Tandem Health AB

Tandem AI Medical Scribe

Tandem, AVT, MHRA class I medical device. Dictation, real-time transcription and summarisation of consultations and meetings. Multi-speaker conversations, AI generated structured clinical notes and downstream communications with Secretarial Function, Clinical Coding and Clinical Decision Support. Save to record through EPR integration. Compliant documentation for clinicians across care settings, enhancing workflows.

Features

• Ambient scribe, Real time AI transcription, multi speaker, multidisciplinary conversations
• Automated notes, referral letter, discharge, OPD letter, template library
• Smart dictation, Digital dictation, voice commands, dot phrases, Human-in-the-loop
• EPR integration, EHR, EMIS, SystmOne, Cerner, post-market surveillance, bias mitigation
• Structured clinical coding, SNOMED ICD-10,OPCS-4, clinical letter generation
• Onward patient communication, note personalisation, communication workflow, assign to colleague
• Cloud-first, Windows, Web-pugins, ISO13485, UKCA, GDPR, DSPT, Cyber Essential certified
• Offline functionality, multilingual capability, translation, ward round, clinics, house visits
• DCB0129, DTAC, ISO27001, DCB0160, Natural Language Processing, Machine Learning, NLP
• Pre-charting. Clinical decision support. Clinical Task Automation,

Benefits

• Time savings; automated documentation, reduced administrative burden, speech to text
• Improved patient experience maintains eye contact during consultations, optimised engagement
• Maintain high clinical accuracy in noisy environments, including ambulance, ED
• Reduced cognitive load minimising administrative workload and after-hours work
• High-quality, standardised notes supported by audits for accuracy, bias mitigation
• Faster clinic throughput enabling more appointments without compromising care quality
• Efficient hospital flow. Quicker discharge. Reduced staff churn.
• Accessibility; WCAG 2.2 AA compliant, multi-language and dialect support
• Instant patient communication with structured outputs aiding continuity of care
• UKCA, CE marked, Class IIa certification in progress

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Katie.baker@tandemhealth.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

615569096299547

Contact

Katie Baker
+447535615710
Katie.baker@tandemhealth.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Our technology stack auto-scales as demand requires, with no overhead. Built on scalable Microsoft Azure architecture (TypeScript, Python, Kubernetes, PostgreSQL).; ; Load-tested for high concurrency, auto-scales via Kubernetes (Azure Kubernetes Service). Capacity planning in line with ISO27001. Compute heavy processing like transcription and summarisation is balanced within the Azure EU data boundary for low-latency and redundancy. Our technology’s ability to scale is proven as we have scaled to support 3,000 practices, 25 trusts and ~17,000 users in 8 months in England. Average uptime of >99.97%. We operate a zero planned downtime process including making changes backwards compatible, enabling enhancements without downtime.
• System requirements:
  • Software operates as standalone, web-based/native application or integrated with EHR
  • Standalone application/native application, a modern web browser is required.
  • Ensure internet connectivity and compliance with minimum IT security standards.
  • Including protection against unauthorised access.
  • Microphone is required for real-time transcription use.
  • Daily normal operations traffic less than 10MB
  • Tandem Scribe requires access to the domains [login.tandemhealth.ai] and [app.tandemhealth.ai]
  • 0.5 Mb/s internet upload speed is required.
  • Weekly client update requires 15MB download.

