SPACEWELL | A Nemetschek Company

Spacewell Energy - AI-based Energy Management SaaS

Spacewell Energy is a cloud-based AI powered Energy Management System, that leverages Big Data Analytics and energy efficiency tools to support facility managers, energy auditors, and building owners globally. It enables effective detection, analysis, and optimization of energy consumption, costs and carbon emissions, promoting sustainable practices across diverse infrastructures.

Features

• Hardware/data source agnostic
• Insights & Analytic from real-time & historical data
• Portfolio Benchmarking
• Baselines and Measurement & Verification Projects
• Alerts & Notifications
• AI-based Anomaly Detection and Forecasting
• Utility Bill Analytics and Bill Simulation
• Dashboards & Reporting for PC/Mobile devices
• * Multi-site portfolios, multi-utility, mult-users supported

Benefits

• Integrate your data regardless the source and format.
• Understand your consumptions, support data driven decisions on Energy Efficiency
• Identify your energy savings potential, focus where to invest
• Calculate Baselines, define targets, quantify savings as per IPMVP protocol
• Create alerts and notify the stakeholders when matters.
• AI-based Energy Management working 24/7
• Forecast your consumption and anticipate your demand and cost
• Monitor your energy costs and control your spent
• Create unlimited custom dashboards and reports for all
• Energy management streamlined for all cases and stakeholders

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Neil.Dewing@spacewell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

622016187462870

Contact

Neil Dewing
+44 7787 511955
Neil.Dewing@spacewell.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any Building Automation System (BAS), Building Management System (BMS) and/or ESG system.
• Cloud deployment model: Public cloud
• Service constraints: No unusual constraints; standard SaaS maintenance windows and browser requirements apply.
• System requirements:
  • Modern web browser, current or previous major version
  • Reliable internet connection for all end users
  • Enabled JavaScript and cookies in the browser
  • User device running a supported desktop or mobile OS
  • Optional: Email account for receiving notifications and password resets

