BDQ

Lansweeper - IT Asset Discovery

Lansweeper is an IT asset discovery and inventory platform that identifies hardware, software, and network devices across an organisation. It supports licence compliance, vulnerability insights, and reporting to improve visibility and control of IT estates, helping teams manage assets efficiently and reduce operational risk.

Features

• Automated agentless asset discovery across IT, OT, and cloud
• Centralised hardware and software inventory with detailed attributes
• Network scanning via credentials, SNMP, WMI, and SSH
• Custom reporting and dashboards for operational visibility
• API and integrations with ITSM/CMDB and security tools

Benefits

• Full visibility of assets to reduce security blind spots
• Faster incident resolution with accurate device context
• Improved compliance through reliable software and hardware records
• Reduced manual effort via automated discovery and reporting
• Better planning with lifecycle insights and asset trends

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

632883887155693

Contact

Dominic Bush
+44 (0)844 8265 236
enquiries@bdq.cloud

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Asset life-cycle management
        • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Most ITSM platforms - JSM, Halo ITSM, ServiceNow, etc
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Supported modern browsers include: Google Chrome Mozilla Firefox Microsoft Edge

User support

• Email or online ticketing support: Yes
• Support response times: Lansweeper provide technical support services Monday through Friday, from 09:00 AM till 09:00 PM, Central European Time (CET), including during public holidays (worldwide), except for Christmas- and New Year’s Day. Central European Summer Time (CEST) will be used during spring and summer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: https://www.lansweeper.com/contact/contact-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Lansweeper helps users get started through a guided onboarding approach and clear setup documentation. Customers can deploy Lansweeper on a supported Windows server or VM, connect it to a SQL database, and access the platform through a web interface. The product supports step-by-step configuration for asset discovery, including adding IP ranges, credentials, and scan schedules to begin building an inventory quickly.; ; For more complex environments, Lansweeper supports distributed scanning using Network Discovery hubs and sensors, helping customers discover assets across multiple sites or segmented networks. Optional agents can also be deployed to improve visibility for remote or off-network devices.; ; Lansweeper provides online documentation, a knowledge base, and community resources to support implementation and troubleshooting. Users can also integrate Lansweeper with ITSM, CMDB, or security tools, and use reporting and dashboards to turn discovery data into actionable insights. For paid customers, vendor support is available through an online support portal to assist with technical issues and configuration.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Knowledge Base
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Lansweeper onboarding and offboarding documentation is primarily accessible online through its HTML-based documentation portals. Users can access setup and onboarding guidance via the Lansweeper knowledge base and community support site, which provide step-by-step articles covering installation, configuration, discovery setup, credentials, and best-practice deployment models. For API-based onboarding, Lansweeper also provides a dedicated Developer Portal with structured guides, examples, and reference documentation.; ; Documentation is available through standard web browsers and can be searched and shared internally. Licensed customers can also access additional onboarding support through Lansweeper’s support portal, where implementation questions and technical issues can be logged and tracked.; ; Offboarding-related guidance (such as disabling scanning, removing agents, or decommissioning components) is typically handled through the same online documentation and support channels, with practical instructions available via knowledge base articles and support case responses.
• End-of-contract data extraction: When a Lansweeper contract ends, users can export their data for retention or migration using the platform’s built-in export and API capabilities:; ; Built-in report exports: You can run and export reports (e.g., asset inventory, tickets) to Excel, CSV, XML, or similar file formats from the Lansweeper interface. This lets you capture your asset and helpdesk data before service termination.; ; Custom exports: Create custom views and reports for specific data sets and export them in supported file formats.; ; API extraction: You can retrieve data programmatically using the Lansweeper API (e.g., GraphQL) to pull inventory, configuration, and related records into external systems prior to ending service.; ; Database access (on-prem): If using a self-hosted deployment, you also have direct access to your SQL database for SQL queries or database dumps.
• End-of-contract process: At the end of the contract, the Customer’s subscription/licence will expire unless renewed. Prior to expiry, Customers can extract their data using Lansweeper’s built-in reporting and export functionality (for example exporting asset and inventory reports) and/or via the Lansweeper API. For self-hosted deployments, Customers may also retain access to their underlying database for data extraction in line with their own retention policies.; ; On contract end, the Customer can stop or disable scanning activities, remove any deployed agents or discovery sensors, and disconnect integrations with third-party services (such as ITSM or CMDB tools). The Customer remains responsible for securely storing any exported data and decommissioning Lansweeper components within their environment.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: - View the Lansweeper web console in a mobile browser (but desktop UI is referenced).; - Use Lansweeper Sites for a more mobile-friendly asset interface.; - Scan and inventory mobile endpoints via MDM integration (Intune/Workspace ONE).; ; What You Can’t Do (Currently); ; - There is no official mobile app for Lansweeper (iOS/Android).; - Full native mobile UI or dedicated features like push notifications or native ticketing workflows.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: You can use to programmatically access and integrate its data and services. There are multiple APIs available depending on how you want to interact with Lansweeper’s platform.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise Lansweeper by configuring how assets are discovered, stored, displayed, and reported. They can define discovery methods (e.g., agentless scanning, credentialed scanning, or Network Discovery sensors), choose which networks and asset types to scan, and set scan schedules and credentials to suit their environment.; ; Within the platform, users can tailor the asset database by creating custom fields, categorisation rules, and tagging to align with internal naming standards, locations, owners, or business units. They can also build and save custom reports and dashboards to surface the most relevant operational, compliance, or lifecycle insights.; ; Lansweeper supports integration and automation through its API and built-in integrations, allowing organisations to sync asset data into ITSM/CMDB, security, or monitoring tools, and enrich workflows such as ticketing and incident response.; ; Access and visibility can be customised using role-based permissions, ensuring different teams see only the data and functions they need.

