HYLAND UK OPERATIONS LIMITED
Lot 3 - Implementation, Migration, Training, and Tech Support Services
Implementation and migration services for Hyland's OnBase and Alfresco products.
Features
- Passionate team committed to helping realise your full solution potential
- Our goal is to be your advocate; strategies are customer-centric
- Professionals specifically trained and experienced in key functional areas
- Standard project methodology for all project planning and implementation
- Experienced migration and conversion specialists supporting your objectives
- Training and solution documentation delivered with implementation
- Wide portfolio of services to support your evolving needs
- Online community portal to access resources, user communities and experts
- Self-service and assisted support options
- 24/7 phone access for system down support
Benefits
- A team which genuinely cares and wants you to succeed
- A trusted partner, not just a supplier
- Support from a team which truly understands your needs
- Flexible, customised delivery, focused on fulfilling each customer’s unique needs
- You only commit limited resources familiar with the legacy system
- Learn core skills in a supportive environment using relevant materials
- Be part of a community – exchange ideas, request enhancements
- Complete support system designed to meet your business needs
- Expertise when you need it
- Support when you need it most
Business architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Enterprise architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Network architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Security architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Solution architect
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Chief data officer
| £2,000.00 |
£2,000.00 |
Chief information security officer
| £2,000.00 |
£2,000.00 |
Chief technology officer
| £2,000.00 |
£2,000.00 |
Cyber security audit and assurance
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security governance and risk management
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security monitoring
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security incident response
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security vulnerability management
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security digital forensics
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security testing
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Cyber security secure design
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Analytics engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data analyst
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data ethicist
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data governance manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Data scientist
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Machine learning engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Performance analyst
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Application operations engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Business relationship manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Change and release manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Command and control centre manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
End user computing engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
IT service manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Incident manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Infrastructure engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Infrastructure operations engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Problem manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Service desk manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Service transition manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Business analyst
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Delivery manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Digital portfolio manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Product manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Programme delivery manager
| £2,000.00 |
£2,000.00 |
Service owner
| £2,000.00 |
£2,000.00 |
Quality assurance testing (QAT) analyst
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Test engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Test manager
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Development operations (DevOps) engineer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Frontend developer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Software developer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Accessibility specialist
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Content designer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Content strategist
| £2,000.00 |
£2,000.00 |
Graphic designer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Interaction designer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Service designer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Technical writer
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
User researcher
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
| £2,000.00 |
£2,000.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
EY CertifyPoint, a certification body based in the Netherlands.
-
ISO/IEC 27001 accreditation date
-
Friday 31 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Hyland’s ISO/IEC 27001:2022 certification covers the Hyland Cloud-hosted solutions and supporting infrastructure within its defined ISMS scope. It does not include on-premises deployments, customer-managed environments, or products not yet fully integrated into the ISMS. Additionally, third-party data centers are excluded from Hyland’s internal audits, as they maintain their own certifications.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
BSI
-
ISO 9001 accreditation date
-
Tuesday 25 February 2025
-
What the ISO 9001 doesn’t cover
-
Neither OnBase nor Alfresco, as standalone solutions, can be ISO 9001 certified but, based on the implementation and related process, these products can assist organizations in their efforts to comply with ISO 9001.
Hyland UK Operations Limited ISO 9001:2015 certificate covers the sale, implementation and technical support of Hyland solutions.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
0cc7ac81-8e02-4c8b-8ccb-a7e903e880bf
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
Yes
-
Any other security certifications
-
SOC 2
Social value
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Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
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How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
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How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
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Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Break down barriers to opportunity
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By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
governmentcontracts@hyland.com.
Tell them what format you need. It will help if you say what assistive technology you use.