INSIGHT DIRECT (UK) LTD

Tenable One

Tenable One is an Exposure Management Platform unifying visibility across your attack surface for proactive risk reduction. You can allocate licenses across multiple components, including Tenable Vulnerability Management, Tenable Security Center+, Tenable Web App Scanning, Tenable Cloud Security, Tenable Identity Exposure, Tenable OT Security, and Tenable Attack Surface Management.

Features

• Single platform aggregates all asset data for comprehensive risk visibility.
• Automatically discover and maintain a continuously updated, consolidated asset inventory.
• Calculates a prioritized score based on threat and vulnerability data.
• Advanced scanning and analysis detects misconfigurations, vulnerabilities, and risky assets.
• Maps attacker routes from the internet to critical assets/systems.
• Provides up-to-the-minute dashboards and detailed reporting on security posture.
• Identifies and mitigates weaknesses in Active Directory for identity governance.
• Continuously monitors cloud environments for configuration drift and security risks.
• Connects risk insights with ticketing systems for streamlined remediation efforts.
• Specialized passive monitoring for industrial control systems and operational technology.

Benefits

• Prioritise critical risks by identifying the most dangerous vulnerabilities.
• Directly send risk data to ticketing systems, accelerating patch/fix cycles.
• Measure security progress with actionable and trendable Lumin Exposure Score
• Instantly visualize and understand attacker paths targeting your critical assets.
• Consolidate data from multiple sources into one comprehensive dashboard.
• Reduce manual data correlation by leveraging automated threat intelligence integration.
• Shift from reactive patching to preventative exposure management strategies.
• Continuously identify all internet-facing and internal assets without manual searches.
• Effectively translate technical risk into clear, business-relevant security metrics.
• Easily audit and secure Active Directory configurations, preventing identity attacks.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

599137865553988

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: On-premise options for OT Security, AI Security and Vulnerability Management can also be deployed and linked back in to the platform.
• Cloud deployment model: Public cloud
• Service constraints: None - Maintenance is included for the length of the subscription.
• System requirements:
  • Latest versions of Chrome, Firefox, Safari, or Microsoft Edge.
  • Different scanners and sensors can be installed on customers environments
  • Requirements differ per sensor/scanner.
  • Details for each are on the Tenable documentation website.

