ENTSERV UK LIMITED

DXC Technology - Workplace Experience Management

DXC’s Experience Management (XM) Services are designed to gather real-time insights on employee IT experiences and drive action through governance forum to improve end-user experience, IT service delivery and monitor the impact of these improvements.

DXC provide Experience Management reporting technologies tailored data attributes providing end-user insights through embedded analytics.

Features

• Experience Management for Support Channels, Productivity and Computing
• Unified Experience for advanced automation and personalisation
• Experience Cube Composite Reporting
• Experience Management Office XMO for governance
• UK Compliant Workforce Service Metrics and Analytics
• Real-time deep-dive experience and outcome based Reports
• Development of a Unified Experience Data Model
• Identification and automated resolution of recurring experience issues
• Govern New Product Development (NPD) and Future Service States

Benefits

• The Experience Cube is a multi-dimensional reporting model.
• Collect analytical criteria to measure service users experience.
• Benchmark core IT services identify critical service improvements.
• Coverage metrics for each service experience raising standards.
• Utilize reporting identify emerging service demands and specific requirements.
• Create XLA framework with XPI, NPS, CSAT unifying metric methodology.
• Provide outcome analytics and employee satisfaction monitoring..
• Drive continuous service improvement through data driven approach.
• Measure imperceivable end-user experiences and track complex journeys.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

636272608739110

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Workplace Experience Management services accompany services which deliver core IT service experiences. These would include IT support portals, collaboration platforms, computing and operating systems experiences.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Consumption of the agreed Interaction volume over the term period, define the parameters of this commercial agreement. Consumption of the Interaction volume constitute usage across the duration of the contract term. Access to administration, configuration, reporting and visualisation interfaces are not considered consumption unless they consume an Interaction unit.; The software vendor reserves the right to release security patches or future improvements to already existing features within the included feature set. The Customer will be notified by the reseller, DXC Technology, of any software patches, scheduled maintenance or feature releases that may cause impact to the service.
• System requirements:
  • Buyers will require data sets for analysis
  • Correlated composite metrics require agreement for data integration
  • Experience Management services require source of 'experience data'.
  • Event based analysis requires attributes for advanced granularity.
  • Computing, on OS, browser, mobile or native software platforms

User support

• Email or online ticketing support: Yes
• Support response times: 24hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Products are guided by Web Content Accessibility Guidelines (WCAG), included in US Section 508, and the harmonized EN 301 549.
• Onsite support: No
• Support levels: Key Support Tiers/Types; Digital Support: For product troubleshooting, technical issues, and product questions.; Account Services: For license management, billing, provisioning, and product usage questions.; Success & Strategy: Best practice guidance, program strategy, and building Experience Management (XM) programs, often via dedicated Success Teams. ; Access & User Types; Customer Success Hub: The central portal for all users (licensed or free) to access support, resources, and services.; Licensed Users: Access advanced features and support based on purchased packages.; Free Users: Have access to the Hub but with fewer features/services.; Brand Administrators: Manage user access, settings, and brand content within their license.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: DXC provide a full onboarding services and use a tried and tested flight plan managed in milestones and phases. Guides and information for use are also providing in addition to face to face or virtual workshops with customer representatives.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can log in and download all records before deletion, or depending on the agreement with DXC, can hand over access to customer representative or other third parties. ; ; Users can also request full extraction or encryption of their data. After the contract ends DXC will either pass access to the customer or another third party or destroy the records depending on the the customer's wishes.
