INCLINE IT LIMITED

Active F

ActiveF is a cloud-native SaaS accounting and finance solution. It is intended to be the primary accounting solution for an organisation as well as supporting treasury management, reporting and forecasting/budgeting.

Features

• Purchasing
• Sales
• Fixed Assets
• Treasury
• Reporting
• Intercompany
• Multi-entity
• Multi-currency
• Forecasting & Budgeting
• Automation

Benefits

• Automation
• Value For Money
• Component Accounting
• Resilience (99.99% uptime)
• Integrations freely available
• User configurable
• CIS/RCT
• Responsiveness
• Zero-downtime upgrades

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@incline-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

610811846784268

Contact

Sales
0845 330 3225
sales@incline-it.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Modern Web Browser
• System requirements:
  • Internet or data connection
  • Office 365 licences required to view excel outputs
  • Modern Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: P1 - 1 working hour P2 - 2 working hours P3 - 4 working hours P4 - 1 working day P5 - 5 working days Service desks are monitored out of hours and will be responded to on a reasonable endeavours basis outside the business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included within the core subscription charge. Service Desk 09:00-17:00 Monday to Friday excluding English Public Holidays. Service Desk Tool 24x7x365 for logging issues and viewing the status of them. Account Management - every 6 months (every 3 months immediately following a go live) Account Manager will be a front-end user or finance professional Financial skillsets will be made available where required to support issues. Technical IT skills will be made available as/when required although customers are unlikely to require this. Support levels provided are standard to all customers. Additional support can be made available for a short period following go live upon request and agreement as to the requirement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a guided walkthrough and support around the solution configuration and ensure that customers proceed through the defined control gates to ensure that the configuration dependencies are achieved before we go any further. We will consider customer feedback and requests. The specific steps are supplied ahead of time and these sessions are run remotely. User training is normally delivered remotely, however we do offer on-site training if the customer feels this is the best method to achieve the outcome for an additional charge. User documentation and training videos are provided as standard and accessible 24x7 for users to refer to.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Page in the solution
• End-of-contract data extraction: Users are able to extract their own data using the export functions and data querying available in the solution.
• End-of-contract process: Customers are expected to export their own data and we will provide guidance should it be required. If a customer requires something in addition then this will be chargeable. Our fundamental principle is that users should be able to do what they need to do themselves without the need for a consultant to support them. At 23:59 of the termination date the access will be revoked. All data will be destroyed 30 days after the termination date. Should an extension be required it will be started from the termination date.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Expenses module only due to requirement for mobile working making this area a responsive screen.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: We have formal separation between layers of the application.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Working with RNIB
• API: Yes
• What users can and can't do using the API: There are numerous API end points that customers could interact with. There all have the potential to be a client end point, however the customers will need to provide the requirement and intention and we reserve the right to decline to provide an API if we feel there is a security concern, an intellectual property concern or a right that the third party or customer could take down the service. API's that are available are documented to explain how they can be interacted with and what they can achieve. Limitations will be defined against the specific requirements to ensure service performance and continuity above all else.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation resides in the configuration options of which there are numerous. This is all front-end configuration that requires no technical resource to utilise. We do not allow customisation in the code as every customer receives the same underlying solution. If customisation is required we ask customers to record the request with us and we will triage to assess whether the solution would be enhanced by the change or if it is an organisation specific request, in which case we will consider alternatives to achieve the outcome with the features that are available and we will not branch the code for a single customer.

Scaling

• Independence of resources: We have architected the solution to scale horizontally and vertically to address peaks in demand on the service. This has been through a technical solution review with AWS. Areas of greatest concern tend to be reporting based and this is specific to each customer and addressed via a separate server.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, via numerous dashboards through the solution.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using the querying capability in the front-end.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99%, Service credits are available
• Approach to resilience: The service is designed with security and uptime at the core. Separation allows blast-radiuses to be minimised, whilst we deliver the service predominantly via serverless technology and technically across 6 datacentres.
• Outage reporting: Service desk alert and proactive communication to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Controls
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001, ISO 9001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SDLC and ISO 27001 governance dictates the approach taken with full version history with automated testing, manual testing and regression testing to ensure releases succeed. Security assessment is undertaken in real-time on all environments and any concerns are addressed.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threat reviews are undertaken quarterly with weekly security reviews in between to consider the granular level threats with operating system patches applied within 14 days and code level threats amended and released with the release cycle every 2-4 weeks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Monitoring is in place and all threats are reviewed regularly. We endeavour to resolve any threats within 2-4 weeks of identification, sooner if the threat is severe. Security issues will be prioritised ahead of standard service queries or new releases.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Processes are all in place and pre-defined to ensure consistency of approach and speed of resolution. We have two routes into the service desk for incidents. 1. Automated reporting by the monitoring solution - with pre-defined resolution paths, or 2. Users record incidents via the service desk or over the phone Incident reports will be shared with customer where appropriate and we communicate with customers when required to advise on ongoing incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We occasionally offer a free trial period or a free parallel running period, typically 3 months. Full system access will be granted at that time.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Saturday 6 March 2021
• What the ISO/IEC 27001 doesn’t cover: We have completed statement of applicability with 100% coverage to the standard.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 13 July 2020
• What the ISO 9001 doesn’t cover: We have 100% coverage under the QMS
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6efd269c-74fa-4ea4-915d-0025386416c3
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@incline-it.com. Tell them what format you need. It will help if you say what assistive technology you use.