NETCOMPANY UK LIMITED

Event Management

Netcompany provides a core 24x7x365 Event Management and monitoring service aligned to the ITIL framework. The complete event lifecycle is managed from triage, correlation, review, escalation, and closure.
Netcompany provides a partner to deliver best practice advice, effective monitoring and event management, design and implementation.

Features

• 24/7/365 real-time monitoring of live application, environment, security events.
• Experienced practitioners who can deliver management services alongside your team.
• Automated case generation with assigned priority for SLA transparency.
• Monitoring & Event management control within cloud or premises environments.
• Event trend and analysis reporting provided aligned to client requirement.
• Event management and monitoring processes aligned to ITIL v4 framework.
• Event correlation detecting, trend and potentially prevent complex issues developing.
• Continuous service improvement applied to Monitoring & Event management.
• Integration capabilities with other client monitoring and/or management tools
• Event management for application, environment, or security events and alerts

Benefits

• Security Check cleared personnel providing rapid service implementation and upscaling.
• Reduction of event-noise by improving identification of unneeded events.
• Minimize overhead for inhouse staff for complete 24/7/365 service.
• Ensures system reliability and uptime through continuous surveillance.
• Provides opportunity to optimise system configurations for peak performance.
• Reduces operational costs through efficient system management.
• Enables informed decision-making through comprehensive reports.
• Prevents major issues with proactive incident management.
• Improves customer satisfaction with reliable system performance.
• Enhances security by monitoring for suspicious application or environment events.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

621199106972791

Contact

Bid Team
+44 203 318 2133
info.uk@netcompany.com

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

  Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

  Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

• Service constraints: No constraints are envisaged. Each service will be tailored to meet the client’s support requirements and priced accordingly. Please see attached T&Cs.

User support

• Email or online ticketing support: Yes
• Support response times: Netcompany will respond to tickets within the agreed Service Level Agreement. The response time will depend on the agreed service levels, whilst on an operational level impact and urgency of the issue are assessed to determine the priority.; Current typical client’s reponse time range from 15 minutes to 2 hours, however we would deliver outside of these typical time scales if requested by client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat accessibility is delivered based on user demand. Within our ServiceNow instance, we can configure web chat to support accessibility features including speech recognition via ServiceNow capabilities (e.g. Now Assist and voice interactions) and user-controlled browser accessibility tools such as Text Adjust. Accessibility options are requestable via our service catalogue.
• Support levels: Netcompany has a base set of industry-standard support levels providing a reference for clients to enable decisions around their requirements. These support levels can be customised as required to meet the specific client support requirements.; Our reference support levels are:; Minimum Viable Support; Mon-Fri 09:00-17:00 (Excluding UK bank holidays); P1 resolution Reasonable Endeavours; P2 Resolution Reasonable Endeavours; P3 Resolution Reasonable Endeavours; P4 Resolution Reasonable Endeavours; Service Reporting Volumetric Only; ; Bronze Support; Mon-Fri 09:00-17:00 (Excluding UK bank holidays); P1 resolution 8 Hours; P2 Resolution 16 Hours; P3 Resolution 40 Hours; P4 Resolution 120 Hours; Service Reporting Monthly; ; Silver Support; Mon-Fri 09:00-17:00 (Including UK bank holidays); 24/7*365 engineering OnCall for P1/P2 incidents.; P1 resolution 4 Hours; P2 Resolution 8 Hours; P3 Resolution 20 Hours; P4 Resolution 80 Hours; Service Reporting Monthly; ; Gold Support; Mon-Fri 09:00-17:00 (Excluding UK bank holidays); 24/7*365 engineering OnCall for P1/P2 incidents.; P1 resolution 4 Hours; P2 Resolution 8 Hours; P3 Resolution 10 Hours; P4 Resolution 50 Hours; Service Reporting Monthly; ; OnCall, Incident and response times are customised to meet specific client needs. Support cost is calculated based on the scope and scale of the solution.
• AI chatbot: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Services, Amazon, Oracle, Google, Specific specialist services as required.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£685.00	£617.00
Associate business architect	£935.00	£842.00
Business architect	£1,055.00	£950.00
Lead business architect	£1,265.00	£1,139.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,055.00	£950.00
Senior data architect	£1,265.00	£1,139.00
Chief data architect	£1,430.00	£1,287.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,055.00	£950.00
Senior enterprise architect	£1,265.00	£1,139.00
Lead enterprise architect	£1,430.00	£1,287.00
Principal enterprise architect	£1,785.00	£1,607.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£935.00	£842.00
Network architect	£1,055.00	£950.00
Lead network architect	£1,430.00	£1,287.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£1,265.00	£1,139.00
Lead security architect	£1,265.00	£1,139.00
Principal security architect	£1,785.00	£1,607.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£935.00	£842.00
Solution architect	£1,055.00	£950.00
Senior solution architect	£1,265.00	£1,139.00
Lead solution architect	£1,430.00	£1,287.00
Principal solution architect	£1,785.00	£1,607.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£935.00	£842.00
Technical architect	£1,055.00	£950.00
Senior technical architect	£1,265.00	£1,139.00
Lead technical architect	£1,430.00	£1,287.00
Principal technical architect	£1,785.00	£1,607.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£1,785.00	£1,607.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,785.00	£1,607.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£1,785.00	£1,607.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,265.00	£1,139.00
Principal cyber security audit and assurance	£1,785.00	£1,607.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£935.00	£842.00
Lead cyber security governance and risk manager	£1,265.00	£1,139.00
Principal cyber security governance and risk manager	£1,785.00	£1,607.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£935.00	£842.00
Lead cyber security monitoring	£1,265.00	£1,139.00
Principal cyber security monitoring	£1,785.00	£1,607.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£935.00	£842.00
Lead cyber security incident response	£1,265.00	£1,139.00
Principal cyber security incident response	£1,785.00	£1,607.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£935.00	£842.00
Lead cyber security vulnerability management	£1,265.00	£1,139.00
Principal cyber security vulnerability management	£1,785.00	£1,607.00

