workforce engagement management - assign resource and improve agent performance
• Automation - automate simple tasks and improve contact centre productivity
• AI Agent Assist - to improve agent performance in real-time
• Virtual agents to improve customer experience
• Multi-CaaS - integrating multiple Contact Centres and UC platforms together
• Professional & Managed Services simplify migrations and CX transformations
• CRM integration - to improve customer journeys

Benefits

• Modernise customer experience - new communication channels your customers prefer
• Better customer experience - analytics to enable understanding customer issues
• Better customer journeys - dynamic routing to the best agent
• CRM integrations ensure all agents understand past interactions
• Efficiency - AI to complement agents to accelerate task completion
• Simplify - dedicated consultancy and project management resources
• Support growth and scalability with a flexible platform
• Workforce engagement tools to incentivise and coach agents
• Reduce costs - flexible licencing ensures only contract required tools
• Improve productivity using AI to automate simple activities

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sexton@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

589152859513262

Contact

Mark Sexton
+442079471654
mark.sexton@colt.net

About the service

• Service categories:
  • Applications
    • Customer relationship management
      • Contact centre
        • Contact centre
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Modern web browser (Chrome, Edge, Safari, Firefox)
  • Stable broadband connection minimum 10 Mbps download.
  • Computer with 8GB RAM or higher recommended.
  • USB or certified VoIP headset for clear audio.
  • Enabled WebRTC support for browser‑based calling.
  • Firewall allowing outbound HTTPS and WebRTC traffic.
  • Operating system: Windows 10+, macOS 12+, or later.
  • Minimum 1280×720 screen resolution for UI clarity.
  • Latest vendor desktop app if required for telephony.
  • Sufficient local permissions to install optional plugins/tools.

User support

• Email or online ticketing support: Yes
• Support response times: 2 days for standard questions. Colt Contact Centre as a Service customers are supported by a 24/7 helpdesk and a dedicated account team. Responses to queries into the service desk depends on the type of the query and the severity of the issue. Escalation is always available through the account team and Colt management.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support - incident management; Elevated support - Moves, Adds and Changes
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Colt provides a structured onboarding service to ensure customers can successfully adopt and operate their CCaaS platform. Onboarding typically includes design and data‑collection activities, where Colt works with the customer to scope, size and define the required configuration for deployment. This is followed by project management and installation support, ensuring smooth delivery and coordination across all technical workstreams. Colt also offers user‑adoption services, including on‑site or remote training, “train‑the‑trainer” enablement, and optional floor‑walking or early‑life support to assist agents and supervisors in the initial days of service use. Customers may self‑configure where preferred, or Colt can deliver all setup and configuration through Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Can provide documents in OOXML format e.g. Microsoft 365 documents
  • ODF provided on request however not provided as standard
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: General documentation about services can be accessed via web page www.colt.net; Documentation specific to the deployed service is sent to the authorised user via email. In addition there is a publicly available library of documentation accessible via web browser.
• End-of-contract data extraction: Via an agreed project with the customer. Customers retain full control of their data in Genesys Cloud and can export it at any time, including at the end of a contract. Data can be extracted using several standard mechanisms provided by the platform:; • Built‑in data export tools; Administrators can download interaction records, recordings, transcripts, quality data, user lists, configurations and analytics exports directly from the Genesys Cloud admin interface.; • Scheduled and on‑demand reports; Reports and analytics datasets can be exported as CSV/JSON files for offline storage or migration.; • API‑based extraction; Genesys Cloud provides REST APIs for customers to automate the retrieval of interactions, metrics, configuration objects, recordings and other data before service termination.; • Recording downloads; Voice recordings, digital transcripts and other media assets can be bulk‑downloaded using the UI or via secured API methods.; • Third‑party or SIEM integrations; Customers using data lakes, CRM, analytics tools or SIEM systems can continue exporting their data during the offboarding period.; Colt coordinates the offboarding process, advising customers on extraction windows, API usage, and any dependencies to ensure all required data is retrieved before the organisation is closed and securely deleted in line with contractual and regulatory requirements.
• End-of-contract process: The service is decommissioned and the customer configuration is removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Genesys MobileOffice app provides a lightweight, voice‑focused mobile experience for iOS and Android, allowing users to make and receive calls, access contacts, manage basic status and view call history. It's designed for on‑the‑go telephony rather than full contact‑centre use. The browser‑based desktop experience provides complete Genesys Cloud CX functionality, including omnichannel agent tools, customer context, queue and routing management, analytics, workforce engagement, administration and integrations. MobileOffice supports essential mobility, while the desktop/browser interface delivers the full platform capabilities.; ; Mobile agent and supervisor tools also accessible through platforms supported through Colt CCaaS such as NiCE, Cisco, Luware and Audiocodes
• Service interface: Yes
• Description of service interface: Users interface with both Colt and our Contact Centre Solutions via intuitive online portals
• Accessibility standards: None or don’t know
• Description of accessibility: Primary access to Colt provided Contact Centre services is via WebRTC capable browsers, benefitting from accessibility capabilities built in to the desktop operating system or browser.
• Accessibility testing: We have not done any testing with users of assistive technology. Our primary contact centre solution, Genesys Cloud CX states: Genesys is committed to a more inclusive customer experience and continuously works to enhance accessibility in Genesys Cloud. Accessibility design and implementation includes support for screen readers, keyboard navigation, and other features, based on inclusive user interface design.; ; Genesys has focused its efforts on following the standards set forth in the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA, Section 508 of the US Rehabilitation Act (corrected January 22, 2018), and EN 301 549 (V3.1.1 & V3.2.1) and shall make every reasonable effort to conform with such standards.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All CCaaS platforms we provide have API‑enabled configuration, automation, and integration capabilities.; Users can use APIs/SDKs/connectors to set up, change, and extend the service, including user provisioning, routing logic, queue management, CRM/ITSM integration, reporting access, and workflow automation.; However, users cannot modify core platform architecture, bypass platform security, or access features that are UI‑only or require administrative approval (e.g., telephony carrier provisioning, some compliance controls).; API limits, vendor‑specific boundaries, and governance rules apply.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise the service through a wide range of configuration options. They can choose licence types to match user roles, enable or disable optional modules, and tailor routing, queues, workflows, IVRs, dashboards, integrations and agent settings to suit their organisation. Customisation is carried out by tenant administrators, with supervisors and agents able to adjust features based on permissions. Further customisation is possible via APIs, SDKs, and low‑code tools, with Colt also able to support through onboarding and optional managed services.