• End-of-contract process: Upon termination of the Agreement or, if applicable, after the expiration of the contract, the Customer's right to use the WXM software tools and access to all Confidential Information, or identify itself as a WXM service customer will end.; ; DXC Service Responsibilities; a. DXC will analyze the operational metrics and implement corrective actions on repetitive volumes and dissatisfied user responses.; b. Identify and resolve/escalate recurring issues, enabling resolution in the most time-efficient manner.; ; c. Follow-up regarding resolution and working with support teams to enable a tool/ script to prevent future occurrences.; d. Measure improvement/results and share with DXC leadership and Customer executives. ; e. Utilize operational metrics, including missed experience management targets, identify opportunities for improvement.; f. Propose recommendations, align actions, and map process for innovation and automation. ; g. Execute Root Cause Analysis and support to implement preventative measures to prevent re-occurrence.; h. Follow governance process to attain Customer needed approvals/decision given by Customer “Executive Sponsor”.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile experiences will recognise the form factor and visually conform to optimised ergonomics. Content collection in the form of experience mining and reporting will provide an appropriate input and visual interface for those experiences. Mobile experiences will favour progressive navigation patterns and mobile appropriate data visualisation whereas desktop experiences will be visually richer due to the extended form factor, however the feature functionality will be identical.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Interfaces are either web based or located within mobile or desktop applications. Experience 'intercepts' are standard text and image based input data mechanisms and use staged and progressive navigation patterns to collect experience, sentiment and perspective based data sets. Interfaces are clearly structured in terms of user 'call-to-action'. Images feature full meta-tag descriptions for accessibility.; ; Data visualisations are pre-configured for users however as the user evolves to intermediate and advanced users the features for further analysis and reporting complexity are available.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Extensive testing has been conducted on our web and native experience mining interfaces. Part of our core mission is to create an equitable and inclusive workplace and experience for our customers. As a part of this, we’re committed to building accessible products and solutions that reflect the diverse needs of our customers and employees.; ; To deliver on this commitment we’ve worked hard to incorporate accessibility in all phases of our product-building lifecycle from user research, to design and quality assurance. Our products are guided by Web Content Accessibility Guidelines (WCAG), included in US Section 508, and the harmonized EN 301 549. All disciplines in our product team go through accessibility training in order to build with eye for accessibility and release products that meet accessibility standards.
• API: Yes
• What users can and can't do using the API: Data security aspect of Experience Management ensures all phases of design and development, with checkpoints and assessments carried out for all intercepts/agents deployed. This is addressed specifically in the architecture and design artefacts including the solution overview, user journeys, data flows, and integrations/API specifications. The Compliance-Assistance Tool and Security Scan Monitor help ensure further governance and compliance in the areas of data access/collection. All access to Qualtrics front-end Services is via Hypertext Transfer Protocol Secure (HTTPS) and enforces HTTP Strict Transport Security (HSTS). ; ; Platform enforces Transport Layer Security (TLS) v1.2 for all interaction with the platform and inside the platform through our service-to-service encryption. Access to the back-end services using the Qualtrics API supports TLS v1.2. ; ; Access to and from ServiceNow is similarly governed by Transport Level Security and native security framework enforced by the API Gateway. ; ; Qualtrics accesses the data that Nexthink publishes for its endpoint performance and state analytics through secure Web API V2. ; ; Azure Blob activities is enabled for the sftp storage account. Qualtrics provides its API documentation and collections in Postman and offers a Swagger 2.0-compliant file via GitHub, which developers can use to integrate Qualtrics services into their own applications or platforms.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Surveys, data model, data visualisations, workflows and automations, data integrations can all be customised. Users can customise within a CMS system. System Administrators customise critical and potentially destructive items however all other content can be customised by designers and managers.