Scaling

• Independence of resources: Lansweeper limits cross-customer impact by logically separating customer environments (each customer has their own account/tenant and data access controls), and by using scalable cloud infrastructure designed to handle variable demand. Performance is also managed through platform-level capacity controls such as rate limiting, workload distribution, and monitoring to prevent any single customer from consuming disproportionate resources. For on-prem or self-hosted deployments, performance is further isolated because scanning and processing run within the customer’s own infrastructure, not a shared runtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Lansweeper provides usage-style metrics through its dashboards and reporting, including asset discovery totals (number and type of devices), scan activity and results (successful/failed scans), software inventory counts, and trends over time. Users can create custom reports to track specific metrics (e.g., asset growth by site, OS versions, installed software, compliance views). Data can also be exported or accessed via the Lansweeper API for external reporting and analytics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Lansweeper

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from Lansweeper in several ways:; ; Report exports (UI): Run built-in or custom reports (e.g., asset inventory, software, hardware) and export the results (commonly to CSV/Excel formats) for offline use or migration.; ; API export: Use the Lansweeper API (GraphQL) to extract asset and inventory data programmatically into another system or data store.; ; Database export (self-hosted): For on-prem installations, users can extract data directly from the SQL database using SQL queries, backups, or database exports (subject to their access controls).
• Data export formats:
  • CSV
  • Other
• Other data export formats: API export
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Lansweeper does not publish a standard, publicly accessible uptime SLA with specific availability percentages (e.g., 99.9%) or automatic refund/credit terms in its publicly available materials. Any such availability commitments, remedies (such as service credits or refunds), and uptime guarantees would be defined contractually on a per-customer basis as part of the negotiated terms of a paid subscription or enterprise agreement. Providers like Lansweeper typically include uptime, maintenance windows, exclusions, measurement methodologies, and remedies in the formal Terms of Use or separate SLA document agreed at purchase. Customers should request these explicit SLA terms at the time of contracting to understand availability targets and compensation mechanisms if service levels are not met.
• Approach to resilience: Lansweeper is designed to be resilient through a combination of scalable architecture, redundancy, and operational controls. The service uses logically separated customer environments and capacity management to reduce the risk of “noisy neighbour” impact from other users. Core components are deployed with redundancy so that failure of individual nodes or services does not cause a complete outage, and the platform is monitored continuously to detect and respond to incidents quickly.; ; The datacentre/cloud hosting setup is designed for high availability, using resilient infrastructure across multiple layers (compute, storage, and networking) with failover capability to maintain service continuity during component or site-level disruption. Regular backups and disaster recovery processes support restoration of service and data if required.; ; Detailed information on Lansweeper’s specific datacentre topology (e.g., regions, availability zones, and recovery objectives) is typically provided to customers on request through their security/compliance documentation.
• Outage reporting: Lansweeper reports service outages and planned maintenance primarily through a public status dashboard, which shows current system health and incident history.; ; Lansweeper does not publicly document a dedicated outage/status API for customers, but the public status page can be monitored programmatically via third-party services that provide API access to Lansweeper status updates.; ; For email alerts, Lansweeper’s platform supports email notifications for certain internal events (such as scheduled report results and event log alerts), but this is separate from provider-level outage notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Lansweeper restricts access to its management interfaces through authenticated logins and role-based permissions, ensuring only authorised