User support

• Email or online ticketing support: Yes
• Support response times: Tenable's Advanced Support plan, included with the Tenable One subscription at no additional cost, offers 24x7x365 technical assistance. Communication methods include Phone and Chat support, accessible via the Tenable Community.Initial response times are tiered by severity:; ; Critical (P1) is <2 hours, ; High (P2) is <4 hours, ; Medium (P3) is <12 hours, and ; Informational (P4) is <24 hours.; ; This plan is designed to ensure timely resolution of technical issues and usage questions. Upgraded support plans, like Elite Support, are available for an additional fee.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: VPAT (Section 508) reports are available for all of our products online at https://www.tenable.com/section-508-voluntary-product-accessibility
• Onsite support: No
• Support levels: Tenable provides three main support levels: Standard, Advanced, and Elite support.; ; Support Levels (https://www.tenable.com/support/plans):; ; Standard Support: Typically included with Nessus Professional subscriptions.; ; Advanced Support: Included with most enterprise subscriptions, such as Tenable One, Tenable Vulnerability Management, and Tenable Security Center. It offers 24x7x365 phone and chat support with tiered response times (e.g., P1 Critical is <2 hours).; ; Elite Support: The highest level of support. Cost :Standard and Advanced support are generally included in the annual subscription price for their respective products. Elite Support is an upgraded service available for an additional fee. Its cost is not publicly listed and is provided via quote. ; ; Dedicated Personnel:Tenable's Elite Support plan includes access to a Dedicated Level 2 Elite Technical Support Engineer (TSE) who possesses intimate knowledge of the customer's environment, providing proactive and holistic case management. While not explicitly labeled ""Technical Account Manager"" or ""Cloud Support Engineer"" as a separate offering, the Elite TSE role provides the functions of a dedicated technical resource. Tenable also employs Cloud Security Engineers and other specialized technical staff internally.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Tenable offers a comprehensive suite of implementation programs, onsite and online training, and extensive user documentation to support customers throughout their deployment and ongoing operations. Implementation programs are tailored to the size and complexity of each environment, including Tenable ProServ Deploy, Adopt, and Optimize, and feature onsite or remote engagement with Tenable's Professional Services team for installation, configuration, integration, testing, and commissioning.; ; Onsite training is available through instructor-led courses for up to 16 participants, delivered either at customer locations or virtually, with hands-on labs and certification options. ; ; Online training is offered in multiple tiers—Introduction, Fundamentals, Specialist, and Expert—through self-paced OnDemand courses and live virtual classrooms, accessible 24/7 via Tenable University and the Tenable community portal. Training topics span asset management, vulnerability management, sensor deployment, web application scanning, and cloud security. User documentation is comprehensive, including product manuals, release notes, changelogs, and compliance guides, all accessible at https://docs.tenable.com.; ; Additional resources such as YouTube tutorials, community forums, and certification programs further empower users and administrators to maximize their use of Tenable solutions. For more information, visit https://www.tenable.com/education.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Tenable provides a crucial, limited-time window for customers to extract their data after a contract ends.; ; Data Extraction Timeline; Access Period: Customer data stored in the Tenable Cloud Platform is typically retained for up to 30 days following the subscription termination or expiration date. This 30-day window is the only period during which data access and extraction is guaranteed.; ; Deletion: All customer data will be deleted by Tenable after this 30-day grace period expires.; ; Extraction Methods; Users must proactively extract their data using the tools available within the platform:; ; API Exports: This is the most efficient and recommended method for large volumes of data. Users can leverage Tenable's REST APIs (primarily Tenable Vulnerability Management APIs) to programmatically export:; ; Asset and metadata lists; ; Vulnerability findings; ; Scan results and logs; ; User Interface (UI) Exports: Users can generate and download reports, asset lists, and finding details directly from the web interface in formats like CSV, JSON, and PDF.; ; Users are advised to initiate the data extraction process well in advance of the contract end date.
• End-of-contract process: Tenable does not offer migration services out of our software onto other platforms.; ; At the end of a Tenable contract, customers are required to cease using any software or hosted services purchased and certify to Tenable that all copies of the software have been returned or destroyed. Individual scan data can be exported on demand from the UI and via API, with bulk export options available. Data is accessible in .nessus, CSV, PDF, and HTML formats. The price of the contract includes access to all standard product capabilities under the unified Tenable.one pricing model, which covers features such as Agentless Assessment, Infrastructure as Code scanning, and container image scanning. There are no hidden costs for third-party integrations, API usage, data export, or reporting. Professional services are available. Customization, and integration efforts are available at standard rates and may incur additional costs based on scope and service type. Customers remain responsible for any outstanding payment obligations if terminated for cause or convenience.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Tenable One service interface is a unified, web-based platform designed for Exposure Management. Its core is the Global Exposure View and Centralized Asset Inventory, providing comprehensive visibility across IT, Cloud, OT, and Identity assets. The interface uses dashboards to visualize the Tenable Lumin Exposure Score (CES), a risk-based metric, with trend data and peer benchmarking. It features Attack Path Analysis to map likely threats and allows users to drill down into specific assets and vulnerabilities for prioritized remediation and reporting.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing is based on general product knowledge along with manual testing.
• API: Yes
• What users can and can't do using the API: Tenable One leverages APIs from its core components to offer extensive automation. See https://developer.tenable.com/; ; Service Setup via API: Users can perform initial configuration and deployment tasks, such as creating new user accounts, configuring access controls and user groups, and defining networks or asset groups. Key setup is done by generating Access Keys and Secret Keys in the UI, which are then used to authenticate all subsequent API requests. This allows for automated deployment of scanners and agents.; ; Making Changes via API: Users can programmatically manage most operational aspects. This includes scheduling and launching scans, creating and modifying scan policies, importing third-party data, and exporting asset and vulnerability data for integration with external systems (like ticketing or SIEM). Changes are typically executed using standard REST methods like POST, PUT, and PATCH.; ; Limitations: The primary limitations are Rate Limiting and Concurrency Limiting to ensure service stability for all customers.; ; Rate Limits restrict the number of API requests a single user can make per minute.; ; Concurrency Limits restrict the number of simultaneously running jobs, such as a maximum of 25 active scans and up to 10 concurrent export requests per customer container. Additionally, large tasks are often processed asynchronously via export endpoints.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize the Tenable One service to align the platform with their specific organizational needs and security priorities.; ; What Can Be Customized?; Dashboards and Reporting: Users can create custom dashboards and reports from scratch or using templates, adding or modifying widgets to display specific risk metrics, vulnerability trends, and KPIs relevant to their role or business unit.; ; Asset Categorization (Tagging): Users can create custom rule based tags to logically group assets from different sources (IT, Cloud, Web Apps) for focused analysis and visualisation.; ; RBAC: Roles and permissions can be defined to control user access to specific data, actions or assets.; ; Asset Criticality Rating (ACR): ACR is automatically assigned but can be modified by the customer to reflect the true importance of individual assets to the organisation.; ; How Users Can Customize?; Primarily through the platforms web-based User Interface.; ; Who Can Customize?; Customization privileges are determined by the user's Role and Permissions:; ; Administrators – Access to all features.; ; Scan Managers and Standard Users - Create, edit, and export their own dashboards and reports, and assign tags to in-scope assets.; ; Custom Roles can be created by Administrators to precisely define user rights such as the ability to create but not delete dashboards.

