AKITA SYSTEMS LIMITED
Microsoft Business Central Support Services (ERP)
Akita Intelligent Solutions offers flexible Microsoft Dynamics 365 Business Central support covering user assistance, troubleshooting, break/fix resolution, configuration oversight, data permissions and ongoing optimisation to keep ERP systems stable and aligned to business needs. Services are available as managed monthly packages or ad-hoc support with predictable pricing and proactive reviews.
Features
- Managed Business Central support plan
- Break/fix issue resolution
- SLA-based response times
- Expert Microsoft consultant access
- SLA-backed response times (two hours)
- Patch and update guidance
- Power Platform application support
- System performance monitoring
- Customisation troubleshooting
- Ongoing optimisation consultation
Benefits
- Reduced Business Central downtime
- Faster issue resolution
- Improved system reliability
- Enhanced user confidence
- Lower operational risk
- Secure and compliant configuration
- Better performance and stability
- Increased productivity
- Scalable support as business grows
- Cost-efficient support model
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
5 9 1 0 4 6 4 4 6 8 9 1 9 4 6
Contact
AKITA SYSTEMS LIMITED
Akita
Telephone: 0330 058 8000
Email: info@akita.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- Support services delivered remotely. On-site support requirements will incur additional costs and sit outside of the scope of the SLA.
User support
- Email or online ticketing support
- Yes
- Support response times
- 2-hour SLA
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Priority given to business critical issues
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau (UKAS accredited)
- ISO/IEC 27001 accreditation date
- Friday 18 January 2019
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau (UKAS accredited)
- ISO 9001 accreditation date
- Saturday 31 December 2016
- What the ISO 9001 doesn’t cover
- The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 56073cca-376a-486b-a991-0f76b99f23b2
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Cc55b424-1c83-4f89-8550-44e6b24ec430
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.