GLADSTONE MRM LIMITED

GladstoneGo

Gladstone, leading supplier of Leisure Management Services to Public Sector, delivers cloud software and services to manage members, resources and payments. Our secure, UK-hosted solutions streamline admissions, enrolment, bookings, payments, communications and reporting, improving customer experience. We provide implementation, training, support and continuous updates, ensuring compliance, resilience and value.

Features

• AI powered, joining, booking, payments CRM
• Fully integrated tablet based ePOS for bookings and digital payments
• Digital tickets and passes: QR/NFC, Apple/Google Wallet download
• Segmented automated communications via email, SMS, and push
• Role-based dashboards, KPI analytics reporting, and forecasting
• Participation, inclusion, and KPI reporting with AI and machine learning
• Integrated payments, fully managed service: Direct Debit, recurring card payments
• Dynamic member retention, reward and health outcome tools.
• Flexible membership options with full discount and promotion management
• Open RESTful API for any integration

Benefits

• Most trusted LMS digital partner serving majority of public operators
• Regular on site meetings and account support with development summits
• Accelerate customer adoption and experience >50%
• Improves service speed and reduces staff workload
• Boosts retention with automated, targeted customer communications
• Enables evidence-based planning with real-time performance insights
• Supports public reporting and strengthens funding and audit evidence
• Improves income collection and reduces payment administration
• Strengthens compliance with secure, resilient cloud hosting
• Evidence value of your facility on social value and NHS

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@gladstonesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

602956898113376

Contact

Deborah Blythe
07881013859
tenders@gladstonesoftware.co.uk

About the service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: - Static IP required for additional Security; - Hardware Service required for some versions of POS hardware.
• System requirements: GBG Validation Services (optional)

