COFORGE U.K. LIMITED

Pega Legacy Modernization

Coforge is a Global Elite Pega Partner offering transformation of legacy applications to Pega using a combination of Pega GenAI Blueprint and its own proprietary accelerators and tools such as CodeInsightAI, which reverse engineers and documents an application, which can then be provided as an input to Blueprint

Features

Re-platform to Pega’s modern BPM architecture
Provide full end to end support during transformation
Document and support entire transformation process
Robust business and technical training
Adoption of low-code application building

Benefits

Reverse engineering and documentation of legacy applications
Access to modern features and functionality
Access to greater talent pool for development and support
Future proofed solution with regular updates and ongoing support

Education pricing available

Service documents

Request an accessible format

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Framework

G-Cloud 15

Service ID

Contact

COFORGE U.K. LIMITED Ali Rahman
Telephone: 07801573323
Email: Bids.eu@coforge.com

About your service

Service categories

Application Development and Deployment

Application development

Development languages, environments and tools
Software construction components
Business rules management

Modelling and architecture

Object Modelling Tools
Business Process Modelling Tools
Enterprise Architecture Tools

Multi cloud support

Yes

Service scope

Software add-on or extension: No
Cloud deployment model: Hybrid cloud
Service constraints: None
System requirements: Pegasystems Pega Platform

Jenkins

Code Repository Tool (like Artifctory, Myget etc)

User support

Email or online ticketing support: Yes, at extra cost
Support response times: This is subject to the individual
contractual agreements for each
engagement.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: We provide application support at
three levels: Level1 support :
Level 1 support provides
resolution to minor issues within
an application Level2 support:
Level 2 support will provide a
secondary resolution function and
management of solution
configuration Level3 support: The
Level 3 support will provide
advanced technology diagnosis
and resolution. The cost of each
level of support is subject to
different parameters per contract;
e.g. the size of application, the
hours of support required etc.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We provide training both onsite
as well as remotely through
channels such as video
conferencing. The duration and
medium of training is mutually
agreed upon. We also provide
user manual as part of our
service which details the usage of
delivered application for different
categories of application users.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: The application provides out of
the box data export functionality
using which users can filter and
export their data in CSV/Excel file
formats from the application.
Incessant also provides bulk data
extraction service in case
required to provide full extract of
live as well as historical data from
the application into staging
database tables or CSV/Excel file
formats. This data can then be
imported into any other
application later on.
End-of-contract process: The original contract by default
does not include
decommissioning of the
application. Since the amount of
data to be extracted would keep
on increasing with time, an
assessment is performed to
identify the effort required for
data extraction and
decommissioning once the
decision is made to discontinue
the usage of the application.
Accordingly the cost of extraction
and decommissioning is
determined.
Documentation accessibility standard: WCAG 2.2 AAA

Using the service

Web browser interface: No
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The UI is dynamic and
responsive and hence all features
available on desktop are also
available through mobile. Mobility
feature has PWA and native
application options. Solution works in both online and offline
modes.
Service interface: No
User support accessibility: WCAG 2.2 AAA
API: Yes
What users can and can't do using the API: Users can configure REST and
SOAP services through our API.
Users can send requests and
receive response from through
the services configured using our
APIs.
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: We deliver services on top of a
BPM or Case Management
Platform which provides a model
driven environment for
configuration of business
processes, rules, user interfaces,
SLAs etc. Therefore, all these
nuances can be customized by
the administrative users who are
authorized and trained to perform
such customization. Authorized
users can customize these
through a web based user
friendly interface.

Scaling

Independence of resources: We use standard global cloud
services hosting platforms to host
our applications which take care
of independence of resources in
case of concurrent access by
multiple users.

Analytics

Service usage metrics: Yes
Metrics types: The application provides out of
the box metrics and dashboard such as SLA Adherence, Pending
Case Status, User Performance
etc. Besides, users can also
configure their own reports in the
application as the application
provides a simple drag and drop
interface for creating reports.
Reporting types: Real-time dashboards

Regular reports
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Equipment disposal approach: A third-party destruction service
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

Data export approach: The application provides out of
the box data export functionality
using which users can filter and
export their data in CSV/Excel file
formats from the application.
Export of data can also happen
through APIs.
Data export formats: CSV

Other
Other data export formats: Excel

Jar
Data import formats: CSV

Other
Other data import formats: Excel

SQL

XML

Data-in-transit protection

Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Monthly uptime percentage of
99.95% is the typical SLA
adhered to in our service
provisions. In the event of
Monthly uptime percentage not
meeting the SLA during
subscription month, a service
credit model can be defined.
Approach to resilience: This information will be available
on request.
Outage reporting: The outages are reported through
dashboards and email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: The access restriction in
management portals/interfaces
and support channels through
Access Groups. Each user is associated to one or more access
groups. The access group
associated with a user helps in
defining the accessibility of the
user to different portals within the
application. It also determines
which roles (such as
Management role, Support role)
the user can take within the
application.
Access restriction testing frequency: At least every 6 months
Management access authentication: Username or password

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001
Information security policies and processes: We are certified ISO27001 . We
follow the processes as per these
standards
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: This information will be available
on request.
Vulnerability management type: Undisclosed
Vulnerability management approach: We have a documented
vulnerability management
process. This process is
reviewed by an independent third
party at least once in a year. The
process is aligned as per the
requirement of ISO27001 .
Detailed process document will
be available on request.
Protective monitoring type: Undisclosed
Protective monitoring approach: We have a documented
protective monitoring process.
This process is reviewed by an
independent third party at least
once in a year. The process is
aligned as per the requirement of
ISO27001. Detailed process
document will be available on
request.
Incident management type: Undisclosed
Incident management approach: We have a documented
protective monitoring process.
This process is reviewed by an
independent third party at least
once in a year. The process is
aligned as per the requirement of
ISO27001. Detailed process
document will be available on
request.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: Yes
Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0.1%
Between £250,000 and £500,000: 0.2%
Between £500,001 and £1,000,000: 0.5%
Between £1,000,001 and £2,500,000: 1%
Between £2,500,001 and £5,000,000: 1.5%
Over £5,000,001: 2%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Accredited by JAS-ANZ through BSCIC under IAF recognition
ISO/IEC 27001 accreditation date: Thursday 6 March 2025
What the ISO/IEC 27001 doesn’t cover: Valid ISO/IEC 27001 certification is attached for better view of Site Scope
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: Accredited by JAS-ANZ through BSCIC under IAF recognition
ISO 9001 accreditation date: Monday 20 May 2024
What the ISO 9001 doesn’t cover: Valid ISO 9001 certification is attached for better view of Site Scope
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: Fc8325d2-fa4c-4d05-85d1-986dfb191980
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 9c9fe789-5bf9-41be-9778-774e35ddd2bb
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

Pega Legacy Modernization

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents