ONCLUSIVE UK LIMITED

PR Manager - Journalist Contact Database and Newsroom

PR Manager is an intuitive media management platform designed for busy communications teams. It streamlines media and stakeholder relations, media rich content distribution, engagement and reporting. The collaborative tool saves time and improves efficiency. It helps teams to manage crisis effectively as well as pro-actively showcasing their achievements.

Features

• Verified Media Contacts Database
• Media Outreach & Distribution Tools
• Response Desk
• Integrated Newsroom
• Contact & Engagement Analytics
• Media List Management

Benefits

• Increase PR Efficiency
• Improve Media Targeting
• Enhance Communication Quality
• Track & Evaluate Impact
• Support Strategic Outreach

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

632310364559538

Contact

Tess Fezzuoglio
07718204033
rfpuk@onclusive.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Modern Browser
  • Individual login credentials
  • Email Address to receive alerts

User support

• Email or online ticketing support: Yes
• Support response times: In platform support 23/7 with answers provided immediately. If further help required, maximum of 4 hours response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Onclusive’s platform has been tested with assistive technologies, including screen readers (such as JAWS and NVDA), voice to text chat and keyboard-only navigation. These tests ensure that dashboards, alerts, and reporting tools are accessible to users with visual impairments or limited mobility. Feedback from testing has been incorporated to improve usability and compliance with accessibility standards.
• Onsite support: Yes
• Support levels: All PR Manager customers receive the same level of support; a dedicated Account Manager who provides ongoing support, consultancy, and personalised onboarding, including tailored training for all users. Training is unlimited, free, and supported by regular sessions, guides, and in app support. In addition, our responsive support team offers 24/7 assistance, aiming to respond within 30 minutes on weekdays and within an hour outside office hours, accessible via email or directly through the platform.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Kick off call to discuss key requirements. Configure platform, collect email design and other assets, plan training needs. Team training provided in individual or group sessions to ensure all users are comfortable with the key functions required to complete their day to day roles. Ongoing training sessions provided weekly as and when needed, ongoing support provided from within platform with a 30 min response time. Quarterly review call with your account manager to ensure your specific needs are being met as well as addressing any evolving requirements
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can extract data from the system through the relevant export features in the platform, additionally we can also provide client data in an electronic format if instructed by the client prior to the contract ending.
• End-of-contract process: On termination Onclusive will work with the Customer to return the Customer data entered into the PR Manager platform in a format requested to enable Customer or Customer’s designee to perform similar services and to minimize any disruption to Customer’s business. On completion of the return of data to the Customer’s satisfaction all Customer data will be deleted from the PR Manager platform. All of this is done at no extra cost to the Customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-based application interface
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Voice to text chat
• API: Yes
• What users can and can't do using the API: The PR Manager API is provided to clients who wish to extract their published and publicly available press releases and related binary content. Its primary use is for extracting content for storage in external systems, such as republishing data from the newsroom to a corporate website in near-real-time. It offers more detail than is available through the standard RSS feeds. All calls to the API are authenticated with a unique token, which is provided by your account manager. The token must be passed in the HTTP request header with the key “X-Account-Id”. A different token is requested for every user or application, and temporary access can be granted with an expiry date. Customers may make a reasonable number of requests, up to 1,440 per day, to extract data. The service should not be used to generate web pages directly.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Press Releases, Newsletters and Newsrooms are customised with the client branding

Scaling

• Independence of resources: Each subscribing organisation receives a dedicated PR Manager instance, with its own subscription limits for users, media lists, and communications activities. Within the instance, individual workspaces can be configured with specific media contacts, outreach lists, regions, languages, and distribution settings. Access to workspaces is controlled via role-based permissions, ensuring that users only see the workspaces they are authorised to use. This structure guarantees that activities in one workspace—such as outreach, media list management, or engagement tracking—remain fully separate and do not affect the performance, data, or access of other workspaces.

Analytics

• Service usage metrics: Yes
• Metrics types: Users active, Press Releases created, live distributions, conversations recorded, Interview bids, Statements, topics, influencers engaged with and Coverage Attribution (for customers who have the Onclusive Reputation monitoring service).
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Microsoft Azure datacentres apply ISO 27001–aligned physical security controls, CSA CCM v4.0, SOC 1/2/3 (SSAE-18 / ISAE 3402), and data at rest is encrypted using AES-256.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be imported into and exported out of the platform using in platform tools, full training is provided during onboarding.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Guarantees the availability of the solution up to 99.999%
• Approach to resilience: Backups are taken regularly using cloud-native snapshot technologies and stored in encrypted, geographically separate locations. Disaster Recovery (DR) and Business Continuity (BCP) plans are tested annually, covering restoration, failover and validation of RTO/RPO objectives. Both Azure and AWS datacentres are certified to internationally recognised standards (ISO 27001, ISO 22301, SOC 1/2/3), and include physical resilience such as redundant power, cooling, network paths and 24/7 guarded facilities.
• Outage reporting: Internal email alerts with dashboards; External email alerts to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: All user authentication is handled through supported mechanisms: Multi-Factor Authentication (MFA), username and password, and optional identity federation via Azure Active Directory (Entra ID) or other OpenID Connect providers.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and identity federation via Azure AD. Administrative functions are only available to authorised users with least-privilege roles. All actions are logged
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We align to ISO27001:2022.; ; We are Cyber Essentials & Cyber Essentials Plus certified
• Information security policies and processes: We follow structured security policies aligned with ISO 27001 and supported by Cyber Essentials Plus. Our Security Lead oversees governance, with escalation to senior management. Compliance is maintained through staff training, audits, MFA, patching, and monitoring. Policies are reviewed annually to ensure consistent, effective security management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a controlled, ISO 27001-aligned change management process supported by Azure DevOps and AWS CI/CD pipelines. All service components are version-controlled and tracked through their full lifecycle using infrastructure-as-code and configuration repositories. Every change—code, configuration, or infrastructure—is peer-reviewed, security-assessed, and tested in segregated environments before deployment. Security impact assessments are carried out for all changes, with high-risk updates requiring senior approval. Deployment is automated to ensure consistency, with full audit trails maintained. Post-deployment monitoring validates that changes behave as expected without affecting performance or security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process combining automated scanning, threat intelligence, and timely patching. Code dependencies are monitored using Snyk, while Trellix and SentinelOne provide runtime threat detection, malware protection, and behavioural analysis across our environments. Potential threats are assessed using CVSS scores, vendor advisories, NCSC alerts, and cloud-provider security bulletins. Critical vulnerabilities are patched immediately through automated CI/CD pipelines; high and medium-risk updates follow prioritised release cycles. Infrastructure and containers are continuously scanned, and results are tracked through remediation workflows. Threat intelligence feeds from Azure/AWS, MITRE, and industry sources inform rapid response and mitigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified via weekly vulnerability scans, using our ORCA CSPM tool, dependency scanning - with sync code and end point devices using trellix EDR
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Onclusive uses pre-defined levels (Blocking, Major, Minor anomaly) to categorize incidents. Critical outages trigger an immediate crisis meeting to define the action plan.; Users report incidents 24/7 via the online ticket management service or via dedicated email support.; When a Security Incident or critical issue occurs, users are immediately notified via email and on the dedicated Status Page. Onclusive is committed to responding to a "critical" problem within 1 business hour. Follow-up dashboards showing bug handling and resolution times can also be provided.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to full platform for 1 week.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4c40f6cc-9d36-44f6-96f2-0173fd4e20c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 44a51e11-d264-4666-aae8-9b1b4e0aa403
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpuk@onclusive.com. Tell them what format you need. It will help if you say what assistive technology you use.