User support

• Email or online ticketing support: Yes
• Support response times: We offer UK based live chat support with a team of dedicated, UK-registered clinicians; Monday to Friday: 9am - 6pm, excluding Saturday, Sundays and Bank Holidays.; ; Our Webchat supports 1000 customer interactions/month with a target response time of 30 minutes. Customers may also contact our dedicated support email support@tandemhealth.se, where incoming messages are triaged by the Tandem Support Team and logged into the Intercom and QMS complaint registers.; ; We support 1400 customer interactions/month with a target response on the same day.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Our webchat support software (Intercom) has been audited and meets EN301548 / WCAG 2.1AA guidelines compliance (as per Intercom published accessibility statement. Interface design items include:; - elements clickable by keyboard; - have focus states; - supports screen readers (text is readable/navigable, adds visually hidden text, removes mouse hover); - optimised for colour contrast.; ; The platform uses simple language (reading age under 10), minimum words per page, and supports translation tools, e.g., Google Translate. This aids users with assistive or learning needs.; ; In 2025, we have resolved over 6600 user conversations and support messages in our customer support portal, crucially influencing continuous product improvements. The feedback and the resulting product improvement process has been adapted based upon this real-world use. Each conversation is automatically logged as a formal feedback/ complaint record, linked to the relevant product version, and time-stamped for audit.
• Onsite support: No
• Support levels: Tandem Health provides responsive user support delivered by a dedicated support team. ; ; We are built on the principle that every user should be able to reach friendly, responsive and user-centred support. It also serves as a valuable channel for direct user feedback enabling us to continuously improve our product.; ; Core hours support is provided by a dedicated. in-house and UK-qualified clinicians available five days a week via secure support channel - Intercom. Hours of operation: Mon–Fri: 9am–6pm excluding weekends and Bank Holidays. All inquiries are responded to within an hour. ; ; Users can raise requests via Intercom web chat, and email support@tandemhealth.se, where incoming messages are triaged by the Tandem Support Team and logged into the Intercom and QMS complaint registers.; ; Our webchat supports 1000 support interactions/month with a target response time of 60 minutes.; ; All of our support is free of charge, each query is allocated to a member of the support team who will manage that query to completion.; ; Reports concerning AI accuracy, hallucinations, omissions, or any potential patient-safety risk are escalated directly to the Medical Operations Team for investigation. Escalations are reviewed daily, with all critical or high-severity issues immediately routed to the CTO and CSO.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Tandem Health AB provides structured onboarding and training to support safe and effective adoption. ; ; A four-week email campaign will include a clear training and joint communication plan. Tandem will use its prior services experience to tailor and initiate the onboarding process for each organisation.; ; Onboarding includes:; ; In-Product Onboarding: An intuitive, step-by-step activation guide with contextual tooltips and interactive walkthroughs.; ; Live Training Sessions; ; On-site presence during deployment delivering, structured live training sessions accommodate different learning styles driving uptake and awareness whilst accommodating shift patterns of users, including:; ; System configuration; ; Clinician - Department-specific demonstrations,; ; Administrative staff,; ; All sessions will be recorded for hosting internally. User guide with build-in short video clip, FAQs and online articles are available.; ; Additional training includes:; ; Regular live onboarding and daily drop-in sessions.; ; Webinars for all users, tailored to specialties and groups, led by Super Users.; ; ‘Local champions’ sessions to empower early adopters to reinforce best-practice.; ; On-Demand Training: 24/7 access to online materials for flexible learning, including:; ; Online Help Centre: Comprehensive library of articles, FAQs, case studies, and step-by-step guides.; ; On-Demand Video Content: Short demo videos on in product User Guide. Recordings of webinars and training sessions.; ; Interactive Demos: Embedded in in product User Guide.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends - in line with the NHS Digital Data Migration Standard if a customer ceases to use Tandem and notifies us (via support@tandemhealth.se) that they’d like everything deleted, they should ensure a senior clinician and Caldicott Guardian confirm this instruction in line with our stated process. ; ; This ensures that Patient data used in Tandem products is protected with the same high security standards we use for all data, including GDPR.; ; We build the platform in line with NHS Digital Information Governance Standards that require us to keep records following the Records Management Code of Practice for Health and Social Care and retain an audit trail of all data that passes through our communication platform (specifically GP-IG-11-3 and GP-IG-11-4). This audit trail includes patient data.; ; Tandem supports secure data export in line with NHS and UK GDPR requirements, including provision of structured data extracts upon request.
