MINDERA UK LIMITED

Mindera AI platforms

We partner on cloud-hosted platforms providing end-to-end capabilities for development, deployment, with AI and ML models. Integrating AI lifecycle management with search and knowledge discovery tools to transform data into actionable intelligence and automate complex decision-making processes, Conversational, Computer Vision, Generative, Anomaly Detection, personalised and forecast AI Services.

Features

• Scalable SaaS AI platform with dynamic compute and storage performance
• Built-in analytics enable data exploration, reporting, and insight generation
• Tools support data preparation, model training, and production deployment
• APIs enable seamless integration, automation, and system interoperability
• Predictive analytics support forecasting, anomaly detection, and decision-making
• Generative AI and NLP enable advanced language and content capabilities
• Dashboards and visualisations make AI outputs easy to understand
• Comprehensive support and documentation ensure smooth onboarding and issue resolution
• Strong security controls ensure data protection and regulatory compliance
• Customisable AI solutions tailored to specific organisational requirements

Benefits

• Scales efficiently to meet demand without infrastructure management overhead
• Improves decision-making through clear insights, metrics, and reporting visibility
• Accelerates AI development and deployment with reduced technical complexity
• Simplifies system integration and enables end-to-end process automation
• Enables proactive planning and faster response to emerging risks
• Boosts productivity through intelligent language-driven automation and generation
• Improves transparency and understanding of AI-driven outcomes
• Reduces adoption risk with reliable support and clear guidance
• Protects sensitive data while meeting public sector compliance requirements
• Ensures AI solutions align closely with organisational needs and goals

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandy.finch@mindera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

594860123781999

Contact

Mandy Finch
07538796404
mandy.finch@mindera.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Mindera build AI solutions around the buyers requirements and may act as a standalone solution or can be a fully integrated extension to any commercially available (COTS) platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No constraints due to working with buyer on a bespoke service, to meet the buyers needs.
• System requirements:
  • Modern web browser required; Chrome, Edge, Firefox, or Safari supported
  • Windows, macOS, or Linux operating systems supported, including virtual desktops
  • Secure internet connection required using HTTPS with TLS 1.2+
  • No local software installation required for standard platform access
  • No additional buyer software licences required to use platform
  • Compatible with standard enterprise antivirus and endpoint security tools
  • Cloud-hosted service; no specialist on-premise hardware required
  • REST APIs available for integration using secure token authentication
  • Buyer network must allow outbound access to cloud services
  • Data stored and processed in compliant UK or EU environments