Scaling

• Independence of resources: Tenable One runs on a multi-tenant cloud architecture, which employs mechanisms to guarantee resource availability and isolation.; ; The platform achieves this by enforcing Rate and Concurrency Limits on resource-intensive activities like API requests and concurrent scan exports. If heavy customer activity negatively impacts the platform, these limits activate to prevent a ""noisy neighbor"" effect. Furthermore, data is logically segregated into unique customer containers or cells using technologies like Elasticsearch clusters, ensuring that one customer's high demand does not degrade the performance or stability experienced by other tenants.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Tenable

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: Users primarily extract data from Tenable One using two methods:; ; API Endpoints: The most robust way for large or automated data exports. Users utilize the Tenable Vulnerability Management APIs to request and download raw vulnerability findings, asset inventory, and logs in JSON or CSV formats, often in chunks.; ; User Interface (UI): For smaller, ad-hoc exports, users generate reports or export data directly from dashboards, the Findings page, or Scan Results pages. Available formats include CSV, JSON, PDF, and native .nessus files.; ; These methods allow for customization of data fields and filtering before export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • Native .nessus files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON: Used for API imports of structured asset/vulnerability data.
  • CSV: Used for importing lists e.g. scan exclusions, credential files.
  • .nessus: The standard proprietary format for completed scan results.
  • XML: The foundation of the proprietary .nessus scan result structure.
  • SCAP/OVAL: Supported open standards for importing compliance/configuration audit data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tenable provides a robust Service Level Agreement (SLA) for its SaaS products, including Tenable Vulnerability Management and Tenable One, guaranteeing 99.95% uptime. This commitment is measured by a third-party monitoring service and publicly reported at http://status.tenable.com and http://uptime.tenable.com. If Tenable does not meet the guaranteed uptime in any calendar month and the customer is negatively impacted, service credits are issued as the sole and exclusive remedy for unavailability or performance degradation. These credits are applied toward renewals and are not offered as money-back during the current license term. This approach aligns Tenable with leading cloud vendors. The SLA covers access to the Cloud Services user interface, Single Sign-On, and API authentication, excluding customer infrastructure issues. Tenable’s SLA is publicly accessible and includes versioning and revision history. Customers can monitor service quality and measurable parameters as agreed in the SLA. For further details, Tenable’s Service Level Agreement documentation is available at https://static.tenable.com/prod_docs/tenable_slas.html.
• Approach to resilience: Tenable’s data center setup leverages the robust infrastructure of Amazon Web Services (AWS) to deliver high levels of resiliency for its cloud-based platforms. Critical system components are distributed across multiple, isolated Availability Zones, each engineered for independent operation and high reliability. Tenable’s SaaS systems are designed for restoration within 48 hours, with automated processes swiftly redirecting traffic in case of failure to minimize downtime. Core applications are deployed to an N+1 standard, ensuring that if a data center fails, sufficient capacity remains to load-balance traffic across operational sites. Each data region has a designated disaster recovery (DR) replication site, maintaining a near-time backup replica of data. These replicas are encrypted with the same methods as the source sites and physically located near the source to reduce latency during fail-over and maintain data sovereignty. Backups are performed daily, weekly, and monthly, with access restricted to authorized personnel. Tenable’s business continuity and disaster recovery plans are tested annually, and recovery exercises are conducted to validate readiness. Data stays within the specified region, and AWS’s physical security controls further enhance protection. This comprehensive approach ensures Tenable’s infrastructure is resilient, secure, and capable of supporting uninterrupted business operations.
• Outage reporting: Tenable reports service outages through a transparent, public incident response status portal available at http://status.tenable.com/. This portal provides real-time visibility into both planned and unplanned outages, with historical uptime data also accessible. Uptime metrics are measured by a third-party monitoring service and displayed publicly. Notification of an outage is made within 48 hours and sent to the data breach contact notification on file via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: The end-user authenticates the users, not Tenable. Options include; ; Username and password; Single Sign-On (SSO) via SAML 2.0; Multi-factor authentication (MFA) through SAML brokers (Okta, Ping, Duo, etc.) or SMS one-time codes; API key authentication; OAuth; OpenIDConnect; Basic, Kerberos, Digest, NTLM, and Certificate Authentication.
