MINDERA UK LIMITED

Mindera Data Management Services

Mindera’s Data Management service helps public sector organisations securely plan and migrate data to the cloud. We assess, profile, and classify data, design target architectures, ensure data quality, and implement governance and security controls. Clear documentation and knowledge transfer support risk mitigation, compliance, and sustainable cloud operations.

Features

• Data discovery, profiling, and classification across legacy and cloud environments.
• Target-state data architecture design aligned to cloud migration strategies.
• Data migration planning including sequencing, dependencies, and cutover approaches.
• Data quality assessment, cleansing strategies, and validation rule definition.
• Security and access control design for sensitive and regulated datasets.
• Governance frameworks supporting compliance, auditability, and data ownership clarity.
• Migration tooling selection guidance and integration with cloud platforms.
• Rollback and recovery planning to protect data integrity during migration.
• Stakeholder workshops to validate requirements and agree migration approaches.
• Documentation and knowledge transfer to support ongoing cloud data operations.

Benefits

• Ensures secure, compliant data migration aligned with public sector regulations.
• Reduces migration risk through structured data assessment and validation planning.
• Improves data quality and integrity before cloud transition activities begin.
• Enables informed decision-making through clear visibility of data estates.
• Minimises service disruption with controlled cutover and rollback strategies.
• Supports regulatory compliance including UK GDPR and data governance standards.
• Optimises cloud data architectures for performance, scalability, and cost efficiency.
• Accelerates cloud adoption by resolving data readiness issues early.
• Protects sensitive information through classification and security controls.
• Builds stakeholder confidence with transparent, auditable data migration plans.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandy.finch@mindera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

626139693548279

Contact

Mandy Finch
07538796404
mandy.finch@mindera.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Document-Oriented Database Systems
  • Graph Database Management Systems
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Extension for but not limited to: Databricks, Informatica, Snowflake, Microsoft Azure, alongside specialised customer data platforms such as Twilio Segment and Salesforce Data Cloud as examples.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No constraints due to working with buyer on a bespoke service, to meet the buyers needs.
• System requirements:
  • Read-only access to source databases and legacy data stores.
  • Availability of stakeholders for workshops, validation, and review sessions.
  • Collaboration tools including video conferencing and secure document sharing platforms.
  • Access to target cloud environment or sandbox for testing purposes.
  • Permissions to perform data profiling, quality checks, and assessments.
  • Connectivity to data governance and compliance documentation for verification.
  • Availability of migration and integration tools as required by project.
  • Secure communication channels for transmitting sensitive or regulated data.
  • Access to existing system documentation, architecture, and network diagrams.
  • Access to organisational policies, standards, and operational procedures documentation.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Customised based on client requirements all time and day options available at request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: For a number of clients, including online services company we have run extensive testing of an AI assistive chat bot built around the specific buyers call centre operation linking this into the backend data bases and CRM systems. We ran this for a period of 6 months prior to formal release.
• Onsite support: Yes, at extra cost
• Support levels: Mindera provides tiered support to ensure public sector organisations maintain secure, reliable, and high-performing data management environments. Our approach combines reactive issue resolution, proactive monitoring, and expert guidance across database administration, development, replication, data modelling, and optimisation.; ; Standard Support offers reactive incident management during business hours, including logging, prioritisation, and access to knowledge bases and user documentation for routine operational needs.; ; Enhanced Support adds proactive monitoring of data pipelines, integration workflows, and data quality, alongside scheduled performance reviews and reporting. Clients have access to a dedicated Cloud Support Engineer for escalation management and technical coordination.; ; Premium Support provides 24/7 coverage with continuous oversight of data ingestion, transformation, and master data intelligence processes. A Technical Account Manager (TAM) delivers strategic guidance, ensures alignment with governance and compliance requirements, and coordinates all support activities.; ; All support levels focus on operational continuity, risk mitigation, and stakeholder confidence, enabling public sector teams to manage, protect, and optimise cloud-based data management solutions effectively.