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£935.00	£842.00
Lead cyber security digital forensics	£1,265.00	£1,139.00
Principal cyber security digital forensics	£1,785.00	£1,607.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£935.00	£842.00
Lead cyber security penetration testing	£1,265.00	£1,139.00
Principal cyber security testing	£1,785.00	£1,607.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£935.00	£842.00
Lead cyber security secure systems architecture and design	£1,265.00	£1,139.00
Principal cyber security secure systems architecture and design	£1,785.00	£1,607.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£685.00	£617.00
Analytics engineer	£935.00	£842.00
Senior analytics engineer	£1,055.00	£950.00
Lead analytics engineer	£1,265.00	£1,139.00
Head of analytics engineering	£1,785.00	£1,607.00

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£935.00	£842.00
Data analyst	£1,055.00	£950.00
Senior data analyst	£1,265.00	£1,139.00
Principal data analyst	£1,785.00	£1,607.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£1,055.00	£950.00
Senior data engineer	£1,055.00	£950.00
Lead data engineer	£1,265.00	£1,139.00
Head of data engineering	£1,430.00	£1,287.00

Data ethicist

Role level	UK Rate	Offshore Rate
Data ethics lead	£1,430.00	£1,287.00
Head of data ethics	£1,785.00	£1,607.00

Data governance manager

Role level	UK Rate	Offshore Rate
Data governance manager	£1,430.00	£1,287.00
Lead data governance manager	£1,430.00	£1,287.00
Head of data governance	£1,785.00	£1,607.00

Data scientist

Role level	UK Rate	Offshore Rate
Trainee data scientist	£685.00	£617.00
Associate data scientist	£685.00	£617.00
Data scientist	£1,055.00	£950.00
Principal data scientist	£1,785.00	£1,607.00
Lead data scientist	£1,265.00	£1,139.00
Head of data science	£1,430.00	£1,287.00

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£1,055.00	£950.00
Lead machine learning engineer	£1,265.00	£1,139.00

