| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £400.00 | |
| Technical architect | £1,000.00 | |
| Senior technical architect | £1,200.00 | |
| Lead technical architect | £1,450.00 | |
| Principal technical architect | £1,700.00 |
PLM PARTNERSHIP LTD
Siemens PLM Cloud Consultancy and Support
PLM Partnership Ltd provides consultancy and support for Siemens PLM solutions in cloud and hybrid environments. The service covers strategy, architecture, configuration, integration and ongoing technical support to help public sector organisations deploy, operate and optimise Siemens and EQ technologies PLM platforms including Polarion, Teamcenter and MI
Features
- Siemens PLM cloud architecture and technical consultancy
- Teamcenter configuration and integration support
- Cloud and hybrid environment operational support
- Incident, problem and change management support
- Performance tuning and system optimisation services
- Upgrade, patching and remediation support
- Integration support with CAD and enterprise systems
Benefits
- Reduces risk when operating Siemens PLM in cloud environments
- Improves stability and reliability of PLM services
- Speeds resolution of technical and operational issues
- Enables efficient operation of live PLM platforms
- Improves performance of cloud-hosted PLM systems
- Reduces reliance on internal specialist resources
- Supports long-term operability and service continuity
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@plmpartnership.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
5 9 9 8 7 4 7 0 7 6 8 4 5 5 1
Contact
PLM PARTNERSHIP LTD
Richard Buckle
Telephone: 01453 543 164
Email: info@plmpartnership.com
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- End user training coordination
- Other
Service scope
- Service constraints
- This service does not include software licences, cloud hosting, or infrastructure provision. Support is primarily delivered remotely during UK business hours, with on-site support available by agreement. Buyers are responsible for providing access to required environments and third-party systems. The service supports Siemens PLM platforms and does not cover non-Siemens PLM products.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Initial response is provided within one business day during UK working hours, Monday to Friday. Response times may vary depending on issue priority and agreed support arrangements. Weekend and out-of-hours support can be provided by prior agreement and may be subject to additional charges.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat support is provided by human operatives using standard web-based communication tools. Users can communicate using plain text and are not required to use audio or video. The service does not require specialist software. If web chat is not suitable, users can contact support via email or phone as an alternative. Accessibility requirements can be discussed in advance and reasonable adjustments made where possible.
- Web chat accessibility testing
- Formal accessibility testing with assistive technology users has not been conducted. Where accessibility needs are identified, alternative support channels such as email or phone support are available, and reasonable adjustments can be agreed with the buyer.
- Support levels
-
Support is provided on a consultancy-led basis with support levels tailored to buyer requirements. Standard support is delivered during UK business hours, Monday to Friday, and charged on a time and materials basis at the published day rates. Enhanced support options, including extended hours or prioritised response, can be provided by agreement at additional cost.
PLM Partnership Ltd manages all resourcing for the service. Support activities are delivered by appropriately skilled Siemens PLM consultants assigned by the supplier. The service does not include a dedicated technical account manager by default; however, a lead consultant or cloud support engineer can be assigned where required, subject to commercial agreement. - AI chatbot
- No
Supplier type
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Siemens DISW and eQ Technologic
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,200.00 | |
| Head of test | £1,400.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- E55a1511-1237-467b-a294-9758b5a240e1
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@plmpartnership.com.
Tell them what format you need. It will help if you say what assistive technology you use.