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Mindera helps public sector organisations quickly and confidently adopt our Data Management service through a structured onboarding process. We provide onsite or remote workshops to introduce teams to data discovery, profiling, classification, and migration planning activities.; ; Comprehensive user documentation, quick-start guides, and knowledge transfer sessions support day-to-day management of databases, data lakes, document-oriented and graph database systems, and ensure teams understand governance, security, and compliance requirements.; ; During onboarding, Mindera conducts hands-on exercises, system walkthroughs, and validation guidance, enabling teams to gain practical experience with data ingestion, transformation, and master data intelligence processes. We also provide proactive support during initial adoption, addressing questions, risks, and operational issues promptly.; ; This approach ensures teams can maintain data quality, integrity, and compliance, while building confidence in using cloud-based data management tools. By combining training, documentation, and guidance, Mindera empowers public sector organisations to manage and optimise data effectively, supporting secure, resilient, and high-performing cloud operations from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of a contract, Mindera ensures public sector organisations can securely extract all their data and associated artefacts. We provide full access to databases, data lakes, document stores, and data transformation outputs in standard, interoperable formats.; ; Data extraction is conducted using secure transfer methods, maintaining integrity, confidentiality, and compliance with regulatory requirements. Where required, Mindera supports validation and reconciliation processes to ensure extracted data is complete, accurate, and ready for migration to new systems.; ; We also provide documentation and guidance for restoring and reconfiguring data in the target environment, helping organisations maintain continuity of operations. Any custom extraction or transformation requirements identified during onboarding or service delivery are accommodated to meet organisational needs.; ; This process ensures that, at contract completion, public sector teams retain full control over their data, minimise risk, and can continue operations or transition smoothly to alternative providers without data loss or disruption.
• End-of-contract process: At the end of the contract, Mindera works closely with public sector organisations to ensure a smooth and secure transition of all data management activities. This includes extraction of all data, metadata, and associated artefacts from databases, data lakes, document stores, and data integration platforms in standard, interoperable formats.; ; Our service ensures data integrity, security, and regulatory compliance throughout the extraction and handover process. We provide guidance and documentation to support restoration, reconfiguration, or migration of data to a new environment, minimising disruption to ongoing operations.; ; Included in the contract price are: secure extraction of all data assets, transfer via encrypted methods, validation checks to ensure completeness and accuracy, knowledge transfer documentation, and support from our data engineers and project team to facilitate the transition. Any standard tools, scripts, or processes used during extraction are also included, ensuring no additional costs for core end-of-contract activities.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Every application is built and based on buyer's technical requirements and scope of project with a mirrored feature set. Functionality differentiators are typically the limitation the mobile operating system limitations, should there be any.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Fully customised based on buyer's requirement and scope of project
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Numerous projects have successfully been through conceptual and beta testing phases with various clients. Each engagement and project is unique so all design and development work is created as a bespoke solution and with a statement of work
• API: Yes
• What users can and can't do using the API: Fully customised based on buyers requirements tro ensure users can set up the services and make changes without limitations based on agreed scope
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: This is fully customised and agreed with the buyer based on project scope. Following approval all aspects of customisation are detailed within the project scope or statement of work

