TRUSTACK LIMITED

KeepIt Cloud Data Protection

KeepIt is a fully managed, vendor-independent SaaS backup and recovery service. It provides immutable, air-gapped protection for Microsoft 365, Google Workspace, Salesforce, and Dynamics 365, ensuring data resilience against ransomware, accidental deletion, and compliance failures with fast granular recovery.

Features

• Immutable, air-gapped backup storage
• Wizard-driven granular recovery
• Microsoft 365 backup and recovery
• Google Workspace backup and recovery
• Salesforce backup and recovery
• Dynamics 365 backup and recovery
• Role-based access control (RBAC)
• Audit logs and compliance reporting
• RESTful API for integration
• Anomaly detection dashboard

Benefits

• Protection against ransomware and data loss
• Vendor-independent backup infrastructure
• 99.9% uptime guarantee
• Simplified regulatory compliance (GDPR, NIS2)
• Fast disaster recovery and business continuity
• Reduced operational overhead with managed service
• Predictable seat-based pricing
• UK and EU data centre options
• 36-month data retention included
• Quick 5-minute setup and deployment

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

631080880641284

Contact

Phil Cambers
07507771754
phil.cambers@trustack.co.uk

About the service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365, Google Workspace, Salesforce, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Power Platform, Azure DevOps, Zendesk, Jira, Confluence, Okta, DocuSign, BambooHR, Miro.
• Cloud deployment model: Public cloud
• Service constraints: Requires administrative access to connect to supported SaaS platforms via API. Data sovereignty options limited to available data centre regions (UK, Germany, Denmark, Switzerland, USA, Canada, Australia). Backup frequency determined by SaaS vendor API rate limits.
• System requirements:
  • Modern web browser (Edge, Chrome, Firefox, Safari, Opera)
  • Internet connectivity
  • Admin credentials for SaaS platforms to be backed up
  • Mobile app requires iOS 12.4+ or Android 6.0+

User support

• Email or online ticketing support: Yes
• Support response times: Three levels of support provided. Level 1 and Level 2 support included at no extra cost. All customers assigned a dedicated Customer Success Manager and Cloud Support Engineer. Response times vary by severity. Critical issues addressed within 4 hours. Standard queries responded to within 1 business day. 24/7 monitoring by Operations team.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Three tiers of support provided free to all customers. Level 1: Initial triage and common issues handled by support team. Level 2: Technical escalation for complex issues. Level 3: Development/Engineering team for advanced troubleshooting. All customers receive a dedicated Customer Success Manager and Cloud Support Engineer. Solution Engineering team available for specialist requirements. Trustack provides additional UK-based support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding and implementation sessions arranged via online meetings, typically 45-60 minutes for full implementation. Dedicated Customer Success Manager assigned to each customer. MSP onboarding, training, and ongoing support provided by Trustack. Self-service setup available via intuitive web console with drag-and-drop connector configuration. Help centre with guides, FAQs, and video tutorials available.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At contract end, customers have 30 days to download all their data from the platform. Data can be restored to the original SaaS application or downloaded via the web interface. Bulk export available through API for large datasets. After the 30-day period, data is securely deleted according to retention policies.
• End-of-contract process: Unless agreed otherwise, customers retain platform access for 30 days post-termination to download data. Data extraction included in contract price. After grace period, all customer data and backup connections are securely deleted. Deletion retention of at least one month protects against premature data loss. Extended data retrieval periods available at additional cost on request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation provided via web-based Help Centre accessible through standard browsers. Content includes clear navigation, search functionality, and step-by-step guides with screenshots. Documentation can be accessed using browser accessibility features including zoom and text-to-speech.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The KeepIt Admin mobile app provides monitoring and administrative functions including backup status checks, user management, and alerts. Full restore and configuration capabilities available through the desktop web interface. Mobile app supports biometric authentication for secure access.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based management console with intuitive point-and-click interface. Features include connector setup, user administration, backup monitoring, granular search and filtering, one-click restore, role-based access control configuration, audit log viewing, and anomaly detection dashboards. Setup takes approximately 5 minutes.
• Accessibility standards: None or don’t know
• Description of accessibility: Available on request.
• Accessibility testing: Available on request.
• API: Yes
• What users can and can't do using the API: RESTful API using HTTPS protocol with OAuth authentication. Users can: query backup status, retrieve account and connector information, access audit logs, integrate with SIEM solutions, automate user provisioning, export data for third-party analysis, and monitor backup health. API tokens created via web interface with configurable expiry. Full API documentation available. Users cannot: directly modify backed-up data or bypass immutability controls.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation options include: configurable retention periods, role-based access control with custom roles, selection of data centre region for data sovereignty, choice of SaaS connectors to enable, configurable backup schedules, custom alert and notification settings, public link sharing policies, SIEM integration configuration, and SSO/MFA authentication setup.