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£685.00	£617.00
Performance analyst	£935.00	£842.00
Senior performance analyst	£1,265.00	£1,139.00
Lead performance analyst	£1,265.00	£1,139.00
Head of performance analysis	£1,430.00	£1,287.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£655.00	£590.00
Application operations engineer	£725.00	£653.00
Senior application operations engineer	£850.00	£765.00
Lead application operations engineer	£1,255.00	£1,130.00
Principal application operations engineer	£1,785.00	£1,607.00

Business relationship manager

Role level	UK Rate	Offshore Rate
Business relationship manager	£850.00	£765.00
Senior business relationship manager	£1,255.00	£1,130.00
Lead business relationship manager	£1,255.00	£1,130.00

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£655.00	£590.00
Change and release analyst	£725.00	£653.00
Change and release manager	£1,055.00	£950.00

Command and control centre manager

Role level	UK Rate	Offshore Rate
Operations analyst	£725.00	£653.00
Senior operations analyst	£850.00	£765.00
Operational control manager	£1,055.00	£950.00
Head of command and control	£1,255.00	£1,130.00

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£655.00	£590.00
End user computing engineer	£725.00	£653.00
Senior end user computing engineer	£850.00	£765.00
Lead end user computing engineer	£1,255.00	£1,130.00
Principal end user computing engineer	£1,785.00	£1,607.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£725.00	£653.00
IT service manager	£850.00	£765.00
Senior IT service manager	£1,055.00	£950.00
Head of IT service management	£1,255.00	£1,130.00

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£850.00	£765.00
Major incident manager	£1,055.00	£950.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£655.00	£590.00
Infrastructure engineer	£725.00	£653.00
Senior infrastructure engineer	£850.00	£765.00
Lead infrastructure engineer	£1,055.00	£950.00
Principal infrastructure engineer	£1,255.00	£1,130.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£655.00	£590.00
Infrastructure operations engineer	£725.00	£653.00
Senior infrastructure operations engineer	£850.00	£765.00
Lead infrastructure operations engineer	£1,055.00	£950.00
Principal infrastructure operations engineer	£1,255.00	£1,130.00

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£725.00	£653.00
Problem manager	£850.00	£765.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£655.00	£590.00
Senior service desk analyst	£725.00	£653.00
Service desk manager	£850.00	£765.00
Head of service desk	£1,055.00	£950.00

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£725.00	£653.00
Service readiness analyst	£725.00	£653.00
Service transition manager	£1,055.00	£950.00
Lead service transition manager	£1,255.00	£1,130.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£655.00	£590.00
Junior business analyst	£925.00	£833.00
Business analyst	£1,055.00	£950.00
Senior business analyst	£1,190.00	£1,071.00
Lead business analyst	£1,320.00	£1,188.00
Head of business analysis	£1,785.00	£1,607.00

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£655.00	£590.00
Delivery manager	£1,190.00	£1,071.00
Senior delivery manager	£1,320.00	£1,188.00
Head of (Agile) delivery management	£1,785.00	£1,607.00

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio analyst	£925.00	£833.00
Digital portfolio manager	£1,055.00	£950.00
Senior digital portfolio manager	£1,190.00	£1,071.00
Head of portfolio	£1,320.00	£1,188.00

Product manager

Role level	UK Rate	Offshore Rate
Associate product manager	£655.00	£590.00
Product manager	£1,055.00	£950.00
Senior product manager	£1,190.00	£1,071.00
Lead product manager	£1,190.00	£1,071.00
Head of product	£1,320.00	£1,188.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,785.00	£1,607.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£1,785.00	£1,607.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£725.00	£653.00
QAT analyst	£860.00	£774.00
Senior QAT analyst	£1,055.00	£950.00
Lead QAT analyst	£1,255.00	£1,130.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£725.00	£653.00
Test engineer	£860.00	£774.00
Senior test engineer	£1,055.00	£950.00
Lead test engineer	£1,255.00	£1,130.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£1,255.00	£1,130.00
Head of test	£1,255.00	£1,130.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Apprentice DevOps engineer	£555.00	£500.00
Junior DevOps engineer	£685.00	£617.00
DevOps engineer	£935.00	£842.00
Senior DevOps engineer	£1,055.00	£950.00
Senior DevOps engineer - management	£1,265.00	£1,139.00
Lead DevOps engineer	£1,265.00	£1,139.00
Lead DevOps engineer - management	£1,430.00	£1,287.00
Principal DevOps engineer	£1,430.00	£1,287.00
Principal DevOps engineer - management	£1,785.00	£1,607.00