Scaling

• Independence of resources: All aspects of data management are agreed and tailored with each buyer. Mindera’s Data Management service is fully customised per organisation, with dedicated configurations, storage, and processing resources. Databases, data lakes, and pipelines are provisioned independently, ensuring that one buyer’s workloads do not affect another’s performance. The architecture supports horizontal and vertical scaling, load balancing, and resource quotas aligned to organisational requirements. Continuous monitoring detects and resolves potential bottlenecks proactively. By combining resource isolation with bespoke configurations, buyers benefit from consistent, reliable, and predictable data processing, even during periods of high demand or concurrent workloads from other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Mindera provides key service metrics to help public sector organisations monitor and optimise their data management activities. Metrics include incident resolution times, system availability, data quality (completeness, consistency, accuracy), and performance (query response, ingestion, transformation throughput). We track capacity and resource utilisation, compliance adherence, and change management success rates for database and pipeline updates. User adoption is also measured to ensure teams can effectively use data management tools. Metrics are delivered via dashboards and reports, providing actionable insights for operational decision-making, risk mitigation, continuous improvement, and ensuring secure, efficient, and high-performing cloud-based data management.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ALL Commercially of the Shelf platforms, Adding features and Support

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Mindera enables public sector organisations to securely access and export data hosted within their own cloud environments. Users retain full control of databases, data lakes, document stores, and integrated pipelines, with exports provided in standard, interoperable formats for migration, backup, or analysis.; ; We support automated or manual extraction processes, depending on data complexity and volume, and apply validation checks to ensure completeness, integrity, and consistency.; ; Guidance and documentation are provided to help teams restore, reconfigure, or migrate data to new systems, ensuring compliance, operational continuity, and control, while avoiding disruption to existing cloud-hosted environments.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Mindera ensures high availability for all data management services, with standard SLA targets of 99.9% uptime for databases, data lakes, and data pipelines. Our architecture includes redundancy, failover, and horizontal/vertical scaling to minimise disruption and maintain continuous operations.; ; Availability is monitored continuously, with automated alerts and proactive incident management to address issues before they impact users. In the unlikely event that SLA targets are not met, we provide service credits or remedial actions as agreed in the contract. This ensures organisations maintain reliable access to their data and analytics environments, supporting secure, compliant, and uninterrupted cloud-based operations.
• Approach to resilience: Mindera's approach to a fully resilient service is available on request which includes datacenter resilience
• Outage reporting: Mindera provides comprehensive outage reporting for all data management services. Buyers have access to a real-time public dashboard displaying system status, ongoing incidents, and historical availability. For integrations and automated monitoring, an API is available to retrieve live status updates programmatically. Additionally, email alerts are sent to designated contacts for any critical incidents or outages, including incident details, impact assessment, and estimated resolution times.; ; All outage reports include timelines, root-cause analysis, and any remedial actions taken. This ensures transparency, allows buyers to monitor service health continuously, and supports timely communication for operational decision-making and risk management.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Mindera enforces strict access controls to protect buyer data and service integrity. Access to management interfaces and support channels is granted on a least-privilege basis, with role-based access control (RBAC) defining permissions for dashboards, data pipelines, CI/CD, and cloud environments. Multi-factor authentication (MFA) and single sign-on (SSO) secure administrative and support access. All access is logged, monitored, and audited, with regular reviews of accounts and permissions. Temporary or contractor access is time-bound and formally approved. These measures ensure secure, controlled, and fully auditable access aligned to buyer-specific requirements.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Aligned to ISO 27001, Mindera follows a comprehensive set of information security policies and processes to protect the confidentiality, integrity, and availability of buyer data. Our Data Management service aligns with UK GDPR, public sector security expectations, and recognised industry best practice, applying security-by-design and risk-based controls throughout the service lifecycle.; ; Policies cover data classification and handling, identity and access management, encryption, secure development, vulnerability management, incident response, and business continuity, with regular reviews to reflect legislative, technological, and threat landscape changes. Accountability sits with senior management and designated security leadership responsible for risk management, policy ownership, and compliance reporting.; ; Delivery teams, engineers, and support staff have defined security responsibilities embedded in their roles, supported by mandatory security training, secure development practices, peer review, and automated controls such as access logging and monitoring. Regular assurance activities, including audits and internal reviews, validate compliance. Security incidents are managed through a formal incident response process, ensuring timely investigation, communication, and remediation in line with contractual and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Mindera follows ITIL-aligned processes for structured configuration and change management to maintain stable, secure, and reliable Data Management services. All components—including databases, data lakes, data pipelines, and infrastructure configurations—are tracked and versioned throughout their lifecycle using tools such as Git, Jira, and configuration management databases.; ; Changes are assessed, approved, and implemented through a formal change management process. Each change is evaluated for potential security, data protection, access control, dependency, and vulnerability impacts. Changes are tested before deployment, with monitoring and automated rollback procedures in place to minimise risk, maintain service integrity, and ensure uninterrupted, compliant, and high-performing data management operations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Aligned with ISO 27001 and ITIL, Mindera applies a risk-based vulnerability management process to protect Data Management services. Databases, data lakes, pipelines, and infrastructure are continuously monitored, scanned, and reviewed for security issues. Vulnerabilities are assessed for severity, exploitability, and impact on buyer data, with critical risks remediated immediately and high/medium risks addressed according to defined timelines, using compensating controls if needed. Threat intelligence is gathered from vendor advisories, cloud provider alerts, recognised vulnerability databases, and government guidance. This approach ensures proactive risk management, secure data operations, and compliance with public sector and regulatory requirements.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Aligned with ISO 27001 and ITIL, Mindera applies continuous protective monitoring to secure Data Management services. Centralised logging and automated alerts track authentication, access activity, configuration changes, and data usage to detect anomalies. When potential security incidents are identified, our incident response process is triggered immediately, including containment, investigation, and remediation. Incidents are assessed, prioritised by severity, and escalated through defined reporting lines. Critical incidents are investigated within minutes, with buyer notification and updates provided according to SLAs. Post-incident reviews strengthen controls, mitigate risk, and prevent recurrence, ensuring secure, resilient, and compliant data operations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mindera follows an ITIL-aligned incident management process for Data Management services, covering operational and security events such as outages, performance issues, data integrity incidents, and security alerts. Predefined procedures define roles, escalation paths, and response actions, ensuring timely and coordinated resolution. Critical incidents are prioritised, with continuous monitoring and automated alerts supporting early detection. Buyers receive regular updates, root-cause analysis, and post-incident reviews to strengthen controls, prevent recurrence, and minimise disruption. This approach ensures secure, resilient, and compliant data management operations, providing reliable access to databases, data lakes, pipelines, and associated infrastructure.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 402331d9-1da0-4985-a90d-3d7b3560678d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f0742cc-17f2-4962-a944-e3390666f88f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandy.finch@mindera.com. Tell them what format you need. It will help if you say what assistive technology you use.