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Customised based on client requirements, all time and day options available at request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: For a number of clients, including online financial services company we have run extensive testing of an AI assistive chat bot built around the specific buyers call centre operation linking this into the backend data bases and CRM systems. We ran this for a period of 6 months prior to formal release.
• Onsite support: Yes, at extra cost
• Support levels: Mindera provides flexible support levels to keep analytics and business intelligence services reliable, secure, and effective throughout their lifecycle, aligned to service criticality and operating hours.; Level 1: delivers day-to-day assistance during agreed business hours. It includes access to documentation and user guidance, a service desk for incidents and requests, and resolution of common queries, known issues, and basic dashboard or reporting problems. Response and resolution times are agreed through SLA’s.; Level 2: builds on Level 1 with deeper technical expertise. Covering investigation and resolution of data quality, performance, and integration issues, configuration changes, and minor enhancements to dashboards and reports. Enhanced Support may include extended hours, faster response and resolution times, proactive monitoring, and scheduled service review meetings. Where required, this level can also provide access to a named Technical Account Manager or Cloud Support Engineer to coordinate issues, changes, and optimisation.; Level 3: provides specialist expertise for complex or critical issues, including advanced analytics, machine learning and predictive models, root cause analysis, and performance optimisation. It also offers guidance on information governance, security, explainability, and regulatory compliance.; All support follows government best practice for security, data protection, and service management, with documentation and knowledge transfer to support self-sufficiency.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Aligned to the UK Public Sector AI playbook we provide buyers with a guided onboarding, including account setup, access provisioning, and configuration aligned to organisational requirements. ; ; We provide step-by-step documentation, quick-start guides, and templates to help users begin using core AI features immediately, without needing specialist infrastructure or lengthy setup.; ; Buyers are supported with initial walkthrough sessions or knowledge transfer, covering platform capabilities, security controls, data handling, and best-practice usage. Where needed, we help users integrate the platform with existing systems using standard APIs and connectors, ensuring minimal disruption to current workflows.; ; The service includes sample datasets, pre-configured models, or starter use cases to help buyers see value quickly and understand how AI can support their objectives. Ongoing access to support channels, troubleshooting guidance, and learning resources ensures users can resolve issues and expand usage confidently.; ; This approach reduces adoption risk, accelerates time-to-value, and ensures users can begin using the AI platform quickly, securely, and compliantly, in line with public-sector delivery needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Buyers are given access to their datasets, AI model outputs, and any custom configurations in standard, machine-readable formats such as CSV, JSON, or Parquet. Where supported, API-based extraction enables automated or bulk retrieval, allowing seamless migration into other platforms or local systems. Predefined export templates and step-by-step instructions are provided to simplify the process and reduce risk of errors.; ; Data is encrypted during transfer, and all extraction operations are logged for audit and accountability purposes. A retention period is defined to give users sufficient time to complete migration, ensuring no data loss occurs.; ; Once extraction is complete, any remaining user data is securely deleted from the platform according to contract obligations, ensuring privacy and regulatory compliance. This process gives public-sector organisations confidence that their data remains accessible, portable, and secure, even after the AI service contract concludes, enabling a smooth transition to alternative platforms or internal systems.
• End-of-contract process: At the end of the contract, Buyers retain full control over their data and AI outputs. A structured offboarding process ensures that all datasets, model configurations, and analytics outputs can be exported in standard, machine-readable formats such as CSV, JSON, or Parquet. Where applicable, API-based extraction is available for bulk or automated data retrieval. A defined retention period ensures users have sufficient time to migrate data securely to alternative systems. Once data extraction is complete, any remaining information is securely deleted from the platform, in compliance with GDPR and other regulatory standards, ensuring privacy and reducing organisational risk.; ; The contract price includes access to the AI platform, standard compute and storage resources, built-in analytics, dashboards, APIs, and basic support services. Onboarding, user documentation, and access to standard AI/ML models are also covered.; ; Additional costs may arise for premium support, bespoke training, extended storage beyond agreed limits, high-volume compute usage, custom AI model development, or integration services that go beyond standard platform capabilities. ; All optional services are fully itemised, allowing buyers to choose enhancements according to their operational requirements, ensuring transparent pricing and clear cost management throughout the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Every application is built and based on buyer's technical requirements and scope of project with a mirrored feature set. Functionality differentiators are typically the limitation the mobile operating system limitations, should there be any.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Fully customised based on buyer's requirement and scope of project
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Numerous projects have successfully been through conceptual and beta testing phases with various clients. Each engagement and project is unique so all design and development work is created as a bespoke solution and with a statement of work
• API: Yes
• What users can and can't do using the API: Fully customised based on buyers requirements tro ensure users can set up the services and make changes without limitations based on agreed scope.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: This is fully customised and agreed with the buyer based on project scope. Following approval all aspects of customisation are detailed within the project scope or statement of work.

Scaling

• Independence of resources: For our Cloud Management AI platform, we ensure efficient workload management through dedicated resource allocation, dynamic scaling, and a resilient multi-tenant architecture. Compute, storage, and network resources are continuously monitored and optimised to maintain consistent, predictable performance under varying demand. Users experience reliable access to dashboards, analytics, and AI model training or deployment, without disruption from other tenants’ workloads. Automated resource management and performance monitoring guarantee service independence, transparency, and operational reliability, enabling public-sector organisations to use the platform confidently for mission-critical tasks while maintaining optimal performance throughout the contract period.