Scaling

• Independence of resources: AWS SaaS solution hosted in AWS UK. For remote file hosting for CX’s consumption, the solution can leverages storage linked to AWS/Azure Storage Account within Customer Azure environment for file hosting. The Disaster Recovery Plan (DRP) for EX solution leverages Qualtrics encrypted backups that make use of multiple availability zones. DXC is administratively responsible for backing up Data for use in case of accidental deletion/modification and in compliance with standard archive/data retention policies. Disk level encryption is standard for Data stored on platform. Data at rest uses AES 256-bit encryption. Unique keys are generated per server or data storage volume.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly active users, consumption of services, data volumes collected, workforce coverage.; ; Consumption of the agreed Interaction volume over the term period, define the parameters of this commercial agreement. Consumption of the Interaction volume constitute usage across the duration of the contract term. Access to administration, configuration, reporting and visualization interfaces are not considered consumption unless they consume an Interaction unit.; ; DXC Technology will monitor license usage and consumption, and where required, will report any use in excess of the permitted Interaction volume. DXC Technology will monitor use to verify compliance with consumption units per Agreement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customer can choose to restrict what type of access other users have to their data. There is a built in feature to export all data records from the system and this is a fundamentally important feature give the sensitive nature of PII and GDPR. As the UK updates its framework for GDPR DXC will evolve to those standards.; The service will utilise DXC MFA (Infrosec) to provide Multifactor Authentication for Account Administrators and Project Administrators. This will enable the DXC Account Administrator (Brand Administrator / UX Manager) to assign Project Administrator access to DXC operations team members.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 6.3 Resilience and Availability; The Disaster Recovery Plan (DRP) for EX solution leverages Qualtrics encrypted backups that make use of multiple availability zones. DXC is administratively responsible for backing up the Data for use in case of accidental deletion/modification and in compliance with standard archive/data retention policies.
• Approach to resilience: Per the Qualtrics Cloud Security Framework, A formal change management process exists to minimize the impact to the production environment when changes are performed. Changes include source code deployments, upgrades, patching, and security fixes. The change management process requires that all changes be documented, risk assessed, prioritized, planned, tested, approved, and implemented.; ; In general, updates are deployed to the Qualtrics cloud environment without disruption to clients or users. In cases where a disruption may occur, customers are notified by email, telephone, or with notification banners on their Qualtrics admin portal website.; The Disaster Recovery Plan (DRP) for EX solution leverages Qualtrics encrypted backups that make use of multiple availability zones. DXC is administratively responsible for backing up the Data for use in case of accidental deletion/modification and in compliance with standard archive/data retention policies.
• Outage reporting: Public dashboard and email alerts are available. All software licenses required for maintenance, access and interaction unit distribution within the Customer’s organization are inclusive of the above pricing, to the interaction volumes agreed. In general, updates are deployed to the Qualtrics cloud environment without disruption to clients or users. In cases where a disruption may occur, customers are notified by email, telephone, or with notification banners on their Qualtrics admin portal website.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: DXC can let a customer choose to restrict what type of access other users have to their project. This way, multiple users can work on the same project without mutually giving out account information. Also, DXC's or customer's Identity and Access Management systems provide further levels of access control.; The Qualtrics service will utilise DXC MFA (Infrosec) to provide Multifactor Authentication for Account Administrators and Project Administrators. This will enable the DXC Account Administrator (Brand Administrator / UX Manager) to assign Project Administrator access to DXC operations team members.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DXC Administrators (both Account Administrators and Project Administrators) log into Qualtrics via DXC MFA (DXC’s SSO provider). The Qualtrics service will utilize Multifactor Authentication for the Account Administrators / Project Administrators. For this instance of EX, there will be only a single Account Administrator who has undergone the security accreditation process. Account Administrators can access Admin Settings in Qualtrics as well as Qualtrics Projects, while Project Administrators are limited to only accessing Qualtrics Projects. DPIA assessment performed by DXC Specialist. Recommendations on delivery location incorporated within this design.; https://www.qualtrics.com/platform/fedramp/https://www.qualtrics.com/support/survey-platform/getting-started/qualtrics-gdpr-compliance/https://www.qualtrics.com/platform/hitrust/https://www.qualtrics.com/uk/platform/security/https://www.qualtrics.com/gdpr/https://www.qualtrics.com/privacy-statement/; ; 7.2 ISO27001 Considerations & Requirements ; Qualtrics is ISO27001 certified under Certification Number 11990421.; ; Qualtrics will notify Customer without undue delay after becoming aware of any Personal Data Breach and provide reasonable information in its possession to assist Customer to meet Customer’s obligations to report a Personal Data Breach as required under (United States) Data Protection Law. Qualtrics may provide such information in phases as it becomes available. Such notification shall not be interpreted or construed as an admission of fault or liability by Qualtrics.; ; Notifications will be managed between DXC and Qualtrics through the Service Management Incident process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Both parties will agree upon any deviations, and any adjustments will be made only with written Change Order/Work Authorization. Change management is managed directly through the DXC account and the sevice team. There is an established ITIL framework which DXC uses to receive, design, implement and manage the communication of change.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Security is core to our values, and we value the input of security researchers acting in good faith to help us maintain a high standard for the security and privacy of our users. Policy sets out our definition of good faith in the context of finding and reporting vulnerabilities.; ; Security Researchers; DXC accepts vulnerability reports from all sources such as independent security researchers, industry partners, vendors, customers and consultants. DXC defines a security vulnerability as an unintended weakness or exposure that could be used to compromise the integrity, availability or confidentiality of our products and services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Qualtrics' protective monitoring strategy is centered on a comprehensive, defense-in-depth security approach, featuring a dedicated in-house Security Operations Center (SOC) that provides continuous monitoring and sophisticated threat detection systems.; Key Monitoring and Security Features; Qualtrics employs several key technical and organizational measures to ensure the confidentiality, integrity, and availability of data: ; Security Operations Center (SOC): An in-house team operates 24/7, monitoring the platform using sophisticated intrusion detection, performance, health, and security event correlation systems.; Continuous Network Monitoring and Scanning: The platform undergoes continuous network monitoring, regular vulnerability scans, and annual third-party penetration tests to quickly identify and patch vulnerabilities.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: DXC handles incident management through its robust Security Operations Center (SOC), Information Security Management System (ISMS), and detailed incident response plan, focusing on data confidentiality and platform availability with features like HTTPS encryption, continuous monitoring, and SOC 2/FedRAMP compliance. Tools like Activity Logs for tracking user actions and integrate with platforms like ServiceNow to manage alerts and automate responses to experience problems. Internally, organizations use own platform (workflows, surveys) to build case management for tracking issues from submission to resolution. ; Qualtrics' Platform Security & Incident Response; Security Operations Center (SOC): Monitors platform health, performance, and security 24/7; Incident Response Plan
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full free trial for 2 month period. We run experience management services and build a feedback loop providing an examples of the types of analytics and insights which can be provided in addition to a trial of XMO.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.