SOFTWIRE TECHNOLOGY LIMITED

Ironbridge

Ironbridge is a cloud-based data integration and intelligence platform that connects disparate sources into a unified, governed data model. Accessible via web interface and API, it enables analytical and operational applications in regulated environments with built-in data quality, lineage tracking and portability controls.

Features

• Integrates data from databases, documents, streams and batch feeds
• Creates unified data model without requiring data duplication
• Supports analytical and operational workloads in one platform
• Real-time streaming and batch processing capabilities
• Built on open standards ensuring full data portability
• Comprehensive data lineage, provenance and governance
• Fine-grained access controls with complete audit trail
• Pre-certified for regulated sectors
• Dedicated onboarding team included with platform licence
• Straightforward off-boarding with data export in open formats

Benefits

• Accelerate time to value
• Eliminate vendor lock-in with open formats and APIs
• Reduce operational overhead
• Enable analytical and operational decision-making from unified data
• Meet regulatory requirements with built-in governance
• Scale flexibly with one month notice to adjust tiers
• Maintain full visibility of data lineage and history
• Integrate with existing systems and external catalogues
• UK-based support team with Security Clearance capability
• Retain complete ownership and control of your data

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Group-tenders@softwire.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

605796500454831

Contact

Alex Wolff
02074857500
Group-tenders@softwire.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Data Modelling

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Metadata Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The platform requires periodic updates to maintain security and functionality. Updates are managed by Softwire with minimal disruption to service. Buyers will be notified of scheduled maintenance windows in advance.
• System requirements: Up to date web browser

User support

• Email or online ticketing support: Yes
• Support response times: Varies depending on issue severity and support plan. ; ; Response times and support arrangements can be tailored, including different response times for weekends or out-of-hours support where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided at a standardised level. The specific support plan required is determined at Softwire's discretion based on deployment scope. All plans include service desk access, active platform monitoring, Security Operations Centre coverage and incident management. For additional details, please see the Pricing document and Service Definition Document. We are able to provide a technical account manager and cloud support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ironbridge onboarding follows a structured approach: (1) Scoping phase to understand the data landscape, compliance requirements and priority use cases; (2) Platform deployment and configuration; (3) Data integration to connect source systems and establish the unified data model; (4) Application delivery to build initial applications and dashboards; (5) Transition to operations with knowledge transfer. The dedicated Ironbridge team works alongside buyer stakeholders throughout. Training can be provided through documentation, hands-on workshops and ongoing support from the delivery team. Additional information available on request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data stored in Ironbridge can be exported in standard, non-proprietary formats including Parquet, CSV and JSON. The platform is built on open standards (Apache Iceberg, OpenLineage) ensuring data remains portable. The delivery team will assist with data extraction, including export of datasets, data lineage, metadata and documentation of data structures and transformations. Ironbridge is designed to prevent vendor lock-in, with data portability as a core principle. Additional information available on request.
• End-of-contract process: Following successful data extraction and buyer confirmation, all buyer data will be securely deleted from Ironbridge infrastructure, including backups. Confirmation of deletion will be provided in writing. The delivery team will provide reasonable assistance during transition to alternative platforms, including knowledge transfer and technical documentation. This service is included in the contract. Additional information available on request.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Ironbridge provides a web-based interface for platform management, data exploration, dashboard access and application interaction.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The platform interface has been tested for compatibility with assistive technologies including screen readers and screen magnification software. Text and graphics can be resized, and on-screen focus indication is provided for interactive elements.
• API: Yes
• What users can and can't do using the API: Ironbridge provides APIs for data access, integration with external systems, observability, audit trails, data lineage and governance. Users can query and export data, integrate with business intelligence tools, access metadata and lineage information, and build custom applications. API documentation and guidance on best practices can be provided on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Ironbridge can be configured to integrate with a wide range of data sources and destination systems. Custom data ingestion connectors can be developed for specific source systems. Applications built on the platform can be tailored to specific use cases and requirements. The platform can be configured to integrate with buyer identity providers, external data catalogues (e.g. Microsoft Purview) and governance systems.

Scaling

• Independence of resources: Each buyer environment is logically isolated. The platform uses dedicated resources on a per-buyer basis to ensure performance is not affected by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Platform usage metrics including MIU consumption, data volumes, API calls, user activity and system performance. Detailed audit logs of all user and system activity.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data from Ironbridge in a variety of open, non-proprietary formats. The platform is built on open standards to ensure data portability. The delivery team can assist with data extraction requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Parquet
  • Standard REST APIs
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Parquet
  • Database connections (JDBC/ODBC)
  • Real-time streams
  • Flat files
  • API integrations
  • DICOM

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Level of availability is agreed during onboarding based on buyer requirements. Service Level Agreements can be provided on request. Users are compensated via MIUs if agreed SLAs are not met.
• Approach to resilience: The platform is deployed in a highly available configuration with redundancy across multiple availability zones. Failover between zones is automatic. Regular automated backups are performed and stored in geographically separate locations. Additional information available on request.
• Outage reporting: Email alerts, dashboard notifications, isolated status page, and by direct telephone call if necessary or requested.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: The platform supports integration with buyer SAML 2.0 or OIDC Single Sign-On solutions for user authentication, where applicable.
• Access restrictions in management interfaces and support channels: Access to the platform is controlled through role-based access controls following the principles of least privilege. Softwire staff access to buyer environments is limited to authorised personnel who have been onboarded to the specific project. Access is regularly reviewed and updated when responsibilities change.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Softwire maintains comprehensive information security policies aligned with ISO/IEC 27001. Policies cover access control, data protection, incident management, business continuity and secure development. Policies are reviewed annually and communicated to all staff. The Security Operations Centre provides continuous monitoring and incident response capability. Additional information available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Platform changes follow a controlled process including review, testing, security impact assessment, and approval before deployment. Buyers are notified of significant changes in advance. The platform follows continuous deployment practices enabling security patches and updates to be applied with minimal disruption.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Softwire operates a vulnerability management process including regular vulnerability scanning, third-party penetration testing (at least annually), and monitoring of external sources and software dependencies for vulnerabilities. Findings are prioritised based on severity and tracked through to resolution. Security patches are applied promptly based on risk assessment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The Security Operations Centre provides round-the-clock active monitoring of platform infrastructure. This includes intrusion detection, anomaly detection and alerting. Alerts are triaged and escalated based on severity. Incident response capabilities are available 24/7.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Softwire maintains an incident management process for events that may affect the security, availability or confidentiality of the platform. This includes procedures for notification, escalation, mitigation and documentation. Incidents are logged, prioritised by severity, and tracked through to resolution. Post-incident reviews are conducted for significant issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Based on customer requirements. Initial evaluation is available at no charge.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Tuesday 25 October 2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Tuesday 28 March 2023
• What the ISO 9001 doesn’t cover: Calibration
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 73e322b4-012f-44a1-8fc0-59fbca38d2b4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7d3792b1-84b5-4705-925e-3e1b774171af
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Group-tenders@softwire.com. Tell them what format you need. It will help if you say what assistive technology you use.