STAR SHINE DATA LTD

AI Analysis for Consultation Responses

SurveyMind provides an end-to-end platform to analyse consultation responses. SurveyMind's technology can both develop coding frameworks, and then categorise responses. SurveyMind then quality assures the results to ensure accuracy.

Features

• Using Generative AI to analyse consultation responses
• Develop Coding Frameworks with AI
• Categorise Responses with AI
• All data stored and processed in the UK
• Quality Assurance of Responses
• System designed to support each consultation

Benefits

• Reduce costs for Central and Local Government Departments
• Data processing, hosting, and storage are handled within the UK.
• Drastically increases speed in analysing consultation responses

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.sunley@surveymind.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

616345102822067

Contact

Alex Sunley
02080587167
alex.sunley@surveymind.io

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We aim for 99.9% uptime, and users will be notified of any planned maintenance windows, which are typically undertaken at weekends.
• System requirements:
  • Desktop, Laptop or Tablet to use for system access.
  • Secure network and connectivity to a standards-compliant web browser.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all queries within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support can be accessed by email or phone. We aim to respond to all issues - both simple or requiring technical support - within 24 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users should reach out to the Account Manager, who will look to understand more about your consultation and then set up the system as required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The customers can extract their data at request at any time.
• End-of-contract process: We will, at the request of the Customer, either return or erase the Customer's Personal Data. Additionally, we will eliminate any copies of this data in our possession, unless we are obligated to keep the Customer Personal Data in compliance with relevant UK legislation.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The site is optimised for use on Desktop, Laptop and Tablet (width greater than 768px) as a browser-based application, though it is also accessible on mobile and tablet devices with a width less than this.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The service is accessed by a web-based browser.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We've conducted interface testing for users of assistive technologies, which includes use of screen readers and keyboard-only navigation.
• API: No
• Customisation available: Yes
• Description of customisation: We customise the process to depending on the scope and depth of the consultation.

Scaling

• Independence of resources: Our services are powered by AWS and Microsoft Azure, enabling us to dynamically scale in response to user demand. This infrastructure not only allows for seamless scalability but also ensures unparalleled reliability, guaranteeing that our services remain robust and consistently available, regardless of the load.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Service is hosted in cloud with automatic recovery of system.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Firstly, we mandate the use of Multi-Factor Authentication for all staff users.; ; Secondly, access to management interfaces is governed by Role-Based Access-Control mechanisms.; ; Moreover, we conduct regular audits to review access levels, ensuring they remain appropriate for each user’s role.; ; In the event of a security breach, our response team is immediately mobilised to address and mitigate any potential damage, with a clear protocols in place. Regular training programs are conducted to ensure that all employees are aware of the importance of security practices. Finally, we conduct regular security assessments to identify and address potential weaknesses in our access-control mechanisms.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: All staff members are trained on Information Security and provided a handbook as part of their onboarding. We also have regular training on latest developments in information security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All components of our service (hardware, software, network devices, etc.) are inventoried.; ; We use continuous monitoring tools to monitor the status of our service at all times.; ; Regular audits are conducted to ensure that the configurations match the documented baselines in full.; ; All changes undergo a rigorous assessment process to evaluate their potential security impact. This includes a detailed review of the change proposal, risk analysis, testing in a controlled environment, and formal approval by our change advisory board.; ; Comprehensive documentation for each change includes the rationale, impact analysis, testing results, and approvals, securely archived for future audits and reviews.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: How we assess potential threats: We employ automated vulnerability scanning tools throughout our infrastructure, which are deeply integrated into our CI/CD pipeline, and are continually monitoring for potential threats.; ; Patch Development: We deploy immediate patches for critical vulnerabilities, using blue-green deployment techniques to minimise downtime and ensure service continuity. Non-critical patches are scheduled during less busy hours within a week of identification.; ; How we source our information: In addition to the industry-standard threat detection tools, we are in continuous communication with industry experts as well as trusted advisors and specialised sources, including AWS and Azure security advisories.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We implement a continuous monitoring approach that uses automated tools to identify potential compromises as soon as possible. These tools employ state-of-the-art algorithms and data analytics to detect any behavioural anomalies that are indicative of a potential threat. We combine this automated approach with best-practice management and oversight, with regular audits of the entire system conducted thoroughly on a defined schedule.; If a potential compromise is detected, we respond immediately, notifying the incident-response-team, who are on call 24/7 for this purpose. They make an initial assessment and contain within hours, and eradicate and recover as soon as possible thereafter.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All staff are given formal training in how to respond to incidents appropriately, including detailed and specific instructions for who to notify, how and when. This includes our Incident-Response-Team, who are on call for all major incidents 24/7, and who have a defined process for dealing with disaster recovery; threat isolation, containment and eradication; and critical system support. Users report all critical incidents immediately by notifying the incident response team via telephone, and as soon as this is done they then fill in a preliminary incident report form; this is completed by the IRT once the situation is resolved.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bb9ab8a8-5e9a-41d8-b17a-a2b1602daab5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.sunley@surveymind.io. Tell them what format you need. It will help if you say what assistive technology you use.