users can view or change assets, reports, and configuration. Security can be strengthened using SSO (SAML) and MFA. API access is also authenticated (e.g., via Personal Access Tokens or OAuth), allowing controlled integration and traceability. Support is delivered via an authenticated support portal/ticketing process so requests are logged and handled securely, rather than through open channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Lansweeper follows documented information security policies and processes designed to protect customer data and ensure secure service delivery. These typically include security governance and risk management controls, secure access management (such as role-based access control, MFA and SSO options), and operational procedures for monitoring, incident handling, and vulnerability management. Data is protected using encryption in transit (TLS/HTTPS) and secure storage practices, with controls around credential handling and access permissions.; ; Lansweeper’s security programme is independently assessed through SOC 2 reporting against the AICPA Trust Services Criteria, providing assurance over the design and operating effectiveness of key controls. Customers can request compliance documentation via Lansweeper’s support or security channels.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Lansweeper manages configuration and change through controlled processes that track service components and updates across their lifecycle, including versioning, deployment control, and ongoing monitoring. Changes are assessed and implemented under governance aligned to recognised security best practice, with controls evidenced through independent SOC 2 Type II assurance. Security impact is considered through risk-based review, access control, and vulnerability management processes, with auditability supported via activity logging. Detailed internal change workflows, component tracking methods, and security assessment evidence can be provided on request (e.g., via SOC 2 reporting).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Lansweeper manages vulnerabilities through a risk-based process that identifies, assesses, and remediates threats to its services. Potential threats are assessed using internal security monitoring, vulnerability scanning, and review of reported issues. Remediation actions (including patches) are prioritised by severity and risk, with fixes deployed as soon as practicable to reduce exposure. Threat intelligence is gathered from multiple sources, including vendor/security advisories, vulnerability databases, customer reports, and responsible disclosure from security researchers. Evidence of security controls and operational processes is supported through independent assurance (e.g., SOC 2 Type II), with further detail available on request.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Lansweeper uses protective monitoring to identify potential compromises through service health monitoring, security alerting, and activity/audit logging to detect unusual logins, unexpected configuration changes, or anomalous API usage. When a potential compromise is detected, it is investigated and contained using access controls and corrective actions such as isolating affected components, patching, or resetting credentials. Incident response is prioritised by severity and impact, with critical incidents handled urgently. Specific response time targets and escalation commitments are typically defined in customer support terms or enterprise agreements and can be provided on request.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Lansweeper operates incident management using predefined processes for common events such as service disruption, security alerts, and access issues, supported by triage and escalation procedures. Users report incidents primarily via the Lansweeper support portal/ticketing process, ensuring requests are logged and tracked securely. Following an incident, Lansweeper provides updates through the support case and, where relevant, via its public service status page. Post-incident reporting (e.g., cause, impact, and remediation actions) is typically shared with affected customers through support communications, with further detail available on request for enterprise customers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Lansweeper offers a free trial. You can start a 14-day free trial of the full Lansweeper platform with no credit card required and access all product features, including asset discovery, inventory, insights, integrations, workflows, dashboards, and scanning tools.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.