User support

• Email or online ticketing support: Yes
• Support response times: Support related to service continuity and availability is given 24/7 with an SLA of 99,8%. For support tickets related to service features, response times are set based on business days and managed following a prioritisation based on criticity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is designed to be accessible and user-friendly. It allows users to quickly ask questions and receive support directly within the chat interface. The chat is fully integrated with our support pages, so users can access relevant articles and guides. This ensures that everyone, including users with accessibility needs, can get timely assistance in an intuitive and efficient manner.
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: SLA 99,95% uptime with 24/7 service on availability and service continuity. Best effort on the rest of support tickets non-mission-critical (8-18h M-F inclusive).; Continuity: Disaster Recovery plan; Reliability: 99.9% uptime on a yearly basis, except scheduled outages and force majeure. Each scheduled outage will be below 4 hours/month, not exceeding 6 events/month, with 48 hours notice prior to any event.; Maintainability: Unscheduled outages resolved within 6 hours from the notification of any outage, unless otherwise notified to Customers, in particular in the event of force majeure.; Data Backups: 3-2-1 principles by storing data in multi-regional storage locations. For general instances: Daily backups expire after 7 days, Weekly after 1 month, Monthly after 6 months, Yearly backups after 1 year. For database instances: 1 backup every 8 hours, followed by a retention cycle equal to that of general instances.; Data Recovery: should the service fail due to a failure of ours or a third party hosting the Platform and requires data recovery, there will be no charge for data recovery services using the backup/restore procedures.; Support Services: includes the deployment of Resolutions to Supported Incidents.; Contacting us: all Support Services are offered to designated contacts via the Support Portal.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Spacewell Energy offers a comprehensive onboarding program ensuring a successful platform adoption. Our onboarding program includes the following key components:; Customized Training Plan: based on the assessment, we create a customized training plan that outlines the key areas to focus on during the onboarding process. This plan may include online training sessions, user documentation, on-demand training videos, and other resources.; Personalized Support: Users are assigned a dedicated onboarding specialist who serves as their primary point of contact throughout the onboarding process. The specialist provides personalized support, guidance, and assistance to ensure a successful onboarding experience.; Additional Resources:; Ai-powered Chatbot : integrated seamlessly into the user interface, appearing as a chat widget in the corner of the screen. This allows users to access it easily without disrupting their browsing experience.; 24/7 Knowledge Base: We offer an extensive platform Help Center. This documentation provides step-by-step instructions and troubleshooting tips to help users navigate the platform effectively and address common issues.; Online Training Sessions: We provide online training sessions conducted by our experienced trainers, covering various aspects of our platform's functionality. These sessions are designed to be interactive and informative, allowing users to learn at their own pace and ask questions where needed.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data captured in the platform can be deleted and/or returned in usable, standard format(s) within an agreed period after the termination of a contract, for example using CSV-files.
• End-of-contract process: At the end of the contract Spacewell Energy provides an orderly exit so the customer can retain and, where required, migrate their data in line with contractual, data protection and public‑sector obligations. Access to the live service is withdrawn only after the agreed notice period and completion of any requested standard data exports, after which environments are securely decommissioned.; Included in the price are: use of the SaaS service for the contracted term; standard environments (production and agreed test), maintenance, upgrades and backups; access to online documentation, the support portal and standard support, including use of in‑product reporting and CSV/structured exports. Additional costs apply for non‑standard or bespoke activities, such as complex or large‑scale data extractions, data transformations or mapping to a successor system, custom integrations or enhanced/extended exit support beyond the standard service, which are scoped and quoted separately.; In the event of termination for breach, Spacewell Energy will handle customer data in accordance with the contract and applicable law, avoiding data lock‑in while meeting security and compliance obligations.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding information is provided through our online knowledge base (HTML).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Spacewell Energy software service interface is designed with a focus on simplicity, efficiency, self-service, and, accessibility allowing users to easily navigate and interact with the various features in a real user-friendly way.; ; The interface allows users for creating their custom dashboards with an overview of their energy consumption, costs, and performance metrics in real-time which enables them to analyse energy data, identify trends, patterns, and anomalies. Users customise how to display relevant information and key performance indicators (KPIs), based on their specific needs and preferences to gain insights into their energy usage and make informed decisions optimizing efficiency and costs.
• Accessibility standards: None or don’t know
• Description of accessibility: Overall, our goal is to provide a fully accessible experience for all users, but there may be some limitations based on task complexity and specific accessibility needs.; Users can navigate through the interface using keyboard shortcuts, tab keys, and other accessible navigation methods, access all platform features and functionalities including analysis tools, reporting, and settings, interact with content such as charts, tables, and input fields using a keyboard or assistive technologies, and receive feedback and notifications as text messages.; Users cannot perform complex visual analysis, interact with non-accessible content, or use assistive technologies that are not supported by the platform.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Spacewell Energy offers data insertion and data consumption APIs, so they are not siloed. Moreover, add-ons (independent web applications) can be developed on top of the Spacewell Energy Suite to provide additional features or to integrate with external applications.; ; The writing API works over HTTPS protocol using JSON format messages as a preferred data insertion option so it is a basic service included in the license subscription.; ; The reading API is a REST API. Users get an access token and consume the end points available. To make the API fast for everybody, rate limits apply. We allow a certain number of requests per hour, and a certain number of requests per day. We reserve the right to adjust the rate limit for given endpoints in order to provide a high quality of service for all customers. As an API consumer, you should expect to be able to make at least a certain number of requests per hour or day.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Admin users can create and configure their custom portfolio structure to manage/limit access at site level and streamline data aggregation and reporting at site or portfolio level.; ; The interface allows some role-based users for creating their custom dashboards with an overview of their energy consumption, costs, and performance metrics in real-time which enables them to analyse energy data, identify trends, patterns, and anomalies.; ; Authorised role-based users can customise how to display relevant information and key performance indicators (KPIs), based on their specific needs and preferences to gain insights into their energy usage and make informed decisions optimizing efficiency and costs.; ; Authorised role-based users can create alerts, and enable and configure the anomaly detection service.

Scaling

• Independence of resources: The application offers horizontal scalability and it is built on top of cloud services offering elasticity.