Frontend developer

Role level	UK Rate	Offshore Rate
Apprentice frontend developer	£555.00	£500.00
Junior frontend developer	£685.00	£617.00
Frontend developer	£935.00	£842.00
Senior frontend developer	£1,055.00	£950.00
Lead frontend developer	£1,265.00	£1,139.00
Head of frontend development	£1,430.00	£1,287.00

Software developer

Role level	UK Rate	Offshore Rate
Apprentice developer	£555.00	£500.00
Junior developer	£685.00	£617.00
Developer	£935.00	£842.00
Senior developer	£1,055.00	£950.00
Senior developer - management	£1,265.00	£1,139.00
Lead developer	£1,430.00	£1,287.00
Lead developer - management	£1,430.00	£1,287.00
Principal developer	£1,430.00	£1,287.00
Principal developer - management	£1,785.00	£1,607.00

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Junior accessibility specialist	£685.00	£617.00
Accessibility specialist	£935.00	£842.00
Senior accessibility specialist	£1,055.00	£950.00
Head of accessibility	£1,265.00	£1,139.00

Content designer

Role level	UK Rate	Offshore Rate
Associate content designer	£685.00	£617.00
Junior content designer	£935.00	£842.00
Content designer	£1,055.00	£950.00
Senior content designer	£1,265.00	£1,139.00
Lead content designer	£1,265.00	£1,139.00
Head of content design	£1,430.00	£1,287.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£1,430.00	£1,287.00

Graphic designer

Role level	UK Rate	Offshore Rate
Associate graphic designer	£685.00	£617.00
Junior graphic designer	£935.00	£842.00
Graphic designer	£1,055.00	£950.00
Senior graphic designer	£1,265.00	£1,139.00
Lead graphic designer	£1,430.00	£1,287.00
Head of graphic design	£1,430.00	£1,287.00

Interaction designer

Role level	UK Rate	Offshore Rate
Associate interaction designer	£685.00	£617.00
Junior interaction designer	£935.00	£842.00
Interaction designer	£1,055.00	£950.00
Senior interaction designer	£1,265.00	£1,139.00
Lead interaction designer	£1,430.00	£1,287.00
Head of interaction design	£1,785.00	£1,607.00

Service designer

Role level	UK Rate	Offshore Rate
Associate service designer	£685.00	£617.00
Junior service designer	£935.00	£842.00
Service designer	£1,055.00	£950.00
Senior service designer	£1,265.00	£1,139.00
Lead service designer	£1,430.00	£1,287.00
Head of service design	£1,785.00	£1,607.00

Technical writer

Role level	UK Rate	Offshore Rate
Technical writer	£1,055.00	£950.00
Lead technical writer	£1,265.00	£1,139.00

User researcher

Role level	UK Rate	Offshore Rate
Associate user researcher	£685.00	£617.00
Junior user researcher	£935.00	£842.00
User researcher	£1,055.00	£950.00
Senior user researcher	£1,265.00	£1,139.00
Lead user researcher	£1,430.00	£1,287.00
Head of user research	£1,785.00	£1,607.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Sunday 12 July 2020
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification is scoped to the planning, design, and delivery of IT services and associated services for specified customer contracts, as defined in the Statement of Applicability version 2.0.; Activities, systems, and processes that fall outside this scope — such as any non-IT services, internal corporate functions not involved in service delivery, or activities unrelated to specified customer contracts — are not covered by the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: DNV - Business Assurance
• ISO 9001 accreditation date: Saturday 4 June 2022
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification is scoped to the planning, design, and delivery of IT services and associated services, as defined within our Quality Management System.; Activities, systems, and processes that fall outside this scope — such as non-IT services, internal corporate functions not directly related to the delivery of IT services, or activities unrelated to customer service delivery — are not covered by the certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 5f314a1c-6680-4dae-94a2-ad6e07ee8316
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 676f5ede-c545-4843-ad1a-9247348f5a69
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.