SIMPLIFAI SYSTEMS LIMITED

Simplifai AI Smart City Performance and Optimisation

Simplifai’s AI Smart City / Regional management service integrates with multiple local and national data sources to deliver end-to-end, data-driven optimisation while supporting digital transformation and preparing authorities for the connected data environment through predictive analytics and real-time dynamic management across health, education, transport and emergency service sectors.

Features

• Patented AI goal centred traffic control optimisation and management tool.
• Integrates and uses data from existing UTC and ITS systems.
• Dashboards analyse and visualise network performance constraints.
• Patented digital model simulator informs AI application planner platform.
• Generate and implement AI optimised traffic signal plans in minutes.
• Optimise network performance to address non-recurrent and complex events.
• Identify and manage Public Transport hot-spots and service reliability issues.
• Address complex sites, events, incidents, roadworks and journey time reliability.
• Rolling horizon forecasting and cooperative vehicle traffic signal data provision.
• Secure, multi cloud hosted platform enabling scalable deployment.

Benefits

• Achieves proven economic cost-benefit return within 12 months.
• Provides network performance insights through data analysis and visualisation.
• Reduces network issues related to queuing, journey times and congestion.
• Delivers improved network reliability with automated optimiser activation.
• Maximises existing infrastructure value demonstrating 8-30% performance gains.
• Enhances Public Transport reliability through interventions and prioritises active travel.
• Delivers environmental benefits via improved air quality and lower emissions.
• Identifies performance and calibration issues to validate targeted interventions.
• Validates CRSTS and BSIP schemes before, during and after interventions.
• Supports regional economic growth, inclusion, sustainability and wellbeing.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.mccabe@simplifaisystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

621772163843185

Contact

Keith McCabe
07812721181
keith.mccabe@simplifaisystems.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It extends and augments Urban Traffic Control (UTC) and Urban Traffic Management and Control (UTMC) systems. It is an extension to Smart City management systems and services provided by Simplifai under prior G Cloud frameworks.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Client computers and internet access agreed in advance.
  • Secure communications to the Cloud based AI System.
  • Access to customer data, data sources & data volumes.
  • A modern standards compliant web browser.

User support

• Email or online ticketing support: Yes
• Support response times: 24 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email and phone support to technical account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initially there is a user requirement capture process which is undertaken using online questionnaires and conference call workshops.; There is an online user training support.; There is also a configuration repository for the capture and modification to user requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data is returned to the local authority at the end of the contract apart from the data that is needed to be retained to meet legal requirements.
• End-of-contract process: Decommissioning the system is included in the contract.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: To transfer outputs and data from the system into a third party system.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised:; - Configuration of user display; - Goals for system; - Forms of data analytics; - Performance measurement; How do users customise; - Initially through the agile development of the system; - Once installed it is through the user interface; Who can customise; - Different levels of users have different customisation settings

Scaling

• Independence of resources: The system is designed to be used by a single local authority for the management and optimisation of its traffic. The number of simultaneous operations of the AI system needed for each authority area will be agreed in advance as part of the scoping of the service requirement for the deployment.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics are provided on levels of congestion on the impacts of the congestion. There are options to convert these metrics indirectly or directly into the economic costs to society for use in business case analysis.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can either export their data as comma separated values (CSV) files for selected variables and data sets or export the entire database of the users data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • XML
  • Datex II
  • UTMC
  • JSON
  • Other: all data types are supported
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Text files
  • SQL database

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service is available for a minimum of 99% of the time. ; If the service level drops below 99% measured over the period of a month a refund of the percentage below 99% for the time the system unavailable is used to calculate the % refund of monthly fee.
• Approach to resilience: Available on request.
• Outage reporting: Email alert and public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access is controlled using roles and security groups. Access can also be restricted by IP address.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: (1) The board of directors is accountable for security governance.; (2) The Senior Information Risk Officer is responsible for information security management and is a member of the board of directors.; (3) There is a clear information security policy.; (4) Information security is regularly assessed and if necessary improved.; (5) There is a clear reporting structure for security events and corrective action is swiftly taken.; (6) We adopt a risk-based approach.; (7) The importance of information security is regularly communicated.
• Information security policies and processes: (1) The Senior Information Risk Officer (SIRO) is responsible for information security and is a member of the board of directors.; (2) Information security policies and processes are reviewed annually.; (3) All information security events are reported to the SIRO, investigated and then a corrective and/or preventative action plan is enacted.; (4) Our policy covers information risk assessment, endpoint protection, encryption, identity and access management, remote access, protection from malicious software, asset (including network) and data security, vulnerability scanning, minimum levels of application security, password compliance, appropriate use, change management, joiners/leavers, disposal of equipment, data backup/archiving/recover, training and awareness.; (5) Points of information ingress and egress are protected by physical, technical and organisational controls as necessary.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: (1) Software configuration is controlled using a configuration management tool, incorporating version management and change history.; (2) Deployment uses a combination of versioned containerisation and CI/CD tools.; (3) Documentation is version controlled and stored in a cloud-based information management system; (4) Environments and infrastructure use versioned snapshots and containerisation.; (5) Changes are assessed by a Change Advisory Board, which takes a risk-based approach to change control.; (6) Changes must have an assigned owner and be thoroughly documented, including an implementation plan, risk and impact assessment, evidence that changes have been tested and that there is a rollback plan.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: (1) We use third party cloud hosting services approved to ISO27001, including continuous vulnerability assessment and up-to-date patching of all components according to a defined patching schedule. Critical patches are applied immediately.; (2) We perform annual penetration testing, including application-level vulnerability assessment.; (3) We deploy malware/virus detection and prevention tools.; (4) We monitor publicly available threat assessment sources (e.g. US-CERT, FBI, Internet Storm Centre, @abuse.ch, NCSC)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: (1) Our cloud infrastructure provider is ISO27001 compliant and provides a monitoring service with alerts that are actively monitored by us.; (2) Our applications include access, audit and performance logs that are actively monitored using log monitoring services, with alerts.; (3) Potential and confirmed compromises are raised as a critical incident and managed through our incident response protocol.; (4) Security incidents are overseen by a member of the board of directors.; (5) Customer impact is assessed and communicated honestly and transparently, as quickly as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: (1) Incidents are reported through our incident management tool, in accordance with our pre-defined incident response protocols (email or telephone).; (2) Security incidents are overseen by a member of the board of directors.; (3) Customer impacts are reported honestly and transparently, as quickly as possible and in the most expedient manner (telephone or email).; (4) A full incident report is made available to customers, including the source of compromise, impact and risk assessment, corrective and protective action plan, etc.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Intelligent Transport Systems
  • Data systems connected to Intelligent Transport Systems
  • Urban traffic control systems
  • Smart city systems

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.mccabe@simplifaisystems.com. Tell them what format you need. It will help if you say what assistive technology you use.