User support

• Email or online ticketing support: Yes
• Support response times: Gladstone Support Framework (SLTs); ; Response:; Critical - 4 Hours; High - 20 hours; Medium - 40 hours / next working day; Low - 80 House / next working day; ; Standard Support: Monday-Friday 7am-7pm, Weekend Call Back Service; Out of House Support: 7am-11pm Mon-Sun.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: Monday- Friday 7am-7pm + Weekend Call Back Service; Cost of support and maintenance is included in the licence fees (SaaS); ; Out of House Support: Monday to Sunday 7am-11pm. ; Additional cost applicable.; ; Dedicated experienced account manager provided for all contracts. Regular face-to-face and virtual meetings included.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Gladstone helps customers start using our service through the Gladstone Change Framework—a structured, collaborative approach that takes you from scoping to confident go-live and business-as-usual support. The framework is tailored to the size and complexity of the project, ensuring the right activities are applied without adding unnecessary overhead.; ; We begin with initiation and scoping, agreeing a clear Terms of Reference that sets objectives, deliverables, roles, milestones, success measures, and the information we need from you. Delivery is supported by strong project governance, including an agreed plan, regular progress meetings, and consistent status reporting covering achievements, next steps, and risks/issues.; ; To build user capability, we provide training options to suit your organisation, including trainer-led remote or onsite sessions and digital e-learning. Where helpful, we use a train-the-trainer approach so your internal leads can train wider teams, supported by guidance on configuration and best practice.; ; Alongside training, users have access to online help and user documentation, plus customer support channels for day-to-day queries. Before go-live, we complete readiness checks, including confirmation that training and key acceptance activities are complete. After launch, we provide structured handover, with ongoing support available through Customer Support, Customer Success, Professional Services, and your Account Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Gladstone’s exit process is designed to provide a secure, controlled transition while ensuring data protection and end-of-contract compliance. Gladstone create SFTP user account for your nominated representative to enable direct data transfer to your network. A fresh database backup is produced, placed in a password-protected zip file, and made available via the SFTP site. You have a two-week window to retrieve the data; once this period ends, the SFTP account and the zip file are deleted. A separate backup remains in Gladstone’s backup location for a further four weeks and is then securely deleted.; ; During the exit, Gladstone updates its Helpdesk and CRM systems to mark your organisation as a non-customer, limiting support to assistance with accessing the SFTP site during the transfer period. At the end of the two-week retrieval window, Gladstone contacts you to confirm successful download and address any final questions.; ; Once you confirm retrieval, Gladstone permanently deletes remaining customer data, removing associated references from domain user accounts, files, folders, backups, and websites in line with contractual and regulatory requirements. Access is revoked by disabling portal firewall rules, deactivating user accounts (and VPN accounts where applicable), and shutting down internal and external websites to prevent further access
• End-of-contract process: Gladstone’s exit process is designed to provide a secure, controlled transition while ensuring data protection and end-of-contract compliance. Gladstone begins by creating an SFTP user account to enable direct data transfer to your network. A fresh database backup is produced, placed in a password-protected zip file, and made available via the SFTP site. You have a two-week window to retrieve the data; once this period ends, the SFTP account and the zip file are deleted. A separate backup remains in Gladstone’s backup location for a further four weeks and is then securely deleted.; ; During the exit, Gladstone updates its Helpdesk and CRM systems to mark your organisation as a non-customer, limiting support to assistance with accessing the SFTP site during the transfer period. At the end of the two-week retrieval window, Gladstone contacts you to confirm successful download and address any final questions.; ; Once you confirm retrieval, Gladstone permanently deletes remaining customer data, removing associated references from domain user accounts, files, folders, backups, and websites in line with contractual and regulatory requirements. Access is revoked by disabling portal firewall rules, deactivating user accounts (and VPN accounts where applicable), and shutting down internal and external websites to prevent further access
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and and desktop service is the same, only the UI layout will change depending on device used.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Gladstone Go Consumer Interface with WGAG 2.2 Compliant for client facing interactions.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The interface supports keyboard navigation, screen readers and other assistive technology, with clear labels, logical focus order and sufficient contrast. It is responsive and adaptable adjusting to different screen sizes and user preferences. Users receive clear confirmation of actions system status updates and helpful error messages.
• API: Yes
• What users can and can't do using the API: Gladstone’s RESTful API enables clients to integrate third-party apps or build bespoke website journeys with data exchange for login, member actions and subscriptions, governed by secure access and available endpoints.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Gladstone apps are highly configurable so leisure operators can tailor them to local policies, programmes and customer journeys without rebuilding the software. Admin users can customise operational setup (activities, booking sheets, subscriptions, block bookings), data capture (user fields) and role-based views (screen profiles). Communications can be customised through segmentation, automated member journeys and reusable email/SMS templates, ensuring the right messages reach the right audiences at the right time. Reporting and insight can be tailored using role-based dashboards and custom reports via the Universal Reporting Connector for preferred BI tools. Customisation is typically managed by admins, comms teams and analysts.

Scaling

• Independence of resources: Gladstone protects users from being affected by demand generated by other users through tenant isolation, resource controls, and scalable infrastructure. Workloads are logically separated, with quotas, throttling, and rate limiting to prevent any single customer or client from consuming disproportionate capacity. Burst activities such as bulk communications, imports, and reporting are handled through queue-based processing to smooth peaks. Core service tiers can scale elastically to maintain throughput and response times, supported by planned headroom during predictable leisure-sector peaks. Performance is continuously monitored (latency, errors, utilisation, queue depth, database health) with proactive alerting, capacity management, and ongoing optimisation.