• Access restrictions in management interfaces and support channels: Tenable restricts access to management interfaces and support channels by enforcing the principles of least privilege and need-to-know. Only authorized personnel receive the minimum access required for their job and only for the necessary duration. All privileged access is approved, monitored, logged, and revoked immediately after session termination. Activities are continuously audited, and suspected misuse is promptly investigated. Customers control access to their data, and Tenable support engineers are granted temporary access only with explicit customer authorization during support cases. Technical and organizational controls ensure robust protection and accountability for all access events.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: The end-user authenticates the users, not Tenable. Options include; ; Username and password; Single Sign-On (SSO) via SAML 2.0; Multi-factor authentication (MFA) through SAML brokers (Okta, Ping, Duo, etc.) or SMS one-time codes; API key authentication; OAuth; OpenIDConnect; Basic, Kerberos, Digest, NTLM, and Certificate Authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Tenable follows a comprehensive suite of information security policies and processes aligned with ISO 27001, NIST, and Cloud Security Alliance (CSA) frameworks, as well as US-CERT guidelines and best practices. These policies cover areas such as acceptable use, access management, incident response, patch management, vulnerability management, secure software development lifecycle, data handling, privacy compliance, security configuration standards, business continuity, and disaster recovery. All policies are documented, enforced, and reviewed annually to address evolving threats and organizational changes.; ; The reporting structure is well-defined: Tenable’s Chief Security Officer (CSO) oversees the Information Security team and is responsible for establishing and maintaining the information security management framework. The Information Security Steering Committee (ISSC) holds executive responsibility for the Information Security Program, ensuring that appropriate controls are in place. The InfoSec Team maintains and monitors compliance with security policies, while the Physical Security Team manages personnel and asset security.; ; Management takes formal action to support information security through documented direction, explicit assignment of responsibilities, and verification of execution. Coordination across teams ensures the implementation and monitoring of policies. For further details, refer to the attached Tenable Policies and Infosec Org Chart 2025.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Tenable conforms to recognized standards, including ISO/IEC 27001:2022, SOC 2 Type 2, and the Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM). Tenable has completed a CSA assessment, which is available in the CSA STAR registry, and maintains ISO/IEC 27001:2022 certification. Tenable's Information Security Management System (ISMS) is independently certified. While Tenable has not been measured against ISAE 3402 or SSAE-18, Tenable Vulnerability Management and Tenable Cloud Security have completed SOC 2 Type 2 audits.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Tenable employs a risk-based vulnerability management process, performing internal scans daily, weekly, and monthly across infrastructure, applications, databases, and endpoints. Potential threats are assessed using threat intelligence, AI, and machine learning, prioritizing remediation with Vulnerability Priority Rating (VPR) and Asset Criticality Rating (ACR). High and critical vulnerabilities are addressed first, with critical patches typically deployed in under an hour using automated VM templates—often within 24 hours of public disclosure. Tenable sources threat intelligence from its research team, the National Vulnerability Database, CVE, CERTs, vendor bulletins, and partners like ReversingLabs, Threat GRID, IID, and ThreatConnect.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tenable employs continuous monitoring with real-time threat alerts, leveraging intrusion detection systems, SIEM, and automated tools to identify potential compromises such as malicious activities, data leaks, and unauthorized access attempts. When a potential compromise is detected, Tenable's incident response process—guided by NIST and US-CERT best practices—ensures rapid investigation, containment, eradication, and recovery. Notification of a data breach or security incident is made within 48 hours, with technical support available 24/7/365. For critical (P1) incidents, Tenable's response time objective is under 2 hours, ensuring swift action to protect customer environments.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tenable maintains a clearly defined incident response and management process, aligned with NIST and US-CERT frameworks, and reviewed annually. Pre-defined processes exist for common events such as DDoS attacks, data breaches, and ransomware. Users report incidents via Tenable Technical Support, available 24/7 (https://www.tenable.com/support#contact-support), or through designated data breach notification contacts. Incident reports are communicated to affected parties within 48 hours by email, detailing incident facts, mitigation steps, and recommended actions. Tenable documents and tracks incident activities, ensuring transparency and compliance with regulatory requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trials typically include the full Exposure Management capabilities: unified visibility, Asset Inventory, Exposure Scoring, and Attack Path Analysis across various environments, dependent on customer requirements. It usually does not include permanent deployment or full-scale, dedicated technical resources. The trial period is limited-time, often 30 days for evaluation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Atlas
• ISO/IEC 27001 accreditation date: Sunday 13 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Atlas
• ISO 9001 accreditation date: Tuesday 1 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Be7ce590-de10-486e-8431-2e10891a8979
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.