Scaling

• Independence of resources: Genesys Cloud is built on AWS using a fully distributed microservices architecture, allowing the platform to scale automatically and independently for each workload. Capacity is not shared in a way that causes one customer’s usage to impact another’s performance. Each microservice can scale horizontally on demand across multiple AWS availability zones, with automated load‑balancing and elastic resource allocation. Because services are stateless and deployed in containers, they can be replicated/restarted instantly, ensuring that increased demand from one tenant does not degrade the experience of others. This architecture provides consistent performance, isolation between customers, and resilient operation even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability of the platform providing CCaaS services - 99.99% ; ; Availability of Administration Portal - 99.50%
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Genesy, NICE, Cisco, Luware, and AudioCodes.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data directly from Genesys Cloud using the built‑in download options in the admin interface (e.g., CSV/JSON exports for reports, configuration data and interaction records) or by downloading recordings and transcripts individually or in bulk. Data can also be exported programmatically using the public REST APIs. This allows customers to retrieve all required data before service closure.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CSV and JSON formats
  • Audio in WAV/MP3
  • Transcripts in TXT/HTML
  • Bulk exports packaged as ZIP files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • File types can also be uploaded depending on the feature
  • Including documents, images, audio files (e.g., WAV/MP3)
  • And video files via the platform’s Documents workspace.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability of the platform providing CCaaS services - 99.99% ; ; Availability of Administration Portal - 99.50% ; ; Service availability 0.5% to 0.99% below target are eligible for up to a 5% credit ; Greater or equal to 1% below target are eligble for up to 20% credit
• Approach to resilience: Genesys Cloud is built natively on Amazon Web Services (AWS) using a fully distributed microservices architecture. Each service operates independently, allowing the platform to self‑heal, scale automatically and avoid single points of failure. Services are deployed across multiple AWS availability zones with automated failover, load‑balancing, and continuous replication of data to maintain uptime. Because components are stateless and containerised, any individual service can restart or be replaced without affecting the wider platform. This design provides high resilience, elastic capacity during peak demand, and enterprise‑grade continuity even in the event of infrastructure disruption.; ; Colt use the BYoC approach to enabled voice calling in our CCaaS solution. This enables a flexible, secure, resilient design using multiple, geographically redundant core voice nodes in the Colt private cloud to integrate and peer with the Contact Centre platform. This approach ensures no single point of failure for inbound and outbound voice traffic. Additional business continuity / disaster recovery tools are also available to reroute incoming calls to alternative destinations in the event of a public cloud or customer office event. For Genesys specifically Colt uses DNS to resolve multiple IP addresses enabling a dynamic call path selection based on platform availability.
• Outage reporting: Published dashboard on the internet