Analytics

• Service usage metrics: Yes
• Metrics types: All metrics and reporting are fully customised and agreed with the buyer according to project scope. The details are approved commercially and formalised in a Statement of Work within the contract. Examples of covered metrics include active users, dashboard access, data volume, and data quality, as well as performance indicators such as report load times and uptime. Business intelligence metrics, including reports generated and KPIs used, are included, along with support metrics like incident resolution times and security metrics such as access changes and audit events. This ensures transparency, accountability, and informed decision-making throughout the contract.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ALL Commercially of the Shelf platforms, Adding features and Support

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Where buyer data is hosted in their own cloud environment, data export is not normally required, as the buyer retains continuous access to all data throughout the contract. Data remains within the buyer’s cloud tenancy in structured, commonly used, and machine-readable formats.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Mindera provides high availability for the AI platform through tiered service-level agreements (SLAs) defined for each engagement. The Standard SLA guarantees 99.9% monthly uptime; Enhanced SLA provides 99.95% with multi-availability zone redundancy; Premium SLA delivers 99.99% with regional failover. Coverage includes AI APIs, platform UI, orchestration endpoints, and scheduled AI workflows operated in the buyer’s cloud. Exclusions include customer-initiated changes, third-party outages, force majeure, and scheduled maintenance of up to 60 minutes per month with 72 hours’ notice.; ; Availability is monitored every five minutes using synthetic probes and real-user monitoring. Uptime is calculated as one minus unavailable intervals divided by total intervals. Buyers can access real-time dashboards, monthly SLA reports, and root-cause analyses for P1 incidents within five business days. If SLA targets are not met, service credits are applied automatically to the next invoice according to the SLA tier. Remedies include 10% credit for 99.0–99.9% uptime, 25% for 95.0–99.0%, and 50% for below 95.0%. For time-and-materials engagements, equivalent no-cost engineering hours are provided. SLA terms, monitoring, and remedies are fully customised, agreed with buyers, and documented in the Statement of Work, aligned with project scope and contractual requirements.
• Approach to resilience: Our Cloud AI platform is designed to provide high resilience and service continuity. Core infrastructure is deployed with redundancy across compute, storage, and networking components, ensuring service continuity in the event of hardware or network failures. Platform workloads, including model training, inference, and data processing, are distributed and can failover automatically to maintain availability.; ; The service supports horizontal and vertical scaling, load balancing, and automated recovery to handle increased demand or component failures without impacting performance. Data replication, backup, and secure storage ensure that critical datasets and model artefacts are protected and recoverable. Monitoring and alerting systems detect potential issues proactively, enabling rapid intervention where needed.; ; Detailed datacentre architecture and setup information is available on request, under appropriate confidentiality terms. These measures ensure that the AI platform remains reliable, secure, and operational, even during hardware failures, network disruptions, or high-demand periods, providing consistent access and predictable performance for all users.
• Outage reporting: Mindera provides comprehensive outage reporting to ensure buyers have timely, clear, and actionable information about service availability. Each buyer receives access to a fully customised, per-tenant status dashboard or secure portal showing component and regional health, incident timelines, maintenance schedules, and historical uptime. Access is protected via SSO, with incident data also available through authenticated APIs and signed webhooks, including incident ID, severity, affected components, start time, estimated resolution, and remediation updates. Opt-in notifications can be delivered via email, SMS, Slack/Teams, or PagerDuty/Opsgenie, while maintenance notices are shared through calendar feeds. In-product banners highlight active incidents and link to runbooks and workarounds.; ; Our incident management process ensures initial P1 notifications within 15 minutes, updates at least every 30 minutes, preliminary root-cause analysis within 24 hours, and full post-incident analysis within five business days. All communications are timestamped, versioned, and audit-logged, with export options to SIEM via OTLP or syslog. Test alerts validate notification paths and on-call escalation procedures.; ; Incident history, postmortems, SLA impact summaries, and notifications are retained for 12 months. All processes, integrations, and notifications are fully customised to each buyer and documented in the Statement of Work, ensuring alignment with project scope, service criticality, and contractual requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Our AI platform enforces strict access controls to protect buyer data and service integrity. Access to management