Analytics

• Service usage metrics: Yes
• Metrics types: Gladstone provides service metrics covering both operational performance and customer outcomes. Support service performance metrics include helpdesk response and resolution times, incident volumes by priority, first-time fix rate, escalation rates, and customer satisfaction scores, with visibility of SLA attainment and trends over time. Service status metrics include platform availability/uptime, planned maintenance windows, unplanned interruptions, incident communications, and restoration times, helping customers monitor service health and continuity. Business KPIs are delivered through Gladstone reporting tools, enabling organisations to track participation and membership trends, utilisation and capacity, bookings and attendance, revenue and yield, programme performance, and customer engagement—supporting evidence-based planning and outcomes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Gladstone data exporting enables you to securely extract your information for reporting, reconciliation, or exit. Exports can include membership/customer records, bookings/attendance, subscriptions, payments and other operational data. Users select the dataset, date range and filters, then export in standard formats (e.g., CSV) for use in spreadsheets or BI tools. Where deeper or automated access is needed, data can be provided via reporting connectors/integrations. For end-of-contract export, Gladstone creates a fresh database backup, packages it in a password-protected file, and makes it available via SFTP for a defined retrieval window before secure deletion.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Gladstone’s cloud platform is hosted on Microsoft Azure, using managed PaaS services designed for high resilience and availability. For example, Azure SQL Database provides a 99.99% availability commitment (and up to 99.995% where zone redundancy is enabled and supported).; ; At this time, Gladstone does not publish a separate, Gladstone-specific availability SLA; instead, availability commitments are underpinned by the SLAs provided by Microsoft for the Azure services used within the solution.; ; If Microsoft does not meet its stated availability commitments for an eligible Azure service, customers may be entitled to service credits under Microsoft’s SLA terms (which can be up to 100% of the monthly cost for the affected service, depending on the circumstances and service/tier).; ; Where Azure service credits are successfully claimed and received for the hosting components supporting the Gladstone service, these credits can be applied against the relevant hosting charges in line with the customer’s contract and invoicing arrangements
• Approach to resilience: Gladstone’s cloud service is designed for resilience by using Microsoft Azure managed PaaS components and platform controls that reduce single points of failure and support rapid recovery. The service is continuously monitored 24/7, with alerting across critical infrastructure. On detection of a critical fault, automated recovery/resolution processes are triggered to restore service as quickly as possible (for example, restarting failed components and re-establishing connectivity), and incidents are tracked through to closure.; ; The underlying datacentre setup benefits from Azure’s resilient design, including redundant power, cooling and networking within the hosting environment, and service architectures that can be deployed with high availability across resilient infrastructure. Where supported, services can be configured to use availability zones/region redundancy to maintain continuity if an individual datacentre zone experiences disruption. Data protection is implemented through regular backups and controlled restore procedures to support recovery from data loss or corruption, with retention and recovery objectives agreed as part of the service design.; ; Our approach aligns to the UK government’s ‘Asset protection and resilience’ principle. Detailed technical architecture, configuration, and disaster recovery options are available on request.
• Outage reporting: We report outages using a combination of a public status page and proactive notifications:; ; Public dashboard: Yes. We publish live service status and incident updates on our Cloud Service Status page so users can quickly see current impact and progress updates.; ; API: We provide a machine-readable feed (RSS) for incident history/updates, which customers can use to integrate status updates into internal dashboards and monitoring tools.; ; Email alerts: Yes. Users can subscribe to email notifications to be alerted when an incident is created, updated, or resolved (alongside optional SMS/text notifications where enabled).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Gladstone supports Single Sign-On (SSO) to simplify access and strengthen security for users of our cloud services. SSO enables users to authenticate using their organisation’s existing identity provider, reducing password reuse and improving user experience. Where configured, administrators can centralise account provisioning and access policies, enforce strong authentication controls (such as Multi-Factor Authentication), and apply conditional access rules in line with organisational security requirements. SSO also improves auditability by consolidating sign-in activity within the organisation’s identity platform. Gladstone’s SSO approach supports consistent, role-based access to applications while helping customers meet internal governance and compliance expectations.