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Customers own domain access to the CCaaS solution. Colt recommends MFA & SSO
• Access restrictions in management interfaces and support channels: Access to management and support channels is controlled through role‑based permissions and identity‑aware authentication. Customers receive access only to the portals relevant to their service, with strict user‑access controls ensuring only authorised personnel can make changes or request support. RBAC allows assignment of admin, supervisor or user rights based on least privilege, and actions like user creation or routing changes require appropriate permissions. All access uses secure sign‑in with MFA, SSO or identity federation. Support requests are limited to verified customer contacts, and all activities are authenticated, logged and auditable to maintain full security and control.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to the service is protected using a combination of strong authentication controls. Access can be secured using multi‑factor authentication (MFA), public key authentication, and federated identity through the customer’s existing identity provider (such as Microsoft Entra ID). Standard username and password authentication is also available, with the option to enforce MFA for all privileged roles. Where required, we support TLS client certificates and other industry‑standard secure authentication methods to ensure that only authorised administrators can configure or manage the service. Administrative access is always encrypted, authenticated, and governed by role‑based access controls.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Multiple policies and standards support the ISO27001 ISMS and available to employees and are referenced in the annual security awareness training process for all employees.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change management process requires that all assets are identified and aligned with the Colt asset database along with ensuring that the criticality of assets are defined.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Colt maintains a vulnerability management process that is aligned to The Common Vulnerability Scoring System (CVSS) and provides a way to capture the principal characteristics of a vulnerability and produce a numerical score reflecting its severity. The numerical score is then translated into a qualitative representation ( low, medium, high, and critical) to help assess and prioritize issues identified in the vulnerability management processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Systems (e.g., servers, applications, databases) maintain internal controls for auditing, tracking, and personal accountability. Security logs for high-risk systems are sent to the centralized log monitoring system or Security Incident and Event Management (SIEM) system for continuous systematic review of anomalous behavior and compliance reporting. Response to critical incidents is progressed on a real time basis.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Colt uses an incident management process supported by event logging and threat detection systems placed across the organisation to monitor network traffic for malicious activity. Together, these provide the CIRT with enterprise-wide visibility to detect and respond to cyber threats. Once a threat is identified or reported, the CIRT handles scoping, containment, remediation, and recovery. The Program’s goal is rapid detection and response while reducing risks related to data exposure or service disruption. Incidents can also be reported via dedicated portals and phone numbers. Post‑incident reports and lessons learned are produced.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI (British Standards Institute)
• ISO/IEC 27001 accreditation date: Sunday 27 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI (British Standards Institute)
• ISO 9001 accreditation date: Thursday 9 October 2025
• What the ISO 9001 doesn’t cover: The Colt ‘ISO9001 Certificate Scope Statement’ covers the ‘Sales and support of global network services, voice services and integrated solutions services, including management of shared infrastructure and associated systems’. Although the Colt Quality Management System (ISO9001) documentation refers to the Colt Service Management (ISO2000-1), Business Continuity & Resilience (ISO22301), Environment (ISO14001), Information Security (ISO27001), Data Privacy (ISO27701) & Sustainability ESG Rating (Eco-Vadis) Systems, these all are covered & managed separately outside of the QMS
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: ISO27701

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sexton@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.