• End-of-contract process: Contracts run for the period (including any optional extension period) confirmed within each Order Form/Call-Off Contract. Termination rights and notice requirements are also set out within the Order Form/Call-Off Contract. Should customers wish to extend their contract and this is allowed under their Order Form/Call-Off Contract, we ask that they provide us with 12 weeks’ notice before the end of the term of the contract.; ; In the case of a contract not being extended, the standard Tandem exit plan / offboarding plan is followed. A Medical Operations team member will facilitate the exit plan working with the nominated customer stakeholders.; ; The plan outlines the following standard approaches when exiting a contract: Key actions for stakeholders (Tandem and customer), communication plan, notice period and notice period activity, switch off and post exit activities, transfer of information to a new provider, safe transfer and management of data, working with new providers (where applicable).; ; At the end of the contract, if the service is ended no further activities requiring a paid contract can be completed and all user accounts are disabled.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tandem supports healthcare professionals across consulting rooms, wards, community settings and home visits, using mobile through Tandem web on mobile, today around 5% of consultations are performed in mobile settings.; ; Tandem will be launching a native application in 2026 on iOs and Android.; ; The desktop version provides integration capabilities (E.g. EPR and PAS).
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Tandem provides a consistent easy to use interface that can be used standalone, or fully integrated solution with NHS and organisation clinical systems. Tandem can be used via the fully operational web application which is also optimised for mobile use, and the native Microsoft application which allows for better user experience and transfer capability into EHRs. ; ; The platform uses plain, simple language suitable for a reading comprehension age of 8–10, and aligns medical content with NHS terminology, aiding users with lower literacy or cognitive impairments. ; ; Survery's show that more than 90% of clinicians want to keep using Tandem's AI solution.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our User Centered Design process ensures that our product development process includes comprehensive research to identify groups who would need accessibility adjustments. We devise clear research objectives to define what we want to achieve and include key groups and technologies in our testing.; ; Tandem ensures that accessibility and alignment with industry standards is assessed as part of our product development. This includes: NHSE Development, NHSD Service Manual Alignment Service Manual, Mobile/Tablet FirstDesign principles and standards for consistency to policies and best practice influences including the four core principles of web accessibility—Perceivable, Operable, Understandable, and Robust.; ; Tandem supports organisations in meeting the AIS requirements to "Ask, Record, Flag, Share, Act" regarding patient communication needs.; ; The solution ensures compatibility with assistive technologies, such as screen readers and utiilises plain, simple language designed for a reading comprehension level of ages 8–10.; ; Content organisation and navigation are logical and intuitive, supporting users with lower literacy or cognitive impairments.; ; Tandem supports neuro-diverse clinicians (e.g., those with dyslexia or ADHD), through automation of transcripts and summarisation process.; ; Tandem works in any modern browser, avoiding new hardware setups, and can use built-in smartphone microphones; it even buffers locally if connectivity drop.
• API: No
• Customisation available: Yes
• Description of customisation: Users can configure document templates, note formats, shortcuts, language detection and organisational settings to meet local workflow and governance requirements.; ; The Tandem AI Medical Scribe offers customisable documentation styles and templates to adapt to different workflows and individual needs. ; ; It enables users to customise some aspects of the way in which they utilise the software. ; ; Customisation options include:; ; Document templates: Tandem is actively used in over 100 specialties across all care settings. Standard templates are readily available, with additional templates co-developed in just a few days. The platform automatically generates structured notes using the applicable template with multiple templates available to use from a single consultation.; ; Dot (Quick) Phrases: Users can create custom phrases for quick, consistent entries of commonly used terms and text.These can be inserted into notes in just two clicks, standardising common inputs and saving time.; ; Note Style Adaptation: Users can customise the output style of their notes, choosing between brief or long formats.; ; Language detection: The "Detect Language" feature can be toggled for bilingual or multi-lingual clinicians.; ; The platform supports configuration at the organisational level to meet governance, reporting, and workflow requirements, including:; ; - Configurable data retention; - Customisable reporting dashboard; - Workspaces and RBAC controls