Analytics

• Service usage metrics: Yes
• Metrics types: By default, admin users can check end users "last access date" through the UI, to track the engagement.; ; Additionally, we offer Service Usage Metrics Dashboards as an add-on, offering a deep dive into your usage of the platform, top users, top features, WAU, MAU, etc.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users have several options to export their data, depending on their needs. From the user interface, an export button is available in most features and dashboards, allowing users to easily export the selected data set to Excel or CSV files. For automation scenarios, users can also use the API to export data as JSON‑format messages.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • JSON
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • JSON
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability: 24/7 on demand service. Best effort to avoid downtime in working hours (8-18h M-F inclusive), or peak usage hours.; Continuity: Disaster Recovery plan; Reliability: 99.9% uptime on a yearly basis, except scheduled outages and force majeure. Each scheduled outage will be below 4 hours/month, not exceeding 6 events/month, with 48 hours notice prior to any event.; Maintainability: Unscheduled outages resolved within 6 hours from the notification of any outage, unless otherwise notified to Customers, in particular in the event of force majeure.; Data Backups: 3-2-1 principles by storing data in multi-regional storage locations. For general instances: Daily backups expire after 7 days, Weekly expire after 1 month, Monthly expire after 6 months, Yearly backups after 1 year. For database instances: 1 backup every 8 hours, followed by a retention cycle equal to that of general instances.; Data Recovery: should the service fail due to of a failure of ours or a third party hosting the Platform and require data recovery, there will be no charge for data recovery services using the backup/restore procedures.; Support Services: include the deployment of Resolutions to Supported Incidents.; Contacting us: all Support Services are offered to designated contacts via the support portal.
• Approach to resilience: Our backup strategy complies with the principles of the 3-2-1 rule by storing data in multi-regional storage locations, ensuring high availability, durability, and security of backed-up data. A dashboard has been implemented to provide visibility into all backup and restoration operations, facilitating monitoring and system management. The following backup cycles are defined for general instances: Daily backups expire after 7 days, Weekly backups expire after 1 month, Monthly backups expire after 6 months, Yearly backups expire after 1 year. The following backup cycles are defined for database instances: a backup is taken every 8 hours, followed by a retention cycle equal to that of general instances.; ; As a part of the ISO 27001 certification, a Disaster Recovery Plan (DRP) is also defined and executed.
• Outage reporting: Service status and outages are reported through a public status dashboard and email notifications. The public dashboard at https://status.dexma.com; shows current service status and incident history, and users can subscribe from that page to receive outage and recovery updates by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Spacewell Energy’s Access Control policy defines how users obtain authorised and limited access to management interfaces and support channels. Access is role‑based and aligned with each person’s function in the organisational structure, with every staff member belonging to one or more teams that have clearly defined roles and responsibilities.; ; Access rights for each individual are derived from the roles assigned to their team and are always granted according to the principle of least privilege, meaning users receive only the permissions necessary to perform the tasks required by their role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Spacewell Energy follows formal information security policies and processes under an ISO 27001–certified Information Security Management System (ISMS). The ISMS defines security policies that cover all relevant business processes and is supported by technical, organisational and legal controls to protect information assets. Responsibility for information security is assigned through a defined governance and reporting structure, with management oversight to review risks, monitor control effectiveness and ensure that staff follow policies through training, documented procedures and periodic audits.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Spacewell Energy uses formal configuration and change management processes aligned with ISO 27001/2 to track service components and control change risk. All technical changes are documented, tested, approved and include defined rollback procedures before deployment. Application, infrastructure and network changes follow documented procedures and relevant ISO controls (including 12.1.2, 13.1.1, 14.1.1 and 14.2.2), ensuring a full audit trail and that each change is assessed for potential security impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As per our implementation of ISO 27001, Spacewell Energy has implemented a Risk Management methodology and supporting tool, that identifies and evaluates risk, establishing risk treatment actions to mitigate and reduce the calculated levels of risk.; ; Specifically, Spacewell Energy has implemented; - ISO27001/2 control 12.6.1.(Management of technical vulnerabilities).; - ISO27001/2 controls 12.2.1 (Controls against malware) and 13.1.2 (Security of network services), amongst others, as regards the use of vulnerability Spacewell Energy's networks and services to attack.; -Periodic authorized penetration testing by external experts is carried out.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Spacewell Energy uses protective monitoring and incident management processes aligned with its ISO 27001 ISMS. All staff and system users must report suspected or actual security events to the Security Lead, who oversees investigation and response under documented incident response procedures. These procedures define how potential compromises are identified, contained and resolved, and how production operations are restored under the “System Operations” security policy, which sets the framework for monitoring and responding to incidents within defined timeframes based on severity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Spacewell Energy follows ISO 27001/2 control 16.1.1 by maintaining documented procedures to support prompt notification, analysis and agile resolution of security incidents. In line with controls 16.1.2 and 16.1.5, there are defined processes for reporting, communicating and escalating information security events within the organisation and, where necessary, to customers or relevant authorities.; ; The Incident Response security policy defines clear phases for handling security events: detection, analysis, containment, eradication, recovery and post‑incident activities, ensuring a structured and repeatable response to potential compromises.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD AMERICA INC
• ISO/IEC 27001 accreditation date: Monday 30 September 2024
• What the ISO/IEC 27001 doesn’t cover: Our IISO/IEC 27001:2022 certification covers the development, implementation, and maintenance of software solutions within the Architecture, Engineering, Construction, and Operations (AEC/O) lifecycle.; Activities, systems, or services outside this scope are not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A9b607e0-582b-49ed-89dd-a7c3b3d56074
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Neil.Dewing@spacewell.com. Tell them what format you need. It will help if you say what assistive technology you use.