Scaling

• Independence of resources: Multi-tenant architecture with logical separation. Each region operates dual active-active data centres providing redundancy. Intelligent backup algorithm ensures maximum throughput. Platform scales horizontally with no single point of failure. Multiple independent instances can be deployed for complete isolation and increased scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: Backup status and health monitoring, storage utilisation, connector status, restore activity logs, anomaly detection alerts, user activity audit trails, and compliance reporting dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Keep It

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can restore data directly to the original SaaS application, download individual items or bulk selections via the web interface, use secure read-only public links for sharing, or extract data programmatically via the RESTful API for integration with third-party systems.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime guarantee for uninterrupted access. Service Level Agreement includes service credits for downtime exceeding guaranteed levels. Platform designed with no single point of failure. System status publicly available at status.keepit.com. Uptime measured excluding scheduled maintenance windows notified in advance.
• Approach to resilience: Dual active-active data centres per region, each a complete mirror of the other. Four copies of all data maintained across two physical locations. Blockchain algorithm ensures data immutability and tamper evidence. No sub-processors - all hardware owned and maintained by KeepIt. Vendor-independent cloud isolated from SaaS provider infrastructure. Data centre partners include Equinix and Cibicom.
• Outage reporting: Public system status dashboard available at status.keepit.com. Real-time service health monitoring. Email notifications to administrators for service incidents. Anomaly detection dashboard within platform alerts to backup issues. 24/7 operations team monitoring all network and server activity.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Control (RBAC) with configurable permissions. Principle of least privilege enforced. Master Admin controls API token creation. SSO integration supported. MFA available via TOTP authenticator. Mobile app supports biometric authentication. Support access requires authenticated ticket submission through Help Centre.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001:2013 certified across entire organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management controlled under ISAE 3402-II framework, audited annually by Deloitte. All hardware owned and maintained by KeepIt with no sub-processors. Changes assessed for security impact through annual penetration testing based on OWASP Top 10. System components tracked via comprehensive audit logging retained for at least 12 months. 24/7 operations team monitors all activity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Annual third-party penetration testing based on OWASP Top 10 methodology. Threats assessed through continuous monitoring by 24/7 operations team with anomaly detection dashboards. Security controls validated through annual ISO 27001 and ISAE 3402-II audits. Critical patches deployed promptly following risk assessment. Platform maintained by KeepIt with no sub-processors, ensuring direct control over security updates.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 24/7 operations team monitors all network and server activity. Real-time service health monitoring via status.keepit.com. Anomaly detection dashboard alerts to backup issues and suspicious activity. Email notifications sent to administrators for service incidents. Comprehensive audit logging with SIEM integration capability for centralised security monitoring. Critical issues addressed within 4 hours. Security controls validated through annual ISO 27001 and ISAE 3402-II audits.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management processes aligned with ISO 27001 and ISAE 3402-II frameworks. Pre-defined processes for common events including service outages, security incidents, and backup failures. Users report incidents via Help Centre ticketing portal or phone support. Real-time service status available at status.keepit.com with email notifications for service incidents. Critical issues addressed within 4 hours. Incident reports provided via support team on request. Comprehensive audit logging enables detailed incident investigation and reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial available with full platform functionality. Trial period allows evaluation of backup and recovery capabilities across supported SaaS platforms. Contact Trustack for trial access.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.5%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Approachable Certification
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: This scope covers information security within TruStack Ltd.’s internal operations. It includes systems and software owned and managed by TruStack, as well as third-party SaaS used for internal business purposes. The scope encompasses:; ; Cyber security for the protection of internal systems and data; ; Cloud hosting and supporting infrastructure used internally; ; Internal disaster recovery and business continuity measures; ; Secure management of digital connectivity and unified communications; ; All of the above is delivered in accordance with the Statement of Applicability v3.0.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 8911d5dd-7bfd-4ad7-861a-fe0aed683b52
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Df751add-d7c7-4492-9598-01594dfd7122
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.