ENTSERV UK LIMITED

DXC Technology - UPtime Experience Gateway

A responsive, customer-branded experience for browser or mobile, delivering DXC Modern Workplace services. It enables service desk access, ticket management, device lifecycle support, notifications, and self-help knowledge. Integrated with ITSM platforms, SSO, and AI assistants, it automates requests for fast, low-touch resolution and improved productivity.

Features

• Single Access Point For services, requests, and approvals.
• Omni-Channel Support with integrated chat, voice, and digital assistant
• Knowledge Integration Search articles and self-help via ServiceNow integration.
• Personalized Notifications Multi-channel alerts for outages, updates, and approvals.
• Workflow Management Continuously evolving workflows designed into code
• Experience Analytics Tracks usage, XLAs, and operational insights for improvement.
• Responsive web interface will work on any device
• ITSM agnostic Integrates with any ITSM system.
• News articles Broadcast the latest updates to your colleagues.

Benefits

• Boost productivity resolving issues quickly with automation and self-service.
• Cut costs by reducing dependency on service desk agents.
• Gain visibility with access IT services, information, news and assets.
• Deliver a modern experience through a personalized, intuitive interface.
• Accelerate fulfillment by automating workflows for common requests and approvals.
• Enable seamless integration with ITSM, HR, and authentication systems.
• Empower mobility. Providing access anywhere via web and mobile app.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

600219839047947

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT service management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DXC Technology Offering for: UPtime Device Management, UPime Digital Assistant, UPtime Experience Analytics, and UPtime Marketplace.
• Cloud deployment model: Public cloud
• Service constraints: No.
• System requirements: Pre-existing IT service management

User support

• Email or online ticketing support: Yes
• Support response times: Configurable, typically 24x7 service desk.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have dedicated tests for guidelines to meet WCAG 2.2AA, But not with specifically with assistive technology users.
• Onsite support: No
• Support levels: DXC provides 24x5x365 support for all UPtime Experience Gateway components, ensuring continuous assistance for incidents, service requests, and inquiries. Support is prioritized by severity:; Priority 1 (Emergency): Service down for all users or security breach. Acknowledgment within 15 minutes; hourly updates during business hours.; Priority 2 (Business Critical): Major service degradation or suspected security vulnerability. Acknowledgment within 30 minutes; updates every 2 hours.; Priority 3 (Important): Single-user issue with no workaround. Acknowledgment within 1 hour; initial response within 4 hours; daily updates.; Priority 4 (Standard): Minor incidents or routine requests. Updates provided during business hours.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: On-line training and user guide with train the trainer sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data does not reside in our system. Data remain in customer system of record.
• End-of-contract process: DXC Responsibilities; Disable customer access to the UPtime Experience Gateway.; Identify a primary contact for disengagement activities.; Request return of all DXC documentation and certification that no copies remain.; Delete any customer data associated with the service.; Provide templates for any key workflows for customer to implement in their new system.; Customer Responsibilities; Assign a primary contact and provide resources for disengagement.; Return DXC documentation and certify no copies are retained.; Delete all DXC code and applications from user devices.; Close network ports and remove DXC access credentials.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Through standard MS Office facilities.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully responsive solution sizes appropriately to the device. Functionally equivalent across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The UPtime Management Console is the administrative hub for managing analytics, device lifecycle, and operational insights within the UPtime ecosystem. It provides structured dashboards for:; Admin Analytics – Usage reports, infrastructure cost, API health, and mobile app metrics.; Device Management Analytics – Fleet status, refresh schedules, and compliance insights.; Support & Service Analytics – Incident trends, service request performance, and SLA tracking.; Software & Third-Party Analytics – Application usage, license optimization, and external integrations.; Dashboards can be native, embedded (Power BI), or punch-out links to external tools, offering flexibility for account teams.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Branding & Appearance; UPtime supports customer-branded front-end design, including logos, color schemes, and language localization for a consistent corporate identity.; Feature Enablement; Modules like Marketplace, Digital Assistant, and Experience Analytics can be selectively enabled or disabled based on business requirements or regional constraints.; Configurable Catalogs & Approvals; The Marketplace allows organizations to configure product catalogs, supplier integrations, and approval workflows to align with procurement policies.; Workflow Orchestration; Intelligent workflows can be tailored to integrate with existing ITSM systems and adapt to account-specific processes, ensuring seamless service delivery.; Language & Localization; Multilingual support and regional adjustments (e.g., disabling features for local compliance) are available for global deployments.

Scaling

• Independence of resources: UPtime is deployed in a customer‑dedicated Azure subscription within the DXC tenant.; ; This guarantees strict environmental isolation:; Prevents workloads of one customer or user population affecting another; Enforces separation of compute, memory, storage, and network resources

Analytics

• Service usage metrics: Yes
• Metrics types: Web & mobile usage volumes; User activity patterns; Feature usage; Session data; Device/browser distributions
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Strong industry-standard encryption (AES-256).; Azure Datacenter storage meets ISAE 3402 https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-soc-1
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: No user data is stored.
• Data export formats: Other
• Other data export formats: No data download format as data is not stored.
• Data import formats: Other
• Other data import formats: No data is stored.

