PROLINX LIMITED

Sentry

Sentry is a rapidly deployable C4 Information System delivered as-a-service in support of the government, MOD and national security sectors where security, availability and ease of deployment are vital. Assured to UK SECRET, Sentry is hosted on Prolinx's UK sovereign secure private cloud providing high levels of availability and resilience.

Features

• Enhanced collaboration features.
• Equipment items delivered as-a-service.
• 24/7/365(6) Network Operations.
• 24/7/365(6) Security Operations.
• 24/7/365(6) Service Operations (ITIL4).
• NCSC CAPS-approved encryption.
• System variants for firm base, mobile, deployed and secure containers.
• Dedicated through-life Service Delivery Manager.
• Managed and supported by UK National Security Cleared staff.
• Assured supply chain.

Benefits

• Hosted in a UK Sovereign private cloud hosting environment.
• Secure-by-Design assured.
• 99.9% Service Availability.
• Fully managed service.
• MOD Enterprise-connected.
• Handled as Official-Sensitive when powered off.
• Can support an organisation's Business Continuity Plan.
• No specialist SQEP required to deploy or operate.
• Zero technical debt or equipment obsolescence.
• Hosting of customer's application library.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prolinx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

630419655744274

Contact

Sam Howells
+44 (0) 330 180 0000
sales@prolinx.co.uk

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Managed Private SaaS/PaaS
  • Application management

Service scope

• Service constraints: A connection to the MOD Enterprise requires an MOD sponsor. This sponsor would need to be identified by the customer.

User support

• Email or online ticketing support: Yes
• Support response times: Our incident response SLA, regardless of Priority, is 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Premium Plus (99.9% availability, RTO 24hrs, RPO 24hrs, P1 Incidents 24/7/365 [including support to military commitments], all other tickets: 07:00-19:00 Mon – Fri excluding public holidays).; ; Prolinx will provide 1st line support for initial diagnosis and first-time fix. Tickets that require a deeper technical analysis will be escalated to the applicable Product Team for resolution. ; ; Duty engineer support within an hour. Engineer on site in Prolinx DC within 3-hours. Engineer on site at customer location within 12-hours.; A Service Delivery Manager/Customer Support Representative will be assigned to the customer on contract award.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Business architect	£833.00
Lead business architect	£1,000.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Senior enterprise architect	£833.00
Lead enterprise architect	£1,000.00
Principal enterprise architect	£1,400.00

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£667.00
Lead network architect	£833.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£1,000.00
Principal security architect	£1,400.00

Solution architect

Role level	UK Rate	Offshore Rate
Lead solution architect	£1,000.00
Principal solution architect	£1,067.00

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£833.00
Lead technical architect	£1,000.00
Principal technical architect	£1,067.00

Chief digital and data roles

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,904.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£667.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
DevOps engineer	£667.00
Lead DevOps engineer	£833.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 9 May 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Wednesday 6 March 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 558884fd-e945-4796-8c58-d5f450d491a8
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Fc0ff7c3-13c5-4751-b89a-e45c26aa1574
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@prolinx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.