THYMIA LIMITED

Apollo

A cloud-based API that analyses voice biomarkers to support clinical assessment of depression and anxiety. Returns severity scores and symptom-level predictions aligned with PHQ-8 and GAD-7 criteria. Intended as an adjunctive tool for healthcare professionals, not a standalone diagnostic.

Features

• Voice biomarker analysis – ML-powered acoustic and linguistic feature extraction
• Depression assessment – Severity scores and 8 symptom predictions
• Anxiety assessment – Severity scores and 7 symptom predictions
• Secure API integration – RESTful endpoints
• Clinical reporting – On-demand PDF and interactive reports

Benefits

• Supplement subjective assessments with quantifiable voice biomarkers
• Streamline triage decisions – Use standardised scores to prioritise care
• Track treatment response – Monitor symptom changes over time
• Integrate seamlessly – Connect via API to existing clinical workflows
• Access reports securely – View or download clinical reports
• Reduce assessment variability – Apply consistent methodology across all clinicians
• Enhance clinical confidence – Combine AI insights with professional judgement

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@thymia.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

626619303857736

Contact

Abisola Oyebola
07379088895
accounts@thymia.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no known service constraints
• System requirements: Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Weekday response is dependant on priority of ticket. All response times are in line with our SLA.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide tailored support on a case-by-case basis to address specific requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User documentation and support via email; At a cost we can provide onsite training.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: There is no data extraction facility. When the service ends, the customer simply ceases to send further data.
• End-of-contract process: At the end of the contract access to the application is switched off. Customer data remains in the application unless specifically requested. Information typically remains in our tools as it supports other organisations. The way we process and store data during customer use and post customer offboarding is fully GDPR and ISO 27001 compliant.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is the API
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: API Capabilities; Users can initiate voice assessments by submitting patient demographics (age, sex, language) and receive secure upload URLs for voice recordings. Once recordings are uploaded, users can poll for results and retrieve depression and anxiety severity scores, disorder probabilities, and symptom-level predictions. Users can also generate and access clinical reports via secure time-limited URLs.; ; Setup; Healthcare organisations receive API credentials from Thymia. Integration requires implementing HTTPS requests with bearer token authentication, handling presigned URL uploads for audio files, and building a polling mechanism for result retrieval.; ; Limitations; The API does not provide a patient-facing interface—organisations must build their own recording collection workflow. Audio files must meet format requirements (WAV, MP3, MP4, FLAC, OGG, WebM), be 15–180 seconds duration, and under 50MB. Currently English, Japanese and Spanish are supported. The API is for assessment support only, not standalone diagnosis. Rate limiting applies, and report access URLs expire after 30 days.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Thymia Apollo implements rate limiting to protect against overuse and ensure fair resource allocation across all customers. The cloud-based architecture provides scalability to accommodate varying usage patterns while maintaining consistent performance. Redundant systems and automated failover ensure service availability isn't degraded by demand spikes. Each organisation's data and processing is logically segregated, preventing one customer's workload from impacting another's.

Analytics

• Service usage metrics: Yes
• Metrics types: Custom reporting is available at an extra cost
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: API responses return a PDF URL, enabling users to download and save the document.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Processing time 95% of assessments complete within 5 minutes; API response time 99% of requests respond within 2 seconds; Availability 99.9% during business hours (Mon-Fri 8am-6pm UTC)
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: API key
• Access restrictions in management interfaces and support channels: All access is username and password controlled. Access is finely controlled on a user and group level
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Security Policy is part of our ISO27001 compliant framework. We have policies in place surrounding the protection of customer data in transit and at rest. We follow GDPR and NHS Toolkit guidance and have up to date privacy statements. All of our data exists in secure data centres and we are ISO27001 certified. All server usage is monitored and breaches reported to customers. All users are provided with complex passwords and 2 factor authentication is used to access our servers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and changes are tracked through integrated tooling. All code and infrastructure changes are version-controlled in GitLab with merge request approvals required. Changes are logged in Jira with traceability to requirements. Internal release notes document all changes per release. Security impact is assessed at two stages: automated security scanning in GitLab CI/CD pipelines, and mandatory security review documented in merge request notes as part of our SOC2 controls. Technical documentation is maintained in Confluence. All components are tagged with version identifiers enabling full traceability through their lifecycle from development to production deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are identified through automated security scanning in GitLab CI/CD pipelines. We monitor CVE databases, AWS security bulletins, and dependency alerts from GitLab and package registries. Vulnerabilities are triaged by severity and tracked in Jira. Critical security patches can be deployed within 24 hours. Security assessments are documented as part of our SOC2 controls with findings reviewed during merge request approvals.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All API requests, authentication attempts, and system operations are logged to AWS CloudWatch and Datadog. Failed authentication attempts are logged with source IP for threat detection. Datadog provides real-time monitoring, alerting, and anomaly detection across infrastructure and application layers. Report access and data operations maintain audit trails for compliance. Health check endpoints enable continuous availability monitoring. Alerts are configured for security events, performance degradation, and system errors.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents to our support email (support@thymia.ai) – monitored 9am - 5pm.; Resolution is reported back to users who need to know; Incident reports can be provided on request via email
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau ( Part of Amtivo Group)
• ISO/IEC 27001 accreditation date: Monday 3 May 2021
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO 27001:2022 certification is: The design and supply of modular software solutions and digital platforms for a UK, EU, Canadian, US and; Southeast Asia client base within the area of Mental, Physical Health Care and Wellbeing.; ; It does not cover:; - Contact with special interest groups; - Outsourced development
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 03fc881f-6a4b-4341-83e6-12a0e40ffd3b
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • We are working towards a SOC 2 Type 2 certification
  • We are also registered with the Information Commissioner's Office
  • We are GDPR compliant
  • We are HIPAA compliant

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@thymia.ai. Tell them what format you need. It will help if you say what assistive technology you use.