Scaling

• Independence of resources: Tandem leverages Azure VPN Gateway due to its latent built-in redundancy and scalability.; ; Guaranteed minimum 99.9% system uptime, excluding scheduled maintenance.; ; Built on a modern, scalable architecture (TypeScript, Python, Kubernetes, PostgreSQL).; ; Load-tested for high concurrency, auto-scales via Kubernetes. Capacity planning in line with ISO27001.; ; Compute heavy processing like transcription and summarisation is balanced within the Azure EU data boundary for low-latency and redundancy.; ; Efficient Processing-Audio streams are processed in real-time and deleted immediately after transcription, minimising storage load, latency.; ; Proven for scalability across EU~1000 clinics using Tandem, 100,000 notes generated each week. 0 to 16k UK users within 6 months.

Analytics

• Service usage metrics: Yes
• Metrics types: Tandem provides metric reporting via in-product (MyClinic), regular/on-request reports, or interactive dashboards (Metabase).; ; Dashboards provide an overview of adoption, trends, qualitative and quantitative data available for export. Used during implementation and contract management, including:; ; Editing Time and Edit Rates; ; Note Completion and Transfer Times; ; Note Template Usage ; ; Adoption - across users/services/departments:; ; Active users; ; Activated user; ; Average scribes; ; Total scribes completed; ; Documents generated (Volume); ; Consultation length; ; Save to record; ; Views can be further customised using filters. Data can be extracted.; ; In-product dashboards / User Views complement our Metabase and provide users with a team/department/division view.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: If an organisation, user or patient requests a Documented Data Extract, we will provide a structured JSON file with every piece of Data we hold about them.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tandem Health AB provides a 99.9% guaranteed uptime for our solution with actual real-world performance exceeding this. We operate robust incident management procedures in line with DCB0129/0160 standards and ITIL v4 best practice. And in accordance with ISO9001, and ISO13485 certified quality systems; ; All services and data are hosted within EU Microsoft Azure data centres, compliant with UK-GDPR adequacy decisions and NHS Blueprint. Uptime guarantee is provided through zone-redundant infrastructure and storage with validated database recovery processes for fault tolerance. Enabled through high availability Kubernetes cluster (multi-zone), active read replica, data replication and active monitoring.; ; Software is designed for continuous, zero-downtime deployment. Mature CI/CD pipeline enables frequent, incremental releases without service interruption.
• Approach to resilience: Tandem Health AB delivers a high-performing, resilient service built on a "cloud-first" architecture designed to ensure clinical safety and continuous availability.; ; All services and data are hosted within EU Microsoft Azure data centres, compliant with UK-GDPR adequacy decisions and NHS Blueprint. Uptime guarantee is provided through zone-redundant infrastructure and storage with validated database recovery processes for fault tolerance. Enabled through high availability Kubernetes cluster (multi-zone), active read replica, data replication and active monitoring.; ; Load-tested for high concurrency, auto-scales via Kubernetes (Azure Kubernetes Service). Capacity planning in line with ISO27001.; ; Supported by NHSE witnessed BCDR plan. point-in-time restore. ; ; Tested by NHS England, earning the highest score for its fail-over mechanism.This infrastructure enables minimal latency across UK regions, supports high availability, and ensures robust national scaling without unnecessary architectural complexity.; ; Software is designed for continuous, zero-downtime deployment. Mature CI/CD pipeline enables frequent, incremental releases without service interruption.; ; The infrastructure is monitored 24/7 using industry-standard tools. This supports a 24/7 on-call engineering rota with a target response time within minutes for urgent incidents.; ; Our current Recovery Point Objective- 3mins, Recovery Time Objective- 1h.; ; Backups are performed daily, encrypted, and stored with zone redundancy in Microsoft Azure. Backup and recovery procedures are regularly tested.
• Outage reporting: Tandem employs a structured protocol for communicating and reporting service outages, ensuring transparency and timely updates for NHS partners.; ; Communication of Outages; ; - Public Status Page: Tandem maintains a public-facing, real-time status page: https://status.tandemhealth.ai. This is the primary source for active monitoring of service health and performance.; ; - Proactive Alerts: In the event of user-facing disruption, Tandem initiates proactive communication via email to affected users. Regular progress reports are provided throughout the incident until a final resolution summary is issued.; ; Incident Reporting and Management; ; - Centralised Logging: All incidents are identified through automated monitoring or user reports and are logged centrally on the platform incident.io. This ensures a unified audit trail for tracking and resolution.; - NHSE and Regulatory Reporting: Tandem has a trained team experienced in working with individual organisations and NHS England (NHSE) to report high-severity incidents via the NHSE service bridge where necessary.; ; Additionally, adverse events related to the medical device component are reported via the MHRA Yellow Card Scheme within prescribed timelines.; ; Performance Reporting; ; - Service Reviews: Outage data and uptime performance are formally reported during monthly or quarterly service reviews.; ; - Dashboards: Real-time access to system performance data via customisable dashboards.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We have a Bastion host which we use to restrict access to management interfaces in Azure, and we use private networking so that management interfaces are not publicly accessible. The provisioning of access follows the principle of least privilege, meaning access is granted strictly on a need-to-know, need-to-have basis. We also make use of multi-factor authentication to increase the security around our data and users’ identities. Lastly, we have privileged identity management controls in place, where any privileged access must be requested, approved for a limited time, and is automatically revoked.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Tandem maintains comprehensive security policies covering risk management, secure development, vulnerability management and staff training. Tandem servers are in the Microsoft Azure Data Centre. Data sent is encrypted when in transit and at rest. Policy framework aligned to ISO 27001, DCB0129/0160, DSPT, NCSC guidance, Cyber Essentials; regular training and reviews.; ; We have a policy framework in place that aligns with information security and governance practices based on our certifications and standards/bodies guidelines: ISO 27001, NHS Digital (DCB0129, ODS code 8JT17), NHS DSP Toolkit, UK National Cyber Security Centre, Cyber Essentials. Tandem has a dedicated information security and privacy team, the CISO reports directly to the executive team, and takes a risk-based approach towards securing Tandem’s ecosystem and information. A security strategy, aimed at maintaining an acceptable level of risk across the organisation is documented and iteratively adapted as the organisation and guidance changes.; ; Policy documents include, but are not limited to: a vulnerability management policy requiring regular penetration testing; a secure coding policy requiring privacy and security by design in our products; Data Protection Impact Assessments for all new products and forms of data sharing. All are reviewed on a yearly basis.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All development work goes through a pull request testing process: developers submit completed feature code for review, which is added to the master branch upon passing peer code review. Continuous build integrations incorporate testing automation into the software build and distribution processes. We have integrated dependency scanning in our pipelines, to ensure that any dependencies used have no vulnerabilities. We carry out regular penetration testing of all products to assess for potential security impacts. We run infrastructure as code in our cloud environment and therefore all mentioned controls also apply to our infrastructure changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Tandem maintains a formal vulnerability management process as part of its ISO-27001–certified ISMS. Potential threats are identified and assessed using risk-based methods supported by automated tools such as GitHub Dependabot, CodeQL, Microsoft Defender for Cloud plus annual external penetration tests. Patches, fixes are handled within our documented change/patch management and vulnerability management procedures under ISO-13485/ISO-27001, with prioritisation, deployment speed based on severity and risk. Information about potential threats comes from security tooling and findings from internal/external audits and penetration tests.; ; Vulnerabilities are mitigated as per vulnerability management policy. High/critical risk vulnerabilities have a target mitigation time of within 24 hours.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have a WAF, and defender for cloud continuously scanning our cloud environment. ; ; We use centralized logging and monitoring to identify suspicious activity, unauthorized access attempts.; ; In a potential compromise, alerts are automatically escalated via Incident.io into ISO 27001–aligned incident response process for triage, classification, containment, remediation, post‑incident review.; ; Critical incidents-the Chief Technology Officer leads the response, including investigation, containment, eradication of threats, recovery, documentation of lessons learned. The Incident Response Team convenes regular response meetings and maintains an incident log that includes new indicators of compromise, investigative findings, and mitigation steps.; ; Verified incidents are retained for audit, regulatory review.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tandem has a documented, ISO-27001 and GDPR-aligned incident response process with predefined workflows for common event types (e.g. security incidents, data protection breaches), including classification (P0-P3), containment, remediation, and post‑incident review.; ; Users report potential incidents via our support channels which are then logged and triaged in our incident management tools. ; ; All reported events are logged in a central system and formally documented within Tandem’s workspace to ensure traceability and secure record-keeping. Tandem follows established internal incident management procedures to ensure that, should an incident occur, all applicable regulatory requirements are met. Incident reports can be shared with customers on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: GP, Three months free trial access to Tandem with onboarding support; help articles, 1-2-1 calls and webinars.; ; Acute, Community Mental Health trusts, Three month free pilot with transformation support. Up to 3 services, with up to 10 bespoke templates.; ; Scope of other independent health providers pilot/trial on request only.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: International Accreditation Service (IAS) and Insight Assurance
• ISO/IEC 27001 accreditation date: Tuesday 17 December 2024
• What the ISO/IEC 27001 doesn’t cover: Any activities, systems, or locations outside Tandem Health AB’s legal entity and outside the scope of the Information Security Management System (ISMS) are not covered. Please see certificate that describes what is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E6c92348-7ce7-421d-8630-77e0286e557f
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 13485:2016
  • Spanish Esquema Nacional Seguridad (ENS)
  • Valvira Certificate Finland

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Katie.baker@tandemhealth.ai. Tell them what format you need. It will help if you say what assistive technology you use.