• Access restrictions in management interfaces and support channels: Access to Gladstone management interfaces and support channels is restricted to authorised users only. We apply multiple authentication and access control methods, including IP whitelisting to limit access to trusted networks, and Active Directory authentication with unique user accounts and passwords to ensure user-level traceability. Where users need to access the service securely away from approved networks (for example remote working or when using 4G/5G connectivity), VPN access can be provided to establish an encrypted connection and extend network controls. These measures help reduce unauthorised access, support stronger identity assurance, and maintain secure administrative and support interactions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Gladstone supports Single Sign-On (SSO) to simplify access and strengthen security for users of our cloud services. SSO enables users to authenticate using their organisation’s existing identity provider, reducing password reuse and improving user experience. Where configured, administrators can centralise account provisioning and access policies, enforce strong authentication controls (such as Multi-Factor Authentication), and apply conditional access rules in line with organisational security requirements. SSO also improves auditability by consolidating sign-in activity within the organisation’s identity platform. Gladstone’s SSO approach supports consistent, role-based access to applications while helping customers meet internal governance and compliance expectations.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Gladstone is committed to preserving the confidentiality, integrity and availability of all physical and electronic information assets. This protects our reputation and commercial interests while supporting legal, regulatory and contractual compliance.; ; We operate an established governance framework aligned to ISO/IEC 27001 (Information Security Management) and ISO 9001 (Quality Management) and are fully accredited. Our Information Security Management System (ISMS) sets the organisation’s direction and commitment to information security within the defined ISMS scope, including the policies, standards, processes and controls used to manage risk.; ; Reporting structure and accountability: Gladstone has a dedicated ISMS Manager responsible for overseeing the ISMS, coordinating risk management activities, and ensuring that non-conformities and exceptions are identified, recorded, assessed and handled in line with documented ISMS procedures. Security responsibilities are embedded across teams, with management oversight to ensure controls remain effective and proportionate.; ; Ensuring policies are followed: The ISMS applies across the business and all offices, covering Gladstone equipment and information wherever it is processed (on Gladstone premises, client networks, or other networks). We maintain continuous compliance through documented procedures, governance reviews, internal auditing and continual improvement, taking account of relevant internal/external issues, stakeholder expectations, and interfaces and dependencies with third parties.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Gladstone operates full change control throughout the contract. All changes are captured in a formal Request for Change (RFC), documenting the rationale, scope, implementation plan and timelines, impact assessment, and any additional costs. Each RFC is presented to the Project Board for review and approval to ensure clear understanding of impacts to service delivery, cost and schedule before implementation.; ; Infrastructure is managed using Infrastructure as Code (IaC). Configuration items and changes are version-controlled in source control, enabling full lifecycle tracking, auditability and rollback. Security impact is assessed as part of RFC review and technical peer approval prior to check-in
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Gladstone manages vulnerabilities through an ISO27001-aligned approach, supported by our Operations Security procedure (IO-12). We assess threats through continuous logging and monitoring, including auditing of all authentication activity (successful and failed) and monitoring of key security event log IDs. AppLocker is used to control application execution, with associated event logs monitored for policy breaches or anomalous behaviour. Automated email alerts notify relevant teams of suspicious activity for rapid investigation and response. Patching is prioritised based on risk/criticality and deployed as quickly as practicable within controlled change processes. Threat intelligence is informed by vendor security advisories and platform/security monitoring outputs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Gladstone operates protective monitoring aligned to our ISO27001-certified ISMS. Potential compromises are identified through security logging, alerting and review of key events (for example unusual authentication activity, access anomalies and policy violations), supported by automated notifications to prompt timely investigation. When a potential compromise is detected, it is reported to our Security Officer and triaged, contained and remediated in line with our documented ISO27001 incident management procedures and applicable data protection legislation. We assess impact, preserve evidence where required, and implement corrective actions to prevent recurrence. Incidents are responded to promptly on identification, with escalation based on severity and risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Gladstone operates an incident management process aligned to our ISO27001-certified ISMS and applicable data protection legislation. We maintain pre-defined procedures for common security and service events, including triage, severity classification, containment, eradication, recovery and lessons learned. Users can report incidents via agreed support channels (for example, the service desk/email/portal), or directly to their account contact, and incidents are logged and tracked through to resolution. Security incidents are escalated to our Security Officer, who coordinates investigation and response in line with documented processes. We provide incident communications during resolution and a post-incident report summarising timeline, impact, root cause and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: NQA
• ISO/IEC 27001 accreditation date: Wednesday 25 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: NQA
• ISO 9001 accreditation date: Wednesday 25 September 2024
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: NCC
• PCI DSS accreditation date: Wednesday 15 January 2025
• What the PCI DSS doesn’t cover: Gladstone are currently in engagement with URM to ratify current scope from 2024 audit as assessor noted in last report that requirements were not tested rather than not appliable. We do not hold any CDE but as a service provider want to ensure the applicable requirements are all audited and satisfised to the correct standard.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 035f0b3a-7c07-4eac-bfef-32526d49d041
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 19c1b67d-4adc-4bd3-aace-67e4465ba97b
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@gladstonesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.