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Encryption: TLS (Version 1.2 or above) by default but we can setup site-to-site VPN; Authentication: Azure Active Directory (Entra ID) - OIDC
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encryption: TLS (Version 1.2 or above); Private Endpoints / Azure Private Link ensure traffic remains on Azure’s private backbone.; Azure Virtual Networks (VNets) with subnets to isolate tiers

Availability and resilience

• Guaranteed availability: 99.0% availability
• Approach to resilience: Available on request.
• Outage reporting: User‑Facing In‑portal outage banners & chat‑entry outage messages; ITSM / Announcements: Outage notices published via integrated Knowledge systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: UPtime restricts access to management interfaces and support channels through the customer’s identity provider—Azure AD or Okta—enforcing secure Single Sign‑On and authenticated entry only. Azure Front Door validates all authentication traffic, while dedicated tenant isolation and network restrictions ensure only authorised users reach backend services. UPtime’s role‑based controls limit what features, data, and administrative functions each user can access, including the ability to constrain who can view management consoles or interact with support tools. Support channels inherit permissions from the customer’s ITSM platform, ensuring only authenticated and authorised users can raise, act on, or manage tickets.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UPtime inherits DXC's enterprise-wide security and information‑handling policies, including:; DXC Information Security Policy; This governs confidentiality, integrity, and availability of all DXC-managed information assets. It includes:; Security Incident Reporting & Management; System resiliency expectations; Controls aligned to DXC’s environment, regulations, and best practices; Sensitivity labelling standards for information classification; ; UPtime Service Operations (Incident Response & Escalation); Service definition documents outline:; 24x5x365 operational support; Prioritised incident handling; Security-related incident response SLAs, e.g.; P1: service down/security breach → 15‑minute acknowledgement; P2: suspected security vulnerability or attack → 30‑minute acknowledgement; ; Where UPtime is delivered into secure or UK‑regulated accounts, DXC applies additional policies such as DXC4411 UKSA Security Policy & Standards, including:; Approved encryption (BitLocker); Geographic residency constraints; Additional handling rules for sensitive client information; Restrictions on M365 usage and data handling; Removal of sensitive data when staff leave a secure account
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Platform configuration changes follow standard DXC change‑management processes, run by DXC CloudOps.; Application releases also align with DXC’s standard processes and occur in agreed maintenance/change windows with the customer and Operations Team.; Azure PaaS deployment with environment parity (dev/test/stage/prod).; Infrastructure‑as‑Code (IaC) using Bicep, ensuring repeatable and audited environment changes.; CI/CD pipelines in Azure DevOps run automated build, test, security scanning, and deployment steps before anything moves to production.; API interactions secured via OAuth2/OIDC, APIM (API Management) validations, TLS, and managed identities.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: UPtime runs on Microsoft Azure PaaS and uses Azure Security Center / Microsoft Defender for continuous security monitoring. This provides:; Automated vulnerability detection across workloads, configurations, identities, and network boundaries; Threat intelligence–driven alerts; Built‑in industry benchmarks (e.g., CIS) for assessing compliance; Mandatory remediation activities performed by DXC’s Modern Workplace (MW) security and engineering teams; DXC mandates vulnerability assessments for all SaaS services:; Independent 3rd‑party application penetration testing every year; Additional penetration testing after significant releases or architectural changes; Formal remediation plans tracked to closure
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: DXC UPtime uses continuous protective monitoring through Azure Security Centre and Microsoft Defender to detect threats, misconfigurations, and vulnerabilities in real time. Azure Front Door and its integrated WAF protect the platform edge by blocking malicious traffic and enforcing secure ingress. DXC CloudOps provides 24x7 monitoring, logging, and rapid response to security events from globally accredited delivery centres. Automated code scanning (SonarQube, Fortify, CodeQL) identifies issues early in development, while live telemetry and platform analytics highlight emerging risks. This multi-layered approach enables fast detection, swift remediation, and proactive prevention of issues before they impact users.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: UPtime integrates directly with the customer’s ITSM platform, ensuring all incidents follow standard, auditable processes with fast, prioritised response. Users can report issues via the UPtime Portal, mobile app, Teams chat, or the Digital Assistant, with automated classification and routing accelerating triage. Integrated Service Desk chat and AI-assisted workflows reduce resolution time and increase accuracy. Real‑time notifications keep users informed of progress. Continuous telemetry from devices and analytics surfaces early warning signals, enabling proactive issue identification before incidents escalate. This unified model delivers faster acknowledgement, quicker root‑cause isolation, and consistently improved service outcomes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 2-week trial to a dedicated demo environment containing the full UPtime suite: Experience Gateway, Digital Assistant, Device Management, Marketplace, Analytics, and ServiceDesk. It includes branding, DXC test data, animated workflows, key user journeys such as ordering, device health, ticketing, multichannel access, approvals, and automated remediation.
• Link to free trial: Will need to contact DXC for further information

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.