interfaces, dashboards, data pipelines, CI/CD, and cloud environments is granted on a least-privilege, role-based (RBAC) basis. Administrative and support access is secured through multi-factor authentication (MFA) and single sign-on (SSO). All access is logged, monitored, and audited, with regular account and permission reviews. Temporary or contractor access is time-limited and formally authorised. These controls provide secure, controlled, and fully auditable access, ensuring compliance with buyer-specific requirements while maintaining operational security and service reliability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Aligned to ISO27001 Mindera follows a comprehensive set of information security policies and processes to protect the confidentiality, integrity, and availability of buyer data. Our approach aligns with UK GDPR, public sector security expectations, and recognised industry best practice, applying security-by-design and risk-based controls throughout the service lifecycle.; ; Our policies cover information security governance, data classification and handling, identity and access management, encryption, secure development, vulnerability management, incident response, and business continuity. Policies are reviewed regularly and updated to reflect changes in legislation, threat landscapes, and technology.; ; Accountability for information security sits with senior management and supported by designated security leadership responsible for policy ownership, risk management, and compliance reporting. Clear reporting lines ensure security risks, incidents, and audit findings are escalated appropriately and addressed promptly. Delivery teams, engineers, and support staff have defined security responsibilities embedded into their roles and delivery processes.; ; We ensure policies are followed through mandatory security training, secure development practices, peer review, and automated controls such as access logging and monitoring. Regular assurance activities, including internal reviews and audits, validate compliance. Security incidents are managed through a formal incident response process, ensuring timely investigation, communication, and remediation in line with contractual and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our AI platform follows structured configuration and change management processes ensure stable, secure, and reliable service delivery. All components, including AI models, applications, data pipelines, infrastructure, and configurations are tracked, versioned, and documented throughout lifecycle using tools such as Git, Jira, and a configuration management database.; ; Proposed changes are assessed, approved, and implemented through aformal change management processes. Security impacts are reviewed, covering data protection, access controls, dependencies, and potential vulnerabilities. Changes are tested prior to deployment, and monitoring with automated rollback procedures ensures minimal disruption. This approach maintains service integrity, protects sensitive data, and supports continuous, secure AI operations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Aligned with ISO27001 and ITIL Mindera follows a risk-based vulnerability management process protecting analytics and business intelligence services. Potential threats identified through continuous monitoring, automated vulnerability scanning, dependency analysis, and secure code reviews. Vulnerabilities are assessed based on severity, exploitability, and impact to buyer data and services.; ; Patches are prioritised by risk, with critical vulnerabilities addressed as soon as practicable, typically within days. High and medium risks follow defined remediation timelines, with compensating controls applied where immediate patching is not possible.; ; Threat intelligence is sourced from vendor security advisories, cloud provider alerts, recognised vulnerability databases, and government-backed cyber security guidance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Aligned with ISO27001 and ITIIL Mindera uses continuous protective monitoring to identify and respond to potential security compromises. Centralised logging and automated alerts monitor authentication, access activity, configuration changes, and data usage to detect anomalous behaviour.; ; When a potential compromise is identified, the incident response process is immediately triggered, including containment, investigation, and remediation actions. Incidents are assessed, prioritised by severity, and escalated through defined security reporting lines.; ; Critical security incidents are investigated within minutes of detection, with buyer notification and ongoing updates provided in line with agreed SLAs. Post-incident reviews are completed to strengthen controls and prevent recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mindera operates a structured ITIL incident management process with pre-defined procedures for common operational and security events, including service outages, performance issues, data incidents, and security alerts. These processes define clear roles, escalation paths, and response actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 402331d9-1da0-4985-a90d-3d7b3560678d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f0742cc-17f2-4962-a944-e3390666f88f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandy.finch@mindera.com. Tell them what format you need. It will help if you say what assistive technology you use.